ELISHA SONSON4200 Sheridan Street, Apt 357

Hollywood, FL 33021Home: 954-589-1366Cell: 340-690-4295

le22_sonson@hotmail.com

OBJECTIVE

To provide professional support in a growth-oriented organization, utilizing diversified experience, motivation and teamwork.

Skilled in program and organizational planning, with a firm commitment to serving the needs of disadvantage youths and adults in a diverse community

Proficient in psychosocial assessments, counseling, program coordination, behavioral management interventions and the ability to deal with therapeutic/crisis intervention

Skilled at communicating effectively with customers, and addressing concerns with professional tact

Well versed in a set of skills that absorb new technology

Proficient in a broad range of computer and office applications and software programs including Microsoft Word, PowerPoint, Excel and Email

WORK EXPERIENCE Auditor/Data Entry Specialist

2010-Present, Insurance Servicing, Weston, FL

Served on the executive assisting team and provide administrative and clerical assistant to the executer. Generated reports and responded to inquiries regarding home owners/consumer claims. Investigated background report for all employees and maintained confidential information.

Professional Contributions:

Facilitates supportive services to the company and consumers and maintains confidential information and reports

Collaborate closely with the executer to investigate employee background report for inconsistencies in criminality report and maintain logs of data entry and completed work

Design database to store employee information and credential and compiles and verifies accuracy of data to be entered

Requested licensure and reviews employee information for expired licensure and certificate Examines customer accounts for concerns of claims payment and communicate effectively and

professionally with customers to request documents required for further investigation and payment

Analyze and verify customer claims for payment

Perform other job related duties as assigned

Assistant Shift Supervisor

2008-2010, Walgreens Pharmacy, Sheridan Street, FL

Welcomed and interacted with customers from diverse backgrounds, professionally answering inquiries while promoting and selling store merchandise, including beauty aids.

Professional Contribution

Managed and scheduled assigned tasks for employees Placed advertising fixtures for new and sales products Created promotional marketing for in-store events such as beauty Developed strong customer relations and ensured customers received the highest standard and

quality of service Responded to customer concerns and issues professionally Monitored and exceeded sales volume

Patient Advocate

2003-2008, Juan F. Luis Hospital, Christiansted, St.Croix, VI

Navigated the medical system and informed, counseled and assisted patients and their families with concerns and issues regarding medical needs. Identified, educate and raised awareness about the important issues patients and their families faced on a day to day basis.

Professional Contribution

Analyzed and developed strategies that met the need of patients and families

Kept abreast with current medical law, rules and policies

Actively listened to patient concerns and acted as a liaison between patient and hospital administration staff

Provided eligibility screening for patients through partnership with healthcare partners/providers

Counselor/Social Service Aide

1999-2003, Lutheran Social Services, Fredericksted, St.Croix, VI

Provided overall administrative, counseling and social service support to low income multi-ethnic families and individuals

Professional Contribution

Coordinated and implemented treatment plans and provided follow-up visits to the mentally ill adults

Provided social service support by assisting families cope with social and sensitive issues Participated in training and orienting new hires Educated families and processed referrals for available resource in addition to compiled charts and

progress reports_____________________________________________________________________________________________

EDUCATION

1/2010-10/2011

Argosy University, Pittsburgh, PA

Bachelors of Arts in Psychology, Minor in Forensic Psychology (BA)

05/2008-01/2010

Everest University, Pompano, FL

Associates of Science in Criminal Justice, (AS)

SKILLS

Skill Name Skill Level Last Used/Experienced

Client Advocacy Expert Currently used/5 years

Community Outreach Expert Currently used/5 years

Case planning & Management Expert Currently used/5 years

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Portfolio on Request | Available for Relocation