it disaster recovery services program
TRANSCRIPT
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IT Disaster Recovery Services ProgramQ4-2017 ISAC Update
11/17/2017 2
IT Disaster Recovery Strategy Implementation
Data Center Strategic Plan
Part 1 Part 2
Part 1
Disaster Recovery Strategic Plan
Office + Data Center
Office
Data Center
Office + Data Center
• Tampa
Office
Data Center
Office
Data Center(Disaster Recovery)
2008Part 2
Cloud based Services(Production, Development,Disaster Recovery)
Software (Platform) Development
Life-Cycle
Assess Transform
Retire
2016 2019
Activity 2016 2017 2018 2019 2020 20-x
P0 : Program Management
P1 : Data Center Services Procurement
P2a : Disaster Recovery Infrastructure Refresh
P2b : Disaster Recovery Services Build and Test
P3 : Disaster Recovery Service Migration
P4 : Data Center Decommission(s)
P5 : Application Cloud Services (at opportunity)
Program Operational
Implementation Goals
Decouple data center operations from office facility operations, per the approved Long-Term Data Center Strategy.
Address known facilities risk of lease expiration in 2019 and plan to move data center operations from the Tampa office space to a purposed data center service location.
Provide time for infrastructure refresh activities to coincide with planned data center move for a more effective ROI.
Use Disaster Recovery exercise plans to validate service migrations from existing to new recovery site location.
Allow legacy retirement and other new projects to consolidate and enhance applications prior to data center moves.
Information Systems Advisory Committee Report | ITDRS
11/17/2017 3
IT Disaster Recovery Services Program
Phase 1 – Data Center Procurement• P1.1 – RFI Activity and Solution Requirements. [Completed]• P1.2 – Contract Review and Discussions. [Completed]• P1.2 – Data Center Procurement [Restarted Q3-2017]
Output of 2016-2017 company budgeting activities requested suspension of procurement activities (Phase 1) of the program until Q3-2017. This suspension of procurement for colocation data center was determined to help manage organizational expenditures in 2017, with minimal risk to program objectives. As planned, this program has been restarted in Q3-2017 with rapid acceleration now related to Tampa Real Estate Strategy objectives.
Phase 2.1 – Data Center Build – Infrastructure Design• P2.1 – Infrastructure Design
The technical design and planning work has restarted and is aligned with scheduled infrastructure refresh actions of 2018. Specific designs for future state disaster recovery and migration needs have been reassessed to coincide with 2017-2018 equipment end-of-life activity and data center facility requirements.
• P2.2 – Infrastructure ProcurementInfrastructure procurements associated with the program have resumed in Q3 to support revised migration planning efforts and 2018 budget.
Information Systems Advisory Committee Report | ITDRS
Activity Q1-16 Q2-16 Q3-16 Q4-16 Q1-17 Q2-17 Q3-17 Q4-17 Q1-18 Q2-18 Q3-18 Q4-18 Q1-19 Q2-19
P1 -Data Center DR Services NEW (2016)
P2 -Infrastructure DR Services NEW (2018)
DR Services Migration NEW (2018)
DR Services Retire OLD (2018 - 2019)
Services Transformation (2019-2020)
Retirement of services from legacy systems.
Transition of services from forward systems.
Transformation of services from technology evolution
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ITSRS Program Roadmap
RFI Procure
Design Procure Build
Plan & Execute
Dispose & Close
DR Service Portfolio Management
Drive Disaster Recovery toward Service Oriented solutions.(SaaS, PaaS, IaaS, DRaaS)
[ Available, Scalable, Flexible ]
Drivers
Front End – Procurement cycles for Phase 1 and Phase 2 equipment and services, including end-of-life equipment replacements.
Back End – Enterprise Real Estate Operations (Facilities Management) has the Tampa office lease expiring in October 2019. The IT Disaster Recovery center is located within the Tampa office facility. IT needs to migrate disaster recovery services from this location by mid 2018 for expected office relocation work to occur starting mid 2018.
Strategy – Pickup and Move, followed by transformation of disaster recovery solutions for business platforms through life-cycle needs (retirement, upgrade, enhancement, evolution), which amend the migration plans or delivery architecture.
Information Systems Advisory Committee Report | ITDRS
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IT Disaster Recovery Services Program
Health Activity Complete by Conduct an RFI activity of current market offerings around colocation data
center services and ancillary vendor offerings. RFI effort intended to support the development of forward procurement requirements and contract path review.
03/01/16( COMPLETE )
Develop procurement (solicitation) requirements for future state disaster recovery data center services before September 2016.
09/01/16( COMPLETE )
Complete the procurement and contracting activity for future disaster recovery data center services prior to January 2018.
01/31/18( ACTIVE )
Phase 1 Key Objectives
Phase 2 Key Objectives Health Activity Complete by Conduct strategy and life-cycle discussions around technology platforms, to
determine alignments and opportunities to maximize platform refreshes, time service renewals and minimize unnecessary capital/contract expenditures going into service migrations.
