Antoine Trarieux IMA Group Düsseldorf , December 3rd 2013
eCall : NEW EUROPEAN REGULATION
IMPACTS AND ISSUES FOR INSURANCE COMPANIES,
CAR MANUFACTURERS AND SUPPLIERS ?
Arbeitstreffen
Leipziger Gesprächskreis „Assistance“
Summary
+1 million vehicules
10 european countries
Last legislative and regulatory update on pan-European eCall deployment
Position in different European State Members
Return of experience : IMA’s feedback over 10-years experience as an eCall Service Provider
Expected changes or opportunities for stakeholders in the automotive market
Groupe IMA - eCall européen -- 11/2013
eCall : What are we talking about ? Directive 2010/40 UE «the provision for an interoperable EU-wide eCall » (emergency call service) »(article 3).
Last legislative and regulatory update on pan-European eCall deployment
Accident
Public
« eCall PSAP » or private
Emergency services
Real time traffic information
01. eCall now
Groupe IMA - eCall européen -- 11/2013
01. eCall now
Regulatory evolution
Automotive market evolution
Retrospective on the eCall project…
Development of connected car with or without eCall
ITS Action Plan
ITS Directive
2010/40 UE
MoU eCall
EP
Resolution
2012/2056 INI
eSafety
Source :SBD 02-2011 Mobile World Congress_
Last legislative and regulatory update on pan-European eCall deployment
Groupe IMA - eCall européen -- 11/2013
4 priority areas
including
«Road safety and security applications»
6 priority actions including
« … the harmonized provision for an
interoperable EU-wide eCall … »
and also
« … the provision, where possible, of road safety related minimum universal
traffic information … »
ITS 2010 Directive
European Market in 2010
• PSA : « BTA Autonomous Telematics Box » = An eCall for the lifecycle of the vehicle … no recurrent fees • Volvo « On Call », a package of services eCall, bCall, SVT, remote services… • BMW announces« Assist advanced eCall » • Toyota (US) « Safety Connect » • Mercedes (US) « mbrace »
Last legislative and regulatory update on pan-European eCall deployment
01. eCall now
Groupe IMA - eCall européen -- 11/2013
Situation end 2011
A comprehensive normative set
ETSI Technical specifications (telecommunication ) ETSI TS 124.008 …
TPS eCall EN 16102 TPS eCall
112 eCall EN 15722 MSD EN16072 PE eCall Op Reqts EN 16062 PE HL App Protocols
This normative part (CEN & ETSI) covers pan-European emergency call according to two standards (CEN = TC278 WG15 )
• 112eCall : a single « voice and data » channel + direct link to the public safety answering point (PSAP) • TPS eCAll : data channel via SMS (or GPRS) different from vocal one + filtering before dispatching to PSAP
Last legislative and regulatory update on pan-European eCall deployment
Groupe IMA - eCall européen -- 11/2013
01. eCall now
Situation as per June 13th 2013
Three main actions deployed by EU Commission
DG ENTR
Car manufacturers
Project: Type
approval
requirements for the
deployment of the
eCall … 2013/0165
June 13 th 2013
New types M1 N1
> 2 regulatory measures dedicated to
the deployment of a mandatory eCall
based on 112 standard before October
2015 (co decision)
DG MOVE
State Members Delegated Regulation
(UE) 305/2013
PSAP requirements
Project of decision
2013/0166
June 13th 2013
DG Connect
MNOs
Recommandation
2011/750/UE
eCall synonymous
of 112 eCall
eCall « flag »
Last legislative and regulatory update on pan-European eCall deployment
Groupe IMA - eCall européen -- 11/2013
01. eCall now
PSAP Filtering and directing of eCall Questions : - SM public safety organization ? - Who receives the first call ? - What about « filtered » calls ?
Car Manufacturers Type approval regulation (modifies Dir 2007/46) Questions : - New vehicles or new types only ? - Existing TPS private eCalls ?
