andrewngriffiths_resumeproposal_20150329

Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)

of 10

Last updated: 2015/03/29 15:04:00

12 Lipscombe Drive, Kingston 9, Jamaica W.I.

PHONE +1-876-298-6499 • eMAIL [email protected] • LinkedIn http://www.linkedin.com/in/andrewngriffiths

HIGHLIGHTS OF QUALIFICATIONS

Over five (5) years’ experience in Project Management Over eight (8) years’ experience in the Telecommunications industry Over ten (10) years’ experience with Cisco networking solutions Ability to construct coherent arguments and articulate ideas clearly to a range of audiences, formally and informally Ability to delegate personnel resources in an efficient manner to ensure task completion, customer satisfaction, and positive morale Ability to design and implement complex solutions: SANs, Unified Communication/VoIP, Unified Wireless, Virtualization, etc. Ability to project manage various network and software implementations: Digicel Datacenter, GoldenEye, Ministry of Finance, Xerox, etc. Hardworking, dedicated, enthusiastic, a fast learner, and team oriented—quickly adapt to a dynamic working environment

TECHNICAL SKILLS

CELLULAR NETWORK

Alvarion solutions (CDMA & GSM) Components: BSC, BTS, CGSN, GGSN,

HLR, MSC, PCU, and VLR Connectivity: IP, RF, and T1 Addressing: IP, DLCI, Point Code Protocols: ISUP, IP, MGCP, SS7 RF distribution (LGC) Standards: CDMA, GSM, and GPRS SoftSwitch

PROGRAMMING

Assembly C/C++ JAVA

OPERATING SYSTEMS

UNIX/Red Hat Linux/Solaris Windows Server 2000, 2003, 2008, 2012 Windows 2000, XP, Vista, 7, 8 VMware ESX/ESXi 4.1, 5.0, 5.1, 5.5 OS Installation & Configuration

APPLICATIONS

Adobe Photoshop APC Cisco Configuration Assistant Cisco Configuration Professional Ethereal/WireShark HyperTerminal/Tera Term/Putty MatLab Microsoft Office Suite Microsoft Project Microsoft Visio MULTISIM NetBeans/JCreator OpNet Visual Studio .NET vCenter Server vSphere Client WRX Reflections

CERTIFICATIONS

Avaya Professional Design Specialist

Avaya Professional Sales Specialist

Cisco Advanced Wireless Field Specialist

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Associate Voice (CCNA Voice)

Cisco Certified Network Professional

Voice (CCNP Voice)

Cisco Express Foundation Field Specialist

Commscope UNIPRISE/SYSTIMAX

DELL Storage: Compellent, EqualLogic, & PowerVault

DELL Server: PowerEdge

Palo Alto Networks: Certified Network Security Engineer (CNSE)

Palo Alto Networks: Accredited Configuration Engineer (ACE)

VMware Certified Professional (VCP5)

VMware Technical Sales Professional (VTSP4 & 5)

NETWORKING & ELECTRONICS

Active Directory

Cisco IOS

Cisco switches, routers, and APs DNS & DHCP IP Subnetting IP/VoIP: LAN/VLAN/WAN Memotec routers Multimeter, Oscilloscope, Signal

Generator, Spectrum Analyzer Routed protocols: FTP, HTTP, IMAP4,

POP3, SIP, SMTP, SNMP, SSH, TCP/IP,

Telnet, and UDP Routing protocols: RIP, RIPv2, OSPF,

IGRP, EIGRP, PPP, and HDLC Wireless Design & Implementation Cabling: Cat-5e, 6, 6A, Fiber (MM &

SM), and TIA/EIA Standards Soldering

EDUCATION

Graduation: 02/2006 DeVry University Miramar, FL

Bachelor of Science: Computer Engineering Technology My studies included: electronics, programming, networking, SQL database, advanced math, along with general education courses Acquired the Dean’s List status for every semester (9) during my attendance Graduated with honours: Summa Cum Laude: G.P.A.: 3.93

Graduation: 07/2001 Meadowbrook High Kingston, Jamaica

C.S.E.C. General Proficiency Examination

o English A

o Mathematics

o Technical Drawing

o Industrial Arts (Woods)

o Physics

o Biology

Received the highest CSEC ranking in the Caribbean for Industrial Arts (Woods)

http://www.linkedin.com/in/andrewngriffiths

mailto:[email protected]




of 10

Last updated: 2015/03/29 15:04:00

EMPLOYMENT HISTORY

04/2014 – Current

Projects Manager Productive Business Solutions Limited Kingston, Jamaica

Productive Business Solutions (PBS) is a multinational IT company with numerous regional partners: Cisco, Oracle, Xerox, among others. PBS has a

presence in over sixteen countries: Miami, Cayman Islands, Jamaica, Dominican Republic, Anguilla, Antigua, Dominica, St. Lucia, Barbados, Grenada,

Trinidad, Aruba, Curacao, Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.

