animated service blueprint
TRANSCRIPT
“A busines absolutely devoted to a service will
have only one worry about profits.
THEY WILL BE EMBARASSINGLY HIGH!
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
01
02
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
Think of it this way: you can look at a
building, and you can read a
description, but to build the building you
need more than an image or description.
01
02
03
What is service blueprint?
The Service Blueprint contains the customer
journey as well as all of the interactions that
make that journey possible.
Service blueprints can be used to better
deliver a successful customer experience.
Think of it this way: you can look at a
building, and you can read a
description, but to build the building you
need more than an image or description.
You need the instructions - the blueprint. 01
02
0304
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REGISTERATION
PROCESS!!!
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Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
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Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
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Paper
versions of
registration
Set up & test
registration
methods to be
used ----
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Paper versions of
registration
✘For inclusion in hard copy invitations✘For downloading from websites
Set up & test registration methods to
be used
✘Pre : Through website using online format✘Pre: Link to download from website✘Post: Acceptance by email & fax✘Confirmation : online, mail & fax✘Onsite: manual registrations using paper forms✘Onsite: using computers printers
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Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
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----
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----
-
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----
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-
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----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
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Online
registration
setup in
website
Online registration setup in website
✘Provide user-friendly format✘Provide step by step instructions✘Designate which fields are required✘Give option to print form✘Use secure server for credit card processing✘Confirms registration details received automatically
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Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
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----
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----
-
----
----
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----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
-----------------------------------------------------------------------------------
----- ----------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Pre
registration
Registration
open
Registration Entry review ConfirmationPost
Registration
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Paper
versions of
registration
Set up & test
registration
methods to be
used ----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Online
registration
setup in
website
Invites through
mail and digital
platform
Discussion
with band
mates
Handling
Doubts and
queries
Follow up
Setup
registration
backup system
Bands
register for
the event
Submission
successful
message
Evaluating
the entries
Manage the
registering
system
Bands ask
for
response
Revert back
after
evaluation
Confirmation
mail is setup
Manage the
mailing
system
Confirmation
Sent
Bands spread
word of mouth
Guidelines and
instructions
Handling
event
requirement
Event
coordinating
Contact for
post queries
Queries
+Update if
any changes
Final list is
prepared
Registration
closed!
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Application is rolled
out
✘Facebook, google docs, college Websites✘Application : Enter all relevant details & preferences
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Music bands
register
✘If college bands are both interested and available they fill the application
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Organisers confirm the
band for participation
✘Organisers go through the Band’s application✘After Screening, confirmation mail is rolled out
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Confirmed
Application review
✘List of applicants are checked ✘Final list of participants is made
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Organisers check list
✘Review application for accuracy and feasibility before the official list is out
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Put up event posters
•Handle event queries & doubts •Call to action placed
✘Digitally poster [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
Giveaways
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Giveaways
✘Alert event fans & potential crowd✘Communicate what we are offering to the crowd
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Assigning roles for the event
✘Roles should e appointed to volunteers ✘Briefing should be done
✘Communicate with the participants about the dry [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Dry run stage
✘Setup stage for the event✘Arrange sound system & lighting system✘Technical backup team has to be ready
Setting up sponsors
✘Set up stalls & facilitate them✘Appoint coordinators to take care of the sponsors needs
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Communicate event value
✘Communicate why the event is going to be AWESOME!✘Communicate the values of the event to all intersted parties
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Equipments and setup
✘Coordinate equipment & lighting✘Keep the back end team ready
✘Microphone and instrument setup for [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
ser the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Facilitate dry run
✘Evaluate and cross check the flow of activities✘Time management
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
ser the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Interact with Audience
✘Interaction with the audience in the venue✘Help sponsors to meet their demands
✘Collect emails and other point of contacts for feedback [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
ser the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
RUN THE SHOW
✘Run the show as per the time scheduled
✘Coordinate with volunteers at all levels
✘Keep the backend technical team ready
✘Be prepared for uncertainties
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
ser the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Handling event requirements
✘Take care of the needs of the participants and manage crowd✘Control the crowd, be prepared for emergency situations✘Cover the whole event – photography & video testimonials
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
ser the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Event coordinating
✘Facilitate all the event coordinators✘Supervise the event environment
✘Meet the immediate genuine [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Rate & review
✘Rate & review all participating parties✘Engage the crowd till the end✘Show the highlights of the event
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Prize Distribution
✘Distribute the prizes and goodies to the event winners✘Distribute participating
✘Thanking the dignitaries and event sponsors [email protected]
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review
Post event review
✘Post event meeting for discussing the success and failure points ✘CELEBRATION!!!
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review
Event
Publishing
Event Publishing
✘Publish the event highlights in social media platforms like Facebookpages, Twitter, Instagram, press mentions e.t.c.
thanks!
Any questions?
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review
Event
Publishing
-----------------------------------------------------------------------------------
--------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
----------------------------------------------------------------------------------
Physical
Evidences
Customer
Actions
Front of stage
interactions
Back of stage
interactions
Support
process
----
---
----
---
----
---
----
---
----
---
Application Confirmation Planning Dry run Performance Extend
----
---
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
----
----
----
----
-
Application
is rolled
out
Music bands
register
Organisers
confirm the
band for
participation
Confirmed
Application
review
Organisers
check list
Organisers
set the list
Put up
event
posters
Plan
giveaways
Confirm
Dry run
date
Assigning
roles for
the event
Dry run
stage
Setting up
sponsors
Communicate
event value
Equipments
and setup
Facilitate
dry run
Interact with
Audience
RUN THE
SHOW
Handling
event
requirement
Event
coordinating
Rate &
review
Prize
Distribution
Event
Publishing
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
----
---
Post event
review