APRIL 11, 2013
PUBLIC SAFETYINFRASTRUCTURE
HOUSING
ROCKSTAT
PRESENTED BY:Kerry F. Partridge
City Attorney
Department of Law
Risk Management and Litigation
PRESENTED BY:Kerry F. Partridge
City Attorney
Department of Law-Risk Management
Liability Insurance
• The City purchased liability insurance in November of 2011.
• Our insurance carrier is Travelers, Inc.
• The City is insured up to $10 million dollars.
• However, we have a “self-insured retention” of $500,000.
• The self-insured retention is not cumulative.
• Therefore, on large claims we still need to pay the first $500,000 of each claim.
Department of Law-Risk Management
Liability Insurance, continued.
• Litigation reports all potentially large claims to Travelers.
• Travelers then assigns a “reserve” to each claim based upon severity.
• Litigation reports a handful of claims each year.
• Examples of reported claims include police officer involved shootings and major accidents involving death or serious injury.
• Thus far, we have not experienced a major covered loss through insurance.
Department of Law-Risk Management
Department of Law-Risk ManagementAchievements
• Lawsuits received in 2012 have been at or below historical average.
• Cases closed in 2012 have exceeded historical average.
• Outlay amounts in late 2012 and early 2013 have been below historical average.
• Cases won v. settlements have been consistent with historical average.
Department of Law-Risk ManagementAreas of Improvement
• Continuous improvement in cases won v. settlements.
• Improve consistency of cash outlays per quarter.
• Close more files per quarter.
• Reduce new lawsuits by improving the claim resolution process.
Freedom of Information Act Update
PRESENTED BY:Kerry F. Partridge
City Attorney
Department of Law-FOIAAreas of Improvement
• FOIA presentation in March revealed the incompleteness of FOIA data.
• The data presented was correct but incomplete, and did not accurately reflect departmental FOIA performance.
• As a result, the FOIA team has developed several process improvements designed to improve the quantity and quality of RockStat data.
• FILOs will now individually report each late FOIA request to the FOIO(s).
• FILOs will double check the accuracy and completeness of the data entered into the departmental FOIA workflow.
• FILOs will close FOIA requests in a timely manner.
• IT Department will continue to develop new and improved data reporting.
Department of Law-FOIAAchievements
• Global FOIA search mechanism completed in March 2013
• FILOs trained in new record keeping parameters in March 2013
• IT has begun implementation of new data parameters
PRESENTED BY:DEPUTY CHIEF DAVID HOPKINS
Rockford Police Department
Rockford Police DepartmentCitywide Scorecard
Rockford Police DepartmentGroup A Dashboard
Rockford Police DepartmentViolent Crime Dashboard
Rockford Police DepartmentProperty Crime Dashboard
Hotspot Report Broadway
March 12, 2013: Aggravated Battery The Happy Store
March 14, 2013: Armed Robbery Reingold’s Computer Store
March 15, 2013 Attempted Armed Robbery U.S. Post Office
March 15, 2013 : Jerome Pruitt and Victor Petty ARRESTED
Charges Include: Attempted murder, armed robbery, attempted armed robbery
Rockford Police DepartmentFirearm Recoveries
Rockford Police DepartmentRHA
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YTD
ARRESTSTotal Number of Arrests 19 18 17 54
Residents 4 7 3 14Non- Residents 15 11 14 40
By PropertyBlackhawk 9 2 2 13Brewington Oaks 3 1 3 7Fairgrounds 0 4 5 9North Main Manor 2 0 0 2Olesen Plaza 0 0 3 3Orton Keyes 4 9 3 16Park Terrace 1 2 1 4
By Crime TypeCriminal Trespass to RHA Property 13 11 9 33Domestic- related offenses 2 4 2 8Drug- related offenses 4 2 2 8Miscellaneous criminal offenses 3 2 3 8Traffic offenses 2 0 0 2Warrants 3 0 1 4
RECOVERIESCannabis (in grams) 13.2 8.8 21.3 43.3Cocaine (in grams) 0.1 0.0 0.0 0.1Heroin (in grams) 0.0 0.0 0.0 0.0Pills of MDA 0 5 0 5Guns 0 0 0 0US Currency $0 $0 $840 $840
By PropertyBlackhawk 0 0 1 1Brewington Oaks 2 0 1 3Fairgrounds 0 0 0 0North Main Manor 0 0 0 0Olesen Plaza 0 0 0 0Orton Keyes 1 1 0 2Park Terrace 0 1 0 1
RHA
Rockford Police DepartmentRHA
Property BansProperty Bans Issued by RPD 3 2 0 5Bans from Metro Enforcement 22 13 36 71
Client/ Service CancellationDevelopments & High Rises Referred 4 5 3Developments & High Rises Cancelled 3 0 0Voucher Holders Referred 0 0 1Voucher Holders Cancelled 0 0 0Total Referred 4 5 4 0 0 0 0 0 0 0 0 0Total Cancelled 3 0 0 0 0 0 0 0 0 0 0 0
*=Results Pending RHA Review.
