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Activity Workbook

Home Finance Manager

Learning Journey Study Block 1

Participant Name: ____________________________________

Salary ID: ____________________________________

Introduction 1Completing this workbook................................................................1

1 Professional practice and performance 2

2 Work priorities and professional development 7

Study Block 1 — Training History Evidence Checklist 8

Learning log 9Introduction......................................................................................9Instructions — Example Only........................................................10Learning log...................................................................................11

Manager Declaration 13

Prior to your scheduled Kaplan Assessor visit/call 13

Participant Declaration 13

Assessment Outcome 14

Activity Workbook – Learning Journey Study Block 11

IntroductionTo be granted the (FNS51811) Diploma of Financial Services you need to demonstrate the skills and knowledge requirements covered by the qualification. This will be done by providing satisfactory evidence of the training you have completed on Westpac’s eAcademy, discussions with your Kaplan Assessor and through the completion of the activities contained within this Activity Workbook.

Completing this workbookAll activities within this workbook are to be completed.

As a general rule each activity will require an explanation of your understanding of the topic. Bullet points are acceptable where appropriate. If additional space is required to fully answer the activity you may attach additional pages to the back of this workbook, however please reference the activity within the original space provided. Where possible open this workbook as a word document and type your responses in the boxes provided.

You may be required to research and/or speak with colleagues to adequately answer each of the questions.

Attach your eAcademy Training History report showing successful completion of the required training to the back of this workbook and sign where indicated.

Assessment

Kaplan will:

• assess your competency based on:

– the level of detail in your answers

– your understanding of the content

– your eAcademy Training History report

• provide feedback if the evidence you have provided is insufficient or does not demonstrate competency

© Kaplan Education Pty Ltd. All rights reserved.

FNSINC401A Apply principles of professional practice to work in the financial services industry * BSBWOR501B Manage personal work priorities and professional development

2 FNS51811 Diploma of Financial Services

1 Professional practice and performance1.1 What available performance reporting data can you refer to in able to

measure how you are tracking against your KPIs?

1.2 Explain briefly how you manage your required work activities and available resources to meet your KPIs.

1.3 Explain briefly how you would adapt to changes that impact you achieving your KPIs.

Participant Activity Workbook_v1_October 2014



1.4 Explain six (6) examples of regulations and two (2) examples from relevant codes of practice that impact your role.




Access Westpac’s Sustainability and Community internet site and familiarise yourself with the Environmental policy:

<http://www.westpac.com.au/about-westpac/sustainability-and-community>

1.5 Evaluate Westpac’s Environmental policy and explain how one aspect of this policy is integrated into your day to day business activities.

Access Westpac’s Sustainability in Action, Our Employees intranet site and familiarise yourself with the content:



http://www.westpac.com.au/about-westpac/sustainability-and-community/


<http://www.westpac.com.au/about-westpac/sustainability-and-community/sustainability-action/our-employees/>

1.6 Explain the strategies listed on this page and how they create a healthy work environment.



http://www.westpac.com.au/about-westpac/sustainability-and-community/sustainability-action/our-employees/

http://www.westpac.com.au/about-westpac/sustainability-and-community/sustainability-action/our-employees/


Traditionally the term ‘bottom line’ has focused on the profit a company can make. The concept of triple bottom line principles adds two more ‘bottom lines’; social and environmental concerns. The three together are often paraphrased as ‘Profit, People, and Planet’.

Coined in 1994 by John Elkington and later used in his 1997 book ‘Cannibals With Forks: The Triple Bottom Line of 21st Century Business’ describing the separate financial, social and environmental ‘bottom lines’ of companies.

A triple bottom line measures the company’s economic value, ‘people account’ — which measures the company’s degree of social responsibility and the company’s ‘planet account’ — which measures the company’s environmental responsibility. Elkington argued that companies should prepare three bottom lines — the triple bottom line — instead of focusing solely on its finances, thereby giving consideration to the company’s social, economic and environmental impact.

Source: Investopedia <http://www.investopedia.com/terms/t/triple-bottom-line.asp>.

Access Westpac’s Sustainability & Community, News and Stories intranet site and familiarise yourself with the content:

<http://www.westpac.com.au/about-westpac/sustainability-and-community/news-stories/news/>

1.7 Review the News and Stories page and analyse the measures taken by Westpac’s in order to capitalise on Triple Bottom Line Principles.



http://www.westpac.com.au/about-westpac/sustainability-and-community/news-stories/news/

http://www.westpac.com.au/about-westpac/sustainability-and-community/news-stories/news/

http://www.investopedia.com/terms/t/triple-bottom-line.asp


2 Work priorities and professional development2.1 Evaluate your professional knowledge and skills and identify your

development needs.

2.2 Based on those development needs you have identified above outline a Professional Development Plan for yourself that covers the next twelve months. This plan should include your development needs and goals, licensing requirements, review cycles and timeframes for the achievement of each.

Insert rows as required

Development Activity Purpose of Activity Time Frame




Study Block 1 — Training History Evidence ChecklistYour eAcademy Training History Report must be attached to this Activity Workbook, as each of the training programs below are required as evidence towards adequately assessing your achievement of the (FNS51811) Diploma of Financial Services.

You can access your Training History by logging into eAcademy and selecting the Reporting tab>My reports>Learner - My Training History>Run.

