direktori latihan 2016 (success excellence center sdn bhd)

8/20/2019 DIREKTORI LATIHAN 2016 (Success Excellence Center Sdn Bhd)

1/43


2/43

M/S 1


3/43

M/S 2

Kandungan Direktori Latihan 2016

1. Pengenalan m/s 2

2. Senarai Kursus m/s 4

3. Senarai Jurulatih m/s 31

1. Pengenalan

Mengenai Success Excellence Center

Success Excellence Center Sdn Bhd ditubuhkan pada tahun 2006 oleh Hj Nicholas Sylvester.

Beliau selaku pengasas SEC telah berkecimpung di dalam arena konsultansi dan bina insan

sejak tahun 1990 lagi.

SEC telah berkembang menjadi syarikat pilihan di dalam melaksanakan bina insan di banyakagensi kerajaan, seperti kementerian, jabatan-jabatan, termasuk university, istitusi lain dan

swasta seperti syaraikat multinasional GLc dan SME.

Di antara bidang kepakaran SEC adalah:

Transformasi (Transformation)Tadbir Urus Cemerlang (Good Corporate Governance)Kepimpinan (Leadership)Pengurusan (Management)Penetapan Minda (Mindsetting)Keseimbangan Kehidupan (Life Balance)Pembinaan Pasukan (Team Building)Kecemerlangan Kerja Berpasukan (Teamwork Excellence)Membangun Mukmin Professional (Developing Professional Mukmin)Strategi Lautan Biru (Blue Ocean Strategy)Metodologi Balanced Scorecard (Balanced Scorecard Methodology)Perancangan Strategik (Strategic Planning)Pengurusan Strategik (Strategic Management)Pemasaran Strategik (Strategic Marketing)Pengurusan Perubahan (Change Management)Pemikiran Kreatif (Creative Thinking)Penyelesaian Masalah Secara Kreatif (Creative Problem Solving)Kursus Penyeliaan Cemerlang (Supervisory Excellence Courses)Pengurusan Insan (Human Capital Management)Pengurusan Komunikasi (Communications Management)Kemahiran Pemasaran (Marketing skills)

Meningkatkan Motivasi Diri (Enhancing Self-Motivation)Khidmat Pelanggan Cemerlang (Excellent Customer Service)


4/43

M/S 3

Senarai Pelanggan SEC


5/43

M/S 4

2. Senarai Kursus

Success Excellence Center menawarkan kursus-kursus berikut dan kursus lain yang organisasi

anda perlukan:

1. Kursus Kaedah Pemikiran Kreatif m/s 5

2. Kursus Kecerdasan Emosi m/s 6

3. Kursus Pengurusan Pekerja Cemerlang m/s 7

4. Kursus Intellectual Critical Thinking m/s 8

5. Kursus Transformasi m/s 10

6. Sinopsis Kursus Tadbir Urus Cemerlang m/s 12

7. Synopsis of Strategic Planning Course m/s 14

8. Sinopsis Kursus Menangani Konflik m/s 15

9. Synopsis of Mindsetting Course m/s 16

10. Synopsis of Blue Ocean Strategy Course m/s 17

11. Sinopsis Kursus Pemikiran Positif m/s 18

12. Sinopsis Kursus Bina Pasukan m/s 19

13. Synopsis Customer Service Course m/s 20

14. Synopsis of Enhancing Ethics & Accountability at The Workplace m/s 21

15. Sinopsis Kursus Mindmapping m/s 22

16. Synopsis of Leadership Course m/s 23

17. Synopsis of Change Management Course m/s 24

18. Sinopsis Kursus Kemahiran Berfikir & Penyelesaian Masalah m/s 25

19. Synopsis of Supervisory Development Program m/s 26

20. Synopsis of Time Management Course m/s 27

21. Synopsis of Essential Life Intelligences m/s 28

22. Synopsis of Interpersonal Communication Course m/s 30


6/43


7/43

M/S 6

2. SINOPSIS KURSUS KECERDASAN EMOSI1) Pengenalan

Pekerja yang cemerlang adalah individu yang mampu menangani apa juasituasi dengan profesional. Kursus ini akan membantu peserta

meningkatkan kebolehan kecerdasan emosi mereka dengan mengetahuiteknik membuat keputusan secara sedar dan berhati-hati, mengendalikantidak balas kepada situasi yang sukar, meningkatkan kebolehanmenangani konflik dan meningkatkan kemahiran komunikasi berkesan.

