disability)inclusion)and) accessibility)attemple)university) · learning(and(development(“temple...

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LEARNING AND DEVELOPMENT “Temple University is committed to providing students, faculty and staff with access to its facilities and the technology and information they need to succeed in and out of the classroom.” Temple University Accessibility Statement Disability Inclusion and Accessibility at Temple University

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Page 1: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

LEARNING  AND  DEVELOPMENT  

“Temple University is committed to providing students, faculty and staff with access to its facilities

and the technology and information they need to succeed in and out of the classroom.”

Temple University Accessibility Statement 

Disability  Inclusion  and  Accessibility  at  Temple  University  

Page 2: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

We  are  pleased  to  be  back!    

Page 3: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

And,  we  brought  a  friend!    

Andrea  Caporale  Seiss  Temple  University  Title  IX  Coordinator  

Page 4: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Outcomes  from  2014  

Our  visit  in  2014…  – First  Jme  Rome  faculty  had  been  trained  on  university  policies  and  procedures  

– ClarificaJon  of  US  discriminaJon  and  harassment  issues  and  policies    

–   ConnecJon  made  to  both  Italian  and  EU  Law  

As  a  direct  outgrowth  of  that  training,    –  Temple  University  Rome  Campus  faculty  

handbook      

Page 5: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Temple  University  Rome  Campus  Faculty  Handbook  

•  Designed  to  provide  essenJal  informaJon  to  faculty  

•  Not  exhausJve  source  of  informaJon  but  covers:  – Paychecks  to  Technology  Policies  and  Procedures  – Safety/Security  –  Grading  and  Grade  Disputes  – Syllabi  Policy  –  Class  Excursions  – Disability  Resources  and  Services  

Page 6: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Temple  University  Rome  Campus  Faculty  Handbook  

•  Policies  Website  –  Non-­‐DiscriminaJon  –  AnJ-­‐Harassment  –  Faculty/Student  RelaJonships  –  RepresenJng  Temple  as  a  Faculty  Member  –  Contact  informaJon    

•  ResponsibiliJes  –  Outlined  in  your  Contracts  

Will  be  available  online    

Page 7: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

“Colleges  and  universiJes  have  specific  legal  obligaJons  to  provide  students,  faculty,  and  staff  with  disabiliJes  the  same  benefits,  programs,  and  services.”  

 Russlynn  Ali      Assistant  Secretary  for  Civil  Rights    U.S.  Department  of  EducaJon  

Page 8: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Higher  EducaJon  and  Disability    

•  Roughly  11  percent  of  college  students  have  a  disability,  according  to  EducaJon  Department  figures:    – about  two-­‐thirds  of  that  group  suffer  from  one  or  more  so-­‐called  invisible  disabiliIes,  such  as  learning  disabiliIes,  ADHD  (a^enJon-­‐deficit  hyperacJvity  disorder),  and  mental-­‐health  and  emoIonal  disabiliIes.    

•     

Page 9: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

AccommodaJng  Students  

•  Programs  have  a  responsibility  to  meet  the  reasonable  needs  of  students  with  disabiliJes  through  accommodaJons  and  modificaJons  in  recruitment,  orientaJons,  pre-­‐enrollment  inquiry,  enrollment,  placement,  and  instrucJon.    

•  Through  these  accommodaJons  we  can  ensure  full  and  equal  access  to  acJviJes  and  services.  

Page 10: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

 Student  Support  

•  Students  who  need  help  don’t  always  ask  for  it          •  Only  17  percent  of  college  students  with  learning  disabiliJes  receive  accommodaJons,  according  to  the  NaJonal  Center  for  Learning  DisabiliJes.    

•  Student’s  needs  are  assessed  on  a  case  by  case  basis  

Page 11: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

What  would  you  do  if?  

•  A  student  informs  you  that  they  have  A^enJon  Deficit  Disorder  and  will  need  more  Jme  when  tesJng……  

Page 12: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Learning  ObjecJves  

•  Review  Temple  University’s  obligaJons  under  the  ADA  

•  Define  “Accessibility”  •  List  Temple  resources  that  support  accessible  technology  

•  Outline  faculty  obligaJons  •  Provide  examples  of  appropriate  responses  to  student  requests  for  accommodaJon      

Page 13: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Our  Compliance  ObligaJon  •  We  have  always  been  under  a  legal  obligaJon  to  

accommodate  students,  faculty  and  staff  due  to  federal  statutes  such  as:    –  The  Americans  with  DisabiliIes  Amendments  Act  (ADAAA)  –  The  RehabilitaIon  Act    

•  Sec$on  504  of  the  Rehabilita$on  Act  of  1973  states  that  …    "No  otherwise  qualified  individual  with  a  disability  in  the  United  States  …  shall,  solely  by  reason  of  …  disability,  be  denied  the  benefits  of,  be  excluded  from  the  parJcipaJon  in,  or  be  subjected  to  discriminaJon  under  any  program  or  acJvity  receiving  federal  financial  assistance."  

