An Introduction to Highpoint’s

Lifecycle Services

Typical Scope of Services

• Configuration of new assets• Logistics and on-line tracking • Installation of new assets• End user sign off and education• Troubleshooting• Redeployment/re-image and re-use• De-installation of old assets• Data cleaning process for old assets• Lease return/resale of old assets

….drives the project to eliminate lease return penalties

• Data cleansing for existing asset databases

Dri

ves

the

Dat

a C

aptu

re,

Dat

a p

rese

nta

tio

n,

Ad

her

ence

to

pro

cess

Logistics

i-Track

Customer Project Admin

Project Team

Project Details

Project Details

TrackingUpdates

Local Administrator

Location Specific Info

WIN WebServer

Browser Access

Browser Access

Browser Access

Any Third Party

Info/Updates

Customer Info xRef

Customer Project

Management

Browser Access

Browser Access

KPI

AccountManagement

Browser Access

Browser Access

KPI’s and Project Details

Systems that drive the solution

Facilitates controlled input from multiple distributed parties - forces procedures to be followed for each specific project

Browser Based and real-time – no licensing, no hardware

Single Relational Data Source

I/O flexibility

But most important: Designed to fit the project/customer

i-Track System Characteristics

An effective, highly customised solution that complements the customers business

Management reports and data mining capabilities

Process governance to ensure repeatability and consistency.

Quick and simple high level management overview …..

KPI’s on-demand

Drill down and searchable detail

Full user / transaction / timestamp audit trail

Eliminates the dependency on:Fax’s

E-mails

Spreadsheets

Phone calls

Delivers:

Process driven services / Technical knowledge database.

On demand real-time management info

Minimising admin for Customer and Project Team

Systems Summary