You must show successful completion and/or attendance to the following programs:

eAcademy Training program Date completed/attended

Code of Banking Practice - Consumer Lending (via eAcademy)

Introduction to Products (via eAcademy)

NCCP Modules: (via eAcademy)

Account Servicing

Putting it together

Loan Documentation

Sales requirements

Resolve Recover Delight (via eAcademy)

RG146 Tier 2 personal Advice Accreditation (via eAcademy)

Note: Dates recorded above should be reflected on your eAcademy Training History Report or additional evidence of the training program completion must be provided, i.e. certificate of attendance/completion.




Learning log IntroductionEach Activity Workbook contains a learning log which is designed to record any training or industry experience that you receive while registered in the Best Banker Program. It shows evidence of activities and training that you participate in that is relevant to the industry that you are working in and the qualification you are undertaking.

You are required to register the amount of any training and assessment time you participated in throughout the duration of your course.

Training and assessment time should include any professional development activity where you have the opportunity to build skills and knowledge required for your role on and off the job. This could include:

• Completing assessment tasks

• One-to-one coaching with your trainer, manager or others

• Attendance at training courses

• Online training

• Buddying/coaching/mentoring activities

• Job rotation

• Team building

• Research activities i.e. company policies and guidelines, industry and/or competitor information

• Team meetings

• Attending a workshop, seminar, conference

• Asking and gaining insight/information from colleagues

• Company induction not specific to the qualification — induction in the workplace.

It is expected that you record an average of 12 hours per month (48 per 2 months for your first Study Block). The more hours you can log, the more evidence there is for the knowledge and skills you have attained during your program.

You are responsible for your learning log to be completed on a regular basis and have it verified by your Manager at the due date of each Activity Workbook.

Your employer is to ensure that you are given adequate time to complete the learning log requirements as well as all work activities, training and completion of your Activity Workbook.

Note: It is to be kept by you throughout your training and produced when requested by either your Assessor or other government entities such as the Apprenticeship Centre.




Instructions — Example OnlyYou can log several activities for each day and different activities on different dates. Enter the time in a minimum of 15 minute blocks.

Date Description of learning/Training activity & key learning/s Start time End time Total time

Daily Team meetings including discussion of sales focus and compliance updates 30 min/day x 20 days

9.00 am 9.30 am 10.00

Weekly Read weekly updates 30min/week x 4 weeks 8.30 am 9.00 am 2.0

Monthly One-on-one coaching session with Manager x 1 month 11.00 am 12.00 pm 1.00

Monthly One-on-one coaching with HFM buddy x 1 month 10.00 am 11.00 am 1.00

Monthly Live observation of customer conversations with BM x 1 month

9.30 am 10.00 am 0.5

22/8/14 Specialist presentation – BT Super 4.30 pm 5.30 pm 1.0

4/9/14 eAcademy module – Mastering Consumer Lending 4.00 pm 5.00 pm 1.00

8/9/14 Learn new Internet Banking Procedures and demonstrate for customer

2.00 pm 2.30 pm 0.5

10/9/14 Attend Workshop 8.30 am 5.30 pm 8.0

15/9/14 to

17/9/14

Complete Best Banker Activity Workbook 8.00 am 9.00 am 3.0

20/9/14 Best Banker Conference call with Kaplan Trainer 11.00 am 12.00 pm 1.0




Learning logYou may insert or remove rows as required.

Date Description of learning/Training activity & key learning/s Start time End time Total time




Manager Report – Study Block 1Each Activity Workbook contains a manager report which is required to be completed by your manager. This report allows you manager to contribute to the competency process.

Units of competency being reviewed:

FNSINC401A Apply principles of professional practice to work in the financial services industry

BSBWOR501B Manage personal work priorities and professional development

Manager Guide: The Kaplan Trainer/Assessor will make a decision of competency outcome based on work submitted by the participant. As the participants manager we appreciate your contribution towards the competency decision. To support this decision we ask you to complete the following observation checklist.

For each question, you should certify “Yes” only if you have observed the participant display these behaviours in the workplace. Where you indicate “Yes” you are confirming the participant has completed the tasks as described.

Participant Name:

I have observed this participant… YES NO

Identify the scope, sectors and responsibilities of the industry

Identify and apply financial services industry guidelines, procedures and legislation

Identify sustainability issues for the financial services industry

Manage information

Participate in and facilitate work team activities

Plan work to be completed taking into consideration time, resources and other constraints

Develop and maintain personal competency

Establish personal work goals

Set and meet own work priorities

Develop and maintain professional competence

Comments:




Manager DeclarationBy signing this declaration I confirm:

I have reviewed the participants learning log and verify that it is accurate and complete.

I have completed the Manager Report in full and understand my role in the process of obtaining this report.

I, as the third party, have agreed to participate in the evidence gathering process and understand when and how to collect the evidence.

Manager’s name:

Manager’s signature: Date:

Prior to your scheduled Kaplan Assessor visit/callPlease scan and email to your Kaplan Assessor evidence of:

Your Activity Workbook, including:

- Your completed learning log

- Your completed Manager Report

- Your completed Training Evidence Checklist

- Your completed Manager & Participant Declarations

Your eAcademy Training History Report print out– showing all Study Block 1 learning complete

Participant DeclarationBy signing this declaration I confirm:

That all evidence for this assessment is present and is my own work.

That I have reviewed the Manager Report and I agree with the competency outcome.

Participant’s name:

Participant’s signature: Date:




Assessment OutcomeI confirm that all evidence for this assessment is present and I have deemed the assessment:

Satisfactory

Not Yet Satisfactory

Assessor’s name:

Assessor’s signature: Date:

Note: Feedback on your Activity Workbook will be provided by your Assessor at your scheduled visit/call.



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