do more with office 365!
TRANSCRIPT
Do more with Office 365: new insights on driving user adoption
Level: 100
Track: End-User, Business
#SPSBE01
Marc Vanderheyden
April 18th, 2015
Pla
tin
um
Go
ldSilver
Thanks to our sponsors!
Project
Team(s)Working
Group(s)
Department
Business
Process(es)
Phone
Documents
& Files
Enterprise
Social
Media
Collaboration
Contexts
Tools
Communities
Back-end
& ERP Data
Tasks
Team
Productivity
Personal
Productivity
Small picture
Outlook
Calendar
Tasks
Mails
Meetings
Appointments
To Do’s
Contacts
People Search
Communication
Yammer
Groups
Networks
Conversations
Document
storage
Communication
Surveys
SharePoint
Sites
Libraries
Task ListsCalendars
Document
storage
Document
sharing
Intranet
Project Site
Team Site
Wiki
Surveys
People Search
Lync
IMGroups
Telephony
Communication
Meetings
People Search
Document
sharing
OneDrive
Document
storage
Document
sharing
Office
Document
sharing
WordExcel
PowerPoint
…
Content
Creation
Outlook SharePoint Yammer Lync OneDrive
Calendar
Tasks
Mails
Meetings
Appointments
To Do’s
Contacts
People Search
Sites
Libraries
Task ListsCalendars
Document
storage
Document
sharing
Intranet
Project Site
Team Site
Wiki
Groups
Networks
Conversations
Document
storage
Communication
Communication
Surveys
Surveys
IMGroups
Telephony
Communication
Meetings
People SearchPeople Search
Document
sharing
Document
storage
Document
sharing
Office
Document
sharing
WordExcel
PowerPoint
…
Content
Creation
What about the Middle Manager?
3
Source: EXPLORING THE FACTORS AFFECTING EMPLOYEES’ ADOPTION
AND USE OF INNOVATION, M. Talukder and A. Quazi
Technology Adoption Model
Why is Middle Management important to Office 365 success?
The Long Tail
The Long Tail of LearningA
mo
un
to
f eff
ort
in
tra
inin
g &
co
mm
un
icati
on
TimeGo-live
“It ain’t over until
the fat lady sings.”
Wrap-up 'Re-inventing Productivity':1) Don't take it Personal
2) Look at he Small Picture3) Make the Middle Manager happy4) It ain’t over until the fat lady sings
Teamwork is King
“Instant ad-hoc Collaboration” Scenario
?
“Instant ad-hoc Collaboration” Scenario
Basic scenarios (to be adapted to organization’s context)
Theme Usage scenario Focus
Efficient meetings 1) Plan meeting in team calendar, meet, take minutes,
follow up
- Meet face-to-face and/or remote
- OneNote for meeting minutes
- To do’s
Efficient meetings 2) Organize an ad-hoc meeting to discuss something on
the spot with people outside the office
- Lync Conference meeting
- Sharing content
- OneNote for meeting minutes
Share documents and
collaborate
3) Create a document on a team site and modify it
jointly
- Co-authoring
- Team communication (Yammer)
- Mobile and other
Share documents and
collaborate
4) Share a personal draft version of a document - OneDrive for Business
- Mobile and other
Transparant communication 5) Written communication in teams (Yammer) - Integrate communication and content
Transparant communication 6) Oral communication with Lync - Sharing content
Transparant communication 7) Internal interactive communication (1-to-many) - Social feedback
Finding things 8) How to search and find - People, conversations, content
Communication resources
Training resources and Tips & Tricks resources
(*) Because classroom training is not always a viable option
+ Various media
+ Various levels of detail
+ Various languages
- Overload
- Changing content
- Changing locations (broken links)
Expectations
Drip Mails
Announcement Get prepared Welcome Getting Started Did you know Trick 36 Etc.
go
Audience targeting
Measure
Example of rich e-mail
Timing of the drip mail
Picture to detect ‘read’
Call-to-Action
Audience targeting
Tools for e-mail Marketing
a
Use Office 365 Metrics
Different type of information for different tools
Different level of detail Down to the user level or not
Mainly through downloads Or using Powerscripts
SharePoint• Within O365 admin center:
Metrics to quantitatively measure adoption of Sharepoint:
o #team sites deployed over time (active/inactive)
o Team site/tenant Storage over time (daily/weekly/monthly)
• Within Sharepoint:Usage Metrics on site collection and on site level (not accumulated)
o Popularity and search reports: (unique users per day and month)
oQuery results (search info)
o Audit results (Actual info on library/site usage)
• Analytics dashboard:◦ Growth rate
◦ User Engagement
◦ Group activity
• Leaderboard (app)◦ Most active users/groups
• Custom EXCEL dashboard ◦ From CSV export
Yammer
Lync
Lync Serverhttp://technet.microsoft.com/en-us/library/gg558614.aspx
• User Registration Report• P2P Activity Summary Report• Conference Summary Report• PSTN Conference Summary
Report• Response Group Usage
Report• IP PHone Inventory Report• Call Admission Control Report
Lync Onlinehttp://blogs.office.com/2013/10/03/visualize-lync-usage-for-your-business-with-new-reports/
• O365 Admin Center Active Users (P2P / Conference)
Total audio or video minutes
Total audio/video conferencing minutes
P2P session report:
Conference report:
Total # of P2P sessions # of IM sessions # of audio
sessions
# of video sessions # application sharing
sessions
# file transfer
sessions
Total # of
conferences
# of IM conferences # of AV conferences
# of application
sharing conferences
# of web conferences # of telephony
conferences
Lync Server: Example of Usage Report
Lync Server
Lync Server
Lync Server
Lync Server
OneDrive
OneDrive
Groups
b
The Long Tail
When will the fat lady sing?
Thank you!
Contact information
• @mceev11
• spikesnv.wordpress.com
• lifeatspikes.wordpress.com