Download - Aug 11 user group
QuestionPoint Virtual User Group MeetingAugust 2011
QuestionPoint Virtual User Group MeetingAugust 2011
Facilitators:Carol BonnefilSenior Product Analyst
Susan McGlameryQuestionPoint Senior Product
Manager
Paula RumbaughSenior Product Analyst
AgendaAgenda
• QuestionPoint community
• August 2011 enhancements
• Other recent enhancements: 2010-2011
• What’s next
• Questions, comments, discussion
QuestionPoint Community QuestionPoint Community
• 33 Countries, most recently: Costa Rica,
Colombia, Ireland
• Approx 2,000 libraries
• Just over 24,700 records in GKB, in 11 languages
See the QP monthly report in the blog!
Many channels, one reference service…Many channels, one reference service…
QuestionPointaccount
Reference Desk
Telephone
Email Chat
Chat widget
(Qwidget)
Mobile
August 2011 enhancementsAugust 2011 enhancements
•“Reports” in pull-down list•Policy Page fields linked to WorldCat Registry data
Reports added to navigation menuReports added to navigation menu
Links to WorldCat Registry:Request correction if neededLinks to WorldCat Registry:Request correction if needed
New fields in Policy PageNew fields in Policy Page
• eBooks – after Databases
• Map*
• Wifi Access?*
*Linkable to the WorldCat Registry
Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow
Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow
Link vs CopyExample: Telephone fieldLink vs CopyExample: Telephone field
New map fieldNew map field
For more information about policy pages:For more information about policy pages:
Policy Page Guidelines in the QP wiki:
http://bit.ly/policypageguide
QP online help
http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html
Participate in Policy Page day – check QP blog for details
http://questionpoint.blogs.com/
Policy Page Day, Friday, September 2Policy Page Day, Friday, September 2
U
URL: http://www5.oclc.org/Questionpoint/quality/ask.html
Other recent enhancementsOther recent enhancements
QP mobile: QwidgetQwidget Facebook appKnowledge base as a web serviceFull transaction searching
The user experience: mobile QwidgetThe user experience: mobile Qwidget
The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget.
This example shows the Qwidget on an iPhone.
Updated Facebook instructionsUpdated Facebook instructions
Facebook instructionsFacebook instructions
Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx
Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx
Open your knowledge base to your usersOpen your knowledge base to your users
Plug and Play Advanced
Prepared HTML code that can be pasted on your web page
Developer Level access to the QuestionPoint KB via an API
Two methods
Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html
Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html
KB search resultsKB search results
Advanced: KB as a web serviceAdvanced: KB as a web service
Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb
Integrate the KB into your existing syndicated search box and web page
• submit the search term to multiple databases at the same time via an API for each of the databases
Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page
Not as easy to implement as the Plug and Play method
Knowledge base as a web serviceKnowledge base as a web service
Search resultsSearch results
Full RecordFull Record
Full Transaction SearchingMay 2011Full Transaction SearchingMay 2011
Advanced Search pageAdvanced Search page
• Indexes increase precision – descriptive codes, form fields, patron info, etc.
• Transactions owned by us, by others, by the BME, etc.
• Type: Chat only, Qwidget only, e-mail only, SMS texting only
• Within last 2 days, 7 days, 30 days, 60 days
Results List with search criteria windowResults List with search criteria window
Full Question viewFull Question view
Full Question view highlights search term
Full Question view allows user to take action
Select multiple transactions to viewSelect multiple transactions to view
Viewing multiple transactions simultaneouslyViewing multiple transactions simultaneously
1
2
3
Searching Service HistorySearching Service History
Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 secondsWait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds
Queue closing and descriptive codesQueue closing and descriptive codes
Queue closing: close your queue while finishing up the last chat
Patron library descriptive code displays in chat monitor (was the descriptive code of chatting librarian’s library)
QuestionPoint plans for FY12QuestionPoint plans for FY12
July 1, 2011 – June 30, 2012
Software plans for July 2011 – June 2012Software plans for July 2011 – June 2012
• Improvements to Forms:
• Optimized for mobile devices
• Syndication
• Forms Manager enhancements
• Form Field reports improvements
• Integration with other OCLC products/services: use of OCLC Registry data
• Additional texting options
• Ability to receive and process e-mail attachments: pilot
• Ability to forward e-mail into QuestionPoint: pilot
Further informationFurther information
www.oclc.org/questionpoint
www.questionpoint.org
Blog: http://questionpoint.blogs.com
Wiki: http://wiki.questionpoint.org/
http://wiki.questionpoint.org/w/page/13839422/247-Policies
http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices
Questions, comments, suggestions?Questions, comments, suggestions?
Carol Bonnefil
Susan McGlamery
Paula Rumbaugh