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Welcome !

Henry Ford Community College

Cisco IP Phone and

Voice Mail Training

Brought to you by:

Sentinel Technologies

Model: 7965G Color Phone

Cisco 7960 Series - 6 Call Button Functionality

What is VoIP Telephony?

VoIP is…

Voice communication over the same data lines you use

for your computer.

Training

Button Functions

Telephone Features

Voicemail Instructions

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Buttons, Indicators, and LCD

LCD Screen

Navigation Scroll Bar

Directories

Press the Directories button.

Missed Calls Received Calls Placed Calls Personal Directory Corporate

Directory

Directories: Corporate Directory 1. Use the navigator bar to move to ‘Corporate

Directory’ and press the Select soft key.

1. Use the navigator bar to move to the Last Name field.

2. Enter letters (like for cell phone) for your last name.

3. Press the Search soft key.

Spelling Name…Press the keypad the number of times for which place the letter appears.

example: for ‘b’ press ‘2’ twice(This is similar to what you do on a cell phone)

To backup and erase…Use the < < soft key

Directories: Call History Logs

Missed Calls Received Calls Placed Calls

1. Press the Directories button

2. Use the Navigator to Scroll to Received Calls

3. Press EditDial soft key and enter “7-1”

Footstand Adjustment

Headset and Speaker Buttons

Volume and Mute Buttons

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Phone Features

SOFT KEYS

Make a Call

To Place a Call…Lift handset, or

Press Speaker button, orPress NewCall soft key

To End a Call…Hang up handset, or

Press Speaker button, orPress EndCall soft key

Hold and Resume

To Hold…Press the Hold soft key

To return to call…Press Resume soft key

Make a 2nd Call

While on with a call and want to make another call…

First… Press Hold soft key

Then… Press New Call soft key

Answer a 2nd Call

While on with 1st call…

Just press Answer soft key 2 Inbound calls are allowed to be “stacked” 4 Outbound calls are allowed to be

“stacked”

Returning to Held Call When the handset was put on

the cradle after hold, and/or

When you have multiple calls hanging on…

1. First… Press the Line button.

2. If you don’t have the call… Navigate and highlight the call you want.

3. Then… Press Resume soft key

Lift the handset if you don’t want your call to be on speaker.

Announce TransferWhile on call…1. Press Transfer

2. Dial < Extension >

3. Announce the call

4. Press Transfer again

“Sandwich technique”

Blind Transfer

While on call…1. Press Transfer

2. Dial < Extension >

3. Press Transfer

To CANCEL: Press End Call, then Resume

Transfer Using the Directory

While on with the caller,(do not put the caller on hold)

1. Find your party in ‘Corporate Directory’

2. Press DIAL soft key3. Press Transfer4. Announce the transfer, if desired5. Press Transfer again

Send a Quick Voice Mail Message

To Dial Directly to Voice Mail…

Press: *

Then enter: < ext. number >

Transfer Directly to Voice Mail

Transfer

*

< ext. number >

Transfer

Conference

Make call to first party then…1. Press More soft key, then ConFrn soft key

2. Dial the next number

3. Press ConFrn soft key again to join all together

Repeat steps 1-3 to add another party.

Conference ‘Controller’

Only the Conference Controller can add & remove a party of a conference.

Once the Controller has hung up the conference, the conference is over. Unless, there is one remaining participant who is on the Cisco system.

Conference ‘Participants’

All participants who are on the conference can view the conference list of participants.

Update soft key allows you to refresh your screen to reflect the real time participants.

Establishing a MEET-Me Conference:

Meet-Me Conferences allow people to have virtual group meetings over the phone. A Meet-Me conference is to be established from an IP Phone:

Meet-Me Conference Codes = XXXX - XXXX

Lift handset and Press More and Meet-Me soft keys Enter a Meet-Me Conference Number [See above] Join a Meet-Me Conference: Lift handset and dial the

Meet-Me Conference number Number of Meet-Me Participants are 6 <update> Note: External callers will have to be transferred into

the Meet-Me conference from an internal extension. This was created this way by design to restrict access from external callers.

