Download - AndrewNGriffiths_ResumeProposal_20150329
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Page 1 of 10
Last updated: 2015/03/29 15:04:00
12 Lipscombe Drive, Kingston 9, Jamaica W.I.
PHONE +1-876-298-6499 • eMAIL [email protected] • LinkedIn http://www.linkedin.com/in/andrewngriffiths
HIGHLIGHTS OF QUALIFICATIONS
Over five (5) years’ experience in Project Management Over eight (8) years’ experience in the Telecommunications industry Over ten (10) years’ experience with Cisco networking solutions Ability to construct coherent arguments and articulate ideas clearly to a range of audiences, formally and informally Ability to delegate personnel resources in an efficient manner to ensure task completion, customer satisfaction, and positive morale Ability to design and implement complex solutions: SANs, Unified Communication/VoIP, Unified Wireless, Virtualization, etc. Ability to project manage various network and software implementations: Digicel Datacenter, GoldenEye, Ministry of Finance, Xerox, etc. Hardworking, dedicated, enthusiastic, a fast learner, and team oriented—quickly adapt to a dynamic working environment
TECHNICAL SKILLS
CELLULAR NETWORK
Alvarion solutions (CDMA & GSM) Components: BSC, BTS, CGSN, GGSN,
HLR, MSC, PCU, and VLR Connectivity: IP, RF, and T1 Addressing: IP, DLCI, Point Code Protocols: ISUP, IP, MGCP, SS7 RF distribution (LGC) Standards: CDMA, GSM, and GPRS SoftSwitch
PROGRAMMING
Assembly C/C++ JAVA
OPERATING SYSTEMS
UNIX/Red Hat Linux/Solaris Windows Server 2000, 2003, 2008, 2012 Windows 2000, XP, Vista, 7, 8 VMware ESX/ESXi 4.1, 5.0, 5.1, 5.5 OS Installation & Configuration
APPLICATIONS
Adobe Photoshop APC Cisco Configuration Assistant Cisco Configuration Professional Ethereal/WireShark HyperTerminal/Tera Term/Putty MatLab Microsoft Office Suite Microsoft Project Microsoft Visio MULTISIM NetBeans/JCreator OpNet Visual Studio .NET vCenter Server vSphere Client WRX Reflections
CERTIFICATIONS
Avaya Professional Design Specialist
Avaya Professional Sales Specialist
Cisco Advanced Wireless Field Specialist
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Associate Voice (CCNA Voice)
Cisco Certified Network Professional
Voice (CCNP Voice)
Cisco Express Foundation Field Specialist
Commscope UNIPRISE/SYSTIMAX
DELL Storage: Compellent, EqualLogic, & PowerVault
DELL Server: PowerEdge
Palo Alto Networks: Certified Network Security Engineer (CNSE)
Palo Alto Networks: Accredited Configuration Engineer (ACE)
VMware Certified Professional (VCP5)
VMware Technical Sales Professional (VTSP4 & 5)
NETWORKING & ELECTRONICS
Active Directory
Cisco IOS
Cisco switches, routers, and APs DNS & DHCP IP Subnetting IP/VoIP: LAN/VLAN/WAN Memotec routers Multimeter, Oscilloscope, Signal
Generator, Spectrum Analyzer Routed protocols: FTP, HTTP, IMAP4,
POP3, SIP, SMTP, SNMP, SSH, TCP/IP,
Telnet, and UDP Routing protocols: RIP, RIPv2, OSPF,
IGRP, EIGRP, PPP, and HDLC Wireless Design & Implementation Cabling: Cat-5e, 6, 6A, Fiber (MM &
SM), and TIA/EIA Standards Soldering
EDUCATION
Graduation: 02/2006 DeVry University Miramar, FL
Bachelor of Science: Computer Engineering Technology My studies included: electronics, programming, networking, SQL database, advanced math, along with general education courses Acquired the Dean’s List status for every semester (9) during my attendance Graduated with honours: Summa Cum Laude: G.P.A.: 3.93
Graduation: 07/2001 Meadowbrook High Kingston, Jamaica
C.S.E.C. General Proficiency Examination
o English A
o Mathematics
o Technical Drawing
o Industrial Arts (Woods)
o Physics
o Biology
Received the highest CSEC ranking in the Caribbean for Industrial Arts (Woods)
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Page 2 of 10
Last updated: 2015/03/29 15:04:00
EMPLOYMENT HISTORY
04/2014 – Current
Projects Manager Productive Business Solutions Limited Kingston, Jamaica
Productive Business Solutions (PBS) is a multinational IT company with numerous regional partners: Cisco, Oracle, Xerox, among others. PBS has a
presence in over sixteen countries: Miami, Cayman Islands, Jamaica, Dominican Republic, Anguilla, Antigua, Dominica, St. Lucia, Barbados, Grenada,
Trinidad, Aruba, Curacao, Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.
