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Page 1: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1@drnic1

Bringing an Intelligent Virtual Assistant to Healthcare

Nick van Terheyden, MD,Chief Medical Information Officer - CLU

Page 2: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1

Electronic Medical RecordsData Capture and Presentation Complexity

Page 3: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1@drnic1CONFIDENTIAL | © 2002-2011 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

Page 4: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1@drnic1

In EHR MT-editing

In EHR Self-editing

On the Go

At a Dictation Station

With a RIS/PACS

On a PC On an MFP

EHR

CLU

• Meaningful Use• Quality Reporting• Decision Support

• Value-Based Purchasing• Coding/CMI• POA/HAC

• Medical Necessity• Coding• Documentation Integrity

FinancialIntegrity

Compliance

In EHR MT-editing

In EHR Self-editing

On the Go

At a Dictation Station

With a RIS/PACS

On a PC On an MFP

EHR

CLU

Patient Care

CaptureAnywhere

UnderstandEverything

Use it forGood

Page 5: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1

Intelligent Voice Interactions

• Minimize need to remember “gate commands” & “command order”

• Allow multiple forms of expression and handle ambiguous input

• Allow for more conversational spoken utterances, less utilitarian

• Reduce distance between complex spoken commands and desired outcome or action – finding becomes doing

• Customizable to provide levels of seamless access to any content on device

dcollins
Is Intelligent Voice a product name? If so, then it needs to be removed, and a generic reference needs to be made
Page 6: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1

Example of Intelligent Voice Interaction

Intelligent Voice transforms how you complete tasks by understanding and classifying your spoken request

• Ability to categorizeTell me the risks associated with this disease, treatment or specific set of clinical facts

• Complies with directed interactionShow me the laboratory results for this patient

• Understands intentPrescribe a specific treatment for my patientUnderstanding the context of the patient, the drug including dosage, side effects and patient specific contraindications

Page 7: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1@drnic1

Live Demo

Page 8: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1

Nick van Terheyden, MD CMIO, Nuance CommunicationsAboutMe http://about.me/obiwanTwitter http://twitter.com/drnic1LinkedIn http://www.linkedin.com/in/nickvtVoice of the Doctor http://drvoice.blogspot.com/Plaxo http://nvt.myplaxo.comFaceBook http://profile.to/drnickE-Mail [email protected], [email protected] (301) 355-0877

Where You Can Find Me

Page 9: Bringing an intelligent virtual assistant to healthcare - Nick van Terheyden, MD

© 2002-2012 Nuance Communications, Inc. All rights reserved. HEALTHCARE SOLUTIONS

@drnic1@drnic1


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