Are Tablets Changing the Game for Field Service?
Presenter: Tracy Crowe, NetMotion Wireless
A Utility Survey Presented to NetMotion Wireless by PennEnergy Research
Agenda
About the Survey
About NetMotion
What Devices are Currently in Use?
How Quickly are Tablets Being Adopted?
What are the Benefits of Adopting…Do They Have a Future?
2
About the Survey
Goals
• Determine the current / potential impact tablets have made
• Determine the types of tablets being deployed
• Determine the challenges impacting adoption of tablets
Target Audience
• Electric, gas and water utility industries within the PennWell database
• Responses from a North American audience (Engineering, Operations & Maintenance)
• Responses were received from 264 individuals
Logistics
• Questions were submitted by NetMotion Wireless
• Conducted by PennEnergy Research
Confidence Level Survey is 95%
3
NetMotion Wireless
Ensure Your Mobile Deployment Success • Remove the roadblocks to a more productive mobile workforce
• Better control over the economics and security of mobile deployments
Enterprise Mobility Management Software Company • Founded in 2001; Multiple mobile technology patents
• Core competencies: Connectivity, Visibility & Control for mobile workforces
• Pioneer & global leader in Mobile VPN category of EMM space
Over 1 Million Users – SMB to Fortune 100 • 98% overall satisfaction rate
• 97% maintenance renewal rate
4
About the Respondents – Type of Organization
Investor-Owned Utility - Electric 48.1%
Investor-Owned Utility - Gas 1.7% Investor-Owned Utility -
Electric & Gas 2.2%
Municipal Utility / Public Power 28.1%
Rural Electric Membership Corporation
7.4%
Government Owned Utility 1.3%
Other 11.3%
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About the Respondents
1 - 49 12.1%
50 - 199 10.4%
200 - 599 14.7%
600 – 1,999 13.4%
2,000 – 4,999 18.6%
5,000 – 19,999 20.8%
20,000 – 49,999 5.2%
50,000 + 4.8%
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Less than 25 28.8%
26-100 23.1%
101-250 12.5%
251-500 6.4%
More than 500 29.2%
Number of Employees
Size of Mobile Workforce
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Why Portability & Mobility Are So Important
Percentage of time mobile field workers spend at job sites / working in trucks
0% 1.7%
1-25% 20.3%
26-50% 25.1%
51-75% 31.2%
76-100% 21.6%
Considerations: • Convenience • Usability • Connectivity • Security
8
Types of Devices Being Used to Access Mission Critical Applications?
Laptop/Rugged Laptop 69.3%
Tablet 8.2%
Smartphones/Handheld 20.3%
Other 2.2%
Yes – IT issues the mobile device
68.6%
No – the field worker brings their own device (BYOD)
12.5%
Both – we have a mixed environment (IT issued/BYOD)
18.9%
Device Type
Corporate Issued or BYOD?
Other Types of Corporate-owned Devices Being Deployed?
Yes 12.6%
No 87.4%
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Cell PhonesWalkie Talkie /
Push to Talk PDAs/ HandheldsOther
Breakdown by Device Type
(* = GPS/Garmin-GIS, metering devices, digital cameras, specialized desktop units, etc.)
*
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Corporate 32.9%
BYOD 67.1%
What Mobile Devices are Corporate-owned?
Corporate 66.7%
BYOD 33.3%
Smartphones/Handheld Tablets
Breakdown of Operating Systems on Mobile Devices
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Laptops Tablets
37%
45%
11%
3% 3% 1%
Windows XP / Vista Windows 7
Windows 8 Mac OS
Linux Other (Win 95/98/NT)
Based on respondents deploying the OS
29%
11%
5% 18%
30%
6%
Windows 7 Windows 8 Pro
Windows 8 RT Android
Apple iOS Other (Win XP/unknown)
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Switch 3.9%
Mix 61.8%
Supplement 31.6%
Other 2.6%
Are Tablets Replacing or Supplementing Laptops?
What Drove Replacement Decision?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
CostEase of
UseLight
Weight VersatilityPortable
ReliabilityCorporateDecision Platform
testing Don't Know
13
Are You Planning to Deploy Additional Tablets Within 6-12 Months?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Not ruggedenough
Battery lifeApplicationsnot available/supported
Form factorOther
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Considerations: • Will costs drop enough to offset lack of ruggedness?
• Will enterprise application support for Win8/8.1 eventually drive uptake of Windows tablets?
Yes 51.1%
No 48.9%
Reasons for Why Not
(* = Cost, Functionality, Knowledge, Company policy, Security, Workforce)
*
Operating System For the Tablets Being Considered for Deployment
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Windows 7
Windows 8
Android
Apple iOS
No Preference
15
Reason for Operating System Selection
16
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
1st
2nd
3rd
Compatibility with existing enterprise infrastructure
Applications supported by the operating system
End User Requests
Top 3 Challenges in Deploying and Managing Your Tablet Deployment?
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0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Challenge 1 Challenge 2 Challenge 3
Summary
Tablets do have advantages over legacy technologies
• Multi-function – communicator, camera, computer
Tablets are still in early adoption phase for field service workers
• Convenience and portability early drivers
• Market is still open to any of the tablet vendors
Game Changer for Field Service?
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Q&A
19
Thank You! Tracy Crowe, Director – Product Marketing
NetMotion Wireless