au psy492 w1 m3 a2 res cv sonson e
TRANSCRIPT
![Page 1: Au Psy492 W1 M3 A2 Res Cv Sonson E](https://reader036.vdocuments.us/reader036/viewer/2022082606/5581061dd8b42a05558b46db/html5/thumbnails/1.jpg)
ELISHA SONSON4200 Sheridan Street, Apt 357
Hollywood, FL 33021Home: 954-589-1366Cell: 340-690-4295
OBJECTIVE
To provide professional support in a growth-oriented organization, utilizing diversified experience, motivation and teamwork.
Skilled in program and organizational planning, with a firm commitment to serving the needs of disadvantage youths and adults in a diverse community
Proficient in psychosocial assessments, counseling, program coordination, behavioral management interventions and the ability to deal with therapeutic/crisis intervention
Skilled at communicating effectively with customers, and addressing concerns with professional tact
Well versed in a set of skills that absorb new technology
Proficient in a broad range of computer and office applications and software programs including Microsoft Word, PowerPoint, Excel and Email
WORK EXPERIENCE Auditor/Data Entry Specialist
2010-Present, Insurance Servicing, Weston, FL
Served on the executive assisting team and provide administrative and clerical assistant to the executer. Generated reports and responded to inquiries regarding home owners/consumer claims. Investigated background report for all employees and maintained confidential information.
Professional Contributions:
Facilitates supportive services to the company and consumers and maintains confidential information and reports
Collaborate closely with the executer to investigate employee background report for inconsistencies in criminality report and maintain logs of data entry and completed work
Design database to store employee information and credential and compiles and verifies accuracy of data to be entered
Requested licensure and reviews employee information for expired licensure and certificate Examines customer accounts for concerns of claims payment and communicate effectively and
professionally with customers to request documents required for further investigation and payment
Analyze and verify customer claims for payment
![Page 2: Au Psy492 W1 M3 A2 Res Cv Sonson E](https://reader036.vdocuments.us/reader036/viewer/2022082606/5581061dd8b42a05558b46db/html5/thumbnails/2.jpg)
Perform other job related duties as assigned
Assistant Shift Supervisor
2008-2010, Walgreens Pharmacy, Sheridan Street, FL
Welcomed and interacted with customers from diverse backgrounds, professionally answering inquiries while promoting and selling store merchandise, including beauty aids.
Professional Contribution
Managed and scheduled assigned tasks for employees Placed advertising fixtures for new and sales products Created promotional marketing for in-store events such as beauty Developed strong customer relations and ensured customers received the highest standard and
quality of service Responded to customer concerns and issues professionally Monitored and exceeded sales volume
Patient Advocate
2003-2008, Juan F. Luis Hospital, Christiansted, St.Croix, VI
Navigated the medical system and informed, counseled and assisted patients and their families with concerns and issues regarding medical needs. Identified, educate and raised awareness about the important issues patients and their families faced on a day to day basis.
Professional Contribution
Analyzed and developed strategies that met the need of patients and families
Kept abreast with current medical law, rules and policies
Actively listened to patient concerns and acted as a liaison between patient and hospital administration staff
Provided eligibility screening for patients through partnership with healthcare partners/providers
Counselor/Social Service Aide
1999-2003, Lutheran Social Services, Fredericksted, St.Croix, VI
Provided overall administrative, counseling and social service support to low income multi-ethnic families and individuals
Professional Contribution
Coordinated and implemented treatment plans and provided follow-up visits to the mentally ill adults
![Page 3: Au Psy492 W1 M3 A2 Res Cv Sonson E](https://reader036.vdocuments.us/reader036/viewer/2022082606/5581061dd8b42a05558b46db/html5/thumbnails/3.jpg)
Provided social service support by assisting families cope with social and sensitive issues Participated in training and orienting new hires Educated families and processed referrals for available resource in addition to compiled charts and
progress reports_____________________________________________________________________________________________
EDUCATION
1/2010-10/2011
Argosy University, Pittsburgh, PA
Bachelors of Arts in Psychology, Minor in Forensic Psychology (BA)
05/2008-01/2010
Everest University, Pompano, FL
Associates of Science in Criminal Justice, (AS)
SKILLS
Skill Name Skill Level Last Used/Experienced
Client Advocacy Expert Currently used/5 years
Community Outreach Expert Currently used/5 years
Case planning & Management Expert Currently used/5 years
_____________________________________________________________________________________________
Portfolio on Request | Available for Relocation