dl12-014 supply chain br v4a

7/29/2019 DL12-014 Supply Chain BR v4a

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Manager Tool Kit | Dell Condential

Manager Tool Kit:

A leaders guide to the Supply Chain Academy and

Global Operations & End User Computing Solutions University


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2 Manager Tool Kit | Dell Condential

Strategy at a glance 3

Purpose and background 4

Your learning and development within the our academies 6

What is an Individual Development Plan? 9

What is an Individual Learning Plan? 10

Learning Job Families and Core & Functional Courses 11

GO & EUCS University website 16

Call to Action and what else is coming 17

Resources 19

FAQs 20

Table of contents


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Launching the Supply Chain Academy targets our o the supply chain priorities and ully supports

our vision o becoming a world-class organization through the development o talent

Deliver a world-class

fulfillment experience

Strengthen

the Core

Create new computing

paradigms by extending

our capabilities to

support more aspects

of the business

Expand

our Reach

Attain product and

technology leadership

by focusing on customer-

valued excellence

Capture

Full Value

Developing superior

customer insights,

innovation and talent

and cultureEnablers

Supply chain operations priorities

Strategy at a glance:


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Purpose and background

Our strategic vision is to be a world-class supply chain and logistics organization.

We must unlock the ull potential o our team, create

competitive advantage or Dell and be recognized by the

industry as excelling in:

Developing the best supply chain and operations talent

Being the most orward-thinking supply chain

organization in the world

Bringing an outside-in perspective into Dell

Utilizing the best advanced analytic tools, processes

and practices

Working with suppliers to achieve their best perormance

Challenging yoursel to higher skill capability

Encouraging team members to provide strategic,

innovative and disruptive thinking

Why a Global Organization (GO) & End User Computer Solutions (EUCS)

University and Supply Chain Academy


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Supply Chain Academy is a key component o our talent

development strategy and provides three benets to

the organization.

Knowledge

Drive common baseline o knowledge and consistency

in methods

Create platorm or knowledge transer

Career

Strengthen pipeline or internal promotions and

career progression

Improve employee engagement through continued

development opportunities

Competitive advantage

Improve our ability to manage change by being achampion or innovation

Ensure competitiveness in the marketplace and better

business outcomes by/through (need help nishing this

thought)


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Based on GO & EUCS business goals, the GO & EUCS University and Supply Chain Academy were

developed to build capabilities or the uture to ensure we stay competitive in the marketplace.

Procurement, supply chain, product marketing and engineering

Your learning and development within thefour academies:

Our people will perorm best in their unctions when they

develop skills in our major areas:

Leadership skills

Business skills

Personal/interpersonal skills

Functional (technical) skills


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Mandatory 2-year curriculum roadmap designed around our classifcation competencies

based on your unctional role

A B C D

Business FunctionalConflict management

Change management

Teamwork

Coaching and mentoring

Performance management

Drive for excellence

Influencing

Innovation and creativity

Meeting facilitation

Interpersonal sensitivity

Negotiation

Analysis and problem

solving skills

Business basics (mini MBA)

Basic business tools

Microsoft Excel,

PowerPoint, etc.

Financial acumen

Strategic thinking

Communication and

presentation skills

Project management skills

Risk management

Demand supply fundamentals

Operations management

fundamentals

Product life cycle planning

Inventory management

Advanced analytics

PrP

SW/Solutions fulfillment

New technology for

manufacturing & solutions

Supplier relationship

management

Global transportation

and logistics

Global E2E segmented

supply chain

Clean sheet fundamentals

Benchmarking

Strategic supply chain

management

Quality standards

Auditing

Lean/Six Sigma

Industrial engineering

fundamentals

Global trade

regulation/legislation

Software and peripherial

operations

Personal/InterpersonalPersonal/InterpersonalLeadershipLeadership


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Ater completing the Supply Chain Academy, you will:

Have the skills to solve problems aster and better

Be more apt at inuencing organization and driving

decisions and action

Be recognized by the industry or your know-how

and expertise

Network with peers and cross-unctional peers who

ace similar business issues and have access to subject

matter experts

Supply Chain Academy is to designed to unlock the ull

potential o our team.

Key design principles

Develop a structured platorm and systematic approach to

drive capability building

Cover broad-based skill sets tailored by job grade and

unctionality and housed within a custom developed

individual learning plan

Ensure training eectiveness by

Being relevant to business needs

Delivering when need arises to use skills

Rereshing content overtime

Creating interactive learning ormat

Leverage certication process

Use industry leaders in the supply chain training and

academic world to roll out overall program

Objectives Enable our team to urther develop skill sets

necessary or building a world-class supply

chain organization

Unlock the ull potential o our team to

be proactive in doing their best work or

the customer


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What is an Individual Development Plan?

