QuestionPoint Virtual User Group MeetingAugust 2011

QuestionPoint Virtual User Group MeetingAugust 2011

Facilitators:Carol BonnefilSenior Product Analyst

Susan McGlameryQuestionPoint Senior Product

Manager

Paula RumbaughSenior Product Analyst

AgendaAgenda

• QuestionPoint community

• August 2011 enhancements

• Other recent enhancements: 2010-2011

• What’s next

• Questions, comments, discussion

QuestionPoint Community QuestionPoint Community

• 33 Countries, most recently: Costa Rica,

Colombia, Ireland

• Approx 2,000 libraries

• Just over 24,700 records in GKB, in 11 languages

See the QP monthly report in the blog!

Many channels, one reference service…Many channels, one reference service…

QuestionPointaccount

Reference Desk

Telephone

Email Chat

Chat widget

(Qwidget)

Mobile

August 2011 enhancementsAugust 2011 enhancements

•“Reports” in pull-down list•Policy Page fields linked to WorldCat Registry data

Reports added to navigation menuReports added to navigation menu

Links to WorldCat Registry:Request correction if neededLinks to WorldCat Registry:Request correction if needed

New fields in Policy PageNew fields in Policy Page

• eBooks – after Databases

• Map*

• Wifi Access?*

*Linkable to the WorldCat Registry

Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow

Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow

Link vs CopyExample: Telephone fieldLink vs CopyExample: Telephone field

New map fieldNew map field

For more information about policy pages:For more information about policy pages:

Policy Page Guidelines in the QP wiki:

http://bit.ly/policypageguide

QP online help

http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html

Participate in Policy Page day – check QP blog for details

http://questionpoint.blogs.com/

Policy Page Day, Friday, September 2Policy Page Day, Friday, September 2

U

URL: http://www5.oclc.org/Questionpoint/quality/ask.html

Other recent enhancementsOther recent enhancements

QP mobile: QwidgetQwidget Facebook appKnowledge base as a web serviceFull transaction searching

The user experience: mobile QwidgetThe user experience: mobile Qwidget

The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget.

This example shows the Qwidget on an iPhone.

Updated Facebook instructionsUpdated Facebook instructions

Facebook instructionsFacebook instructions

Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx

Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx

Open your knowledge base to your usersOpen your knowledge base to your users

Plug and Play Advanced

Prepared HTML code that can be pasted on your web page

Developer Level access to the QuestionPoint KB via an API

Two methods

Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html

Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html

KB search resultsKB search results

Advanced: KB as a web serviceAdvanced: KB as a web service

Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb

Integrate the KB into your existing syndicated search box and web page

• submit the search term to multiple databases at the same time via an API for each of the databases

Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page

Not as easy to implement as the Plug and Play method

 

Knowledge base as a web serviceKnowledge base as a web service

Search resultsSearch results

Full RecordFull Record

Full Transaction SearchingMay 2011Full Transaction SearchingMay 2011

Advanced Search pageAdvanced Search page

• Indexes increase precision – descriptive codes, form fields, patron info, etc.

• Transactions owned by us, by others, by the BME, etc.

• Type: Chat only, Qwidget only, e-mail only, SMS texting only

• Within last 2 days, 7 days, 30 days, 60 days

Results List with search criteria windowResults List with search criteria window

Full Question viewFull Question view

Full Question view highlights search term

Full Question view allows user to take action

Select multiple transactions to viewSelect multiple transactions to view

Viewing multiple transactions simultaneouslyViewing multiple transactions simultaneously

1

2

3

Searching Service HistorySearching Service History

Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 secondsWait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds

Queue closing and descriptive codesQueue closing and descriptive codes

Queue closing: close your queue while finishing up the last chat

Patron library descriptive code displays in chat monitor (was the descriptive code of chatting librarian’s library)

QuestionPoint plans for FY12QuestionPoint plans for FY12

July 1, 2011 – June 30, 2012

Software plans for July 2011 – June 2012Software plans for July 2011 – June 2012

• Improvements to Forms:

• Optimized for mobile devices

• Syndication

• Forms Manager enhancements

• Form Field reports improvements

• Integration with other OCLC products/services: use of OCLC Registry data

• Additional texting options

• Ability to receive and process e-mail attachments: pilot

• Ability to forward e-mail into QuestionPoint: pilot

Further informationFurther information

www.oclc.org/questionpoint

www.questionpoint.org

Blog: http://questionpoint.blogs.com

Wiki: http://wiki.questionpoint.org/

http://wiki.questionpoint.org/w/page/13839422/247-Policies

http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices

Questions, comments, suggestions?Questions, comments, suggestions?

Carol Bonnefil

bonnefic@oclc.org

Susan McGlamery

mcglames@oclc.org

Paula Rumbaugh

rumbaugh@oclc.org