don't panic
TRANSCRIPT
A REFERENCE REVIEW FOR PUBLIC SERVICE STAFF
TODAY WE’LL COVER
• SEARCH STRATEGIES
• THE REFERENCE INTERVIEW
• THE APEX METHOD
• ETHICS
• INFORMATION LITERACY
SEARCH STRATEGIESSTARTING YOUR SEARCH
SEARCH STRATEGIESDIGGING DEEPER
SEARCH STRATEGIESBOOLEAN
SEARCH STRATEGIESPEARL GROWING
SEARCH STRATEGIESADVANCED SEARCH
SEARCH STRATEGIESADVANCED SEARCH
WILDCARD
SEARCH STRATEGIES
SEARCH STRATEGIES
BUT LET’S NOT GET AHEAD OF OURSELVES.
ARE YOU SEARCHING FOR WHAT YOUR PATRON REALLY WANTS?
REFERENCE GONE WRONG
Ancient Ruins
REFERENCE GONE WRONG
Ancient Ruins
REFERENCE GONE WRONG
Ancient Runes
REFERENCE GONE WRONG
Training Boxers
REFERENCE GONE WRONG
Training Boxers Training Boxers
REFERENCE GONE WRONG
REFERENCE GONE WRONG
The Great Depression
REFERENCE GONE WRONG
Cinnamon
REFERENCE GONE WRONG
Cinnamon
Dinosaurs
REFERENCE GONE WRONG
Cinnamon
Dinosaurs
YOUR EXAMPLES, PLEASE.
THE REFERENCE INTERVIEW
1. BE APPROACHABLE
THE REFERENCE INTERVIEW
2. SHOW INTEREST
THE REFERENCE INTERVIEW
3. LISTEN
THE REFERENCE INTERVIEW
4. ASK QUESTIONS
THE REFERENCE INTERVIEW
5. CONDUCT THE SEARCH
THE REFERENCE INTERVIEW
6. FOLLOW UP
THE REFERENCE INTERVIEW
1. BE APPROACHABLE
2. SHOW INTEREST
3. LISTEN
4. ASK QUESTIONS
5. CONDUCT THE SEARCH
6. FOLLOW UP
THE REFERENCE INTERVIEW
1. BE APPROACHABLE
2. SHOW INTEREST
3. LISTEN
4. ASK QUESTIONS
5. CONDUCT THE SEARCH
6. FOLLOW UP
(REPEAT AS NECESSARY!)
BUT SOMETIMES YOU DON’T EVEN KNOW WHERE TO START.
WE DON’T SAY:
“I’M SORRY, BUT I DIDN’T TAKE ANY ART CLASSES IN COLLEGE. I WOULDN’T KNOW
WHERE TO START TO HELP YOU FIND INFORMATION ON VAN GOGH.”
WE DON’T SAY:
“OH, I’M MUCH TOO YOUNG
TO KNOW ANYTHING
ABOUT HISTORY.
MAYBE YOU CAN
GO ASK THAT
OLDER LIBRARIAN OVER THERE.”
WE DON’T SAY:
“OH! YOU READ THAT TRASH?!
I CAN’T HELP YOU WITH THAT!”
© Bill Meltzer
APEXReference
TransactionalBehavioral Model
© Bill Meltzer
AEX
© Bill Meltzer
AEX
quanimityrobe
e plore
© Bill Meltzer
Admit
I DON’T KNOW EVERYTHING
I DON’T KNOW EVERYTHINGBUT THAT’S OKAY,I CAN FIND OUT.
© Bill Meltzer
Admit
© Bill Meltzer
robe
X
© Bill Meltzer
robe
© Bill Meltzer
Equanimity
I’VE ANSWERED THAT SAME QUESTION
I’VE ANSWERED THAT SAME QUESTION
300 TIMES TODAY!!!
YOU WANT TO KNOW
YOU WANT TO KNOW
WHAT?!?
© Bill Meltzer
Equanimity
© Bill Meltzer
Xe plore
X
“HOW DO YOU PRONOUNCE STARRETT?”
“WHERE ARE THE BOOKS WITH PRAYERS TO COUNTERACT THE EVIL SPELLS PEOPLE ARE CASTING ON ME?”
I NEED A QUOTE FROM THE INVENTOR OF THE CAR.
“I remained firm. The courageous faith in the future could not rob me. There was only one person in the world who believed as brave and as I hoped - my wife.”
© Bill Meltzer
Xe plore
eXpect
© Bill Meltzer
AEX
quanimityrobe
e plore
ETHICSMEDICAL, LEGAL, AND BUSINESS
ETHICSMEDICAL, LEGAL, AND BUSINESS
ETHICS
• PRIVACY AND CONFIDENTIALITY
• PROFESSIONAL COMPETENCE
• INTELLECTUAL FREEDOM
• EQUITABLE SERVICES AND ACCESS
• INTELLECTUAL PROPERTY
INFORMATION LITERACYEVALUATING SOURCES
Who produced the source?What is the purpose?Who is the intended audience? Is the information accurate? Is the information objective? Is the information current?
