1

Council PreparationsMark Hoolahan

Learning & Development Team

How council staff are preparing for personalisation and SDS

5 July 2013

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The Workforce, Quality and Organisational Development Work Stream

Collaborative Inquiry

Group

Personalisation &

Outcomes Workshops

Business process Re-

design

4

Collaborative Inquiry Process

Question

Share Experience

s

Create New Knowledge

Agree Actions

Generate Change

Involvingthose

affected bychange

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Collaborative Inquiry in Edinburgh

Senior Sponsors

& Programm

e Team

Social Work Teams

Inquiry

Group

Inquiry

Group

Engagement Network

Inquiry

Group

Residential Care

Disability Services

Occupational

Therapists

Inquiry Group

Homecare

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The Inquiry Question

How will we offer personalised support that;

• Helps people achieve the outcomes that are important to them; and,

• Empowers individuals to take as much control of their support as they wish?

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The Role of Inquiry Group Members• Be ambassadors for Change• Share their stories• Seek out and listen to others stories• Share their ideas for the future• Influence the programme of change within

Health and Social Care• Improve care and support for individuals

Committed to the Inquiry

Take ownership of the agreed actions

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Outcomes important to the group

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Service Area Numbers of Staff

Assessment & Care Management 217

Mental Health & Criminal Justice 42

Disability Services 39

Older Peoples Services 25

Quality & Standards/Performance & Information 32

Engagement Network 50

Business Services 26

Other Areas 115

Total = 546

What the group has been doing since December 2012

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Priority Areas

• Assessment and review• Processes and pathways• Communication• Brokerage• Training

Collaborative Inquiry

• Assessment• Customer care journey• Direct payments and alternatives• Knowledge and information• The change process

Engagement Network

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Processes and

pathways

(October –

December

2013)

•Create a persons pathway for the future

•Produce written guidance and procedures

•Integrate process steps with IT systems

Communication (June 2013-January 2014)

•Identify key messages for all staff groups

•Produce a personalisation briefing pack

•Establish link with core network group

•Develop pictorial, easy read guidance

•Gather stories of personalisation

•Create and internet SDS forum

Action Plan

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Assessment and

Review (March 2013 – October 2013)

•Develop and test draft assessment tool

•Provide support to other assessors

•Advise on language and format of assessment tool

•Comment on amendments and use of tool

Brokerage

(June -Decem

ber 2013)

•Establish work already undertaken around brokerage

•Research examples of brokerage undertaken in other areas

•Present proposed definition and model of brokerage for Edinburgh

Action Plan

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Training and

Support (June 2013 – April 2014)

•Scope training and support needs

•Contribute to design of training

•Contribute to delivery of training

•Review and develop SDS elearning module

Action Plan

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Who requires training?

Staff Groups Approximate Numbers

Referrers 220

Assessors 822

Budget Holders 64

Information and Advice Teams 48

SDS Support Teams 36

Service Provision 1968

Planning & Commissioning/ Contracts teams 25

Other Council Staff tbc

Total = 3183

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Next Steps

• Actions agreed by programme sponsors• Continue to meet every 6 weeks – split

into sub-groups• Review and report on progress

December 2013• Update to provider groups by December

2013• Life of the group – May 2014 review