Provided Regional Pre-Sales Support for the Sales Team: Customer Visits, Technical Design, Bill Of Material, Deal Registration, Deal Closure Provided Regional Post-Sales Support for numerous solutions: Network Solutions, Network Security Solutions, Virtualization Solutions, etc.
Project managed various IT hardware and software implementations
Designed and project managed a Collaboration Solution based on the Cisco Business Edition 6000 Platform (CUCM, Jabber, Expressway-C,
Expressway-E, and Prime Collaboration), Cisco 2911 ISR Router, Cisco MCU5310, and SX20 endpoints within eight (8) physically diverse
locations across five (5) countries: Jamaica, USA, Guatemala, Ireland, and New Zealand. The core applications were implemented at a
Datacenter behind a Cisco Firewall and Public IP Address. The remote endpoints registered with the core applications via the Internet without
the need for a VPN connection. The system facilitated one-to-one video calls, as well as multiparty video conference calls complete with internal
directory and presentations via a connected PC
In 2014, the Ministry of Education awarded Productive Business Solutions with a contract to supply, deliver, and support 10,500 tablets in nine
(9) schools across Jamaica. This included spare parts to cover warranty replacements for one year. I project managed the first phase of the
Tablet in School Project. This included the design of the tablets: tablet specifications, look and feel, customer branding, accessories, quality
control, vendor communications, security restrictions (Mobile Operating System Bricking), and logistics of emergency shipments to proactively
alleviate the constrained delivery timelines. Due to the need to fulfil more important activities (Sales Support), the tablet deployment and support
phases were handled by other Project Managers
09/2011 – 03/2014
Technical Services Manager Medianet Limited Kingston, Jamaica
Medianet Limited is a specialist networking company that has been involved in network implementations for Corporate and Government customers;
Medianet provides their customers with the technological expertise they require to simplify and integrate their multi-vendor networks.