Provided Regional Pre-Sales Support for the Sales Team: Customer Visits, Technical Design, Bill Of Material, Deal Registration, Deal Closure Provided Regional Post-Sales Support for numerous solutions: Network Solutions, Network Security Solutions, Virtualization Solutions, etc.

Project managed various IT hardware and software implementations

Designed and project managed a Collaboration Solution based on the Cisco Business Edition 6000 Platform (CUCM, Jabber, Expressway-C,

Expressway-E, and Prime Collaboration), Cisco 2911 ISR Router, Cisco MCU5310, and SX20 endpoints within eight (8) physically diverse

locations across five (5) countries: Jamaica, USA, Guatemala, Ireland, and New Zealand. The core applications were implemented at a

Datacenter behind a Cisco Firewall and Public IP Address. The remote endpoints registered with the core applications via the Internet without

the need for a VPN connection. The system facilitated one-to-one video calls, as well as multiparty video conference calls complete with internal

directory and presentations via a connected PC

In 2014, the Ministry of Education awarded Productive Business Solutions with a contract to supply, deliver, and support 10,500 tablets in nine

(9) schools across Jamaica. This included spare parts to cover warranty replacements for one year. I project managed the first phase of the

Tablet in School Project. This included the design of the tablets: tablet specifications, look and feel, customer branding, accessories, quality

control, vendor communications, security restrictions (Mobile Operating System Bricking), and logistics of emergency shipments to proactively

alleviate the constrained delivery timelines. Due to the need to fulfil more important activities (Sales Support), the tablet deployment and support

phases were handled by other Project Managers

09/2011 – 03/2014

Technical Services Manager Medianet Limited Kingston, Jamaica

Medianet Limited is a specialist networking company that has been involved in network implementations for Corporate and Government customers;

Medianet provides their customers with the technological expertise they require to simplify and integrate their multi-vendor networks.

Planed, organized, and directed the activities of the Technical Services Department Supervised the work of the Technical Services staff by facilitating and tracking project status; identified problems and issues; allocated

appropriate resources; and ensured that technical support services were completed on schedule and at the highest level of quality Prioritized and assigned customer requests to the appropriate service personnel and completion of those requests assigned to the Technical

Services staff within the established guidelines (i.e. target resolution times per the designated priority) Administered the Technical Services Department’s budget and assisted in the preparation of the department’s operating and project budgets;

forecasted additional funds required for staffing, equipment, materials, and supplies; monitored and approved expenditures; and implemented

mid-year adjustments Planed and managed assigned projects to ensure they were completed on time, within budget, and within scope Selected, trained, motivated, and evaluated personnel; established and monitored employee performance objectives; prepared and presented

employee performance reviews; provided or coordinated staff training and education; worked with employees to correct deficiencies and fully

developed strengths; and coached, mentored, and implemented discipline as necessary Designed, project managed and implemented the VMware Virtualized Environment to facilitate MayBerry Investment’s critical applications,

along with the P2V migration of over 70 Physical Servers: vSphere 5.1 Enterprise, vCenter Server 5.1 with SSO, 2 x Dell PowerEdge R720

Servers, 1 x Dell EqualLogic PS6100XV with 24 x 300GB 15k SAS drives in a RAID 50 configuration, and 2 x Dell PowerConnect 6224

stacked switches Project Managed the installation of over 750 Cat-5e network points at Xerox, Naggoes Head; this included the installation of 25-pair Cat-5e

cables; Metal Trunking, supported by custom-made metal brackets, anchored to the ceiling; Consolidation Points; and over 1km of Multi-Mode

Fiber Project Managed the installation of four (4) Uniflair Precision Coolers for the National Commercial Bank’s IT Room Managed the team that implemented the network and electrical infrastructure required to facilitate the relocation of the National Commercial

Bank’s primary Datacenter to the Digicel Datacenter; this included all respective Panduit network cabling, fiber cabling, the relevant electrical

cabling, as well as patching and documentation Managed a team of engineers, who were involved in Pre-Sales and Post-Sales activities Created and enforced various department policies which covered: Project Management, Site Visits, Quality of Work, Backups, etc. Oversaw the planning, implementation, and operation of GoldMine CRM solution within the organization, which allowed the company to

streamline their sales, project, and case/ticket management Managed the implementation and support of QuoteWerks, which was used to streamline the company’s quotation process Grew the Services division by 200%, which included Service Contracts and On-Call Services: Digicel, Guardian Life, NCB, Nestle, etc. Improved the quality of Service Contracts to ensure that all Service Level Agreements were met in a professional and timely manner Facilitated Medianet’s Server/Network upgrade, which included VMware, APC UPS, Dell Blade Servers, Dell Rack-mounted Servers, Dell

