disclaimer this webinar may be recorded. this …disclaimer this webinar may be recorded. this...
TRANSCRIPT
![Page 1: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/1.jpg)
![Page 2: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/2.jpg)
DisclaimerThis webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state laws. This should not be used as legal advice. Itentive recognizes that there is not a “one
size fits all” solution for the ideas expressed in this webinar; we invite you to follow up directly with us for more personalized information as it
pertains to your specific practice and issues. Thank you, and enjoy the webinar.
![Page 3: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/3.jpg)
Upcoming WebinarICD10 - It’s Back! • January 6, 2014• 12:00-1:00 Eastern Time
![Page 4: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/4.jpg)
CMS Meaningful Use Audits are Coming…
Are You Ready?
![Page 5: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/5.jpg)
AgendaThis session will cover:• CMS Audit Overview• Maintaining Documentation• Documentation for Non-Percentage Based
Objectives• Pre and Post Payment Audits• Audit Process• Recommendations
![Page 6: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/6.jpg)
Audit Overview
![Page 7: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/7.jpg)
CMS Audit Overview
Eligible Professionals (EP) may be subject to an audit if they have received, or are eligible to receive EHR incentive payment for either the Medicare or Medicaid programs
![Page 8: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/8.jpg)
CMS Audit Overview• Audits may be conducted either pre or post
incentive payment.• Documentation to support attestation data for
meaningful use objects and clinical quality measures should be retained for six years
![Page 9: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/9.jpg)
CMS Audit OverviewDocumentation to support payment calculation, such as cost report data, should continue to follow the current documentation retention process
![Page 10: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/10.jpg)
CMS Audit Overview• Figliozzi and Company is the contracting
organization performing audits on behalf of Centers for Medicare &Medicaid Services (CMS)
• States and their contractors will perform audits on any provider attesting to the Medicaid incentive program
![Page 11: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/11.jpg)
CMS Audit OverviewWhen a practice or organization is selected for an audit, a letter will be received from Figliozzi and Company. The letter will include the CMS and EHR incentive program logos on the letterhead
![Page 12: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/12.jpg)
Maintaining Documentation
![Page 13: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/13.jpg)
Maintaining DocumentationIt is the responsibility of the EP to maintain documentation that supports the data submitted during the attestation
![Page 14: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/14.jpg)
Maintaining Documentation• To ensure preparedness for an audit, save any
electronic or paper documentation that supports your attestation
• Save the documentation that supports the attestation of the clinical quality measures reported
![Page 15: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/15.jpg)
Maintaining Documentation• The source documentation will be the primary
documentation requested in all reviews• The documentation needs to provide a
summary of the data entered during the attestations
![Page 16: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/16.jpg)
Maintaining Documentation• The preferred documentation would be a
report from the certified EHR. However, other documentation may be used if a report is not available or the information entered is different from the report
![Page 17: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/17.jpg)
Maintaining Documentation• Providers who use a source document other than
a report from the certified EHR system to attest to Meaningful Use data should retain all the documentation that demonstrates how the data was collected and calculated
• Including: The numerators and denominators for the measures The time period the data is collected Evidence to support the information is specific to the
EP• Identified by National Provider Identifier, CMS Certification
Number, provider name, practice name, etc.
![Page 18: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/18.jpg)
Maintaining Documentation
CMS suggests that providers download and /or print a copy of the report used at the time of attestation for their records
![Page 19: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/19.jpg)
Maintaining DocumentationThere could be additional information requested that may include reviewing the medical records
![Page 20: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/20.jpg)
Documentation for Non-Percentage Based Objectives
![Page 21: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/21.jpg)
Documentation for Non-Percentage Based Objectives
There are several Meaningful Use measures that require a “Yes” attestation in order for the provider to successfully meet the objective. Not all certified EHRs track non-compliance based measures. To validate the reporting attestation, CMS or Figliozzi and Company may request additional supporting documentation
![Page 22: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/22.jpg)
Documentation for Non-Percentage Based Objectives
Examples of suggested documentation:
Objective Audit Validation Suggested Documentation
Clinical DecisionSupport Rule
Functionality is available, enabled, and active in the system for the duration of theEHR reporting period.
One or more screenshots from the certified EHR system that are dated during the EHR reporting period selected for attestation.