Planed, organized, and directed the activities of the Technical Services Department Supervised the work of the Technical Services staff by facilitating and tracking project status; identified problems and issues; allocated
appropriate resources; and ensured that technical support services were completed on schedule and at the highest level of quality Prioritized and assigned customer requests to the appropriate service personnel and completion of those requests assigned to the Technical
Services staff within the established guidelines (i.e. target resolution times per the designated priority) Administered the Technical Services Department’s budget and assisted in the preparation of the department’s operating and project budgets;
forecasted additional funds required for staffing, equipment, materials, and supplies; monitored and approved expenditures; and implemented
mid-year adjustments Planed and managed assigned projects to ensure they were completed on time, within budget, and within scope Selected, trained, motivated, and evaluated personnel; established and monitored employee performance objectives; prepared and presented
employee performance reviews; provided or coordinated staff training and education; worked with employees to correct deficiencies and fully
developed strengths; and coached, mentored, and implemented discipline as necessary Designed, project managed and implemented the VMware Virtualized Environment to facilitate MayBerry Investment’s critical applications,
along with the P2V migration of over 70 Physical Servers: vSphere 5.1 Enterprise, vCenter Server 5.1 with SSO, 2 x Dell PowerEdge R720
Servers, 1 x Dell EqualLogic PS6100XV with 24 x 300GB 15k SAS drives in a RAID 50 configuration, and 2 x Dell PowerConnect 6224
stacked switches Project Managed the installation of over 750 Cat-5e network points at Xerox, Naggoes Head; this included the installation of 25-pair Cat-5e
cables; Metal Trunking, supported by custom-made metal brackets, anchored to the ceiling; Consolidation Points; and over 1km of Multi-Mode
Fiber Project Managed the installation of four (4) Uniflair Precision Coolers for the National Commercial Bank’s IT Room Managed the team that implemented the network and electrical infrastructure required to facilitate the relocation of the National Commercial
Bank’s primary Datacenter to the Digicel Datacenter; this included all respective Panduit network cabling, fiber cabling, the relevant electrical
cabling, as well as patching and documentation Managed a team of engineers, who were involved in Pre-Sales and Post-Sales activities Created and enforced various department policies which covered: Project Management, Site Visits, Quality of Work, Backups, etc. Oversaw the planning, implementation, and operation of GoldMine CRM solution within the organization, which allowed the company to
streamline their sales, project, and case/ticket management Managed the implementation and support of QuoteWerks, which was used to streamline the company’s quotation process Grew the Services division by 200%, which included Service Contracts and On-Call Services: Digicel, Guardian Life, NCB, Nestle, etc. Improved the quality of Service Contracts to ensure that all Service Level Agreements were met in a professional and timely manner Facilitated Medianet’s Server/Network upgrade, which included VMware, APC UPS, Dell Blade Servers, Dell Rack-mounted Servers, Dell
EqualLogic SAN, Switches, etc. Managed the company’s certification level with the necessary Vendors: APC, Cisco, Dell, VMware, etc. Managed the Dell Authorized Service Provider Program (DASP); an agreement with Dell which allowed Medianet to service Dell hardware,
which were still under warranty—islandwide
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Page 3 of 10
Last updated: 2015/03/29 15:04:00
The first Palo Alto Certified Network Security Engineer (CNSE) in the LATAM & Caribbean Region
06/2009 – 08/2011
Senior Systems Engineer Medianet Limited Kingston, Jamaica
Provided professional services, which consisted of designing, supplying, and maintaining an extensive range of solutions: Enterprise
networking, network security, wireless solutions, and Datacenter infrastructure Project managed solution implementations and upgrades: GoldenEye, Heart Trust/NTA, Ministry of Education, Ministry of Finance, etc. Offered my knowledge and expertise for Pre-Sales and Post-Sales, to inform customers of the technical aspects of our proposed solutions Designed and Project managed solution implementation of GoldenEye’s Network Upgrade; this included the installation of over 3km of 36-
core Single-mode Fiber and over 3km of 6-core Single-mode Fiber, Fusion Splices, and over 300 cat-6 network points. This project was
delivered on scheduled, with full customer satisfaction, and within budget Configured Windows 2003 & 2008 Server environments, which included LAN/WAN, DHCP, DNS, and Cisco equipment (Routers, Switches,
& Access Points) Designed and implemented Datacentres, which included APC In-row Cooling Units, APC InfrastruXure monitoring solution, raised floor
environments, cabling infrastructure (cat-5e, cat-6, cat-6A, & fibre), and UPS Designed, installed, and configured Datacenter environments with Dell Servers and EqualLogic SANs to achieve customers’ strategic needs Developed company’s accreditation for Cisco Premier Partner, Dell Certified Enterprise Architecture Partner, and VMware Enterprise Partner Installed and configured VoIP solutions Prepared RFP/Bid responses for submission to Telecommunications, Networking, and Government Agencies Prepared proposals for submission to clients for a proposed implementation of a solution Ensured that all clients were satisfied with the implemented solution
12/2006 – 04/2008 Network Engineer (CDMA & GSM) Wireless Maritime Services (WMS) Miramar, FL, USA
Wireless Maritime Services is a joint venture between Maritime Telecommunications Network (MTN) and AT&T. WMS offered cellular services
(CDMA & GSM) to cruise lines: Royal Caribbean, Carnival, Norwegian, and others via a satellite backbone. WMS allowed phone subscribers to roam
on their network, therefore enabling customers to make and receive calls on its network—while at sea.