EqualLogic SAN, Switches, etc. Managed the company’s certification level with the necessary Vendors: APC, Cisco, Dell, VMware, etc. Managed the Dell Authorized Service Provider Program (DASP); an agreement with Dell which allowed Medianet to service Dell hardware,

which were still under warranty—islandwide



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Last updated: 2015/03/29 15:04:00

The first Palo Alto Certified Network Security Engineer (CNSE) in the LATAM & Caribbean Region

06/2009 – 08/2011

Senior Systems Engineer Medianet Limited Kingston, Jamaica

Provided professional services, which consisted of designing, supplying, and maintaining an extensive range of solutions: Enterprise

networking, network security, wireless solutions, and Datacenter infrastructure Project managed solution implementations and upgrades: GoldenEye, Heart Trust/NTA, Ministry of Education, Ministry of Finance, etc. Offered my knowledge and expertise for Pre-Sales and Post-Sales, to inform customers of the technical aspects of our proposed solutions Designed and Project managed solution implementation of GoldenEye’s Network Upgrade; this included the installation of over 3km of 36-

core Single-mode Fiber and over 3km of 6-core Single-mode Fiber, Fusion Splices, and over 300 cat-6 network points. This project was

delivered on scheduled, with full customer satisfaction, and within budget Configured Windows 2003 & 2008 Server environments, which included LAN/WAN, DHCP, DNS, and Cisco equipment (Routers, Switches,

& Access Points) Designed and implemented Datacentres, which included APC In-row Cooling Units, APC InfrastruXure monitoring solution, raised floor

environments, cabling infrastructure (cat-5e, cat-6, cat-6A, & fibre), and UPS Designed, installed, and configured Datacenter environments with Dell Servers and EqualLogic SANs to achieve customers’ strategic needs Developed company’s accreditation for Cisco Premier Partner, Dell Certified Enterprise Architecture Partner, and VMware Enterprise Partner Installed and configured VoIP solutions Prepared RFP/Bid responses for submission to Telecommunications, Networking, and Government Agencies Prepared proposals for submission to clients for a proposed implementation of a solution Ensured that all clients were satisfied with the implemented solution

12/2006 – 04/2008 Network Engineer (CDMA & GSM) Wireless Maritime Services (WMS) Miramar, FL, USA

Wireless Maritime Services is a joint venture between Maritime Telecommunications Network (MTN) and AT&T. WMS offered cellular services

(CDMA & GSM) to cruise lines: Royal Caribbean, Carnival, Norwegian, and others via a satellite backbone. WMS allowed phone subscribers to roam

on their network, therefore enabling customers to make and receive calls on its network—while at sea.

Offered tier 2 support for network (CDMA), which included over 65 nodes (cruise ships: CCL, NCL, RCI, among others) Checked all essential segments of the network on a timely basis so operations could run smoothly Designed and implemented an auxiliary network (CDMA & GSM), to test new upgrades prior to live network release Implemented vital upgrades on network (software & hardware) within maintenance window Managed inventory of test handsets and SIM cards Managed security system (swipe card) that monitored access to the building Tested integration of new roaming partners (Verizon, Alltel, etc.) within network Tracked, trended, and analyzed call statistics (SNMP) to identify possible improvements

02/2006 – 11/2006 Network Technician (CDMA & GSM) Wireless Maritime Services (WMS) Miramar, FL, USA

Built, configured, and tested the network racks that facilitated calls at sea Cabled rack to connect network elements and simultaneously enhanced rack aesthetics (Cat-5, T1, serial, RF, power, and tie wraps) Configured Alvarion base stations via OMC (GSM) and Web browser (CDMA) Configured Cisco: switches and routers (ITP & MGW); and Memotec Configured Ethernet Power Controller Configured Linux Servers Created guidelines outlining the proper procedures to configure, maintain, and traverse network elements Installed and tested external alarming mechanism on each rack: temperature, door, ups, and main hub Tested each network rack to ensure expected results: calling scenarios, UPS battery life, remote access, RF, etc.


