dom-modern approach to service delivery
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Be the change you want to see.....DOM-MODERN APPROACH TO SERVICE DELIVERY ....uploaded by T J joseph Additional Tahsildar Meenachil Mob 9447464502TRANSCRIPT
SERVICE DELIVERY.
GOVERNMENT OF KERALA.
DISTRICT OFFICE MANUAL.
DOM.
PROCEDURES,
COMMUNICATION..
DUTIES.
BE S.M.A.R.T.
SPECIFIC. MEASURABLE. ACHIEVABLE.
REWARDING.. TIME
BOUNDED.
THE POWER OF THE PEOPLE IS STRONGER THAN PEOPLE IN POWER.
RIGHT TO
INFORMATIONRIGHT TO
FOOD
RIGHT TO
HEALTHRIGHT TO
EDUCATION.
RIGHT TO
HEARING..
RIGHT TO
SERVICE.
CUSTOMER IS THE EMPEROR.
QUALITYSPEED.
INFORMATION.
CITIZEN CENTRIC ADMINISTRATION.
ACCOUNTABILITY
TRANPARANCY.
RESPONSIVENESS.
.
EFFICIENCY.
EFFECTIVENES.
EXCELLENCE
.
SHARPEN YOUR AXE ,,,,,,
HARD WORK
VS
SMART WORK,
YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR
CHOICE.
LEARN
TO SATISFY
CUSTOMERS
CREATE
TRUST.
LEARN TO
LOVE THE
CROWD
YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR
CHOICE.
LEARN
TO SATISFY
CUSTOMERS
CREATE
TRUST.
LEARN TO
LOVE THE
CROWD
WHY A CUSOMER BECOME ANGRY.
A CUSTOMER BECOME ANGRY
WHEN
HIS DISSATISFACTION IS POORLY MANAGED.
ENJOY THE RIDE……BE THE CHANGE
YOU WANT TO SEE…………YOUR ASSETS.
YOUR
ATTITUDE
YOUR
SKILLS.
YOUR
HEALTH.
YOU CANNOT WIN WITHOUT HELPING OTHERS TO WIN….
INTEREST.
COMMITMENT.PASSION.
REMEMBER……DOM IS A GOOD SERVANT…BUT A BAD
MASTER..
FAMILY.
FINANCIAL.
PHYSICAL.
MENTAL
SOCIAL.
SPIRITUAL
BALANCED LIFE..
FAMILY.
FINANCIAL.
PHYSICAL.
MENTAL
SOCIAL.
SPIRITUAL
,
EFFICIENCY EFFECTIVENES.EXCELLENCE.
DOMRIGHTS
&
SERVICE
QUALITY
IN
SERVICE
DELIVERY.
WHAT CAN WE DO
WHAT CAN WE DO….
OBTAIN THE
REPORTS IN FILES
WITHOUT ISSUING
REMINDERS…….
Why this barricade….?
DO THINGS DIFFERENTLY.
BREAK THE BOUNDARIES…..
WHAT CAN WE DO….
Informal file workshops.
WHAT CAN WE DO….
Inter personal
relationship..
DIGITAL DIVIDE…...
WHAT CAN WE DO….
INSIST TELEPHONE
NUMBER
OF THE APPLICANT
IN EVERY
APPLICATIONS.…….
WHAT CAN WE DO….
INCLUDE
TELEPHONE NUMBER
FAX NUMBER
MAIL ADDRESS
OF THE OFFICE
IN EVERY
COMMUNICATION.
WHAT CAN WE DO….
SPENT
A SMALL PART OF
INCOME FOR YOUR
BETTERMENT.
WHAT CAN WE DO….
SMART
COMMUNICATION.
SPECIFIC,
MEASURABLE,
ACHIEVABLE
RESULT ORIENTED &
TIME BOUNDED.
WHAT CAN WE DO….
SMART
COMMUNICATION.
SPECIFIC,
MEASURABLE,
ACHIEVABLE
RESULT ORIENTED &
TIME BOUNDED.
WHAT CAN WE DO….
GO EXTRAMILE…..
TIME MANAGEMENT IS LIFE MANAGEMENT.
MANAGE
YOUR TIME.
.
WHAT CAN WE DO….
Grouping.
WHAT CAN WE DO….
Grouping.
WHAT CAN WE DO….
Consolidation
Of information.
Keep it in clouds.
IF YOU WANT TO BE SMARTREMEMBER…..
PERSONAL
REGISTER
IS
A
GOOD SERVANT.
BUT
A
BAD MASTER..
RECEIPT OF TAPAL.
STAMP
CANCELLED
INITIALS
OF
HODDATE SEAL
CURRENT
NUMBER.CATEGORY. TIME LIMIT.
RECEIPT OF TAPAL.
PERSONAL REGISTER IS NOT PERSONAL……...
1.SERIAL NUMBER
2.CURRENTNUMBER.
3.DATE.
4.SUBJECT.
5.DATE OFSUBMISSION.
6. DATE OF RETURN
REFERENCEISSUED TO WHOM.
8. COMMN RECEIVED
9.DATE.
10.NATUREOF DISPOSAL..
PERSONAL REGISTER IS NOT PERSONAL……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14(0471-2357889)
PERSONAL REGISTERCROSS REFERNCING……..
COL.2 COL.3
26-10-14
2387 4375/13 2354 2231/10 2355 2267/11 2357 9854/11
SUBMISSION OF FILESMATERIALS NEEDED..
PENDING
BACK FILENEW FILE. DISPOSAL.
STOCK
FILE
.
SIMILAR
BACK FILE.TIME LIMIT.
.
NOTE FILE……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
NOTE.
SUB-LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS.-POSSIBILITY OF ASSIGNMENT UNDER ZERO LAND LESS SCHEME. REF-FAX MESSAGE NO B1- 543566/14 DT 14/09/14 from SECY REVENUE (S) Dept. C1-5476/14 )
drafting….
C1-9756/14
District Collector, kottayam
sub-
ref.
I invite kind attention to the ref cited …….........................................................................................
Sending e mail messeges….
C1-9756/14
District Collector, kottayam
sub-
ref.
I invite kind attention to the ref cited …….........................................................................................
SUBMISSION OF FILESMATERIALS NEEDED..
PENDING
BACK FILENEW FILE. DISPOSAL.
STOCK
FILE
.
SIMILAR
BACK FILE.TIME LIMIT.
.
DOM….
FLAGGING…….
DOM….
LINKING
DOM….
LABELLING…….
DOM….
TAGGING…….
DOM….
FLAP COVER…….
Files having no action in the immediate future….
CALL BOOK…….
Files having no action in the immediate future….
Special register,…….
Files having no action in the immediate future….
Asset register.…….
DISPOSALS.
CALL BOOK…….
DISPOSALS.
L:Dis. K:Dis. R:Dis.
N:Dis.. XN: Dis.
DISPOSAL jackets.
L:Dis. K:Dis. R:Dis.
N:Dis.. XN: Dis.
SMART despatch…..
Tapal. Messenger
Phone..
E mail Fax.
.
Thank You…………………………
T. James Joseph, Adhikarathil,
Kottayam,Kerala.