RHA
Rockford Police Department
Achievements
• Dr. Aaron Thompson – Cultural and Diversity training
• First Parolee Call-In
• Parolee Checks – 50 completed
• Promotion of ADC Dalke and Sergeant Schelling
• Saturation Patrol (Hot Spots)
Improvements
• Violent Crime Reduction – 5%
• Property Crime Reduction – 5%
• Recruiting Process (30 applicants)
• Parolee Call-In (end of April)
• Probation High-Risk Checks
PRESENTED BY:Chief Derek Bergsten
Rockford Fire Department
Rockford Fire DepartmentDashboard
Measure2012 YTD Benchmark
2013 YTD
EMS & Search and Rescue Incidents 4,598 4,826Total Fires 159 101
Structure Fire Incidents (Residential) 54 49Structure Fire Incidents (Commercial) 15 11Vehicle Fire Incidents 28 25Outside Fire Incidents 24 9Open Burning Incidents 38 7
Inspections 2,428 1,217Arsons 19 14Public Education Activities 84 14911 Calls 29,620 26,130
Rockford Fire Department
Unit: Quint 5Location: Station 5Placed in Service: 6/22/2012Cost: $835,129.00
Unit: Quint 9Location: Station 9Placed in Service: 6/23/2012Cost: $835,129.00
Unit: Engine 1Location: Station 1Placed in Service: 12/21/2012Cost: $401,405.00
Unit: Quint 1Location: Station 1Placed in Service: 12/27/2012Cost: $825,370.00
Unit: Charlie 12Location: Station 4Placed in Service: Not in ServiceCost: $174,354.00
Unit: Charlie 16Location: Station 10Placed in Service: Not in ServiceCost: $174,354.00
Unit: Charlie 28Location: Station 11Placed in Service: Not in ServiceCost: $174,354.00
Unit: Charlie 29Location: Station 3Placed in Service: Not in ServiceCost: $174,354.00
New Leased Vehicles
Rockford Fire Department Achievements
• Recruit Class• Completed desk audit for AFG Grant• Transition to paperless pay stubs• Knox Rapid Access Newsletter• Company Officer Training Program• Completed orders for engines• Med vaults in ambulances• SOPs rewrite• Airport triennial exercise• Investigators Morris and Rotolo became IAAI-CFI Certified• 911 Division has joined a regional alliance and is actively
participating with the planning of NG911• 911 has replaced outdated CAD workstations/CPUs with new,
more robust PCs which has increased speed and efficiency
Rockford Fire DepartmentAreas for Improvement
• Paramedic ride along times. Districts are having difficulty with scheduling.
