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Welcome !
Henry Ford Community College
Cisco IP Phone and
Voice Mail Training
Brought to you by:
Sentinel Technologies
Model: 7965G Color Phone
Cisco 7960 Series - 6 Call Button Functionality
What is VoIP Telephony?
VoIP is…
Voice communication over the same data lines you use
for your computer.
Training
Button Functions
Telephone Features
Voicemail Instructions
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Buttons, Indicators, and LCD
LCD Screen
Navigation Scroll Bar
Directories
Press the Directories button.
Missed Calls Received Calls Placed Calls Personal Directory Corporate
Directory
Directories: Corporate Directory 1. Use the navigator bar to move to ‘Corporate
Directory’ and press the Select soft key.
1. Use the navigator bar to move to the Last Name field.
2. Enter letters (like for cell phone) for your last name.
3. Press the Search soft key.
Spelling Name…Press the keypad the number of times for which place the letter appears.
example: for ‘b’ press ‘2’ twice(This is similar to what you do on a cell phone)
To backup and erase…Use the < < soft key
Directories: Call History Logs
Missed Calls Received Calls Placed Calls
1. Press the Directories button
2. Use the Navigator to Scroll to Received Calls
3. Press EditDial soft key and enter “7-1”
Footstand Adjustment
Headset and Speaker Buttons
Volume and Mute Buttons
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Phone Features
SOFT KEYS
Make a Call
To Place a Call…Lift handset, or
Press Speaker button, orPress NewCall soft key
To End a Call…Hang up handset, or
Press Speaker button, orPress EndCall soft key
Hold and Resume
To Hold…Press the Hold soft key
To return to call…Press Resume soft key
Make a 2nd Call
While on with a call and want to make another call…
First… Press Hold soft key
Then… Press New Call soft key
Answer a 2nd Call
While on with 1st call…
Just press Answer soft key 2 Inbound calls are allowed to be “stacked” 4 Outbound calls are allowed to be
“stacked”
Returning to Held Call When the handset was put on
the cradle after hold, and/or
When you have multiple calls hanging on…
1. First… Press the Line button.
2. If you don’t have the call… Navigate and highlight the call you want.
3. Then… Press Resume soft key
Lift the handset if you don’t want your call to be on speaker.
Announce TransferWhile on call…1. Press Transfer
2. Dial < Extension >
3. Announce the call
4. Press Transfer again
“Sandwich technique”
Blind Transfer
While on call…1. Press Transfer
2. Dial < Extension >
3. Press Transfer
To CANCEL: Press End Call, then Resume
Transfer Using the Directory
While on with the caller,(do not put the caller on hold)
1. Find your party in ‘Corporate Directory’
2. Press DIAL soft key3. Press Transfer4. Announce the transfer, if desired5. Press Transfer again
Send a Quick Voice Mail Message
To Dial Directly to Voice Mail…
Press: *
Then enter: < ext. number >
Transfer Directly to Voice Mail
Transfer
*
< ext. number >
Transfer
Conference
Make call to first party then…1. Press More soft key, then ConFrn soft key
2. Dial the next number
3. Press ConFrn soft key again to join all together
Repeat steps 1-3 to add another party.
Conference ‘Controller’
Only the Conference Controller can add & remove a party of a conference.
Once the Controller has hung up the conference, the conference is over. Unless, there is one remaining participant who is on the Cisco system.
Conference ‘Participants’
All participants who are on the conference can view the conference list of participants.
Update soft key allows you to refresh your screen to reflect the real time participants.
Establishing a MEET-Me Conference:
Meet-Me Conferences allow people to have virtual group meetings over the phone. A Meet-Me conference is to be established from an IP Phone:
Meet-Me Conference Codes = XXXX - XXXX
Lift handset and Press More and Meet-Me soft keys Enter a Meet-Me Conference Number [See above] Join a Meet-Me Conference: Lift handset and dial the
Meet-Me Conference number Number of Meet-Me Participants are 6 <update> Note: External callers will have to be transferred into
the Meet-Me conference from an internal extension. This was created this way by design to restrict access from external callers.