Park a Call

While on a call…1. Press More soft key, then press Park soft

key

2. Note the ‘park code ext’ <30XX>’ in display

3. Go to a Cisco phone

4. Dial the ‘park code ext’ <30XX>

Call ForwardYou can forward to…

Another extension

Or to voicemail

Note: To begin programming, do not lift the handset

To Cancel Forward: Press CFwdAll soft key once

→

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Voice Mail

Messages: Retrieving Voice Mail

1. Press Messages (envelope button)

2. First time enter password…

12345#

If you have more than one extension on your phone…You may need to first press the extension button before

you begin.

First Time Mailbox Setup

Record your name

Record the ‘standard’ greeting

Change the default password 1. at least four digits 2. can not be a simple password3. your password will not expire

Accept to be listed in the Corporate Directory

You can exit when you have heard,

“You have finished enrollment”

Accessing Voicemail Remotely

Dial your own Extension

When you hear the greeting,

press: *

When prompted…enter: <mailbox ID> +

#

then: <password> + #

Messages: Main Menu

At the Main Menu… Press ‘1’ to listen to new messages Press ‘2’ to send a message to

someone Press ‘3’ to listen to saved messages Press ‘4’ to modify setup options

Voicemail Shortcuts

At the Main Menu…

To quickly go to first new message: press 1 - 1 To quickly go to first saved message: press 3 - 1 To turn on/off alternate greeting: press 4 - 1 -

2 To switch to full/brief menus: press 4 - 2 - 3 -

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Unified Messaging

Voice Messages will be available in your Outlook Mailbox as your emails do.

To Open: Double Click on the Message

Delete: Same as for a email message. The message will go into your “deleted” folder in Outlook.

Forward: Same as for an email message.

Listen to Voice Mail Messages

The Voice Message is a called a ‘.wav’ file.

To Open: Double click on the attachment and your media player will open. This will automatically trigger your message to play. Make sure that your volume is on your PC.

Important Note: If you mark your voice mail email as “read” your Message Light Indicator Light will go off and you will not be able to listen to that voice mail on your phone. In order for the voice mail to be added back to your phone mark the email as “unread”.

Name or Extension?

You Should Know…When you are prompted to enter a name or an extension, you can toggle between the them by pressing… # #

Retrieving Voicemail

During message playback you may:Press 1 to RestartPress 2 to SavePress 3 to DeletePress 4 to Slow DownPress 5 to Change VolumePress 6 to Speed UpPress 7 to RewindPress 8 to PausePress 9 to Fast-forwardPress # to End

After Message Playback you may:Press 1 to ReplayPress 2 to SavePress 3 to DeletePress 4 to Reply Press 5 to Forward Press 6 to Save as NewPress 7 to RewindPress 9 to Play Message

Time/Date

Retrieving Voicemail

Quick Tips for Voice Mail

After you Open Your Mailbox: To move back or erase your recording: press * To move ahead or skip through messages: press # To change your greeting: press 4 - 1 - 1 To change your password: press 4 - 3 - 1 To re-record your name: 4 - 3 - 2 For Help: press 0

HelpPress ‘ ? ‘ ONCE and press a button for information about that feature.

Press ‘ ? ‘ then the feature on the soft key and get full feature menu contents.

Single Number Reach

From here you can change the number or modify the “Ring Schedule” for this particular remote number.

Single Number Reach

If you just want to disable this number from SNR, uncheck the Mobile Phone and Enable Mobile Connect check boxes.

If you have multiple extensions, the left side will show the extensions associated with your profile. Check the box next to the “Line” in order to associate the Remote Destination with

the phones extension.

Settings: User Preferences

1. Leave handset in cradle2. Press ‘Settings’ button3. Go to ‘User Preferences’

Ring Type Contrast

Settings: Contrast

Navigate to “Contrast”

Press “Select” soft key

Use “Up & Down” Soft Keys

Press “Save”

Settings: Ring Type

Press “Settings”

Press Select for “User Preferences”

Press Select for “Ring”

Press Select again on “Default Ring”

EMERGENCY

9 1 1 or

7 - 9 1 1

Enjoy your new Cisco IP phone

and Voice Mail System!

Thank You!

Sentinel Technologies, Inc.