• Officer/Driver training upcoming
• 911 testing with RPS 205
• Dealing with Superusers and abuse at hospitals
Rockford Fire Department
PRESENTED BY:Mark Stockman – Street SuperintendentTim Holdeman – Water Superintendent
Mark Lattner – Water Engineer
Public Works Dept.
Street & Transportation Division
PRESENTED BY:Mark Stockman – Street & Transportation Superintendent
Public Works - Street & TransportationScorecard
2013 Monthly Target
Jan Feb Mar Apr May Jun
100 95 126 276
5 1.9 3.4 7.1
300
200 311 53 111
120 17 23 40
120
350 551 491 403
60 63.9 NA 58
750 472 580 675
25 5 2 7
650 523 698 987
95%
95% 100% 99% 99%
95% 100% 100% 86%
95% 100% 100% 100%
95% 100% 100% 100%
95%
95% 93% 97% 69%
95% 100% 100% 100%
Graffiti Removal Time in ≤ 5 days
% Signals Repaired Compared to Reported
% Signals Replaced Compared to Reported
Signal Bulb Outage Response Time in ≤ 24 hrs
City Street Light Outage Response Time ≤ 5 days
Parking Lot Striping % to Plan
% Sign Repaired/Replac. to Reported
Signs Repair/Replac. Response Time ≤ 5 days
Total Requests
Total Requests - Average Days to Close
Total Open Requests
Open Pothole Requests
Potholes Requests - Average Days to Close
Miles of Street Swept
# Trees Trimmed
# Trees Removed
# Trees Planted (12 month average)
Open Forestry Requests
Forestry Requests - Average Days to Close
Traffi
c O
pera
tion
sSt
reet
Ope
rati
ons
Monthly Performance
Public Works - Street & TransportationSnow & Ice Recap
• Total Accumulation 39.5 inches• Total Salt Used 14,450 tons• Total Salt Cost $967,428• City Labor $236,511• Contractual Labor $821,108• Total Fuel Cost $97,681
• Total Cost To City * $2,025,047
• Hansen Requests 391• Ticketing 773
Public Works - Street & TransportationPothole Patching
3775 3026 4506 5763 12704 17461 2012 20122013 2013
2012 2013
40
LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
7387 11009 10891 5880 7034 4709 3959 6353 3977 3775 3026 4506 5763 12704 17461
8000 8000 20000 20000 8000 6000 6000 6000 4000 4000 3000 3000 8000 8000 12000 12000 8000 6000 6000 6000 4000 4000 3000 3000PlanActual
11976Last 6 months actuals 6042
60008000
Element/Measure
Rockstat Trend ReportDate
Operation
Name Harry NobleMarch 2013
PW - Street
Potholes Patched Monthly Goal Averages
0
5000
10000
15000
20000
25000
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Actual Plan Average
Public Works - Street & TransportationPothole Patching
110 144 72 187 222 536 2012 240 20122013 316 2013
2012 2013
40
LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
549 568 558 291 174 118 56 137 107 110 144 72 187 222 539500 500 500 500 500 400 400 400 400 500 500 500 500 500 500 300 300 200 100 100 100 100 150 150
250
Pothole RequestsElement/Measure
PlanActual
Monthly Goal
250
Averages
Last 6 months actuals
Rockstat Trend ReportDate
Operation
Name Harry NobleMarch 2013
PW - Street
0
100
200
300
400
500
600
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Actual Plan Average
Public Works - Street & TransportationPothole Patching
18 13 14 95 126 276 2012 282013 166
2012 2013
40
LY Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
21 21 48 62 53 36 29 12 9 18 13 14 95 126 27650 50 200 200 400 400 400 200 200 100 100 100 50 200 200 200 100 100 50 50 50 50 50 50
Rockstat Trend ReportDate March 2013 Name Harry Noble
Last 6 months actuals
ActualPlan
Operation PW - Street
Element/MeasureOpen Pothole
Requests Average
0
50
100
150
200
250
300
350
400
450
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec TY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Actual Plan Average
Public Works - Street & TransportationAchievements
• Awarded contracts for tree purchase & planting.