Kursus dua hari oleh SEC ini dibentuk untuk membantu memberi manfaatkepada peningkatan organisasi serta individu secara keseluruhan.

2) Kaedah Pembelajaran Method Pembelajaran Dewasa Kaedah Multisensory Perbincangan

Demonstrasi Ceramah Kes Senario Aplikasi Simulasi Experimental

3) Objektif1. Memahami kecerdasan emosi dan persoalan mengenainya2. Mengetahui dan memahami kaedah pengendalian emosi dan

mengaplikasikannya dalam kehidupan

3. Mengetahui penyebab emosi negatif, kesan emosi yang tidak terkawal danbagaimana memperbaiki keadaan.4. Mampu mengaplikasikan emosi dan motivasi yang sihat dalam pekerjaan

dan kehidupan5. Bagaimana membina hubungan dan mengenali emosi orang lain.6. Memahami kepelbagaian situasi di pejabat dan persekitaran serta peranan

emosi.

4) Kandungan Kursus1. Konsep Kecerdasan Emosi2. Kecerdasan Emosi di Tempa Kerja

o Lima Kompetensi Kecerdasan Emosi ; Kesedaran Diri; Kawalan Diri;Motivasi Diri; Empati; Hubungan Berkesan

3. Melaksanakan Kompetensi4. Berfikiran Menentukan Kesan5. Bagaimana Menghadapi Cabaran6. Pelan Tindakan Diri


8/43

M/S 7

3. SINOPSIS KURSUS PENGURUSAN PEKERJA CEMERLANG

1. PengenalanKursus ini direka bentuk untuk peserta pelbagai latarbelakang memiliki ilmu,kemahiran, sikap dan keyakinan yang bakal merubah diri mereka menjadipekerja yang cemerlang. Kursus ini membina, mengingatkan atau memberikansuntikan baru buat pekerja untuk melonjakkan potensi diri dan organisasi.Pendekatan kursus menguja, menginspirasikan, mencabar dan menyeronokkanpeserta.

2. Kaedah Pembelajaran Method Pembelajaran Dewasa Kaedah Multisensory Perbincangan Demonstrasi Ceramah Kes Senario Aplikasi Simulasi Experimental

3. ObjektifPara peserta akan mempelajari, mengetahui dan memahami

1. Kesedaran diri sendiri yang tinggi akan peranan dan tanggung jawabserta harapan yang diamanahkan.

2. Bagaimana mendorong dan memotivasikan diri sendiri.3. Bagaimana mengurus diri dengan baik dan membuat keputusan yang

terbaik4. Bagaimana menangani dan mengurus konflik5. Bagaimana menangani bebanan kerja yang pelbagai dan stres di tempat

kerja.6. Bagaimana membina keseronokan bekerja

4. Kandungan Kursus1. Mengurus Diri Untuk Keberkesanan & Kecemerlangan2. Membina Mindset dan Anjakan Paradigma3. Memupuk Sikap Positif dan Proaktif

4. Komunikasi Berkesan5. Etika Kerja & Disiplin6. Mengurus dan Menangani Konflik7. Melonjak Motivasi dan Kepimpinan Diri8. Mengurus Stres


9/43

M/S 8

4. SYNOPSIS INTELLECTUAL CRITICAL THINKING SKILLS COURSE

1.IntroductionIntellectual critical thinking is the manner in which people think about, assess,

view, and create the future for the organization, themselves and others.

