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Recruitment Plans for AGC Infotech
Presented by:ShristiAjitAmitRam krishnaMonikaAshwini
AgendaIntroductionWhat we doRecruitmentDuties & ResponsibilitiesQualificationsRecruiting SourcesSkills & specification
Who We AreAGC Infotech Business Process Outsourcing (BPO) that is lead by some of the most experienced senior managers in the industry.
We are a specialist BPO delivering solutions focused around improving customer experiences.
What We DoWe offer 8 different strands of outsourcing
focused on delivering the perfect solution for your business at the right time & price.
RecruitmentSDH
Manager of the Project (2)
Office Window
Team Leader (10)
Employee
Payroll Depart.
1. Accountant
2. Sub ordinate
Trainee (3)
Technical staff (3)
Office Boy (2)
Recruitment
External RecruitmentAdvertisementCampus RecruitmentPrivate AgenciesIntermediaries
Duties & ResponsibilitiesThe primary and basic duty is to manage all the daily tasks
and work of the BPO call centre.He or she has to work for lessening the number of mistakes
or errors so has to monitor day to day calls.He or she has to provide effective customer service such as
handling complicated customer queries, issues, complaints, and questions.
He or she needs to set the effective goals aiming for better quality, escalating sales, high speed and efficiency.
He or she has to work for the staff as well such as motivating and inspiring the staff, providing bonus, rewarding schemes, etc and make exams of their performance statistically.
Qualification and Eligibilityfor SDH
Minimum of 5 year experience.Must have degree of an M.B.A, or an M.C.AGood knowledge in required field.Good coordination skills.Positive attitude Organizational skills Leadership
qualities Dynamism.Must have experience in client intraction.
Recruiting source for SDH
HR consultants are used.Advertisements over newspaper and
magazine.
Qualification and Eligibilityfor Manager
Minimum of 2 year experience.Good decision maker.Analytical skills.Good command over computer (MS. Office, Internet
etc.)Leadership quality.Must have master degree in any discipline.
Recruiting source for Manager
Campus recruitmentAdvertisementPublic Employment AgenciesPublic Employment Agencies HR consultant
Qualification and Eligibilityfor TraineeExcellent knowledge of computerGood communication skillTeam playerGood knowledge of softwareNetworking knowledgeEducational qualification is B.tech & M. tech
Recruiting source for TraineeCampus recruitmentAdvertisementPublic Employment AgenciesWalk-ins
Qualification and Eligibilityfor Team LeaderQualification master degree.Strong leadership quality.Ability to develop relationship.Interpersonal skillsEach team leader have to handle 10 or more EmployeeMotivating Skills
Recruiting source for Team Leader
Walk-ins Public Employment AgenciesCampus Advertisement
Qualification and Eligibilityfor EmployeeEfficiency in dealing with external employee.Good communication skillsFull command over English / HindiAbility to handle tough situation Good voice quality
The basic degree required for the job is having a High school diploma from an accredited institution.
The other required qualification is having a Bachelor’s degree in science, engineering, or commerce, or any related field from an accredited institution.
Skills & SpecificationsThe person should be an excellent communicator and so
should have skills both verbally and written.He or she should necessarily have excellent basic
computer knowledge.He or she should be able to adapt to perpetual changes
in KPO sector.The person needs to be very patient and motivated
towards the work.He or she should be very clear about the technical skills
and related area.The person needs to have required knowledge regarding
the current market setting.
Recruiting source for EmployeeCampus recruitmentAdvertisementWalk-insPublic Employment AgenciesPrivate Agencies
Qualification and Eligibilityfor Technical Staff Good technical knowledgeNetworking knowledgeEducational qualification is B.tech
Qualification and Eligibilityfor Accountant & SubordinateAccountant :He / She must posses the advance knowledge of accountsHe / She must Accountant post graduate. Skills of using various Account software ex. Tally , excel
Subordinate :He / She must be graduateHe / She must have the basic knowledge of accountsThis is the minimum requirement for subordinate