Download - Advance Commercial Correspondance
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 1/36
MODERN MEANS OF
COMMUNICATIONUNDER GUIDANCE-
MISS. ROHINI BABAR
FROM-
RUTUJA.KROLL No. 303
RAJAT.I
ROLL No. 326
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 2/36
CONTENT
WHAT IS EMAIL AND WHY IS IT POPULAR?
•Merits & Demerits of email
MOBILES
•Advantages and Disadvantages
INTERVIEWS
•Your preparation ?
•Your body language ?
•Questions ?
•How to answer
•Qualities employers seek
•What creates a bad impression
BODY LANGUAGE
•Basic types of body language postures
•The face
•Eyes
•Lips
•Arms
•Fingers
•Hands•Responsive
•Reflective
•Fugitive
•Combative
VIDEO CONFERENCING
•Benefits of videoconferencing
•Limitations of videoconferencing
TELEPHONE INTERVIEWS
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 3/36
WHAT IS EMAIL AND WHY IS IT POPULAR ?
• Instantaneous communication system.
• An electronic message sent from one computer to
another.
• Providers are VSNL, MTNL, ISP’s
• An email message takes seconds to reach destination.
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 4/36
MERITS DEMERITS OF EMAIL
MERITS
Easy & Quick
Time saving
Reference function
Economic
Repeated reference
DEMERITS
Failure to attend e-mails
Fear of leakage of secretmatters.
Criminal activities
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 5/36
MOBILES
• Most recent technological inventions
• Combine radio technology & Tele-communication
ADVANTAGES DIS-ADVANTAGES
QUICK RESTRICTED COVERAGE
NO BARRIERS HEALTH PROBLEMS
VOICE HEARING BARRIERS
CHEAP & BEST HIDDEN & UNKNOWN CHARGES
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 6/36
INTERVIEWS
Interview = A meeting with an objective
Employer’s objective is to find the best person for the job. Employer: reviews candidate’s experience and abilities
Can you do the job? (skills, abilities, qualifications)
Will you do the job? (interest, attitude & motivation)
How will you fit into the organisation? (personality)
You: impress employer and assess position on offer
What does this position offer me?
How does it fit with my career plans?
Congratulations - you have passed the first hurdle
You must prove that you are the most suitable candidate for this
position
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 7/36
PREPARATION IS THE KEY TO SUCCESS
• Review own skills, experiences and qualities
Check CV Anticipate questions and identify relevant examples Prepare key selling points
• Research organisation
Websites, reports, articles, company literature, etc
Contacts with knowledge of organisation or sector Relevant articles in the press
Personal visit or telephone call
• Research job and occupational area
Job description – or similar Current issues
• Prepare your questions
• Practice
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 8/36
WATCH THE BODY LANGUAGE
• First impressions very powerful Halo effect or Devil effect
• Allow time to relax
• Dress appropriately
• Entrance, introductions & handshake
• Smile and make eye contact
• Be aware of own movements
• Watch body language of interviewer
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 9/36
TYPICAL QUESTIONS
About you
Tell me about yourself - Bring me up to date with your CV?
Why did you choose that particular degree programme?
What experience have you had that is relevant to this post?
What would you consider your major achievements to date?
About the job What interests you about this job?
What do you know about this organisation?
What other options are you considering?
How do you see your career developing – 5 years?
If you were Head of Department, what would be your priorities?
General knowledge
What do you think of the Government’s policy on college fees?
What’s your opinion of the Ryanair bid for Aer Lingus?
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 10/36
OTHER TYPE OF QUESTIONS
“WHAT IF ” Questions
No experience - how are you likely to respond to a situation
Probing Questions
How exactly did you deal with the situation?
How did you know it worked?
How did you feel about the outcome?
Could you have handled it differently?
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 11/36
YOUR ANSWERS
• Listen carefully, seek clarification
• Illustrate answers with real examples and evidence
• Be positive – constructive criticism
• Keep answers specific and succinct
• Take time to respond
• Be alert to interviewer’s body language
• Speak clearly, smile and show enthusiasm
• Know what you want to say, and find the opportunity
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 12/36
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 13/36
YOUR QUESTIONS
• Training programmes
• Career development opportunities
• Types of projects & responsibilities
• Reporting structure
• Performance appraisal
• Profile of staff
•
Questions about topics raised in interview• What happens next?