An individual development plan, or IDP, is a personal development plan developed by AN individual

or a fxed period o time, usually one year.

This plan is then reviewed and discussed with the individuals

manager to match his or her goals to the company goals.

They also discuss various options and approach to achieve

the plan.

At the end o one year (or agreed-upon time period), the plan

is reviewed to see how many goal were met and determined

the new goals and plans or the next year.

Your Individual Learning Plan (ILP) can be part o your IDP.


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What is an Individual Learning Plan?

The ocus o the Individual Learning Plan (ILP) is on learning.

The ILP provides each person in our organization with

the opportunity o determining what they need and

want to learn.

Each person will work with their manager to identiy the learninggoals or the next two years that would be most benecial to the

individual within the core competencies o leadership, business,

personal/interpersonal and unctional courses.

Each individual will receive an ILP based on their current

unctional role, and it can be customized by the individualand manager.


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Large list o job amily descriptions narrowed down to 12 key learning job amilies

Learning Job Families and Core & Functional Courses

The unctional courses or Supply Chain Academy are based on their job amily and job role.


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Started w/organization amily descriptionsAligned on 12 key

job amilies

Administrative Support Services

Business Analysis Support Services

Business Support Support Services

Demand Supply Procurement and Supply Chain

Demand Supply Manager Procurement and Supply Chain

Engineering Manager Manufacturing

Fulfillment Management Procurement and Supply Chain

Global Commodity Management Procurement and Supply Chain

Global Supplier Quality Management Procurement and Supply Chain

Import/Export Compliance Procurement and Supply Chain

Inventory Control Manager Materials Production Distribution

Inventory Control Materials Product Distribution

Materials Manager Materials Production Distribution

New Product Introduction Engineer Manufacturing

Operations Manager Manufacturing

Process Engineer Manufacturing

Procurement Manager Procurement and Supply Chain

Production Control Materials Product Distribution

Production Control Manager Materials Production Distribution

Product Operations Engineering Engineering Operations

Production Operations Engineer Manager Engineering

Program Management Engineering Operations

Project Program Management Support Services

Quality and Standards Support Services

Quality Engineering Manufacturing

Software Development Engineer Engineering Operations

Software Engineer Manager Engineering

Supply Chain Production Services

Systems Engineer Engineering

Test Engineer Manufacturing

Test Technician Engineering Technician

Business supportDemand

supply

Fulfillment management

Import/export compliance

management

Inventory control

Manufacturing engineering

Manufacturing operations

Product operations

engineering

Program management

Quality

Software and peripheral

operations

Supplier management


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Supply Chain Academy is comprised o internally developed and externally sourced courses; most are a part o your

customized ILP

Dimension Skill set Internal External

Change management

Analysis and problem solving


Communication

Advanced analytics

Supply relationship management

Fulllment and logistics

Demand and supply

Inventory control

Eective benchmarking


7 Steps to problem solving1-day

7 Steps to problem solving3-day

Common excel unctions

Hyperion introduction

Pivot table

One cost

Say it with charts

Supply relationship management

Demand and supply undamentals

Eective benchmarking

Change management

Change management or employeeTransormation management

Decision making skills

Advanced Excel

Advanced PowerPoint


Communication with MBTI

understanding

Eective Presentation Skills

Analytics undamentals

Advanced analytics

Inventory management

Global transportation and logistics

Demand management

Global E2E supply chain management

Leading innovation


Innovation implementation

Leadership

Business

Functional

Interpersonal


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Supply Chain Functional Courses

Job Family Functional courses

Demand supply

Product operations

engineering

Fulllment

management

Manuacturing

operations

Quality

Manuacturing

engineering

Program

management

Inventory control

Import/export

compliance

management

Supplier management

Business support

Sotware and

peripherals

operations

Demand/supply

undamentals

PrP

Suppler relationship

management

Quality standards

Quality standards

Industrial engineering

undamentals

PrP

Global E2E

segmented supply

chain

Global trade

regulation/legislation

interpretation


management

Advanced analytics

Advanced analytics

Operations

management

undamentals

SW/Solutions

ullment

Global transportation

and logistics

Lean/Six Sigma

Auditing

Lean/Six Sigma

Supplier relationship

management

Lean/Six Sigma


management

Auditing

Benchmarking


management

Product lie cycle

planning

New technology or

manuacturing and

solutions

Strategic supply chain

management

Operations

management

undamentals

Advanced analytics

Advanced analytics

Inventory

management

Advanced analytics

Export encryption

Operations

management

undamentals

Inventory

management


management


management

Inventory

management

Lean/Six Sigma

Product lie cycle

management


management

Import/export

classication

Inventory

management

Advanced analytics

Global segmented

supply chain

Customs valuations

and country o origin


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Delivery method Description Oering requency Course examples

