An Introduction to Highpoint’s
Lifecycle Services
Typical Scope of Services
• Configuration of new assets• Logistics and on-line tracking • Installation of new assets• End user sign off and education• Troubleshooting• Redeployment/re-image and re-use• De-installation of old assets• Data cleaning process for old assets• Lease return/resale of old assets
….drives the project to eliminate lease return penalties
• Data cleansing for existing asset databases
Dri
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Logistics
i-Track
Customer Project Admin
Project Team
Project Details
Project Details
TrackingUpdates
Local Administrator
Location Specific Info
WIN WebServer
Browser Access
Browser Access
Browser Access
Any Third Party
Info/Updates
Customer Info xRef
Customer Project
Management
Browser Access
Browser Access
KPI
AccountManagement
Browser Access
Browser Access
KPI’s and Project Details
Systems that drive the solution
Facilitates controlled input from multiple distributed parties - forces procedures to be followed for each specific project
Browser Based and real-time – no licensing, no hardware
Single Relational Data Source
I/O flexibility
But most important: Designed to fit the project/customer
i-Track System Characteristics
An effective, highly customised solution that complements the customers business
Management reports and data mining capabilities
Process governance to ensure repeatability and consistency.
Quick and simple high level management overview …..
KPI’s on-demand
Drill down and searchable detail
Full user / transaction / timestamp audit trail
Eliminates the dependency on:Fax’s
E-mails
Spreadsheets
Phone calls
Delivers:
Process driven services / Technical knowledge database.
On demand real-time management info
Minimising admin for Customer and Project Team
Systems Summary