Offered tier 2 support for network (CDMA), which included over 65 nodes (cruise ships: CCL, NCL, RCI, among others) Checked all essential segments of the network on a timely basis so operations could run smoothly Designed and implemented an auxiliary network (CDMA & GSM), to test new upgrades prior to live network release Implemented vital upgrades on network (software & hardware) within maintenance window Managed inventory of test handsets and SIM cards Managed security system (swipe card) that monitored access to the building Tested integration of new roaming partners (Verizon, Alltel, etc.) within network Tracked, trended, and analyzed call statistics (SNMP) to identify possible improvements
02/2006 – 11/2006 Network Technician (CDMA & GSM) Wireless Maritime Services (WMS) Miramar, FL, USA
Built, configured, and tested the network racks that facilitated calls at sea Cabled rack to connect network elements and simultaneously enhanced rack aesthetics (Cat-5, T1, serial, RF, power, and tie wraps) Configured Alvarion base stations via OMC (GSM) and Web browser (CDMA) Configured Cisco: switches and routers (ITP & MGW); and Memotec Configured Ethernet Power Controller Configured Linux Servers Created guidelines outlining the proper procedures to configure, maintain, and traverse network elements Installed and tested external alarming mechanism on each rack: temperature, door, ups, and main hub Tested each network rack to ensure expected results: calling scenarios, UPS battery life, remote access, RF, etc.
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 4 of 10 Last updated: 2015/03/29 15:04:00
DESIGN SAMPLES
Main Cross Connect
4-core Fibre (SM)
Main Cross Connect
Includes PBX &
Switches
Cat-6
36-core Fibre (SM)
Fusion Splicer
Man hole
Tuesday, January 13, 2015
Page 1
@nG: Fiber Pathway
135-degree
Directional WAP
2 x 36-core (SM)
Weatherproof Enc
IP Camera
2 x 4-core (SM)
LEGEND
Switch
1 x 4-core (SM)
1 x 4-core (SM)
2 x 36-core (SM)
1 x 36-core (SM)
Omni-Directional
WAP
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 5 of 10 Last updated: 2015/03/29 15:04:00
ISP #1
Main Telecom Room
Video Server
(Optional)
PBX
Fib
re E
nc
los
ure
LEGEND
Man hole
Fibre Strand (1)
Cat-6
Main Fibre
Fusion Splicer
One Fiber Cable
IP Camera
Voice
Data
Tuesday, January 13, 2015
Page 1
@nG: Fiber Optic Network Topology
Fibre to 1 Villa
Main Fibre
(36 strands, 9 Villas)
Upjacketed
Central Strength
Member
Specified Fibre
(Colour Coded)
Colour
Coded
Jacket
Bundles of 4
Fibres each
Fibre Patch Panel
Underground
ISP#2
Switch
PowerConnect 6224F
PowerConnect 8024
- 24 x 10Gbps Ports
Firewall
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 6 of 10 Last updated: 2015/03/29 15:04:00
Voice
Computer
Cisco Aironet WAP
Tuesday, January 13, 2015
Page 1
@nG: Network Layout
PowerConnect 6224F
PowerConnect 6224F
PowerConnect 6224P
PowerConnect 6224P
PowerConnect 6224
PowerConnect 6224
VRRP
Sta
ck
ing