Author: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths) of 10 Last updated: 2015/03/29 15:04:00

DESIGN SAMPLES

Main Cross Connect

4-core Fibre (SM)

Main Cross Connect

Includes PBX &

Switches

Cat-6

36-core Fibre (SM)

Fusion Splicer

Man hole

Tuesday, January 13, 2015

Page 1

@nG: Fiber Pathway

135-degree

Directional WAP

2 x 36-core (SM)

Weatherproof Enc

IP Camera

2 x 4-core (SM)

LEGEND

Switch

1 x 4-core (SM)

1 x 4-core (SM)

2 x 36-core (SM)

1 x 36-core (SM)

Omni-Directional

WAP

Designed by: Andrew N. Griffiths (http://www.linkedin.com/in/andrewngriffiths)



ISP #1

Main Telecom Room

Video Server

(Optional)

PBX

Fib

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nc

los

ure

LEGEND

Man hole

Fibre Strand (1)

Cat-6

Main Fibre

Fusion Splicer

One Fiber Cable

IP Camera

Voice

Data


Page 1

@nG: Fiber Optic Network Topology

Fibre to 1 Villa

Main Fibre

(36 strands, 9 Villas)

Upjacketed

Central Strength

Member

Specified Fibre

(Colour Coded)

Colour

Coded

Jacket

Bundles of 4

Fibres each

Fibre Patch Panel

Underground

ISP#2

Switch

PowerConnect 6224F

PowerConnect 8024

- 24 x 10Gbps Ports

Firewall




Voice

Computer

Cisco Aironet WAP


Page 1

@nG: Network Layout

PowerConnect 6224F

PowerConnect 6224F

PowerConnect 6224P

PowerConnect 6224P

PowerConnect 6224

PowerConnect 6224

VRRP

Sta

ck

ing

ISP #1 ISP #2

PowerConnect 8024

- 24 x 10Gbps Ports

Samsung IP Camera

Firewall

LEGEND

Cat-6 (PoE)

Cat-6 (1/10Gbps)

Cisco 2500 Wireless Controller

Cat-6 (Devices)

WCS Server:

Cisco Wireless Control System

NET-I ware Server:

Video Surveillance

Nic Teaming

Nic Teaming





Page 1

@nG: Network Layout

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VMware LUN1 VMware LUN2

Stacked Switches

Protected Site Recovery Site

Trunk Cable Trunk Cable

Storage Server

ESXi 5.1 HostESXi 5.1 Host

Core Switch

ESXi 5.1 Host

Dell PowerEdge R620

Dell PowerConnect 6224

Tru

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LEGEND

LUNs

vLAN

Cat-6 Cable

Dell EqualLogic PS4100E8 x 2TB 7.2k SAS Drives

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Dell EqualLogic PS4100X24 x 600GB 10k SAS Drives


Storage Server Storage Server

Internet Internet

SAN: Asynchronous Replication(Every 5 mins)


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LUNs

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Page 1

@nG: Recovery Layout

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Storage Server

ESXi 5.0 HostESXi 5.0 Host

Core Switch

VMware

vCenter Server

Site Recovery

Manager

VM VM VM VM VM VM

Vmware vSphere

Failover

Core Switch

ESXi 5.0 Host

Dell PowerEdge R620

Dell PowerConnect 6224

Tru

nk

Cab

le

Dell EqualLogic PS4100X24 x 600GB 10k SAS Drives

Dell EqualLogic PS4100E6 x 3TB 7.2k SAS Drives


Storage ServerStorage Server

VMware

vCenter Server

Site Recovery

Manager

VM VM VM VM VM VM

Vmware vSphere

Internet Internet

SAN: Asynchronous Replication(Every 5 mins)


Palo Alto PA-5020

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Page 1

@nG: Remote Site Connection

WAN


LEGEND

LUNs

vLAN

Cat-6 Cable

Internet Internet

Remote Site

Virtual Infrastructure Replication

Failover

Site-to-Site VPN(Active)

Site-to-Site VPN(Active)

(Multiple Sites)

IPSec VPN(Primary)

IPSec VPN(Backup)

Remote User connected to Primary

Site

Remote User connected to Recovery

Site during Failover

Palo Alto PA-500

Palo Alto PA-5020 Palo Alto PA-5020





Page 1

@nG: Call Center (Seventh Floor)

LEGEND

Network Point

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D21-E21

D19-E19

D16-E16

D15-E15

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D13-E13

D12-E12

D1

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D20-E20

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C21-D27

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C11-D17

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26

C3

3-A

27

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C31-A25

C36-A30



andrewngriffiths_resumeproposal_20150329

Documents

various network

years experience

unified wireless

powervault dell server

vmware esxesxi

complex solutions

project management

positive morale ability