• Have continued to show progress reducing open pruning requests.
• New vehicles continue to come on-line.
• Met benchmark for signal bulb outages and sign replacement.
• Painting projects completed at Stations 1 & 2
• Completed new WinGIS layers for arterial patching and city mowing sites.
Public Works - Street & TransportationAreas for Improvement
• Reduce pothole patching requests to pre-February level.
• Begin City-wide spring clean-up delayed due to weather (sweeping, litter pick properties & mowing sites, gateways, etc.).
• Complete evaluation and recommended changes to NPDES permit.
Water Division
PRESENTED BY:Tim Holdeman – Water Superintendent
Public Works Department – Water DivisionScorecard
2013 Monthly Target
Jan Feb Mar Apr May Jun
Emergency Repair Time (hours) 2 1.7 0.7 0.5
% of Total Repairs That Are Planned 80% 69% 63% 67%
Emergency JULIE Locate Response Time (hrs) 1 0.5 0.5 0.5
Backlog of Non-Emerg Repairs (Weekly Avg) 25 16 12 19
# of Winter Backlog Jobs 130 54 87 137
Water Main Flushed (mi) 20
Average # of Days to Correct Meter Problem 30 24 24 21
# of Days for First Available Scheduling 3 0.6 0.8 1.1
% of Citizens Receiving 1st Choice Scheduling 90% 93% 98% 96%
% Meeting Demand for Water Pumped 110% 197% 178% 167%
Service Pressure Excursions 100 30 22 20
% of Total Maintenance Hrs Available 70% 53% 56% 59%
# of Water Quality Complaints 5 1 0 0
% of Total Production from Rehabed Wells 80% 89% 87% 87%
Total Amt Past 30 Days Due as % of Revenue 5% 3.9% 4.0% 3.6%
Operating Revenue, % of Plan 95% 96% 100% 101%
Number of New Water Connections 8 1 1 2
Cust
omer
Se
rvic
ePr
oduc
tion
Fina
ncia
lDi
strib
ution
Wat
er O
pera
tions
Monthly Performance
Public Works Department – Water DivisionMainbreak Statistics 1990 - 2013
Public Works Department – Water DivisionWinter Backlog 2009 - 2013
Public Works Department – Water DivisionUnidirectional Flushing Program 2013
2013 Flushing Schedule
Month Area
April 17
May 15, 16
June 13, 14
July 11, 12
August 6, 7, 9
September 8, 10
October 2, 4
November 3, 5, 1
Public Works Department – Water DivisionDrought Monitoring
0
200
400
600
800
1000
1200
-20
-16
-12
-8
-4
0
4
8Palmer Drought Severity Index Monthly Pumpage
Mon
thly
Pum
page
(Mill
ion
Gal
lons
)
Palm
er D
roug
ht S
ever
ity In
dex
Public Works Department – Water DivisionCorrosion Abatement Pilot Study
Clay
Area of Corrosion:Pipe in contact with clay
8 –
15 f
eet
Sand
Perry
ville
Mu
lford
Spring Creek
Guilford
East State
Public Works Department – Water DivisionCorrosion Abatement Pilot Study
Sacrificial Anode
Water Main
Public Works Department – Water DivisionAchievements
• Large Meter Accuracy Testing
• Cut-Off Box Location Verification Program
• Zone Control Valve #10 Relocation
• Worker Safety Training - Radium and Radon
• Cross-Functional Information Sharing (with Call Center)
• Operational Adjustments to Water Filtration Plants
• AWWA State Conference
– Fluoridation Award, Papers, Posters
Public Works Department – Water DivisionAreas of Improvement
• Well 37 Granular Activated Carbon (GAC) Treatment Plant
Construction
• Secondary Wells (5) Final Design
• Well Rehabilitation – Wells 25 and 30
• Water Treatment Residuals Management Program
• Corrosion Abatement Program
Engineering Division
PRESENTED BY:Mark Lattner – Water Engineer
Public Works – Engineering DivisionScorecard
2013 Monthly Target
Jan Feb Mar Apr May Jun
7 3 3 6
95% 100% 100% 100%
