DONNA TURNER35 Cecil Crescent, Hatfield, Herts, AL10 0HF

Tel No: 07552218265Email: donnaft64@hotmail.co.uk

I am a confident and outgoing person with good interpersonal skills that have been developed throughout my working life. I am extremely hardworking, persevering and strive to provide a professional service. Working efficiently on my own as well as within a team, I am reliable, confidential and trustworthy. I am able to work to strict deadlines – prioritising work as necessary and keeping excellent time management. I am creative and imaginative, whilst keeping my feet firmly on the ground. I am open to challenges – feeling I have accomplished many in my career to date.

Computer Skills

WordExcelMicrosoft OutlookSkype for BusinessPowerPointAdobe Editor

Employment History

March 2005 – Present Hertfordshire Constabulary HQ, Stanborough Road, Welwyn Garden City, Hertfordshire AL8 6XF

I currently work in the Executive Support Department as an Executive Support Officer and have eleven years’ experience of Business Support/ Personal Assistant. The Chief Police Officers I have worked for during this time include:

Chief ConstableDeputy Chief ConstableAssistant Chief ConstablePolice SuperintendentsPolice Chief Inspectors

Executive Support Officer to Director of Change Tri-Force Collaboration (secondment)November 2014–Present

- Tri-Force liaison – l am the single point of contact for liaison between Bedfordshire, Cambridgeshire & Hertfordshire with regards to collaboration

- Briefing of Critical Incidents – providing details of overnight critical incidents to Chief Officer team

- Extensive diary management – using Outlook to co-ordinate DoC diary- Email management – filtering emails, drafting replies and managing an electronic filing

system

- Skype for business – organising on-line business meetings via Skype with external stakeholders/ partners

- Travel arrangements – extensive international travel arrangements incl. visas etc - Client liaison – with senior officers and staff within the constabulary, other forces, external

partners and the wider PA team- Queries/complaints - dealing with both internal & external enquires / complaints direct- Meeting schedules - production of weekly/ monthly/yearly schedules- Meeting management – between internal and external colleagues and senior clients- Minute taking – monthly executive meetings, policing operational both pre-planned and

spontaneous, chasing actions and updates in readiness for the next meeting.- Presentation documents – extensive use of PowerPoint for presentations - Event organisation – briefings, operational planning, conferences and seminars- Gold crisis meetings - providing 24/7 executive support - Serving the Public – financial saving through assisting Police and Crime Commissioners and

Police Chief Officers with Tri-Force collaboration

Executive Assistant to Assistant Chief Constable Crime and Operational SupportSept 2012–November 2014

- Extensive diary management – using Outlook to co-ordinate ACC diary- Email management – filtering emails, drafting replies and managing an electronic filing

system- Travel arrangements – Extensive international travel arrangements incl. visas etc - Client liaison – with senior officers and staff within the constabulary, other forces, external

partners and the wider PA team- Queries/complaints - dealing with both internal & external enquires / complaints direct- Meeting schedules - production of weekly/ monthly/yearly schedules- Meeting management – between internal and external colleagues and senior clients- Minute taking – monthly executive meetings, policing operational both pre-planned and

spontaneous, chasing actions and updates in readiness for the next meeting.- Presentation documents – extensive use of PowerPoint for presentations - Event organisation – briefings, operational planning, conferences and seminars- Gold crisis meetings - providing 24/7 executive support - Line management – oversee the Executive PAs, ensuring that a professional PA service is

provided to the Executive Support Team- Appraisals – completing appraisals for Exec PA Team

Project Officer/ Office Manager Hertfordshire Olympic Planning Team (secondment)February 2010-September 2012

- Correspondence & Police Training Logs – producing and maintaining logs- Research and briefing documents – carry out research and put together detailed briefing

notes - Resources - compiling extensive data for duration of Hertfordshire's Olympic Competition- General office admin – management of all correspondence of the Hertfordshire Olympic

planning departments, photocopying, faxing, scanning office maintenance etc.- Event organisation – briefings, operational planning, conferences and seminars- Client liaison – co-ordinating deadlines set by the London Organising Committee for the

Olympic Games (LOCOG)

This role also included: Extensive diary management, email management, travel arrangements, meeting management, presentation documents & minute taking

Principle Personal Assistant (Secondment, Maternity Cover)August 2009-February 2010

- Line management – oversee PAs working at Headquarters and ensure that a professional PA service is provided to all senior police officers and staff

- Appraisals – completing appraisals for Headquarters PA Team

This role also included: Extensive diary management, email management, travel arrangements, meeting management, presentation documents, minute taking & general office admin

Business Support Administrator to the Hertfordshire Criminal Justice Board (HCJB)March 2005-August 2009

- Administration support – to all HCJB Sub Groups

This role also included: Extensive diary management, email management, travel arrangements, meeting management, presentation documents, event organising, minute taking & general office admin

Interests

GardeningTheatreFamilySocialising Travel

References on request