10/01/16( COMPLETE )
Develop base technical design requirements for prevailing migration strategy path. Complete technical designs prior to December 2017.
12/01/17( ACTIVE )
Develop procurement requirements for future state disaster recovery technical infrastructure (platforms, products and services). Complete requirements development, contract path reviews and execute prior to January 2018.
01/01/18( ACTIVE )
Complete all needed procurement activities and implementation activities for dependent infrastructure and services to build out and test the forward disaster recovery data center prior to April 2018 so needed infrastructure and services are delivered within the build window.
04/01/18( ACTIVE )
Complete build-out and test of planned disaster recovery data center environment (ready for migration) prior to May 2018.
04/30/18
Information Systems Advisory Committee Report | ITDRS
11/17/2017 6
IT Disaster Recovery Services Program
Phase 3 Key Objectives
Phase 4 Key Objectives
Health Activity Complete by Complete the migration of all applications and supportive infrastructure
dependent on disaster recovery services, from the existing Tampa data center facility to the new, forward disaster recovery solution by the end of June.
06/30/18
As a function of migration validation, demonstrate the migrated disaster recovery services are capable of delivering to agreed upon performance measures by the end of July.
07/30/18
Health Activity Complete by Complete the turn-down of disaster recovery services, disposal of relevant
assets and release responsibilities of data center operations from disaster recovery duties prior to October 2018.
09/30/18
Information Systems Advisory Committee Report | ITDRS
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 7Information Systems Advisory Committee Report | ITDRS
• 22,000 sq/ft Hardened Data Center Space• 115 Seat Business Continuity Center• Specific Citizens’ Data Center Suite/Cage• Tier 3/CAT 5 Reinforced• 168 Feet Above Sea Level• 160 Miles from Primary Data Center• SSAE16, CJIS, HIPPA, PCI Compliant• Outside Wind-Blown Debris Zone
Connectivity• Dual Homed Fiber Links• Carrier Neutral – State of Florida
Networks (#1 and #2) already in place
• Cloud and Storage Available
• 30 DVR Motion Cameras• Rolling 30 day retention• Proxy Card (doors/elevator)• Seven (7) Layers of Physical
and Logical Security
Security
Winter Haven, Florida DR Data Center
Proposed Space Option
Power/HVAC/UPS• Redundant Generators• 10,000 Gallon Diesel Tank• Redundant UPS• Liebert CRAC
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 8Information Systems Advisory Committee Report | ITDRS
• Department of Financial Services DFS• Florida Department of Agriculture and Consumer Services (FDACS)• Agency for Health Care Administration (AHCA)• Executive Office of the Governor (EOG)• Agency for Persons with Disabilities (APD)• Department of Transportation (DOT)• Department of Corrections (DOC)• Agency for State Technology (AST)• Highway Safety Motor Vehicle (HSMV)• Office of Policy and Budget (OPB)• Department of Economic Opportunity (DEO)• Department of Children and Families (DCF)• Department of Emergency Management (DEM)• Division of Retirement
DSM Disaster Recovery - State of Florida Clients
DSM is on the State of Florida preferred vendor contract for disaster recovery services and has numerous service offerings including multiple types of Cloud Solutions, Managed Service Solutions and Professional Services
DSM has 28 years of experience in serving state agencies, cities, counties, school boards and constitutionals.
www.dsm.net
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 9Information Systems Advisory Committee Report | ITDRS
Wind-Borne Debris Region
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 10Information Systems Advisory Committee Report | ITDRS
Winter Haven Facility Advantages• Tier 3, CAT 5 Facility• Former Telephone Central Office• Facility Purpose Built and Infrastructure
(Power/Heating, Ventilation and Cooling) Updated
• Operating Vendors are highly experienced in working with State of Florida Governmental Organizations on acquisition activity and appropriate risk and cost structures
• Recurring network costs for Citizens much lower than required for similar out-of -state locations
• Geographical risk elements, such as distance between centers, height above sea level, wind zones and others, meet the professional reasonability test for exposure to same or multiple human caused or natural disaster/hurricane event activity.
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 11Information Systems Advisory Committee Report | ITDRS
Description Monthly Yearly Ongoing One Time 2018
Rent and Power $40,000 $480,000
Facility and Technology Space Build-out $200,000
Concurrent Network Costs (4 months) $80,000
Movement of Existing Technology Equipment:De-installation, Packaging, Transportation and Installation $200,000
Existing Data Center Decommissioning $100,000
Project Contingency $200,000
Total for Data Center Relocation – 2018 $320,000 $780,000
Total for Data Center Space and Power – 2019 and beyond – Per year $480,000
Costs for establishing Data Center colocation services with space for a divided private suite with required power and relocation of 16 racks of technology equipment from existing Tampa facility to Winter Haven facility. Primary Facility Contract Vehicle: State of Florida Disaster Recovery Contract #991-268-11-1
Description One Time 2018
End-of-Life Hardware Replacement (required even without relocation) $1,489,000
End of Brief
IT Disaster Recovery Services ProgramReview 2017
11/17/2017 12Information Systems Advisory Committee Report | ITDRS