Intellectual, critical and strategic thinking is extremely important, effective andvaluable. One can apply them to arrive at decisions that can be related to work orpersonal life. It involves developing an entire set of critical skills. What are thosecritical skills? Study of the good to great and most successful organizations in theworld, as done by Jim Collins and co, showed that they had level 5 leaders whowould think ahead and ensure the correct capabilities are there for the membersto ensure effective implementation of their plans. We have also searched forthese skills in the works of Kaplan, Norton, Kim, Renee, Stephen Covey, JohnMaxwell, John Adair, Tareq Suwaidan as well as other leading management and

2. Objectives1. To provide opportunity for the participants to review their organisations

Strategic Plan2. To impart to participants the strategic steps in implementing their

organisation’s Strategic plan 3. To impart on the leaders in the organisation’s important competencies4. To instill a sense of togetherness, team work eliminate “working in silos” 5. To motivate leaders to have pride in working at their organisations

3. Course Content

1. Introduction2. Implementing the Strategic Plan

Step 1 Review Strategic Plan

Step 2 Create a Vision for Implementation

Step 3 Establish Team

Step 4 Breakdown Tasks and Set Timelines for Accomplishments

Step 5 Communication Plan with Stakeholders

3. Important Competency #1: Confront Facts.4. Important Competency #2: Think carefully.5. Important Competency #3: Be critical and creative.

6. Important Competency #4: Develop a strategic action plan.

7. Important Competency #5: Be strategic and consistent in the long term.Important Competency #6: Choose the right team members.

8. Important Competency # 7: Develop your people.

9. Important Competency # 8: Be open to ideas.

10. Important Competency # 9: Be disciplined and use helpful technologies.

11. Important Competency # 10: Continuously learn.

12. Conclusion


10/43

M/S 9

4. Methodolgy

SEC approach in training will be as follows:

1. Utilising the best latest approach in adult training from the Western and

Eastern perspectives of training

2. Learner’s centred

3. Multisensory approach to ensure all participants are engaged in learning

4. Intensive use of audio and video multimedia

5. Lots of activities and management games

6. Creativity and group work

7. Role plays and case studies


11/43

M/S 10

5. SINOPSIS KURSUS TRANSFORMASI

1. Pengenalan

Pekerja yang cemerlang memerlukan ilmu, kemahiran, keyakinan dan sikap yang

baik untuk memastikan kejayaan, mereka yang belum memiliki ilmu, kemahiran,

keyakinan dan sikap yang seharusnya dimiliki perlu diberikan peluang untuk

mempelajarinya.

Pekerja yang sudah memiliki ilmu, kemahiran, keyakinan dan sikap memerlukan

sentiasa diperingati supaya sentiasa boleh mengamalkan ilmu, kemahiran,

keyakinan dan sikap tersebut, kerana diantara cabaran seorang pekerja

cemerlang ialah kelupaan, kelalaian atau kemerosotan perkara tersebut dengan

masa yang berlalu dan jika tidak sentiasa diperingatkan dan diperbaharui tekad

dan komitmen mereka.

2. Objektif Kursus

Objektif kursus ini adalah seperti berikut:

1. Memastikan semua staf jabatan memiliki ilmu, kemahiran, keyakinan dan

sikap untuk menjadi pekerja yang cemerlang

2. Memastikan pekerja diperbaharui tekad dan komitmen mereka kepada

organisasi

3. Memastikan pekerja diberikan suntikan motivasi dan galakan bekerja secara

cemerlang

4. Membina kerjasama berpasukan yang mantap untuk menghadapi cabaranperlaksanaan Pelan Strategik organisasi

5. Memastikan semua pekerja memberikan sokongan kepada kepimpinan untuk

melaksanakan Pelan Strategik organisasi.

