Dear Friend,I would like to take this opportunity to thank you for your ongoing commitment to the Canadian Red Cross. It is because of you that we are able to provide important life-saving assistance to thousands of people both in Canada and around the world each and every day.

It has been another busy year for the Canadian Red Cross. From responding to domestic emergencies, including widespread flooding in Thunder Bay, to continued work overseas in countries like Haiti, we were there to help.

On average, the Canadian Red Cross responds to emergencies in Canada every four hours and up to three emergencies per week around the world. It is because of our preparation, training, investment and infrastructure that we are able to respond rapidly and effectively to people in need. We are proud of the work that we do, and you should be as well.

Thank you for your support. Our efforts would not be possible without you.

Sincerely,

DONORREPORT 2012

Conrad SauvéSecretary General & CEO

DISASTER MANAGEMENT IN CANADA Î • 46,719 people directly assisted Î • 6,197 trained disaster response volunteers Î • 2,321 disaster responses in Canada

HEALTH AND SOCIAL PROGRAMS IN CANADA(available in some provinces only)

Î • 240,534 articles loaned through the Health • Equipment Loan Program (HELP)

Î • 46,033 people served through Link to Health, Meals on Wheels, Transportation and other home assistance programs

Our Work in CanadaRed Cross Responds in Thunder BayOn May 27, 2012 heavy rain led to extensive flooding in northwestern Ontario. The City of Thunder Bay and some of the surrounding communities were particularly hard hit, leading the City to declare a state of emergency. The flooding caused such devastation that it warranted a large response – in fact, it was the largest Red Cross response in Ontario in the last decade. In 18 days, more than 160 Canadian Red Cross staff and volunteers committed more than 14,000 hours providing support and assistance to the families affected by the flood.

In cooperation with other first responders and the City of Thunder Bay, the Canadian Red Cross established two shelters, an Information Centre and phone support line, three Assessment Centres where families could receive immediate aid, and a Disaster Response Unit that delivered almost 500 clean-up kits.

Thanks to donors like you, the Red Cross provided support to approximately 2,150 Thunder Bay residents and will continue to monitor long-term recovery for all affected people.

Up in smoke - Quebec family loses home in fireDiane Pinsonneault and her partner Olivier Brais had just put up the curtains in their new home in Saint Alphonse de Granby, Quebec when they smelled a slight odour of smoke.

“We saw smoke coming from the corner of the house. In the short time it took to dress the kids, the kitchen wall was burning and the floor was cracking”, remembers Mrs. Pinsonneault.

“In our minds, the Red Cross helps people affected by disasters in Haiti and around the world, but we forget that it is also here for us, in Canada”, she confided. Canadian Red Cross volunteers quickly arrived with blankets, hygiene kits and vouchers for hotel nights and meals for the entire Pinsonneault family.

“We really appreciated the help because it allowed us to be all together in a hotel room and quietly

recover from the emotion as a family. Thank goodness the Red Cross was there for us.”

The Red Cross’ work throughout the world is guided by 7 Fundamental Principles: Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality

Letter of GratitudeMy mother Elizabeth, who lives in Sarnia, receives regular rides from the Ontario based transportation program of the Canadian Red Cross. She has appreciated the kindness, detailed service and personal care the drivers of the unit provide for her.

She is amazed the service is so exceptional. As we correspond by telephone on a daily basis, I hear from her about this experience at least twice a week.

I am truly amazed at what must be a tremendous selection and training program carried out in order to select the finest people to drive and make close contact with people like my mother.

The international work of the Red Cross has always been one of our top charities to support. Now, as a result of the impressive service provided to my mother, we decided to also commit ourselves to the Canadian Red Cross by making a monthly donation to support work in Canada. Every call to my mother, after she has had a ride with your service, has only confirmed the appropriateness of our decision.

All this to say: “Thanks a million from all of us!”

— Dr. Daniel Maoz, Cambridge, Ontario

Your Donation at Work

“Now, as a result of the impressive service provided to my mother, we decided to also commit ourselves to the Canadian Red Cross by making a monthly donation to support work in Canada.”— Dr. Daniel Maoz, Cambridge, ON

Our 5-year average cost of fundraising is 16.2%. For complete financial information please visit www.redcross.ca/annualreport11-12

* Other Programs include Community Initiatives, Humanitarian Issues Promotion, Home Support, Injury Prevention and Program Management

Disaster Management:

43.62%

RespectEd: Violence and Abuse Prevention:

10.96% HELP: Health Equipment Loan Program:

23.19%

Other Programs*:

22.23%

OUR WORK AROUND THE WORLDINTERNATIONAL OPERATIONS

Î 13 field offices operating in 27 countries around the world Î $24.5 million in total spending on Development Projects (excluding Haiti) Î 265 delegate missions* Î 190.15 metric tonnes of relief supplies managed Î $58,730,870 in support to 59 emergency relief operations in 42 countries

* missions include short-term emergency response as well as long-term bi-lateral/multi-lateral deployments

Update from Haiti - Canadian Red Cross completes shelter program On January 12, 2010 the tiny Caribbean country of Haiti changed forever following a devastating 7.0 earthquake and numerous aftershocks. Through the generosity of our donors, the Canadian Red Cross has worked tirelessly to rebuild Haiti better and stronger than it was prior to the tragedy.

The Canadian Red Cross is pleased to announce the completion of the shelter program in Haiti, which has provided over 7,500 families in Jacmel and Leogane with earthquake and hurricane resistant homes.

Looking aheadAt the Red Cross, we know our work is never complete. It is our commitment to you, our donors, that we will continue to strengthen communities in Canada and around the world. Thank you for all you have allowed us to do.

Thinking of leaving a gift in your will to Red Cross? Learn more at

www.redcross.ca

Tell us your Red Cross story!Have you or someone you know been helped by the Canadian Red Cross? We want to hear from you! To share your story, please visit www.redcross.ca/shareyourstory

T: 1-800-418-1111 E: WeCare@redcross.ca redcrosscanada canadianredcross

www.redcross.ca