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The information contained in this document is not to be used for any purpose other than the purposes for which this document isfurnished by GENPACT, nor is this document (in whole or in part) to be reproduced or furnished to third parties or made public withoutthe prior express written permission of GENPACT.
[Document Title]
NOTICE
Classification: Genpact Internal
® 2017 Copyright Genpact. All Rights Reserved.
Sanjay Srivastava, Chief Digital Officer, Genpact
Putting AI to work:Lessons learned
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Agenda
• Defining AI for the enterprise
• Putting AI to work – our lessons learnt
• A practical approach we are using
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Reasoning Interaction
Learning
Defining AI in the enterpriseand separating it from intelligent automation
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Domain knowledge is key to AI
Reasoning Interaction
Learning
Distillation
Goal Directedness
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Three business models for AI in the enterprise
Optimize
operations
Transform value
proposition
Create
compelling
journeys
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AI: Optimizing operations
1.
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AI: Creating compelling journeys
2.
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Transform value proposition:wealth management
AI: Transforming value propositions
3.
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Genpact is on a large digital transformation journey
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Making AI work:1. Gearing for two-speed
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Making AI work:2. Driving governance
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Making AI work:3. People matter
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Three keys to enterprise adoption:
ModularityIntegrationGovernance
Genpact Cora
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Summary• Get started now• Approach AI as a board-level strategy• Get governance right
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“Transformation isn’t about improving. It’s about rethinking.”
Malcolm Gladwell
Thank youe: [email protected]