- Waiting for a Delegated act ! (DG Enterprise & Industry)
Some remaining questions :
Directive 2010/40/EU : Principles for deployment and specifications of ITS … Support backward compatibility – ensure, where appropriate, the capability for ITS systems to work with existing systems that share a common purpose, without hindering the development of new technologies; …
Last legislative and regulatory update on pan-European eCall deployment
Groupe IMA - eCall européen -- 11/2013
01. eCall now
Last legislative and regulatory update on pan-European eCall deployment
Position in different European State Members
Return of experience : IMA’s feedback over 10-years experience as an eCall Service Provider
Expected changes or opportunities for stakeholders in the automotive market
Groupe IMA - eCall européen -- 11/2013
02. POSITION IN DIFFERENT SM
State Members position
Interrogation of authorities on the current regulatory approach Risk of degradation of service provided by the PSAP eCall is not a priority subject regarding other road safety issues
Belgium would privilege an outsourcing of 112 eCall
and already has a centralized technical infrastructure for
emergency management
Belgium situation
Groupe IMA - eCall européen -- 11/2013
Source : Objection DE Règlement délégué (EU) Nr …/… from the European commission Feb 25th 2013
Regrets that already existing TPS solutions are not taken into account (backward compatibility) Orientation of manually triggered eCalls to PSAP or to private TPS providers ? Continuity of TPS services must be guaranteed
German Position
- Linguistic aspects (cross boarder activity)
- Integration of additional data linked to the vehicle
- Integration of additional data provided by passengers
Arguments in support of TPS
02. POSITION IN DIFFERENT SM
State Members position
Groupe IMA - eCall européen -- 11/2013
Already existing centralized emergency call reception (BT999)
UK (as well as FR) didn’t sign the 2004 MOU on eCall
British ITS players, positions : - No specific need in the UK - An already existing aftermarket telematics activity (duty of care) - « Let the market play (TPS)= no need for regulation on this topic »
United Kingdom situation
Source : The Dpt for Transport eCall – The case for Deployment in the UK Oct. 2006
02. POSITION IN DIFFERENT SM
State Members position
Groupe IMA - eCall européen -- 11/2013
Support eCall as an useful system for road assistance
eCall can’t only be considered as an emergency call system Routing all eCall to 112 will create saturation of PSAP organization
French PSAP doesn’t want to receive nor being responsible for manual eCall
Low results with fatalities reduction (estimated 0.5%)
Enhancing road safety by avoiding driver distraction
French Position
02. POSITION IN DIFFERENT SM
State Members position
Groupe IMA - eCall européen -- 11/2013
What about other state members ?
Estonian position march 2013 : (7195/13 ADD 1)
Estonia shares the overall goals by the Eur. Commission, but
• Uncertainty regarding the deployment costs
• HeERO2 is not concluded
• Might cause unnecessary financial burden for the SM
25 State Members signed the 2004 MoU on eCall
Several experimentations are running (112 eCall) in 15 European countries
HeERO I project (Jan. 2011 – Dec. 2013) = 9 countries
HeERO II project (Jan. 2013 – Dec. 2014) = + 6 countries
Results of HeERO I expected by the end of this year.
Remaining questions :
02. POSITION IN DIFFERENT SM
State Members position
Groupe IMA - eCall européen -- 11/2013
Last legislative and regulatory update on pan-European eCall deployment
Position in different European State Members
Return of experience : IMA’s feedback over 10-years experience as an eCall Service Provider
Expected changes or opportunities for stakeholders in the automotive market
Groupe IMA - eCall européen -- 11/2013
03. IMA EXPERIENCE
Lessons from 10 years of practicing eCall?
1998 2003 2015 2008 2012 2006 2010 2013
2003 First launch of eCall service FR DE BE … 2013 on 10 markets
R&D projects
A few 2012 figures… (Over 1,5M roadside assistance cases)
120 000 flows from box or mobile apps « Insurance market» 60 000 eCall bCall flows « Car Manufacturers» More than 4 000 real emergencies routed to PSAP after filtering !
IMA : 10 years of connected services eCall or bCall
Groupe IMA - eCall européen -- 11/2013
Automatic eCalls reality
Frequency
rate
Higher than
C.E.
Impact
assessment
Missing link
with
services :
Insurance,
towing ,
car repair…
70 %
No need
of
emergency
services
Discomfort
Fainting
Good
Samaritan
calls
Various
needs
Link
Between the car,
the driver
and their
environment
Manual eCall reality
Operational impacts
Lessons from 10 years of practicing eCall?