As  well  as  guidance  from  court  decisions,  accessibility  guidelines  and  seQlements  and  consent  decrees.  

Page 14: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

ADAAA    

•  In  2015  marked  the  25th  anniversary  of  the  Americans  with  DisabiliJes  Act.  

•  The  ADA  and  its  Amendments  Act  (ADAAA)  are  federal  disability  non-­‐discriminaJon  laws  

Page 15: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

RehabilitaJon  Act  of  1973  

•  SecJon  504  states  that  "no  qualified  individual  with  a  disability  in  the  United  States  shall  be  excluded  from,  denied  the  benefits  of,  or  be  subjected  to  discriminaIon  under"  any  program  or  acJvity  that  receives  Federal  financial  assistance.  

•  Requirements  common  to  these  regulaJons  include  reasonable  accommodaIon  for  employees  with  disabiliJes;  program  accessibility;  effecJve  communicaJon  with  people  who  have  hearing  or  vision  disabiliJes;  and  accessible  new  construcJon  and  alteraJons.    

Page 16: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Our  Compliance  ObligaJon  

•  We  also  have  an  obligaJon  not  to  discriminate  under  Temple  University  Policies  

•  PrevenJng  and  Addressing  DiscriminaJon  and  Harassment  •  Accessible  Technology  Policy  •  Course  Syllabus  Policy  

•  Accessibility  on  our  campus  is  a  shared  responsibility  –  Each  unit  is  responsible  for  making  its  programs  and  services  

accessible  with  guidance  from  campus  experts  –  Any  person  can  put  the  university  out  of  compliance  through  

inaccessible  design  or  an  act  of  discriminaJon  

Page 17: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

What  is  Accessibility?  Accessibility  is  the  ability  to  engage  with,  use,  parJcipate  in,  and  belong  to,  the  world  around  us.  

Accessibility  is  the  word  used  to  describe  whether  a  product  (for  example,  a  website,  mobile  site,  digital  TV  interface  or  applicaJon)  can  be  used  by  people  of  all  abiliJes  and  disabiliJes,  regardless  of  physical  or  developmental  abiliJes  or  impairments  

Accessibility  Extends  to:  –  Built  Environment  –  Physical  Space  on  Campus  –  Technology  –  purchasing/maintaining/using  –  EducaJonal  Environment  (instrucJon)  –  Programs  and  Services  –  Altudes  

Page 18: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Physical  Accessibility  

  Ensure  that  your  workspace  is  fully  accessible  and  that  the  programs  and  services  you  offer  are  as  well.  

 Make  modificaJons  to  classroom  or  workspace  for  student  or  employee  with  a  disability  

 On  Main  Campus,  we  have  to  comply  with  access  barriers  on  campus    but  that  is  not  something  we  can  compel  you  to  do  here  in  Rome.    

           However…  

Page 19: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

What  would  you  do?  

•  You  have  an  assignment  that  requires    students  to  walk  up  the  steps  of  the  Campidoglio.  It  is  an  assignment  you  have  required  students  to  do  for  many  years.  One  of  your  students  comes  to  you  and  says  he/she  is  having  a  flare-­‐up  of  a  medical  condiJon  that  limits  their  physical  mobility.    

Page 20: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Accessible  Technology  

The  Department  of  JusJce  and  the  Department  of  EducaJon  have  made  it  known  that  their  major  compliance  and  enforcement  interest  for  the  foreseeable  future  is  access  to  technology.  

Therefore,  Colleges  and  UniversiJes  need  to  expand  their  role  in  providing  accessible  technology  to  their  students,  staff,  faculty  and  visitors.  Which  is  something  we  can  do  in  our  campuses  abroad.  

Page 21: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Technology  Access  

Another  way  to  ensure  compliance  with  the  law  is  to  make  sure  the  informaJon  the  University  communicates  to  its  students,  faculty,  staff,  (current  and  prospecJve)  and  visitors  is  accessible  to  all.  

Page 22: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Technology  -­‐  Digital  Accessibility    

•  Digital  accessibility  is  the  degree  to  which  a  product,  device,  service,  or  environment  is  made  available  to  as  many  people  as  possible.  This  includes  but  is  not  limited  to  websites,  mobile  applicaJons,  online  systems,  and  desktop  applicaJons.  

•  When  sites  and  applicaJons  are  correctly  designed  and  developed  to  be  accessible,  all  users  can  have  equal  access  to  the  informaJon.  