ISP #1 ISP #2
PowerConnect 8024
- 24 x 10Gbps Ports
Samsung IP Camera
Firewall
LEGEND
Cat-6 (PoE)
Cat-6 (1/10Gbps)
Cisco 2500 Wireless Controller
Cat-6 (Devices)
WCS Server:
Cisco Wireless Control System
NET-I ware Server:
Video Surveillance
Nic Teaming
Nic Teaming
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 7 of 10 Last updated: 2015/03/29 15:04:00
Tuesday, January 13, 2015
Page 1
@nG: Network Layout
AC
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PW
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ROL
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X2
X2
ID
Inv al idAddress
2GbHub
Mode
WAN
VMware LUN1 VMware LUN2
Stacked Switches
Protected Site Recovery Site
Trunk Cable Trunk Cable
Storage Server
ESXi 5.1 HostESXi 5.1 Host
Core Switch
ESXi 5.1 Host
Dell PowerEdge R620
Dell PowerConnect 6224
Tru
nk
Ca
ble
LEGEND
LUNs
vLAN
Cat-6 Cable
Dell EqualLogic PS4100E8 x 2TB 7.2k SAS Drives
AC
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AN
AG
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ENT
X2
X2
ID
Inv al idAddress
2GbHub
Mode
Dell EqualLogic PS4100X24 x 600GB 10k SAS Drives
VMware LUN1 VMware LUN2
Storage Server Storage Server
Internet Internet
SAN: Asynchronous Replication(Every 5 mins)
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Palo Alto PA-5020
Pal
o A
lto
PA
-502
0
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 8 of 10 Last updated: 2015/03/29 15:04:00
AC
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PW
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ROL
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UL
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THE
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ET
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AN
AG
EM
ENT
X2
X2
ID
Inv al idAddress
2GbHub
Mode
LEGEND
LUNs
vLAN
Cat-6 Cable
Tuesday, January 13, 2015
Page 1
@nG: Recovery Layout
AC
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PW
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ET
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AN
AG
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ENT
X2
X2
ID
Inv al idAddress
2GbHub
Mode
WAN
VMware LUN1 VMware LUN2
Stacked Switches
Protected Site Recovery Site
Trunk Cable Trunk Cable
Storage Server
ESXi 5.0 HostESXi 5.0 Host
Core Switch
VMware
vCenter Server
Site Recovery
Manager
VM VM VM VM VM VM
Vmware vSphere
Failover
Core Switch
ESXi 5.0 Host
Dell PowerEdge R620
Dell PowerConnect 6224
Tru
nk
Cab
le
Dell EqualLogic PS4100X24 x 600GB 10k SAS Drives
Dell EqualLogic PS4100E6 x 3TB 7.2k SAS Drives
VMware LUN1 VMware LUN2
Storage ServerStorage Server
VMware
vCenter Server
Site Recovery
Manager
VM VM VM VM VM VM
Vmware vSphere
Internet Internet
SAN: Asynchronous Replication(Every 5 mins)
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Palo Alto PA-5020
Pal
o A
lto
PA
-502
0
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 9 of 10 Last updated: 2015/03/29 15:04:00
