don’t rain on my service management parade
TRANSCRIPT
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About the University of KentuckyDemographics
30,000+ students
12,500 staff
2,300 faculty
Flagship UniversityLand Grant$992M Endowment784 AcresOffices in all 120 KY counties
IT Staff250+ Campus IT
250+ UK Healthcare IT200+ College/Department IT
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Why make the move to the cloud?
McVey HallBuilt – 1928
Currently housesUKAT Data Center No generator backup Old wiring and power grid Difficult to maintain proper cooling & humidity levels Computing footprint at maximum Disaster Recovery plan no longer viable
University President & Provost wantspace for academic purposes
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Shrinking operational budgetLonger gaps in hardware refresh
Limited opportunity to change architecture
Why make the move to the cloud?
Increasing labor time spent on maintenance functions vs new project/creative solution work
Infrastructure team not able to scale configurations to meet peak loads for critical academic events
Operational Challenges
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Why make the move to the cloud?Other Risks
Natural disasters Security
Resource Management
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Challenges
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Challenges
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Challenges
Shock
Denial
Anger
Bargaining
Depression
Acceptance
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Positioning for Maneuvers
1.Define needs – How to position IT as a Service2.Contract a cloud broker3.Determine scope of cloud offerings4.Put RFPs on street
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UKAT Maneuvers to get out of McVey HallManeuver Current State
1) Move ERP system to private cloud In strategy phase – determiningconfiguration requirements and scope
2) Move server and VM farms Documenting all servers and their purpose – evaluating VM strategy
3) Move High Performance Research Computing to co-location facility
In strategy phase – documenting research needs
4) Move email/office tools to Microsoft Office 365
In process
5) Everything else Not started
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Impact to services
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Lessons Learned (so far)
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Lessons Learned (so far)
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Contact Info:Earl BegleyTwitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegleyBlog: earlbegley.comEmail: [email protected]
Questions?
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Contact Info:Earl Begley
Twitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegley
Blog: earlbegley.comEmail: [email protected]