Download - Animated service blueprint
![Page 2: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/2.jpg)
“A busines absolutely devoted to a service will
have only one worry about profits.
THEY WILL BE EMBARASSINGLY HIGH!
![Page 3: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/3.jpg)
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
![Page 4: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/4.jpg)
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
01
02
![Page 5: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/5.jpg)
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
Think of it this way: you can look at a
building, and you can read a
description, but to build the building you
need more than an image or description.
01
02
03
![Page 6: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/6.jpg)
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
Think of it this way: you can look at a
building, and you can read a
description, but to build the building you
need more than an image or description.
You need the instructions - the blueprint. 01
02
0304
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REGISTERATION
PROCESS!!!
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Physical
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Paper versions of
registration
✘For inclusion in hard copy invitations✘For downloading from websites
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Set up & test registration methods to
be used
✘Pre : Through website using online format✘Pre: Link to download from website✘Post: Acceptance by email & fax✘Confirmation : online, mail & fax✘Onsite: manual registrations using paper forms✘Onsite: using computers printers
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Physical
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
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Online registration setup in website
✘Provide user-friendly format✘Provide step by step instructions✘Designate which fields are required✘Give option to print form✘Use secure server for credit card processing✘Confirms registration details received automatically
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Physical
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
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Physical
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Customer
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Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
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Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
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open
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Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
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Customer
Actions
Front of stage
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Back of stage
interactions
Support
process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
![Page 22: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/22.jpg)
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Customer
Actions
Front of stage
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Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
![Page 23: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/23.jpg)
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Front of stage
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Back of stage
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Support
process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
![Page 24: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/24.jpg)
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process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
![Page 25: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/25.jpg)
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process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
![Page 26: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/26.jpg)
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Support
process
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Pre
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Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
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Customer
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Back of stage
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Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
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Customer
Actions
Front of stage
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Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
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Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
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---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
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registration
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registration
methods to be
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---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
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process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
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process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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methods to be
used ----
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---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
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Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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methods to be
used ----
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----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
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Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
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Set up & test
registration
methods to be
used ----
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
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Front of stage
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Back of stage
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Support
process
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---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
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-
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-
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Set up & test
registration
methods to be
used ----
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---
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---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
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Customer
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Front of stage
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Back of stage
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Support
process
----
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
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Set up & test
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methods to be
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
![Page 36: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/36.jpg)
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Physical
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Front of stage
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Back of stage
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Support
process
----
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---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
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-
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Set up & test
registration
methods to be
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---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
![Page 37: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/37.jpg)
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Front of stage
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Back of stage
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Support
process
----
---
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
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Set up & test
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methods to be
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
![Page 38: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/38.jpg)
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Front of stage
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Back of stage
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Support
process
----
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
![Page 39: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/39.jpg)
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Physical
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Front of stage
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Back of stage
interactions
Support
process
----
---
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---
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
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Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
![Page 41: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/41.jpg)
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Physical
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Customer
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Front of stage
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Support
process
----
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Application Confirmation Planning Dry run Performance Extend
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Application
is rolled
out
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Application is rolled
out
✘Facebook, google docs, college Websites✘Application : Enter all relevant details & preferences
![Page 43: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/43.jpg)
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Support
process
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Application Confirmation Planning Dry run Performance Extend
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Application
is rolled
out
Music bands
register
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Music bands
register
✘If college bands are both interested and available they fill the application
![Page 45: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/45.jpg)
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Support
process
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Application Confirmation Planning Dry run Performance Extend
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Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
----
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Organisers confirm the
band for participation
✘Organisers go through the Band’s application✘After Screening, confirmation mail is rolled out
![Page 47: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/47.jpg)
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Physical
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Customer
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Front of stage
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Support
process
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Application Confirmation Planning Dry run Performance Extend
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-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
----
---
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Confirmed
Application review
✘List of applicants are checked ✘Final list of participants is made
![Page 49: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/49.jpg)
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Physical
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interactions
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interactions
Support
process
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Application Confirmation Planning Dry run Performance Extend
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-
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----
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-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
----
---
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Organisers check list
✘Review application for accuracy and feasibility before the official list is out
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Physical
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Customer
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interactions
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interactions
Support
process
----
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Application Confirmation Planning Dry run Performance Extend
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-
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----
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----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
----
---
----
---
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Put up event posters
•Handle event queries & doubts •Call to action placed
✘Digitally poster [email protected]
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Giveaways
✘Alert event fans & potential crowd✘Communicate what we are offering to the crowd
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Assigning roles for the event
✘Roles should e appointed to volunteers ✘Briefing should be done
✘Communicate with the participants about the dry [email protected]
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Dry run stage
✘Setup stage for the event✘Arrange sound system & lighting system✘Technical backup team has to be ready
![Page 63: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/63.jpg)
Setting up sponsors
✘Set up stalls & facilitate them✘Appoint coordinators to take care of the sponsors needs
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Communicate event value
✘Communicate why the event is going to be AWESOME!✘Communicate the values of the event to all intersted parties
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Equipments and setup
✘Coordinate equipment & lighting✘Keep the back end team ready
✘Microphone and instrument setup for [email protected]
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Facilitate dry run
✘Evaluate and cross check the flow of activities✘Time management
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Interact with Audience
✘Interaction with the audience in the venue✘Help sponsors to meet their demands
✘Collect emails and other point of contacts for feedback [email protected]
![Page 72: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/72.jpg)
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RUN THE SHOW
✘Run the show as per the time scheduled
✘Coordinate with volunteers at all levels
✘Keep the backend technical team ready
✘Be prepared for uncertainties
![Page 74: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/74.jpg)
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Handling event requirements
✘Take care of the needs of the participants and manage crowd✘Control the crowd, be prepared for emergency situations✘Cover the whole event – photography & video testimonials
![Page 76: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/76.jpg)
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giveaways
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Event coordinating
✘Facilitate all the event coordinators✘Supervise the event environment
✘Meet the immediate genuine [email protected]
![Page 78: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/78.jpg)
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event
posters
Plan
giveaways
Confirm
Dry run
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Assigning
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Dry run
stage
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sponsors
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event value
Equipments
and setup
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Rate & review
✘Rate & review all participating parties✘Engage the crowd till the end✘Show the highlights of the event
![Page 80: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/80.jpg)
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set the list
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event
posters
Plan
giveaways
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Dry run
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Assigning
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Dry run
stage
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sponsors
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Equipments
and setup
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Prize Distribution
✘Distribute the prizes and goodies to the event winners✘Distribute participating
✘Thanking the dignitaries and event sponsors [email protected]
![Page 82: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/82.jpg)
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set the list
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event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
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the event
Dry run
stage
Setting up
sponsors
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event value
Equipments
and setup
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Post event review
✘Post event meeting for discussing the success and failure points ✘CELEBRATION!!!
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----
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Application Confirmation Planning Dry run Performance Extend
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---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review
Event
Publishing
![Page 85: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/85.jpg)
Event Publishing
✘Publish the event highlights in social media platforms like Facebookpages, Twitter, Instagram, press mentions e.t.c.
![Page 86: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/86.jpg)
thanks!
Any questions?
![Page 87: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/87.jpg)
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--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review
Event
Publishing
![Page 88: Animated service blueprint](https://reader038.vdocuments.us/reader038/viewer/2022100807/58a412f31a28ab7d758b6469/html5/thumbnails/88.jpg)
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
Event
Publishing
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review