disaster management program by myoperator(1)
TRANSCRIPT
Free Disaster Management Helpline System
Introduction
MyOperator is a call management system designed for businesses to help them manage their day to day call communication
MyOperator was launched in March 2013 and currently running over 10,000 business accounts with 70 people team
70+ Team
29 States
45+Servers
Free Call Helpline System
We are offering MyOperator system during disaster relief response to help organizations efficiently deliver their support to large masses.
We are asking organizations to do prior registration as part of preparation.
The Million $ Question
Can we improve upon relief responses during calamity
by managing calls?
MyOperator does it
by preventing relief calls missed
by distributing calls to larger team
by checking real-time reports on calls
SAAS
Telephony infrastructure is
costly to setup and maintain; MyOperator
works on cloud.
MyOperator is scalable and can
handle all your call load even when you
scale huge.
•You pay for your use only and we keep
improving and updating MyOperator
regularly.
IVRS
30-Seconds Setup
Case Study: Call Management, Flaberry.com
Flaberry, an online gifting startup was looking for a solution wherein all their customers could call for sales and support.
MyOperator helped them receive all calls on a single number and keep a track of every call, missed and picked.
Flaberry is now able to ensure effective business call communication, with good quantity and quality.
Solution
Benefits
Case Study: Toll-free Number, Ricoh
Ricoh is an IT organization and is the database provider of MyOperator. They wanted a toll-free number for its business to drive crazy traffic on its website.
MyOperator helped them with a toll-free number which they shared on their website. This number tracked both the calls missed and picked.
Solution
BenefitsRicoh has managed to get more calls on their toll-free number provided by MyOperator, without missing a single call.
Case Study: Call Tracking, Mahindra First Choice
Mahindra First Choice wanted to track result from various marketing campaigns across sources
MyOperator helped them with call tracking facility by providing separate numbers for each campaign or source.
Solution
BenefitsIt helped them number of calls from each source or campaign and hence analyze ROI from each.
Features
Some more features…
- User Extensions
- Multi-user Login
- Add Notes
- Follow-ups
- Callers’ Location
- Online Dashboard
- Holiday Mapping
- Block Callers
- Intercom Facility
- SMS
Notifications
- API Integration
- CRM Integration
- Time Routing
- Contact Routing
- Location Routing
- Call Notifications
- Multi-level IVR
- Map Departments
Dashboard
Departments Traffic
Users’ Performance
Call Geography
Time-wise traffic
Logs
Call RecordingsCall Details
Add NotesAdd Contact
Send SMSBlock Callers
Reports
Get business call reports on: Total Outgoing callsConnected on IVR and Mobile calls Missed on IVR and Mobile calls
Total Incoming callsTotal Outgoing calls
Connected IVR and Mobile calls
Missed IVR and Mobile calls
Push Reports
Get daily reports in your inbox
Manage Online
Manage everything as required
anytime, anywhere
Professional IVRS
Distribute call volume
Create awareness
Improve interactions
Dialing Methods
Connect to users in a department
serially
Round robin method for equal call distribution
Call users in parallel to ensure fastest response
Hybrid -1Special internally
developed
Hybrid -2Special internally
developed
Multi User
Allot ExtensionsDefine Permission
Assign roles to each user to allow different levels of access Let them manage calls in a smarter way
Direct Dial
Connect with any user or department without the IVR or initiate directly through the mobile app
APIs
RESTful Public API
CRM Integrations
Salesforce
Freshdesk
Pipedrive
VTiger
Kreato
Zoho
Support CRM
Add ‘Support’ calls as directly as tickets on
CRM
Add mobile calls as follow up activity on
each ticket
Check follow up reports on each ticket
and measure resolution time
Live Calls
See calls as and when they come and manage them accordingly by checking or maintaining notes
Notes
Store notes about conversations, follow up to deliver effective communication
Click’o’Call
Call any customer directly through web panel and keep track of all communication
Users
Track the calls of all the users in the organization at one place
Analyze their performance of call accountability
Add users who handle calls in your business with distinct extension
Add users to various departments to handle calls from IVR
Active Users
Allow users to manage calls communication for themselves or team by converting them to active users
Add contacts, notes etc.