![Page 23: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/23.jpg)
Documentation for Non-Percentage Based ObjectivesObjective Audit Validation Suggested Documentation
Protected Electronic Health Information
Security risk of analysis of the certified EHR technology was performed prior to the end of the reporting period
Report that documents the procedures performed during the analysis and the results. Report should be dated prior to the end of the reporting period and should include evidence to support that it was generated for that provider’s system (e.g., identified by National Provider Identifier (NPI), CMS Certification Number (CCN), provider name, practice name, etc.). Note: The Stage 2 measure for Protect Electronic Health Information also requires providers to address encryption/security of data stored in certified EHR technology.
Generate Lists of Patients by Specific Conditions
One report listing patients of the provider with a specific condition.
Report with a specific condition that is from the certified EHR system and is dated during the EHR reporting period selected for attestation. Patient-identifiable information may be masked/blurred before submission.
![Page 24: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/24.jpg)
Documentation for Non-Percentage Based Objectives
Objective Audit Validation Suggested DocumentationImmunization Registries Data Submission, Reportable Lab Results to Public Health Agencies, Syndromic Surveillance Data Submission, Reporting Cancer Case Registries, and Reporting to Specialized Registries
Ongoing submission of electronic data using certified EHR technology for the entire EHR reporting period.
Dated screenshots from the EHR system that document successful submission to the registry or public health agency. Should include evidence to support that it was generated for that provider’s system (e.g., identified by National Provider Identifier (NPI), CMS Certification Number (CCN), provider name, practice name, etc.).
A dated record of successful electronic transmission (e.g., screenshot from another system, etc.). Should include evidence to support that it was generated for that provider (e.g., identified by National Provider Identifier (NPI), CMS Certification Number (CCN), provider name, practice name, etc.).
![Page 25: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/25.jpg)
Documentation for Non-Percentage Based ObjectivesObjective Audit Validation Suggested Documentation
Immunization Registries Data Submission, Reportable Lab Results to Public Health Agencies, Syndromic Surveillance Data Submission, Reporting Cancer Case Registries, and Reporting to Specialized Registries
Ongoing submission of electronic data using certified EHR technology for the entire EHR reporting period.
Letter or email from registry or public health agency confirming receipt of submitted data, including the date of the submission and name of sending and receiving parties.
For exclusions to public health reporting objectives, a letter, email, or screenshot from the registry that demonstrates EP was unable to submit and would therefore qualify under one of the provided exclusions to the objective.
Exclusions Documentation to support each exclusion to a measure claimed by the provider.
Report from the certified EHR system that shows a zero denominator for the measure or otherwise documents that the provider qualifies for the exclusion
![Page 26: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/26.jpg)
Pre and Post Payment Audits
![Page 27: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/27.jpg)
Pre and Post Payment AuditsCMS began conducting pre-payment audits in 2013
![Page 28: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/28.jpg)
Pre and Post Payment Audits• The pre-payment audits are random and may
target suspicious or anomalous data• Providers selected for a pre-payment audit
will need to present supporting documentation to validate submitted attestation data before CMS will release payment
![Page 29: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/29.jpg)
Pre and Post Payment Audits• CMS and Figliozzi and Company will continue
to conduct post-payment audits during the course of the EHR incentive program
• Providers that are selected post-payment audits will be required to submit supporting documentation to validate their submitted attestation data
![Page 30: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/30.jpg)
Audit Process
![Page 31: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/31.jpg)
Audit Process• The audit request letter will be sent
electronically from Figliozzi and Company and will include the audit contractor’s contact information
• The audit request letter will be sent to the email address that was provided during the registration process
• Sample audit letter http://www.cms.gov/regulations-and-
guidance/legislation/ehrincentiveprograms/downloads/sampleauditletter.pdf
![Page 32: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/32.jpg)
Dr. John Smith MD, FAAFP 123 East Blvd Dallas, Texas 75206
RE: HITECH EHR Meaningful Use Audit Engagement Letter & Information Request
Dear Dr. Smith, The Centers for Medicare and Medicaid Services (CMS) has contracted with Figliozzi & Company, CPAs P.C.1 to conduct meaningful use audits of certified Electronic Health Record (EHR) technology as required in Section 13411 of the Health Information Technology for Economic and Clinical Health Act (HITECH Act), as included in Title XIII, Division A, Health Information Technology and in Title IV of Division B, Medicare and Medicaid Health Information Technology of the American Recovery and Reinvestment Act of 2009. The HITECH Act provides the Secretary, or any person or organization designated by the Secretary, the right to audit and inspect any books and records of any person or organization receiving an incentive payment. This letter is to inform you that you have been selected by CMS for an audit of your meaningful use of certified EHR technology for the attestation period. Attached to this letter is an information request list. Be aware that this list may not be all-inclusive and that we may request additional information necessary to complete the audit.
