do you have a non-urgent query? online presence improving ... · we thank you for your feedback and...
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Call us on: 01924 784101 Email us at: [email protected] Like us on: www.facebook.com/tmcwakefield Follow us on: www.twitter.com/tmcwakefield Visit us at: www.tmcwakefield.co.uk
Friends and Family results from December
We are proud to announce all our friends and family
test results from last month were 100% positive!
73% of people said they were extremely likely
to recommend us
27% said they would be likely to recommend us
We thank you for your feedback and promise to
continue working hard to provide you with the best
service.
Online Presence – Improving ways to
contact surgery.
Do you have a NON-URGENT query?
Why not email us instead?
We have a team of administrators who check the
inbox regularly so we aim to reply to you within 48
hours! If used correctly, we believe this to be an
extremely beneficial form of communication.
Examples of issues that could be sent via email are:
Changes to contact details or addresses
Questions regarding prescriptions
General queries.
Get in touch with us today using our email address:
World Cancer Day
World Cancer Day is the ideal opportunity to spread
the word and raise awareness of cancer in people’s
minds and the world media. This global event takes
place every year on 4 February and aims to save
millions of preventable deaths each year by
encouraging individuals to take action.
Find out more at: https://www.worldcancerday.org/
Keep an eye out on our social media platforms;
Facebook and Twitter in 2019 as we aim to
increase our online presence to better reach you
and spread any practice related news.
Call us on: 01924 784101 Email us at: [email protected] Like us on: www.facebook.com/tmcwakefield Follow us on: www.twitter.com/tmcwakefield Visit us at: www.tmcwakefield.co.uk
Living Care Pharmacy WF1 1TT
Mon - Fri: 8:30am – 6:15pm Saturday and Sunday: Closed Christmas Day: Closed Boxing Day Closed New Year ’s Day Closed
I have an appointment with an HCA
not a GP - what can they do?
Wasted Appointments in January 2019
In January there were 610 missed appointments. We urge that if you are unable to make your appointment please let the surgery know, the appointment may be offered to another patient who may need it.
Healthcare assistants or HCAs work in hospital or
community settings, such as GP surgeries, under the
guidance of clinical staff. HCAs play an important
part in delivery a high standard of care to patients at
TMC. They support our GPs and doctors in ensuring
that patients are seen in a timely manner
Some of their responsibilities include:
Giving and discussing results
Completing NHS health checks
Ear syringing
Assisting minor surgeries e.g. coil fitting and implants
Taking blood - Phlebotomy clinics
Health promotion or health education work
Flu/Pneumonia and Shingles vaccinations
B12 vaccinations
ECG’s
Suture/clip removal
Both Trinity Medical Centre and Sandal Surgery will be closed from 12 pm lunchtime on Wednesday 27th February as our teams take part in Target training sessions.
Let us know what you think!
We want your feedback on our new newsletter. What do you want to see from us? What are your comments
on the points raised? Write your thoughts and hand them to reception or email us at
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Time to talk – Time to change
It easy to say let’s talk about mental health, but some people still find opening up about mental health a real struggle. On February 7th Time to talk day is all about bring people together to break the stigma and raise awareness of Mental Health. Whether it’s meeting for a cup of tea or talking on the phone, opening communication is the first step towards acknowledging a problem. For further information on this please visit:
https://www.time-to-change.org.uk/about-mental-
health