Page 23: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Accessible  Technology  

•  As  technology  becomes  more  complex,  compliance  is  becoming  criJcal,  as  is  evidenced  by  a  proliferaJon  of  liJgaJon  in  higher  educaJon  

•  Over  37  lawsuits  have  been  brought  by  a  variety  of  PlainJffs  including  but  not  limited  to;    –  The  NaJonal  FederaJon  of  the  Blind  –  Dept.  of  EducaJon/Dept.  of  JusJce  –  Students/Employees  

•  Regarding  issues  with:    –  E-­‐readers/GoogleApps/Physical  spaces/AccommodaJons  

 as  well  as  a  variety  of  other  issues  

Page 24: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Accessible  Technology  •  Through  a  self-­‐imposed  audit,  Temple  University  found  it  

needed  to  address:  –  Overall  accessibility  policy  for  informaIon  and  technology  

–  Computer  labs  (128  computer  labs  &  3,648  workstaIons)  –  InstrucIonal  materials  –  Learning  spaces/classrooms  (~700  including  labs/studios)  –  Library  –  Procurement  of  technology  – Web  based  content  – Web  based  systems  

Page 25: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Accessible  Technology  •  In  response,  Temple  University  formed  an  Accessibility  

Technology  Compliance  CommiQee  (ATCC)  in  2013  to  look  at  current  policies  and  procedures  in  order  to  assess  what  it  could  do  be^er.      

•  The  ATCC  developed    the  following  policies  to  ensure  that  Temple  students,  faculty,  staff  and  visitors  were  able  to  parJcipate  fully  in  all  campus  acJviJes:    –   Accessibility  of  InformaIon  and  Technology  Policy  –  Guide  to  Accessible  Purchasing  –  Guidelines  for  MulImedia  Accessibility    –  Word  and  PowerPoint  accessibility  checklists  –  Computer  Lab  Accessibility  Guidelines  –  Learning  Spaces  Accessibility  Guidelines    –  Course  Syllabus  Policy  

Page 26: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Accessible  Technology:  Resources  •  The  ATCC  provides:  •  ConsultaJon  

–  Support  for  design  of  instrucIonal  materials  •  Training  

–  Learning  opportuniIes  for  the  enIre  Temple  community  •  Website  Audits  

–  Sobware  was  purchased  to  assist  in  determining  if  a  website  meets  our  new  guidelines  

•  Labs  and  Learning  Spaces  Audits  –  Learn  about  the  accessibility  standards  for  computer  labs  and  

learning  spaces  

– h^p://accessibility.temple.edu  

Page 27: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

InstrucJon:  Student  ObligaJons  

•  Students  are  required  to  self-­‐iden;fy  for  accommoda;ons  and  must  first  register  with  Disability  Resources  and  Services  (DRS)  in  order  to  set  up  formal  accommoda;ons.      

•  Faculty  are  NOT  required  to  provide  any  accommodaJons  to  a  student  unJl  the  student  provides  the  faculty  member  with  an  accommodaJon  le^er  from  DRS,  or  the  equivalent  department  at  their  home  insJtuJon,    detailing  the  accommodaJons  she  or  he  is  eligible  for.  

Page 28: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

InstrucJon:  Faculty  ObligaJons  •  Syllabus  statement:  

–  “Temple  University  is  commi^ed  to  the  inclusion  of  students  with  disabiliJes  and  provides  accessible  instrucJon,  including  accessible  technology  and  instrucJonal  materials.  The  process  for  requesJng  access  and  accommodaJons  for  this  course  is:    

–  (1)  Advise  faculty  of  the  need  for  access  or  accommodaJons;    

–  (2)  Contact  Disability  Resources  and  Services  (DRS)  to  request  accommodaJons;    

–  (3)  DRS  will  consult  with  faculty  as  needed  about  essenJal  components  of  the  program;    

–  (4)  Present  faculty  with  a  DRS  accommodaJon  le^er.”    

Page 29: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

InstrucJon:  Faculty  ObligaJons  Classroom  and  TesJng  AccommodaJons    •  Disability  Resource  Services  (DRS)  understands  that  not  all  accommodaJons  will  be  applicable  to  all  course  content.    

•  If  faculty  have  specific  quesJons  about  how  to  accommodate  a  student  in  the  context  of  a  course,  please  contact  DRS.  DRS  staff  will  work  with  faculty  to  find  the  most  applicable  accommodaJon.  

•  Personal  liability.  An  individual  faculty  member  who  fails  to  provide  an  accommodaJon  to  a  student  with  a  documented  disability  may  be  held  personally  liable.  