Tuesday, January 13, 2015
Page 1
@nG: Remote Site Connection
WAN
Protected Site Recovery Site
LEGEND
LUNs
vLAN
Cat-6 Cable
Internet Internet
Remote Site
Virtual Infrastructure Replication
Failover
Site-to-Site VPN(Active)
Site-to-Site VPN(Active)
(Multiple Sites)
IPSec VPN(Primary)
IPSec VPN(Backup)
Remote User connected to Primary
Site
Remote User connected to Recovery
Site during Failover
Palo Alto PA-500
Palo Alto PA-5020 Palo Alto PA-5020
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)
Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) Page 10 of 10 Last updated: 2015/03/29 15:04:00
Tuesday, January 13, 2015
Page 1
@nG: Call Center (Seventh Floor)
LEGEND
Network Point
E07-F31
E06-F30
E05-F29
E04-F28
E03-F27
E02
-F2
6
E01-F25
D48-F24
D47-F23
D46-F22
D45-F21D44-F20
D43-F19
D42-F18
D41-F17
D40-F16D38-F14
D37-F13
D36-F12
D35-F11
D34-F10
D3
9-F1
5
E F
X Consolidation Point
H G
D33-F09
D32-F08
D31-F07
D30-F06
D29-F05D27-F03
D26-F02
D25-F01
D24-E24
D23-E23
D2
8-F0
4
D22-E22
D21-E21
D19-E19
D16-E16
D15-E15
D14-E14
D13-E13
D12-E12
D1
7-E1
7
D18-E18
D20-E20
E13-G01
E14-G02
E15-G03
E16-G04
E17-G05
E18
-G0
6
E19-G07
E20-G08
E21-G09
E22-G10
E23-G11 E24-G12
E25-G13
E26-G14
E27-G15
E28-G16 E30-G18
E31-G19
E32-G20
E33-G21
E34-G22
E29
-G1
7
E35-G23
E36-G24
E37-G25
E38-G26
E39-G27 E41-G29
E42-G30
E43-H01
E44-H02
E45-H03
E4
0-G
28
E46-H04
E47-H05
E48-H06
F01-H07
F02-H08 F04-H10
F05-H11
F06-H12
F07-H13
F08-H14
F03
-H0
9
F09-H15
F10-H16
F11-H17
F12-H18
F13-H19 F15-H21
F16-H22
F17-H23
F18-H24
F19-H25
F14
-H2
0
F20-H26
F21-H27
F22-H28
F23-H29
F24-H30 F26-H32
F27-H33
F28-H34
F29-H35
F30-H36
F25
-H3
1
D11-E11
D10-E10
D08-E08
D05-E05
D04-E04
D03-E03
D02-E02
D01-E01
D0
6-E0
6
D07-E07
D09-E09
E08
-F3
2
E0
9-F3
3E
10
-F3
4
E11
-F3
5
A01-A01
A02-A02
A03-A03
A04-A04
A05-A05
A0
6-A
06
A07-A07
A08-A08
A09-A09
A10-A10
A11-A11A12-A12
A13-A13
A14-A14
A15-A15
A16-A16A18-A18
A19-A19
A20-A20
A21-A21
A22-A22
A1
7-A
17
A B
D C
A23-A23
A24-A24
A25-B01
A26-B02
A27-B03A29-B05
A30-B06
A31-B07
A32-B08
A33-B09
A2
8-B
04
A34-B10
A35-B11
A37-B13
A40-B16
A41-B17
A42-B18
A43-B19
A44-B20
A3
9-B
15
A38-B14
A36-B12
C30-D36
C29-D35
C28-D34
C27-D33
C26-D32
C2
5-D
31
C24-D30
C23-D29
C22-D28
C21-D27
C20-D26 C19-D25
C18-D24
C17-D23
C16-D22
C15-D21 C13-D19
C12-D18
C11-D17
C10-D16
C09-D15
C1
4-D
20
C08-D14
C07-D13
C06-D12
C05-D11
C04-D10 C02-D08
C01-D07
B48-D06
B47-D05
B46-D04
C0
3-D
09
B45-D03
B44-D02
B43-D01
B42-C30
B41-C29 B39-C27
B38-C26
B37-C25
B36-C24
B35-C23
B4
0-C
28
B34-C22
B33-C21
B32-C20
B31-C19
B30-C18 B28-C16
B27-C15
B26-C14
B25-C13
B24-C12
B2
9-C
17
B23-C11
B22-C10
B21-C09
B20-C08
B19-C07 B17-C05
B16-C04
B15-C03
B14-C02
B13-C01
B1
8-C
06
A45-B21
A46-B22
A48-B24
B03-B27
B04-B28
B05-B29
B06-B30
B07-B31
B0
2-B
26
B01-B25
A47-B23
B0
9-B
33
B1
0-B
34
B1
1-B
35
B08-B32
C35-A29
C3
2-A
26
C3
3-A
27
C34-A28
C31-A25
C36-A30
Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)