Are Tablets Changing the Game for Field Service?

Presenter: Tracy Crowe, NetMotion Wireless

A Utility Survey Presented to NetMotion Wireless by PennEnergy Research

Agenda

About the Survey

About NetMotion

What Devices are Currently in Use?

How Quickly are Tablets Being Adopted?

What are the Benefits of Adopting…Do They Have a Future?

2

About the Survey

Goals

• Determine the current / potential impact tablets have made

• Determine the types of tablets being deployed

• Determine the challenges impacting adoption of tablets

Target Audience

• Electric, gas and water utility industries within the PennWell database

• Responses from a North American audience (Engineering, Operations & Maintenance)

• Responses were received from 264 individuals

Logistics

• Questions were submitted by NetMotion Wireless

• Conducted by PennEnergy Research

Confidence Level Survey is 95%

3

NetMotion Wireless

Ensure Your Mobile Deployment Success • Remove the roadblocks to a more productive mobile workforce

• Better control over the economics and security of mobile deployments

Enterprise Mobility Management Software Company • Founded in 2001; Multiple mobile technology patents

• Core competencies: Connectivity, Visibility & Control for mobile workforces

• Pioneer & global leader in Mobile VPN category of EMM space

Over 1 Million Users – SMB to Fortune 100 • 98% overall satisfaction rate

• 97% maintenance renewal rate

4

About the Respondents – Type of Organization

Investor-Owned Utility - Electric 48.1%

Investor-Owned Utility - Gas 1.7% Investor-Owned Utility -

Electric & Gas 2.2%

Municipal Utility / Public Power 28.1%

Rural Electric Membership Corporation

7.4%

Government Owned Utility 1.3%

Other 11.3%

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About the Respondents

1 - 49 12.1%

50 - 199 10.4%

200 - 599 14.7%

600 – 1,999 13.4%

2,000 – 4,999 18.6%

5,000 – 19,999 20.8%

20,000 – 49,999 5.2%

50,000 + 4.8%

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Less than 25 28.8%

26-100 23.1%

101-250 12.5%

251-500 6.4%

More than 500 29.2%

Number of Employees

Size of Mobile Workforce

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Why Portability & Mobility Are So Important

Percentage of time mobile field workers spend at job sites / working in trucks

0% 1.7%

1-25% 20.3%

26-50% 25.1%

51-75% 31.2%

76-100% 21.6%

Considerations: • Convenience • Usability • Connectivity • Security

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Types of Devices Being Used to Access Mission Critical Applications?

Laptop/Rugged Laptop 69.3%

Tablet 8.2%

Smartphones/Handheld 20.3%

Other 2.2%

Yes – IT issues the mobile device

68.6%

No – the field worker brings their own device (BYOD)

12.5%

Both – we have a mixed environment (IT issued/BYOD)

18.9%

Device Type

Corporate Issued or BYOD?

Other Types of Corporate-owned Devices Being Deployed?

Yes 12.6%

No 87.4%

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0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Cell PhonesWalkie Talkie /

Push to Talk PDAs/ HandheldsOther

Breakdown by Device Type

(* = GPS/Garmin-GIS, metering devices, digital cameras, specialized desktop units, etc.)

*

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Corporate 32.9%

BYOD 67.1%

What Mobile Devices are Corporate-owned?

Corporate 66.7%

BYOD 33.3%

Smartphones/Handheld Tablets

Breakdown of Operating Systems on Mobile Devices

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Laptops Tablets

37%

45%

11%

3% 3% 1%

Windows XP / Vista Windows 7

Windows 8 Mac OS

Linux Other (Win 95/98/NT)

Based on respondents deploying the OS

29%

11%

5% 18%

30%

6%

Windows 7 Windows 8 Pro

Windows 8 RT Android

Apple iOS Other (Win XP/unknown)

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Switch 3.9%

Mix 61.8%

Supplement 31.6%

Other 2.6%

Are Tablets Replacing or Supplementing Laptops?

What Drove Replacement Decision?

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

CostEase of

UseLight

Weight VersatilityPortable

ReliabilityCorporateDecision Platform

testing Don't Know

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Are You Planning to Deploy Additional Tablets Within 6-12 Months?

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Not ruggedenough

Battery lifeApplicationsnot available/supported

Form factorOther

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Considerations: • Will costs drop enough to offset lack of ruggedness?

• Will enterprise application support for Win8/8.1 eventually drive uptake of Windows tablets?

Yes 51.1%

No 48.9%

Reasons for Why Not

(* = Cost, Functionality, Knowledge, Company policy, Security, Workforce)

*

Operating System For the Tablets Being Considered for Deployment

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Windows 7

Windows 8

Android

Apple iOS

No Preference

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Reason for Operating System Selection

16

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1st

2nd

3rd

Compatibility with existing enterprise infrastructure

Applications supported by the operating system

End User Requests

Top 3 Challenges in Deploying and Managing Your Tablet Deployment?

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0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Challenge 1 Challenge 2 Challenge 3

Summary

Tablets do have advantages over legacy technologies

• Multi-function – communicator, camera, computer

Tablets are still in early adoption phase for field service workers

• Convenience and portability early drivers

• Market is still open to any of the tablet vendors

Game Changer for Field Service?

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Q&A

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Thank You! Tracy Crowe, Director – Product Marketing

NetMotion Wireless