Multiple level of permissions
Access to web to track calls
Enable mobile tracking
Active Users PermissionsConfigure permissions to active
users as per the organizational need.
Notifications
Notification through SMS, Email or API
Send notification in real-time for each call
Customize the events for notification
Plans
Choose from one of the standard plan or request quote on custom or enterprise solutions
Organizations working on disaster reliefs can get the MyOperator service free of
cost.
Virtual Number
A virtual number is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Fixed, Mobile or VoIP.
Simultaneous calls
Always reachable
Route calls seamlessly
Toll Free Number
A toll-free number is a telephone number that is billed for all incoming calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number is free of charge.
Free for callers
Always reachable
Route calls seamlessly
Contact Based Routing
Allow only the people in your contact list to get in touch with
you
Location Based Routing
Improve your caller’s experience based on the
location
Time Based Routing
Fix a time slot and answer calls within that particular time
period
Multi Level IVRs
Set customized welcome note
Define menu with extensions
Create voicemail when busy
Language Support
Create IVR in any language of your preference and allow users to choose from list of
languages
Benefits over Traditional PBX
It needs no hardware or
software installation
It connects your calls to your
mobile phones.
It can be accessed from any place over the internet.
Great companies work with us
Some more…
Our customers speak…
“Your product is very useful for reaching out to a large number of people. Also, appreciate your efforts for the current and planned IVR services for AAP.” : Arvind Kejriwaal, AAP
Our customers speak…
Customer Reviews on 3rd Party website
Other Solutions over MyOperator
Call Tracking Call Masking Voicemail
Free ConferenceIntercomCrowd Sourced Call Centre
Voicemail
Let a large audience connect with you by leaving voice messages
Record messages and filter or shortlist based on the requirement
Crowd Sourced Call Center
Allow volunteers or supporters to handle calls from any location and time
Route calls to distribute call load among the volunteers and track the performance
Track quality and performance of each and improve overall facility
Intercom
Allows employee to make internal communication using the app
Keeps track of internal calls as well
Free Conference
Development
Weekly release cycle
Patent pending technologies
Dedicated in-house development
Technology
Distributed Telephony Engine
Telecom Operators ISP
Web Engine
API Engine
Reporting EngineData storageWeb
PanelMobile
App
International Setup
Do business across borders with the same call
management experience.
Business number for the country where
your customer calls from
Geographic NumberMobile Number
Toll Free Number
50+ countries
List of countriesArgentinaAustraliaAustriaBahrainBelgiumBrazilBulgariaCanadaChileChinaColombiaCroatiaCyprusCzech RepublicDenmarkDominican RepublicEl SalvadorEstoniaFinlandFranceGeorgia
GermanyGreeceHong KongHungaryIndiaIrelandIsraelItalyJapanLatviaLithuaniaLuxembourgMalaysiaMaltaMexicoNetherlandsNew ZealandNorwayPanamaPeruPolandPortugalPuerto Rico
RomaniaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTurkeyUnited KingdomUnited StatesVenezuelaVirgin Islands (U.S.)
Monitoring
NagiosServer health and usage monitoring
New RelicApplication health and
performance monitoring
KibanaLogs monitoring
and analytics
Auto-routingPRI downtime alerting
and auto configure routes
Security guard
IVR downtime alerting
Data Security
128-bit encryption connection using a modern cipher suite
Data hosted on AWS Virtual Private Cloud and various levels of firewall
Dedicated security team for continuous
monitoring and security upgrades
Uptime Report
Screenshot from third-party
uptime report.
Check yourself on http://stats.pingdom.com/fjfjrmwdbked
This report do not include downtime due to Telecom Operators
www.myoperator.co © 2015 MyOperator A Product by VoiceTree Technologies Pvt . Ltd.
Get your free demo: myoperator.co
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