3
The Workforce, Quality and Organisational Development Work Stream
Collaborative Inquiry
Group
Personalisation &
Outcomes Workshops
Business process Re-
design
4
Collaborative Inquiry Process
Question
Share Experience
s
Create New Knowledge
Agree Actions
Generate Change
Involvingthose
affected bychange
5
Collaborative Inquiry in Edinburgh
Senior Sponsors
& Programm
e Team
Social Work Teams
Inquiry
Group
Inquiry
Group
Engagement Network
Inquiry
Group
Residential Care
Disability Services
Occupational
Therapists
Inquiry Group
Homecare
6
The Inquiry Question
How will we offer personalised support that;
• Helps people achieve the outcomes that are important to them; and,
• Empowers individuals to take as much control of their support as they wish?
7
The Role of Inquiry Group Members• Be ambassadors for Change• Share their stories• Seek out and listen to others stories• Share their ideas for the future• Influence the programme of change within
Health and Social Care• Improve care and support for individuals
Committed to the Inquiry
Take ownership of the agreed actions
9
Service Area Numbers of Staff
Assessment & Care Management 217
Mental Health & Criminal Justice 42
Disability Services 39
Older Peoples Services 25
Quality & Standards/Performance & Information 32
Engagement Network 50
Business Services 26
Other Areas 115
Total = 546
What the group has been doing since December 2012
10
Priority Areas
• Assessment and review• Processes and pathways• Communication• Brokerage• Training
Collaborative Inquiry
• Assessment• Customer care journey• Direct payments and alternatives• Knowledge and information• The change process
Engagement Network
11
Processes and
pathways
(October –
December
2013)
•Create a persons pathway for the future
•Produce written guidance and procedures
•Integrate process steps with IT systems
Communication (June 2013-January 2014)
•Identify key messages for all staff groups
•Produce a personalisation briefing pack
•Establish link with core network group
•Develop pictorial, easy read guidance
•Gather stories of personalisation
•Create and internet SDS forum
Action Plan
12
Assessment and
Review (March 2013 – October 2013)
•Develop and test draft assessment tool
•Provide support to other assessors
•Advise on language and format of assessment tool
•Comment on amendments and use of tool
Brokerage
(June -Decem
ber 2013)
•Establish work already undertaken around brokerage
•Research examples of brokerage undertaken in other areas
•Present proposed definition and model of brokerage for Edinburgh
Action Plan
13
Training and
Support (June 2013 – April 2014)
•Scope training and support needs
•Contribute to design of training
•Contribute to delivery of training
•Review and develop SDS elearning module
Action Plan
14
Who requires training?
Staff Groups Approximate Numbers
Referrers 220
Assessors 822
Budget Holders 64
Information and Advice Teams 48
SDS Support Teams 36
Service Provision 1968
Planning & Commissioning/ Contracts teams 25
Other Council Staff tbc
Total = 3183