Download - A Decade of SharePoint Adoption Strategies

©2011 Quest Software, Inc. All rights reserved..

Chris McNulty

SharePoint Strategic Product Manager

December 2011

Puget Sound SharePoint User Group

A Decade of SharePoint 2010 Adoption Strategies

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Chris McNulty• SharePoint Strategic Product

Manager at Quest Software

• 10+ years with SharePoint

• 20 years consulting (led KMA SharePoint practice) and financial services technology (Santander, John Hancock/Manulife, GMO, State Street)

• MBA in Investment Management from Boston College

• Write and speak often on Microsoft IW technologies (blogs & books)

• MCSE MCTS MSA MVTSP MCC

• Hiking, cooking, playing guitar, colonial history, photography

• My family: Hayley, three kids (17, 7, 5) and my dog Stan

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Two RolesTechnical Stakeholder Business Stakeholder

“Push” with some “pull” “Pull” with some “push”

Wants and Needs: Wants and Needs:

Performance Economic Justification

Security Network Effect

Compliance “My solution” becomes “Our solution”

Adoption = Someone else’s problem Adoption = If no one else is doing it, why should I?

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Today’s Session, in detail

• Hallmarks of good adoption

• Roadblocks or symptoms of bad adoption

• Tools and techniques that our clients have used to drive adoption

• Worst practices

• Q&A, Resources, Closing

The SharePoint Firehose

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What is adoption?

Governance

Adoption Operations and Management

• Defined: To choose as standard or required (www.thefreedictionary.com)

• User Satisfaction

http://www.thefreedictionary.com/

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Enablers/Indicators

Long uptimes

Business users perceive value

No complaints, no help desk tickets, happy users

Measurable ROI

Speed to Market

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Roadblocks to Adoption

• Speed to market

• Over-governance

• Maintenance

• No/bad sponsorship

• Redundancy of content

• Too many documents

• "Field of dreams" mentality


Adoption tools and techniques

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Unique applications and solutions

• Lunch/Catering Application

• Dynamic, Targeted Content on Home Page

• Birthday List

• Today @ACME / Meeting Room Central

• Lunch and Learn• Formal Training

– Internal – External site

• Product vs Solution

Training

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Marketing

• Branding/Naming• First rule of SharePoint – don’t call it SharePoint!

• E.g., Nebula

• Cramerville

• Shmoogle

• BaseCamp

• Segmentation

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Assessment

• Survey

• Administrative Tools

• Feedback mechanism prominent on the front page

• Visible and available super-users or support staff

• Maturity models (www.spmaturity.com)

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Project Design

• Departmental Approach

• Steering Committee (Cross-Functional)

• Move Fast• Quick early successes count more

• Drive fast, take chances!

• SharePoint for SharePoint• Prepare Support Teams• Self Service

Support/Communities• Team Leaders

Support/Decentralized• Tech Sheets – Quick one page

tips or FAQs

Support

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Launch Events

• “Big event” • Usually a breakfast

• Sometimes a lunch

• Rarely an evening happy hour

• Gift bags/materials• Training

• Contests and prizes, often with a scavenger hunt

• Public awards

• Giveaways – branded items with tips and helpful information

• Resources: “I Use SharePoint”

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Miscellaneous Motivations

Theory Y

• SLAs

• Chargeback incentives

• Viral Communications

• Social Communities

• Badges

Theory X

• Home Page Lockin

• Mandates

• “Burn the Boats”

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“Accessory After the Fact”

• 5 things to do after 3 months in production• Usage/Search logs

• MySite self-population

• Content growth trends

• Repeat rollout training

• Re-evaluate roadmap

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Worst Practices!

Three things to never allow in your SharePoint deployment

aka

“How to squash adoption in three easy steps”

No. No, no, no.

Import file shares as-is

Introduce 100s of content types…

Deployment plan? Outlook…

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Closing thoughts – Know Your Audience

• Multigenerational

• Multinational

• Multi-platform

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Resources - General

• From Microsoft:• SharePoint Adoption tools:

http://sharepoint.microsoft.com/iusesharepoint/landing.aspx

• From Others• SharePoint Maturity Model (SPMaturity.com)

• Susan Hanley (susanhanley.com)

• From Quest (www.sharepointforall.com)

http://sharepoint.microsoft.com/iusesharepoint/landing.aspx

http://www.sharepointforall.com/

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Photo Credits• “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand

used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/

• “Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/

• “x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/

• Fight Club poster ©EnderTheThird at DeviantArt

• Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/

http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/



http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/



http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/



http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/

http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/

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•Questions

•Contact Me

•SharePint

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Thank you…

• Contact• Email [email protected]

• Blog http://www.chrismcnulty.net/blog

• Also http://www.sharepointforall.com

• Twitter: @cmcnulty2000

• LinkedIn:http://www.linkedin.com/in/cmcnulty

• Upcoming:• Jan. 2011 – SPS Austin TX (Business Intelligence)

• Feb 2011 – SPTechCon SanFrancisco, SPSaturday Philly

• Mar 2011 – SharePoint Connections Las Vegas, SharePoint Conference Australia

http://www.chrismcnulty.net/blog

http://www.chrismcnulty.net/blog

http://www.sharepointforall.com/

http://www.linkedin.com/in/cmcnulty

http://www.linkedin.com/in/cmcnulty

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Download - A Decade of SharePoint Adoption Strategies

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