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Intrapreneurship & Innova0on: Challenges, Opportuni0es & Trends
SLA 2015 Annual Conference June 14, 2015
LOIS KELLY & CARMEN MEDINA @RebelsAtWork
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Why isn’t anyone talking about how hard it is to create change inside organiza0ons?
Why is most aUen0on on leaders? Why isn’t anyone helping the individual change agent?
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A Handbook for Leading Change from Within
Lois Kelly & Carmen Medina
REBELS AT WORK
“Rebels at Work is the essential guide to rocking the boat. From the trenches, Lois Kelly and Carmen Medina outline how to gain credibility, pitch ideas,
navigate politics, manage conflict, and maintain sanity.”— Adam Grant, Wharton professor and
New York Times bestselling author of Give and Take
1. Effec0ve rebels 2. The Change Quest 3. If you’re the boss 4. Open mic
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The top reasons my organization
resists change:
1. Execs will never agree to it
2. Not enough resources/too expensive budget
3. We’ve tried that before and it didn’t work
4. Like the way things are
4
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My biggest challenge in creating change is:
1. Afraid I might hurt my reputation/career
2. My boss is resistant to most new ideas
3. I hate dealing with conflict and controversy
4. Working through approval processes makes me crazy
5. My ideas go against the culture of my organization
5
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Think of someone you know who has managed to create change. What did she or he do par0cularly well?
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Bad Rebels Good Rebels
Complain Create
Break rules Change rules
Me-‐focused Mission-‐focused
Problems Possibili0es
Alienate AUract
Energy-‐sapping Energy-‐genera0ng
Asser0ons Ques0ons
Pessimist Op0mist
Point fingers Pinpoint causes
Worry that… Wonder if…
Obsessed Reluctant
Source: Rebels At Work
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The Change Quest!
See need
Face fears
Prepare
Frame issue
Enlist support
Communicate like ac0vist
Engage in
conflict
Refine, Reset
Succeed or quit
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See need
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What assumptions might be in your way? If not you, who?
Face fears
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Resiliency Credibility Rela0onships Organiza0on landscape Organiza0on readiness
Prepare
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Show what’s at stake Connect to what’s truly valued Walk people into the future Show the idea can work
Frame issue
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10% support: idea will be adopted
h5p://news.rpi.edu/luwakkey/2902 Enlist support
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Urgency + purpose Persuasion science Easy to support Process vs. presenta0on Communicate
like ac0vist
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There can be no change without conflict.
• Invite conversa0on + listen • Get skilled: difficult conversa0ons • Master the mee0ng • Use good ques0ons • Learn from anger + manage it • Address desire for certainty + ROI
Engage in
conflict
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Refine, Reset
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Know when to quit
Succeed or quit
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If you are the boss….
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Be kind: safety
Call bullshit and be called on bullshit: authenBcity
Invite cogni0ve diversity: creaBvity
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Friday, June 26 24-‐hour online REBEL JAM
Resources, newsleUer, posts:
www.Rebelsatwork.com www.facebook.com/RebelsatWork
@RebelsatWork @LoisKelly
@Milouness