Download - AllFamous Digital - Company Profile
2013 digital marketing trends
Digital Lead Generation
in 2013 brands will get more savvy using social to connect with their audience
Key Considerations for 2013
• Engage with influencers • Compare against competitors • Know what your customers say
about you • Track campaign performance
• Reduced AHT • Reduced cost per call • Increased first call resolution • Call deflection • Brand loyalty • Customer satisfaction
our services
Digital Marketing (outbound)
• Strategy consulting • Online make-over • Content marketing • Paid advertising • Community engagement • SMS/Email Marketing • Salesforce.com Marketing
Cloud
Social Customer Service (inbound)
• Social listening • Community management • SLA / KPI reporting • Crisis / reputation
management • Social CRM • Workflow & process design • Training
Social Analytics (intelligence)
• Digital health check • Social listening & analytics • Digital watch dog • Voice / influencer /
sentiment analysis • Social media analytics • Google Analytics • Radian6
• Lead generation • Increased sales • Brand awareness • Brand loyalty • Community monetization
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salesforce marketing cloud
Click here to watch on YouTube
we mix great technology, forward-thinking digital strategy and creative execution to help our clients connect with their audience
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delivery structure
we deliver using an agile method so that you constantly
get optimal results
engagement methodology client team structure
Commbank social story
To watch the video, click here
“We’re changing the way banking happens” - Andy Lark, Chief Marketing Officer
Think a bank can’t be mobile and social? “Can’t” isn’t in Commonwealth Bank of Australia’s vocabulary. The CommBank “CAN” campaign—highlighting services ranging from mobile payments to apps for home buyers—is showing Australians what a modern bank can be. “We’re changing the way banking happens,” says Chief Marketing Officer Andy Lark.
social listening
Listening allows us to identify what people
want, then engage them with relevant content.
community engagement
community engagement. we proactively listen to social conversations and engage accordingly..
? angry buying curious happy high klout
resolve sell educate amplify offer
side benefit: organic SEO increase!
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Comcast social story
To watch the video on YouTube, click here
“If our customers are on social platforms, Comcast will be too.” - Kip Wetzel, Executive Director Social Media Services & Strategy
Comcast—one of America’s largest video, high-speed Internet and phone providers—is continuously changing the way its customers can connect with the company. Using social tools, Comcast agents like Bill Gerth—known on Twitter as @ComcastBill—proactively engage with customers online to answer questions, solve problems, and foster positive, transformative experiences.
our clients love us
{website + social media}
{social media}
{content marketing}
{search engine optimization}
{integrated marketing}
{social media event hype}
{integrated marketing}
{content marketing}
{online advertising}
one big happy family
#1 Google Apps Cloud Service Provider 700+ domains, 1 million+ end users
Leading mobile apps firm specializing in mobile financial
services and mCommerce
Cloud platform for Software as a Service (SaaS), key services are
CRM, recruitment, ERP
Big Data Microsoft practice Offshore business incubation and Recruitment Process Outsourcing
Online training and BPO recruitment portal
we belong to a family of multinational companies that enable us to deliver technology integrated solutions.
Social recruitment portal