1 2 1 0
95% 100% 100% NA
100 86 139 107
95% 100% 100% 100%
10 0 0 0
95% NA NA NA
Industrial High Risk Inspections On Site 2 0 4 2
Erosion Control Inspections On Site 5 1 0 1
Illicit Discharge Investigations 1 2 1 4
NPDES Permit Water/Stormwater Samples Taken 2 7 0 1
Monthly Performance
Engi
neer
ing
# of Site Plans Reviewed
% of Site Plans Reviewed in less that 14 days
# of Development Plans Reviewed
% of Develop. Plans Reviewed in less than 21 days
# of ROW Permits Issued
% of ROW Permits Issued in 1 day
# of Driveway Permit Issued
% of Driveway Permits Approved in 1 day
Public Works - Engineering DivisionMajor Upcoming Construction Projects
South Main Street – Bypass 20 to Clifton Avenue• IDOT to replace culvert pipe under Main St. just north of bypass
beginning late March with full closure • Ramps @ Bypass 20 under construction this summer with partial
closuresSouth Main Street – Pond Street to Cedar Street
• Reconstruction projected to start end of May• Lane closures throughout project
North Main Street & Auburn Street Roundabout• Demos underway• Utility relocation work underway• Projected start date end of May
West State Street – Kent Creek to Sunset Avenue• City completing Water and Sanitary Sewer in March/April with
temporary closures• Reconstruction will possibly start in May with a full closure
Public Works - Engineering DivisionMajor Upcoming Projects Detour Map
Public Works - Engineering DivisionUpcoming Construction Projects
Neighborhood projectsSidewalk improvement programArterial/Collector projects• 20th Street• Blackhawk/seminary• Landstrom RoadBridges• Morgan Street• Winnebago StreetWater Projects• Well 37 VOC Treatment• Bell school extensionDrainage• Southwest Ditch• Lapey
Public Works - Engineering Division Achievements
• Employee training in March covered the areas of ADA sidewalk, floodplain management, ArcGIS, erosion & sediment control, OSHA.
• Attended the Traffic and Highway Engineers and WATERCON conferences
• Staff member won poster contest at WATERCON and will be attend the national conference to present poster
• Neighborhood projects bids are under engineers estimate.
• Sidewalk projects bids are under Engineers estimate.
Public Works - Engineering DivisionAreas of Improvement
• Improve & increase maintenance to our major creeks
• Improve stormwater runoff and water quality regulations
• Continue working to have bid packages be under budget
Community and Economic Development Department
Neighborhood Development Division
PRESENTED BY:Vicki Manson, Neighborhood Development Administrator
Community and Economic DevelopmentNeighborhood Development
Scorecard2013
Annual Target
1st Qtr Target
% of Target 1st Qtr
Homeowner Rehabiltation Programs 6 0 100% 0
Discovery Center - Children Assisted 240 120 168% 202
Healthy Neighborhoods 172 58 129% 75
Code Enforcement 3,455 691 73% 503
Homeowner Rehabiltation Programs 33 8 88% 7
Homebuyer Assistance 23 5 0% 0
CHDO Operating Subsidy 2 0 100% 0
CHDO Rehab & New Construction Units 3 0 100% 0
Homebuyers Assistance 1 0 100% 0
CDBG Demolitions 19 0 100% 0
Water Hook-up Program 10 2 50% 1
Tax Incentive Program 1 0 100% 0
No
n-
Fed
eral
F
un
ds
Monthly Performance
CD
BG
Fu
nd
sH
OM
E F
un
ds
NS
P
Fu
nd
sD
emo
litio
ns
Community and Economic DevelopmentNeighborhood Development
Achievements
• Compliance - Continued to carry out activities and employ processes that ensure compliance with federal regulations.