Page 30: Disability)Inclusion)and) Accessibility)atTemple)University) · LEARNING(AND(DEVELOPMENT(“Temple University is committed to providing students, faculty and staff with access to

TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

InstrucJon:  Faculty  ObligaJon  Accessible  InstrucJonal  Materials  –  In  accordance  with  the  Accessible  InformaJon  and  Technology  Policy,  instructors  are  responsible  for  distribuJng  accessible  instrucJonal  materials.    

– All  printed  and  visually-­‐presented  materials  should  include  a  statement  that  the  program  and  its  acJviJes  and  services  are  in  compliance  with  the  Americans  with  DisabiliJes  Act  and,  as  such,  are  accessible  and  provide  equal  opportunity;  and  that  reasonable  accommodaJons  are  available  upon  request.  Also  note  who  to  contact.      

– Guidelines  exist  on  accessibility.temple.edu  –  Training  and  support  through  Center  for  Advancement  of  Teaching  (CAT)  and  DRS.  

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TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

InstrucJon:  Faculty  ObligaJons  Classroom  and  TesJng  AccommodaJons  

  DRS  staff  is  not  able  to  disclose  the  nature  of  a  student’s  disability  without  wri^en  permission  from  the  student.  However,  they  can  discuss  the  accommodaJons  and  work  with  faculty  to  help  figure  out  how  to  implement  accommodaJons  in  the  classroom.    

  Faculty  should  NOT  discuss  a  student’s  disability  or  accommodaJons  in  front  of  others.    This  would  be  an  improper  disclosure  of  confidenJal  informaJon.  

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Classroom  and  TesJng  AccommodaJons:  Faculty  ObligaJons  

•  If  a  student  discloses  a  disability  to  you,  as  a  faculty  member,  without  providing  an  accommodaJon  le^er,  it  is  imperaJve  that  you  both  inform  the  student  that  she  or  he  needs  to  register  with  DRS  to  seek  formal  accommodaJons  AND  contact  DRS  to  inform  them  that  you  have  made  a  referral  about  a  parJcular  student.  

•  Faculty  should  NOT  ask  a  student  about  the  nature  of  his/her  disability,  but  should  have  a  conversaJon  about  how  the  accommodaJons  on  the  student's  le^er  can  be  applied  to  the  specific  course.  

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DRS  RepresentaJve    at  TU  Rome  

•  Francesca  Cuccovillo,  Student  Life  Coordinator  [email protected]  

Phone  number:  (39)  06-­‐320-­‐2808  

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Universal  Design  for  Learning  (UDL)  

•  MulJple  means  of  representaJon  (accessible  and  varied  instrucJonal  materials)  

•  MulJple  means  of  engagement  (choices  among  a  variety  of  ways  to  learn,  pracJce,  and  integrate  skills  and  knowledge)  

•  MulJple  means  of  expression  (opJons  regarding  how  students  demonstrate  what  they  learned)  h^p://www.udlcenter.org/aboutudl/whaJsudl/3principles  

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Resources:  Student  AccommodaJons  

Disability  Resources  and  Services  (DRS)  100  Ri^er  Annex  (004-­‐03)  1301  Cecil  B.  Moore  Avenue  

Philadelphia,  PA  19122  215.204.1280  (Voice)  215.204.6794  (Fax)  214.204.1786  (TTY)  [email protected]  

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AddiJonal  Resources    

•  Center  for  Advancement  of  Teaching  (CAT)  •  Inclusive  Learning  and  Support  •  h^ps://teaching.temple.edu  

–  InstrucJonal  Support  Center    –  InstrucJonal  Materials  

•  Accessibility  Technology  Compliance  Commi^ee  (ATCC)  

•  Technology  •  Office  of  Equal  Opportunity  Compliance    

•  Complaints  •  h^ps://www.temple.edu/eoc/fileacomplaint.html  

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What  would  you  do  if?  

•  You  have  noJced  that  a  student  has  had  trouble  hearing  you  and  seems  to  be  having  difficulty  hearing  people  during  class  discussions……  

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What  not  to  say…  

–  “All  students  with  extended  Jme  for  tesJng  please  raise  your  hand”  

–  “Why  do  you  need  these  accommodaJons?  You  don’t  look  disabled.  You’re  doing  really  well  in  my  class.”  

–  “I  have  anxiety,  too.  It’s  just  something  you  have  to  deal  with.  You  won’t  need  extra  Jme.”  

–  “Most  of  the  videos  for  the  class  are  capJoned.    You  can  just  skip  the  ones  that  aren’t”  

–  “I  couldn’t  find  an  accessible  version  of  this  journal  arJcle.  Take  it  to  DRS  and  see  if  they  can  convert  it  for  you.”  

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TEMPLE  UNIVERSITY  HUMAN  RESOURCES  

Final  thoughts  

•  What  you  will  take  away  from  this  training  program.  

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