Participant sel engages learning

materials learning via Internet, with

web applications

Participant taught via phone

conerence, Microsot Live Meeting or

Adobe Connect, with some interaction

to instructors

Participant engages in traditional

classroom-style lessons, with

maximum interaction

Flexible in oering requency,

depending on needs

Aggregate ragmented need rom

multiple geographical locations

24 hours, 7 days a week

Quarterly to annually, depending on

needs o each location

Harvard Manage-Mentor (HMM)

Element K (New HR learning platorm)

Demand/Supply Fundamentals

Operations Management

Fundamentals

7 Steps to Problem Solving

Global E2E Segmented Supply Chain

Online sel-learning

Virtual Instructor-Led

Training (VILT)

In-class

Three Instructional Approaches


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Access the GO & EUCS website or all academies

GO & EUCS University website

Access the website here: www.goeucsuniversity.com.

The website allows you to:

Chose the academy in which you are a member, based on

job amily/role

See news, updates, internal announcements and

industry news

See your individual learning plan and all assigned and

elected courses

Add and remove courses with manager approval based onindividual needs and skillset

See entire course catalog or all job amilies, unctional

roles, and so on

Sign up or course through website, which will link back to

My Learning/Saba

See which courses you have been given credit or and

which courses you will need to take/sign up or

See what instructor-led or online courses are being

oered in your region

The website allows your manager to:Track your teams progresscompleted goals and

percentage o goals completed

Add/remove courses and manage individual ILPs through

co-developed and discussed decisions


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Have the GO & EUCS University discussion withyour team and individual team members

Your call to action.

Senior leadership has put the academies in place to urther

develop and contribute to the strength and strategy o our

GO & EUCS businesses within Procurement, Supply Chain,

Product Marketing and Engineering.

Signicant investment into the teams and unctions are being

made through these programs even in tough times. Our

leaders understand that our people are our #1 resource and

aect change in innovation as Dell evolves rom a hardware-

centric company to a true solutions provider or the needs o

all our customers.

How do I beneft rom participating?

Ater completing the academy, you will have the skills to

solve problems better and aster and to do your best work

or your job unction and our customers. The goal is to help

you gain knowledge and experience that will make you an

industry leader in Supply Chain.


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What do I need in ront o me prior to my 1x1s ?

Website interace www.goeucsuniversity.com and the

website tutorial

Individual Learning Plan (ILP) or that individualwww.goeucsuniversity.com

Individual Development Plan

Any relevant reports showing courses completed/not

completed (rom website)

Upcoming courses being oered within region

How to sign up or both an instructor-led or online course

(using the website)

Decide i any courses are allowed to be skipped or

additional courses need to be added

When does the GO & EUCS University start and end?

Beginning November 5, 2012, the website will be available to

manage your ILP and curriculum.

You can begin taking courses that are oered on-line and

sign up or any instructor-led courses, but understand these

courses are oered regionally and only at certain times.

Please watch course announcements. I there is a cost

associated with any course, your manager must approve it

beore you sign up or that course. Registering or the course

will send an email to your manager

Topics or discussions: industry-recognized certifcations

While the Supply Chain Academy and the other academies

within the GO & EUCS University are a mandatory program,

you might want to consider investing even urther in your

own career and knowledge level.

Supply Chain Certications, including ISM, CSCMP, APICS,

can help you:

Increase your knowledge and expertise in the eld o

global supply chain management, specically in the areas

o customer relations, international trade, inormation

technology enablement, and physical logistics

Facilitate supply chain unctions or working with

enterprise resource planning (ERP) systems

Gain a better understanding o a common standard,

vocabulary, resources and rameworks within Dell and the

overall industry to address your supply chain challenges

and opportunities

Master the necessary tools to eectively manage

global supply chain activities, including suppliers, plans,

distributors and customers around the globe

Acquire the skills you need to create consistency and

oster collaboration through best practices, common

terminology and corporate communication

Understand how to use ERP systems and other

technologies to improve the entire supply chain process

Maximize your organizations ERP investments by millions

o dollars

Increase your proessional value
http://www.goeucsuniversity.com/http://www.goeucsuniversity.com/http://www.goeucsuniversity.com/http://www.goeucsuniversity.com/


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Resources

I you have any questions regarding the Supply Chain Academy, please contact

[email protected]

GO & EUCS University website:

www.goeucsuniversity.com

The Career Portal: http://intranet.dell.com/manuacturing/

GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspx

Dell Global Career Resource Center:

http://intranet.dell.com/dept/hr/Global/Development/

Pages/Home.aspx

My Development and Perormance:

http://intranet.dell.com/dept/hr/Global/AboutMyHR/

Support/MDP/Pages/Home.aspx

GO & EUCS Talent Management Organization homepage:

http://intranet.dell.com/manuacturing/GO_EUCS/

CareerPortal/Pages/Training_Development.aspx

GO & EUCS Career Development Portal:


CareerPortal/Pages/Home.aspx

GO & EUCS Career Decision Mapping Tool:

http://intranet.dell.com/manuacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspx

Supply Chain Career Decision Mapping Tool:


CareerPortal/SupplyChain/Pages/home.aspx
mailto:supply_chain_academy%40dell.com?subject=http://www.goeucsuniversity.com/http://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/dept/hr/Global/Development/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/Development/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/AboutMyHR/Support/MDP/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/AboutMyHR/Support/MDP/Pages/Home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/training_dev.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/Pages/Training_Development.aspxhttp://intranet.dell.com/dept/hr/Global/AboutMyHR/Support/MDP/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/AboutMyHR/Support/MDP/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/Development/Pages/Home.aspxhttp://intranet.dell.com/dept/hr/Global/Development/Pages/Home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://intranet.dell.com/manufacturing/GO_EUCS/CareerPortal/SupplyChain/Pages/home.aspxhttp://www.goeucsuniversity.com/mailto:supply_chain_academy%40dell.com?subject=


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FAQs

How do I get to my Individual Learning Plan?

Your Individual Learning Plan (ILP) is loaded into the GO &

EUCS University website. Once you sign up to use the website

and then log in, you will be able to see your ILP and the

courses that have been assigned to you based on your job

amily and your learning job role.

How can I update my ILP?

You and your manager can update your ILP. Look at the

courses that have been assigned to you and discuss with

your manager whether or not you can be exempt rom an

assigned course and/or add another course that is a better t

or your skill set and goals.

How can I drop or add a course to my ILP?

Using the GO & EUCS University website, under ILP, you can

request that a course be added or removed rom your ILP. I

the course you are wanting to add has a cost associated to it,

your manager will receive an email and will approve or deny

your request.

How do I sign up or courses through the new website?

Once you are in your ILP, you can launch all on-line courses

here. This will take you to that course in My Learning and you

can start your on-line course here. I you are wanting to take

an instructor-led or virtual instructor-led course/webinar, you

can sign up or these courses through your ILP or through


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the course catalog located on the home page o the website.

I there is a cost associated with the course, your manager

will receive an email asking or their approval.

How will my ILP be updated with any courses I have already

taken or ater I take a course?

Each time you successully complete an on-line course your

transcript is stored in My Learning. I you take a webinar

course or instructor-led course, your attendance will be

recorded and sent to the university program manager. The

program manager will pull all transcripts rom My Learning

once a month and record them in the database.

What i I receive a request rom my manager to skip

a course?

Ater your registration, please kindly have your manager

write an email to the corresponding CPO sta member

or approval. The academy project team will search or a

replacement course once your notication is received. A

one-time opportunity cost o US$500 will be charged to

your respective CPO sta members cost center i a qualied

replacement or the session cannot be secured.

What happens i I do not show up or a course?

Ater your registration, i you experience any personal

emergencies (e.g., sick leave) that orce you to reschedule

your course attendance, please do the ollowing:

Apply or your managers approval

Submit an ofcial email to [email protected]

stating your reasons with managers approval.

The Project team will keep a record or the CPO stas

review. Any cancellation without completing the actions

mentioned above will result in corrective actions.

What is the overall rollout plan?

Our site rollout design is based on the aggregated demand

or our courses.

For large sites, the demand is more consolidated.Thereore, a good portion o the courses can be ullled

with the in-class approach. Very little o the ragmented

demand will be ullled with Virtual Instructor-Led

Training (VILT) or student travel.

For medium sites, it will be a balanced mix between

in-class and WebEx use.

For small sites, Virtual Lead Instruction course and

online sel learning will be the ocus, with some priority

courses that may need a participant to travel or an

in-class session.

How did the Academy team determine job amilies, core

courses and electives?

The team created a our-step process to develop the course

oerings:

Identiy skill set gaps by job amilies

Prioritize key skill sets on which to ocus

Develop courses dierentiated by job grade and job amily

Source courses internally and externally

Each step was highly involved with and approved by the

executive leaders, managers and the Academy Core Team

members.

Additional inormation regarding success measurement,

metrics, scorecards and impact training orms will be coming

soon. Watch the GO & EUCS University website or more

inormation.

Please orward any questions to:

[email protected]
mailto:supply_chain_academy%40dell.com?subject=mailto:supply_chain_academy%40dell.com?subject=mailto:supply_chain_academy%40dell.com?subject=mailto:supply_chain_academy%40dell.com?subject=

dl12-014 supply chain br v4a

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