• Foster partnerships - Continued to make progress towards developing an overall plan to increase Community Housing and Development (CHDO) Capacity.
• Resource Development - Remained proactive to identifying, seeking, and securing additional resources to address community development needs.
Community and Economic DevelopmentNeighborhood Development
Areas of Improvement
• Continue to use HUD technical assistance to close out open grants and activities.
• Continue to seek funding sources that will meet the needs of the community; priority being vacant and foreclosed property.
• Appropriately staff and budget for the completion of current and next year annual plans, budgets and year end reports; begin the process of the 5-year Consolidated Plan for 2015-2019.
• Continue to develop the capacity of existing and create new qualified CHDOs.
Human Services Department
Community Services Division
PRESENTED BY:Division Director Jennifer Jaeger
Rockford Human Services DepartmentScorecard- CSBG Direct Services
Monthly Performance2013
Annual Target
% of Target January February March1st Qtr To
Date
Scholarships 6 0.00% 0 0 0 0
# of housing applications 240 10.00% 9 8 9 26
% still stable in 3 month increments 85% 100.00% 9 8 9 26
# of emergency housing nights due to fire/condemnation/etc. 200 63.00% 7 62 58 127
Emergency Assistance 150 15.00% 9 7 7 23
Life/Safety Repair 25 4.00% 0 1 0 1
SWEEP- Residents assisted 50 0.00% 0 0 0 0
SWEEP- Youth employment training 10 0.00% 0 0 0 0
Commu
nity Acti
on Dir
ect Se
rvices
January February March0
10
20
30
40
50
60
70
# of emergency housing nights due to fire/condemnation/etc.
# of emergency housing nights due to fire/condemnation/etc.
Spike in emergency housing in February and March was due to increase in condemnations by city and county and referrals from Fire Department.
Rockford Human Services DepartmentScorecard- Housing
Monthly Performance2013
Annual Target
% of Target January February March1st Qtr To
Date
Number of Foster Youth Exiting DCSF Stabilized 25 8.00% 1 1 0 2
Number of DCFS reunifying with children due to housing resolution 75 0.00% 0 0 0 0
# units passing inspection 95% 100.00% 9 6 8 23
% units requiring re-inspection 5% 13.00% 0 2 1 3
% failed 0% 0.00% 0 0 0 0
New Permanent Units 5 80.00% 0 0 4 4
Hous
ing
Units that failed first inspection were located at:• 1237 Crosby Street• 532 North Court• 2415 Paradise BlvdFailures were for lack of CO2/smoke detectors, utilities off, minor repairs
Rockford Human Services DepartmentScorecard- Community Health and Engagement
Monthly Performance2013
Annual Target
% of Target January February March1st Qtr To
Date
Youth in 4th and 5th Grade avoiding risk taking behavior 300 84% 239 253 253 253
Schools engaged in underage drinking reduction activities 10 90% 9 9 9 27
Summer Food # of children participating 3000 0% 0 0 0 0
Community Garden volunteers 100 0% 0 0 0 0
Number of volunteer hours 4000 0% 0 0 0 0
Community Garden Pounds of food for community 6,000 0% 0 0 0 0
Persons trained in BASSET 25 24% 0 6 0 6
Elderly provided resource information to sustain independent living 300 4% 7 0 5 12
# of householdsin FCD increasing self sufficiency score 20 15% 1 2 0 3
# of ex-offenders counseled 50 2% 0 0 1 1
# of ex offenders remaining crime free for 90 days or more 25 0% 0 0 0 0
Jobs Created-Standard Loan 5 0% 0 0 0 0
Jobs Created-Micro Loan 10 0% 0 0 0 0
Youth trained in civic engagement 40 80% 32 32 32 32
Households completing financial literacy classes 50 38% 4 11 4 19
Persons completing energy conservation classes 50 18% 0 9 0 9
Housing counseling on landlord/tenant advocacy 50 2% 0 0 1 1
Neighborhood Associations 125 64% 0 0 80 80
Com
mun
ity E
ngag
emen
t
Parolee Call-In
413600
1
2
3
4
5
6
7
8
Total ParticipantsCompleted InitialRescheduledFailed to Follow
Rockford Human Services DepartmentScorecard- Homeless
0400800
1200
Homeless
Homeless
2015 GoalPIT Jan 2009
PIT July 2009
PIT Jan 2010
PIT July 2010
PIT Jan 2011
PIT July 2011
PIT Jan 2012
PIT July 2012
PIT Jan 2013
Homeless Point in Time Count <500 480 448 707 448 319 667 663 1028 786Homele
ss
Higher numbers beginning inJuly, 2012 may be more reflectiveof improved countingmechanisms as well as a spike inBoone County (July-212). Point in Time reflects persons counted in emergency and transitional shelters, persons in jail homeless prior to entry and persons on the street.