03. IMA EXPERIENCE
Groupe IMA - eCall européen -- 11/2013
43 000 000 VP
2 400 000 car
accidents
320 000* Minor
injuries
69 000* serious injuries
3 600*
fatalities
2013 : Assistance companies alarm about taking into account eCall impact on insurance and assistance activities
eCall is not only an « emergency » topic (German market)
Insurance
and
car repair
* Source : ADAC Aktuelles aus dem Verkehr Ausgabe 2013
eCall triggering ?
Emergency Services
eCall Target
Lessons from 10 years of practicing eCall?
03. IMA EXPERIENCE
Groupe IMA - eCall européen -- 11/2013
Peace of mind 24/7
Real time traffic Information
Assistance
• Benefit from a real peace of mind
• Being warned in case an accident occurs in my traffic area
• Being assisted in case of break or incident
• Benefit from an accident management
• Being linked with the relevant PSAP in case of emergency
What should be the trend (European consumer)
« eCall 2.0 » an eCall open over safety services
Lessons from 10 years of practicing eCall?
03. IMA EXPERIENCE
Groupe IMA - eCall européen -- 11/2013
Last legislative and regulatory update on pan-European eCall deployment
Position in different European State Members
Return of experience : IMA’s feedback over 10-years experience as an eCall Service Provider
Expected changes or opportunities for stakeholders in the automotive market
Groupe IMA - eCall européen -- 11/2013
Subscription ? Claims/Accident Management?
Termination?
Insurance companies
• Connected services will change insurers / policy holders relationships May 2013 Vertone consulting: « 35% insurance cies have loyalty programs 80% of other brands ! » France and Europe
• eCall «crash notifier»: Who will be linked to the Policy holder in case of damage accident ? • Expected Convergence in services : UBI box, OBD devices, fleet solutions, etc • Connected mobility: an opportunity of conquest and increase of consumer loyalty through access to new services
Expected changes for the automotive market
Groupe IMA - eCall européen -- 11/2013
04. TOMORROW
For assistance companies
• eCall process : Identification, Localization, Qualification, Filtering or Transmission
= assistance operators everyday life ! • emergency Call specificities :
- High level of quality of service (Average Answering and Treatment Time). « Send the right help to the right place with the right priority »
- Compliance with precise technical standards (technical chain availability > 99%)
« raising of emergency Calls meets an underlying trend for « cocooning » and being protected from everything…
Any time anywhere through any device !
It will face the reality of economic burdens for Car manufacturers, as well as State Members or single consumers…
Expected changes for the automotive market
Groupe IMA - eCall européen -- 11/2013
04. TOMORROW
• 1 mandatory standard on new types of vehicle (M1N1) with « inband modem » technology • TPS in conformance with consumer choice
• Emergency Call or « SOS » will become a « must-have » in services • An asset for those already involved • A new opportunity for « non-compliant » systems (Ford Sync…) Q : Merging or not of eCall and other connected platforms in the car? Q : What about additional services (fencing…)?
04. TOMORROW
Expected changes for the automotive market
Car manufacturers
Groupe IMA - eCall européen -- 11/2013
250 million passenger cars in Europe : 20 M new cars each year
New types of car cycle 2,5M cars concerned in year one
10 M cars in year four etc
Automotive suppliers
• New demand for aftermarket solutions
• New market for retrofitting of the park
• Trend = Evolution of existing solutions
(fleet management, PAYD, eco-drive, …)
Premium service with « eCall inside » ?
A real opportunity to extend the package of services in direction of aftermarket
Expected changes for the automotive market
Groupe IMA - eCall européen -- 11/2013
04. TOMORROW
CONCLUSION
For Assistance Cies, beyond eCall
a new range of connected services
should be proposed taking into account
that Y generation no more use vocal link
to send a message … even for us !
eCall, a new market
for « SOS / emergency services »
for aftermarket devices
eCall, mandatory introduction will
create a new demand from consumers
to safety and quietness
October 2015 ? A very short notice for an expected deployment
Groupe IMA - eCall européen -- 11/2013
CONCLUSION
Thank you for your
attention !
Antoine Trarieux Director Connected Services IMA Assistance [email protected]
Credit pictures : Photothèque Groupe IMA - Shutterstock
Groupe IMA - eCall européen -- 11/2013
Silvia Stelzer Leitung Vertrieb und Marketing IMA Deutschland GmbH Triebstr. 32 D-80993 München [email protected]