Park a Call
While on a call…1. Press More soft key, then press Park soft
key
2. Note the ‘park code ext’ <30XX>’ in display
3. Go to a Cisco phone
4. Dial the ‘park code ext’ <30XX>
Call ForwardYou can forward to…
Another extension
Or to voicemail
Note: To begin programming, do not lift the handset
To Cancel Forward: Press CFwdAll soft key once
→
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Voice Mail
Messages: Retrieving Voice Mail
1. Press Messages (envelope button)
2. First time enter password…
12345#
If you have more than one extension on your phone…You may need to first press the extension button before
you begin.
First Time Mailbox Setup
Record your name
Record the ‘standard’ greeting
Change the default password 1. at least four digits 2. can not be a simple password3. your password will not expire
Accept to be listed in the Corporate Directory
You can exit when you have heard,
“You have finished enrollment”
Accessing Voicemail Remotely
Dial your own Extension
When you hear the greeting,
press: *
When prompted…enter: <mailbox ID> +
#
then: <password> + #
Messages: Main Menu
At the Main Menu… Press ‘1’ to listen to new messages Press ‘2’ to send a message to
someone Press ‘3’ to listen to saved messages Press ‘4’ to modify setup options
Voicemail Shortcuts
At the Main Menu…
To quickly go to first new message: press 1 - 1 To quickly go to first saved message: press 3 - 1 To turn on/off alternate greeting: press 4 - 1 -
2 To switch to full/brief menus: press 4 - 2 - 3 -
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Unified Messaging
Voice Messages will be available in your Outlook Mailbox as your emails do.
To Open: Double Click on the Message
Delete: Same as for a email message. The message will go into your “deleted” folder in Outlook.
Forward: Same as for an email message.
Listen to Voice Mail Messages
The Voice Message is a called a ‘.wav’ file.
To Open: Double click on the attachment and your media player will open. This will automatically trigger your message to play. Make sure that your volume is on your PC.
Important Note: If you mark your voice mail email as “read” your Message Light Indicator Light will go off and you will not be able to listen to that voice mail on your phone. In order for the voice mail to be added back to your phone mark the email as “unread”.
Name or Extension?
You Should Know…When you are prompted to enter a name or an extension, you can toggle between the them by pressing… # #
Retrieving Voicemail
During message playback you may:Press 1 to RestartPress 2 to SavePress 3 to DeletePress 4 to Slow DownPress 5 to Change VolumePress 6 to Speed UpPress 7 to RewindPress 8 to PausePress 9 to Fast-forwardPress # to End
After Message Playback you may:Press 1 to ReplayPress 2 to SavePress 3 to DeletePress 4 to Reply Press 5 to Forward Press 6 to Save as NewPress 7 to RewindPress 9 to Play Message
Time/Date
Retrieving Voicemail
Quick Tips for Voice Mail
After you Open Your Mailbox: To move back or erase your recording: press * To move ahead or skip through messages: press # To change your greeting: press 4 - 1 - 1 To change your password: press 4 - 3 - 1 To re-record your name: 4 - 3 - 2 For Help: press 0
HelpPress ‘ ? ‘ ONCE and press a button for information about that feature.
Press ‘ ? ‘ then the feature on the soft key and get full feature menu contents.
Single Number Reach
From here you can change the number or modify the “Ring Schedule” for this particular remote number.
Single Number Reach
If you just want to disable this number from SNR, uncheck the Mobile Phone and Enable Mobile Connect check boxes.
If you have multiple extensions, the left side will show the extensions associated with your profile. Check the box next to the “Line” in order to associate the Remote Destination with
the phones extension.
Settings: User Preferences
1. Leave handset in cradle2. Press ‘Settings’ button3. Go to ‘User Preferences’
Ring Type Contrast
Settings: Contrast
Navigate to “Contrast”
Press “Select” soft key
Use “Up & Down” Soft Keys
Press “Save”
Settings: Ring Type
Press “Settings”
Press Select for “User Preferences”
Press Select for “Ring”
Press Select again on “Default Ring”
EMERGENCY
9 1 1 or
7 - 9 1 1
Enjoy your new Cisco IP phone
and Voice Mail System!
Thank You!
Sentinel Technologies, Inc.