Sample – Audit Notification Letter
![Page 33: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/33.jpg)
ProcessThe initial review process will be conducted at the audit contractor’s location, using the information provided based on the initial request letter
![Page 34: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/34.jpg)
Audit Process• A secure process will be established to send
sensitive data• Additional information may be requested after
the initial review process
![Page 35: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/35.jpg)
Audit Process• Occasionally it may be necessary to conduct
an on-site audit, which may include a demonstration of the certified EHR system
• States will have a separate audit process to conduct Medicaid audits
![Page 36: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/36.jpg)
Audit ProcessAt the conclusion of the audit the provider will receive an Audit Determination Letter . The letter will communicate if the provider has successfully met the Meaningful Use requirements
![Page 37: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/37.jpg)
Audit ProcessIf the provider received EHR incentive payment prior to the audit and was found to be ineligible for an EHR incentive payment, the payment will need to be refunded
![Page 38: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/38.jpg)
Audit Process• CMS may also pursue additional measures
against providers who attest fraudulently to receive EHR incentive payments
• Punishment may include: Imprisonment Severe fines Providers may loose their license Exclusion from Medicare participation for a
specified length of time
![Page 39: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/39.jpg)
Medicare Audit Appeals
![Page 40: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/40.jpg)
Medicare Audit Appeals• CMS has an appeals process for EP’s.• An electronic appeals form must be
completed and submitted to: [email protected]
![Page 41: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/41.jpg)
Medicare Audit Appeals• The appeals submission process is time
sensitive, with a 30 day window for the submission period
• The appeal will only be processed if all documentation is provided at the time of submission
![Page 42: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/42.jpg)
Medicare Audit Appeals• States have implemented an appeals process
for the Medicaid EHR incentive program and providers should contact their State Medicaid Agency for additional information
![Page 43: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/43.jpg)
Recommendations
![Page 44: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/44.jpg)
Recommendations• Create a check list of all required documentation • Print the documentation and put in a binder• Save the documentation electronically • Keep the documentation separated from year-to-
year. (Remember the documentation needs to be kept for six years)
• Keep the documentation in a safe place• Ensure there are policies in place to transition the
documentation, should an employee leave the practice or organization
![Page 45: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/45.jpg)
Resources• Figliozzi and Company’s http://www.figliozzi.com/
• Centers for Medicare and Medicaid Services http://cms.gov/
• Providers may contact the EHR information system through a toll free number:
(888)734-6433The EHR information center is open Monday through Friday 9:00 am and 5:00 pm EST.
![Page 46: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/46.jpg)
Resources• Appeals documentation http://www.cms.gov/Regulations-and-
Guidance/Legislation/EHRIncentivePrograms/Appeals.html
• Educational Resources http://www.cms.gov/Regulations-and-
Guidance/Legislation/EHRIncentivePrograms/EducationalMaterials.html
![Page 47: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/47.jpg)
This does not have to be difficultjust organized!
![Page 48: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/48.jpg)
Need Help?• Organizing your data?• Conducting your security assessment?• Validating your results?
We have assisted a number of clients with all or any of these items and can help
![Page 49: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/49.jpg)
Questions• Cynthia Kincade Vice President, Client Solutions [email protected] 224-220-5575
• Ann McGuire Managing Consultant [email protected] 224-220-5615
• Llyod Taylor Strategic Account Manager [email protected] 224-220-5616
![Page 50: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/50.jpg)
Thank you
![Page 51: Disclaimer This webinar may be recorded. This …Disclaimer This webinar may be recorded. This webinar presents a sampling of best practices and overviews, generalities, and some state](https://reader033.vdocuments.us/reader033/viewer/2022042909/5f3bc068dcb990171600e9c8/html5/thumbnails/51.jpg)