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 14/36
WHAT CREATES A BAD IMPRESSION
• Poor personal appearance
• Negative attitude – evasive, using excuses
• Lack of interest and enthusiasm
• Lack of preparation
• Poor knowledge of role
• Failure to give concrete examples of skills
• Over emphasis on money/rewards
• Lack of career plan
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 15/36
BODY LANGUAGE
It refers to using body as a medium to communicate
messages & this is done separately of the movements of
hands & head
Facial expression(s)
Eyes
Lips
Arms
Hands
Fingers
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 16/36
BASIC TYPES OF BODY LANGUAGE POSTURES
OPEN / CLOSED
People with arms
folded and legs crossed and
bodies turned away are
signaling that they are rejectingmessages. People showing
open hands, fully facing you
and both feet planted on the
ground are accepting them.
FORWARD/ BACK
When people are leaning
forward and pointing towards
you they are actively
accepting or rejecting themessage. When they are
leaning back, looking up at
the ceiling, doodling on a pad,
cleaning their glasses they areeither passively absorbing or
ignoring it.
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 17/36
FACE
The face is an important source of information.
• Since the face cannot be easily hidden, it is an important
source of nonverbal information and communicates a
variety of emotions.
• In addition, eye contact, pupil size, and the smile
provide additional cues to informed observers.
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 18/36
FACIAL EXPRESSION(s)
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 19/36
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 20/36
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 21/36
EYES
Centered > FOCUSED
Gazing down > GUILTY
Gazing top > THINKING
Centered and eyes wide open > SURPRISED
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 22/36
LIPS
Lips apart > RELAXED
Lips tightened > CONCERNED
Lips apart in wide open > VERY HAPPY
Lips wide open in oval shape > ANGRY
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 23/36
ARMS
Crossed arms > ANGRY, DISAPPROVING,
REJECT , NOT SATISFIED
Opened arms > HONEST, ACCEPTING,
SATISFIED
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 24/36
FINGERS
Fingers Interlocked > TENSED
Pointing at you > ANGRY
OK Signal > FINE, DONE
V Sign > VICTORY, PEACE
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 25/36
HANDS
Scratching Head > PUZZLED, CONFUSED
Rubbing Eyes > TIRED, STRESSED
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 26/36
On Top of the Head > ASTONISHMENT,
AMAZEMED
Rubbing Chin > THINKING, TIMID, SHY
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 27/36
INTERPRETING BODY LANGUAGE
OPEN
RESPONSIVE REFLECTIVE
FORWARD BACKWARD
COMBATIVE FUGITIVE
CLOSE
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 28/36
RESPONSIVE
ENGAGED leaning forward
Open Body
Open Arms
Open Hands
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 29/36
REFLECTIVE
LISTENING with head tilted
Lots of Eye Contact
Nodding
High Blink Rate
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 30/36
FUGITIVE
BORED staring into space
Slumped Posture
Doodling
Foot Tapping
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 31/36
COMBATIVE
DEFIANT (standing)
Hands on Hips
Frown
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 32/36
VIDEO CONFERENCING
Video conferencing in its most basic form is the
transmission of image (video) and speech (audio) back
and forth between two or more physically separate
locations.”
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 33/36
BENEFITS OF VIDEO CONFERENCING
Can improve work quality
Increase productivity
Improves communication
Groups can meet more frequently
Critical meetings can be convened in less time
More faculty and staff can be involved
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 34/36
LIMITATIONS OF VIDEOCONFERENCING
The initial cost of the equipment and leasing the lines
to transmit conferences may be prohibitive.
The absence of QOS (Quality of Service) provides
virtually no guarantee of a satisfying and successful
experience
Though the technology is improving, a successful
videoconference is dependent upon the connections
and technologies at all of the participating sites,
AND the network infrastructure
Security issues
8/12/2019 Advance Commercial Correspondance
http://slidepdf.com/reader/full/advance-commercial-correspondance 35/36
TELEPHONE INTERVIEWS
Prepare as thoroughly as for ‘real’ interview
Select comfortable, private, quiet place
Advise flatmates re answering phone
Have copy of CV and company information
Have pen and paper at hand
Prepare for usual interview questions
Practice on phone
Record answers Try standing
Smile and use gestures
Avoid monotones
Be yourself