Rockford Human Services DepartmentScorecard- Energy Services
Monthly Performance2013
Annual Target
% of Target January February March1st Qtr To
Date
DOE/HHS Weatherization- total applications 120 44% 40 9 3 52
# of Wx audits 120 34% 23 9 9 41
# of Wx final inspections passed 120 83% 40 29 31 100
Air sealing- average decrease in CFMs 500 721 700 640 825 721
Savings to investment ratio >1 >1.96 >1.7 >2.4 >1.8 >1.96
Avg days to close work orders 30 30 30 30 30 30
Emergency Furnace 25 52% 8 4 1 13
ComEd Hardship 1,000 15% 56 31 67 154
LIHEAP/PiPP 6,000 28% 815 539 364 1718
PIPP- Payments on Time 98% 80% 86 78 76 80
Energy
Jan
Feb
March
April
May
June
July
August
September
October
November
December
0 20 40 60 80 100 120 140 160 180
ComEd Hardship Applications
Denied 2013 Approved 2013 Denied 2012 Approved 2012
ComEd Hardship provides financial assistance for customers with a crisis.• In 2012, we earned $34,204.99 for managing these applications, • YTD 2013, we’ve earned $4,192.77.
Rockford Human Services Department
Achievements
• 85% stability in housing for
those receiving rental assistance.
• Active participation in the
RAVEN project
• WIB Grant application and Drug Free Communities grant application submitted.
Improvements
• Recertify 1,004 PiPP consumers beginning April and finishing by June.
• Stabilize 2013 funding
RockStat Report April 2013
Security DepartmentSybil Mueller – Housing Policy Manager
Rockford Housing Authority
Achievements Areas to Improve
Noted decrease in number of criminal arrests for last quarter
Working with the Police Department to “revamp” reporting
Restructuring Section 8 including the Admin Plan
Involvement in RAVEN
Fairgrounds will need additional attention
Implementation of video monitoring equipment
Build relationships with community
Reduce calls for service Continued improvement to
community concerns Positively affect non-resident
arrest rates Refining truancy program Involvement in RAVEN
Rockford Housing Authority Security Dashboard
Blackhawk Brewington Buckbee Fairgrounds Midvale North Main Olesen Orton Keyes Park Terrace Summit Green Total
Criminal Arrests on RHA Property
Benchmark 14 9 0 25 0 3 3 26 3 0 83
2013 13 7 0 9 0 2 3 16 4 0 54
**Benchmark is the average of 2010-2012 (Jan.-March Only)
**Score is based on a standard deviation of previous 3yrs data
Greennormal
Yellowwarning
Redout of normal range
2005 2006 2007 2008 2009 2010 2011 2012 2013 (Jan-March)0
200
400
600
800
1000
1200
1400
1202 1177
669
318 346
224 224
353
54
Total Criminal Arrests:All Developments
Num
ber
of
Arr
ets
2006 2007 2008 2009 2010 2011 2012 2013 (Jan-March)0
100
200
300
400
500
600
700
800
900
1000
259
170
75126
8143 41
12
918
499
243220
143181
312
42
Criminal ArrestsResidents vs. Non-Residents
ResidentsNon-Residents
Jan Feb Mar
criminal 0 0 0
drugs 0 0 0
0.5
1.5
2.5
3.5
4.5
5.5
6.5
7.5
8.5
9.5
Eviction Notices Servedfor Drug/Criminal Activity
Scattered Sites 1st Quarter 2013
criminaldrugs
Jan Feb Mar
Series1 0 2 1
2.5
7.5
12.5
17.5
22.5
27.5
Housing Choice Voucher (HCV)Terminations
Jan. - March 2013
0
100
200
300
400
500
600
700
800
10976
RHA BansJan.-March 2012 vs. 2013
2012 Jan.-Mar.2013 Jan.- Mar.
RHAHQS Inspection Report
HQS Inspection Report - January 2013
Number of Inspections Completed 265Number of Inspections Passed 213Number of Inspections Failed 34 Number of Inconclusive Inspections 18
HQS Inspection Report - February 2013
Number of Inspections Completed 290
Number of Inspections Passed 223Number of Inspections Failed 42Number of Inconclusive Inspections 25
January Summary: Of the 34 units that failed inspection 24 passed during the follow-up inspection. The owners and the families of the other 10 units have been notified in writing of the results of the inspection.
If an owner fails to correct HQS deficiencies by the time specified a notice of abatement will be sent and payment will not resume until the unit passes inspection. All of the 10 failed units are in abatement status. If repairs are not completed during the abatement timeframe the families will be required to move.
RESIDENT PROGRAM STATISTICS JAN-FEB, 2013
RESIDENT SUPPORT SPECIALISTSTATISTICAL REPORTING
DESCRIPTION DEFINITIONPARK TERRACE
LOW-RISESBREWINGTON
OAKSNORTH MAIN MANOR
OLESEN PLAZA
NUMBER OF UNITS 283 418 338
CASE MANAGEMENT Acute Intervention, Welfare Checks, and Resident Interaction
328 374 397
ADVOCACY TO COMMUNITY SERVICESLink to Healthcare Services, DHS, Medicare, Transportation, Utilities, Education, VNA/DORS, and other Social Service Agencies
31 56 39
APPLICATION FOR SERVICESLIHEAP, Phone Service, Unemployment, Circuit Breaker, DHS Application, Resume's, Social Security, and SSI
103 89 62
PROGRAMMING
Resident Council Support, Health Clinics, Speakers, Field Trips, and Workshops 54 19 29
ADMINISTRATION Research and Monthly Reports 48 25 53
TOTALS 564 563 580
RESIDENT PROGRAM STATISTICS EFF 3/1/13
ROSS PARTICIPANTS - 165 PH RESIDENTS
DESCRIPTIONBlackhawk, Orton Keyes, Fairgrounds,Scattered Sites
Contact/Case Management 366Resources/Services -Employment Resources 45 -Job Skills/Clerical Skills Training 60 -Vocational Training 0 -Tutoring 32Health Care/GED 58College 30Reading Classes 24Early Childhood/Head Start 4Fun Safe Summer 0Birth to 3 Program 5Other 534Community Service 277TOTALS 1435
Partnerships
Workforce Connection, Rock River Training, Goodwill, Boys & Girls Club, Rockford Valley College, DHS, Love, Inc., Crusader, Heartland Hospice, Literacy Council, and Girls Scouts
Family Self Sufficency Program
Family Self Sufficiency Program Active Participants
New Enrollments
Post Secondary Class
EnrollmentsPublic Housing(LIPH) 46 0 2 totalHousing Choice Voucher(S8) 92 0 17 totalTOTALS 138 0 19 total
QUESTIONS?
THANK YOU