3. Perlaksanaan Program

Tiga langkah

Untuk memastikan kesediaan pekerja untuk melaksanakan Pelan Strategik

organisasi mereka, adalah dicadangkan mereka melalui tiga langkah bersamauntuk membina kekuatan dan kecemerlangan diri. Langkah-langkah tersebut

adalah seperi berikut:


12/43

M/S 11

1. Berkehendak2. Mempercayai3. Melaksanakan

4. Kaedah Pembelajaran

Method Pembelajaran Dewasa

Kaedah Multisensory

Perbincangan

Demonstrasi

Ceramah

Kes Senario

Aplikasi

Simulasi

Experimental

BERKEHENDAK MEMPERCAYAI MELAKSANAKAN


13/43

M/S 12

6. Sinopsis Kursus Tadbir Urus Cemerlang

1. Pengenalan

Kursus ini bertujuan mencapai impaknya iaitu kemakmuran negara &kesejahteraan rakyat melalui dua bidang pencapaian utama di dalam PelanStrategik JPA iaitu:

1. Pengukuhan Perkhidmatan Awam Peningkatan Keupayaan &2. Peningkatan Kompetensi Perkhidmatan Awam

2. Objektif

1. Menetapkan Hala Tuju yang Dinamik2. Membangunkan Organisasi yang Mantap

3. Mengurus Modal Insan Terbaik4. Membangunkan Modal Insan yang Berdaya Saing5. Mendorong Prestasi Unggul6. Membentuk Budaya Kerja Berprestasi Tinggi

Aset utama yang menentukan kecemerlangan sesebuah organisasi ialahmanusia, manusia yang cemerlang menjadi teras kepada kecemerlanganorganisasi.

Kecemerlangan seorang manusia pula bergantung kepada ilmu, kemahiran dansikap yang dimiliki. Menurut kajian yang pernah dilakukan oleh Harvard Business

School, sumbangan sikap kepada kecemerlangan seorang pekerja adalah 93%berbanding 7% sahaja factor yang lain.

3. Kandungan Kursus

Pengenalan Urus Tadbir1. definasi dan kefahaman2. Peranan Pekerja

Urus tadbir yang cemerlang1. Memahami visi, misi dan nilai organisasi2. Urustadbir yang cemerlang - perbandingan3. Pelaksanaan tugas dengan efektif dan efisien4. Mengenal pasti amalan-amalan negatif dan strategi pencegahannya5. Membina amalan kerja berpasukan yang cemerlang6. Bagaimana menikmati kerja

Pengamalan Urus Tadbir Terbaik1. Menyelaraskan misi organisasi dan misi peribadi


14/43


15/43

M/S 14

7. Synopsis of Strategic Planning Course

1. Overview

Most strategic planning processes work from today forward not from the future back -

implicitly assuming, whatever the evidence to the contrary, that the future will be more or

less like the present. Only a tiny percentage of the industry conventions are everchallenged, rendering strategy-making largely extrapolative.

2. Learning OutcomeAt the end of this course the participant will be able to:

1. Experience a practical guide to installing a Simple Planning process;2. Use the specific tools in the preparation of a Plan3. Align the Strategic Plan with the Mission, Vision and Values4. Focus on the critical few from the trivial many issues5. Total alignment with the Baldridge criteria

3. Contents1. Strategy Development Process2. Key steps3. Key participants4. Data collection and analysis5. Mission, Vision, Values6. Key Business Drivers, Key Performance Indicators7. The Balanced Scorecard8. SWOT Analysis9. Portfolio Analysis10. Strategic Objectives Defined

11. Brainstorming12. Weighted Voting13. Pareto Analysis14. Accountability15. Scheduling Review16. Action Plan Development & Deployment17. Simple Plan - Ability to drill down, Bottom up - Top Down, Measurement , Short

Term - Long range Strategic capacity, Resource allocation, Organizational alignment

18. Performance Projection

4. Methodologies

1. Interactive Lectures2. Case Studies3. Group Dynamics4. Presentations5. Quizzes6. Experiential Learning7. Simulations8. Learner’s Centred


16/43

M/S 15

8.Sinopsis Kursus Menangani Konflik

1. Pengenalan Konflik amat mudah berlaku dan mungkin akan menganggu perjalanan tugas dan

penyempurnaan tanggung jawab setiap yang mengalami konflik tersebut. Konflik boleh

berlaku di dalam diri, dengan ahli keluarga, rakan dan masyarakat serta diantara duaorang lain yang boleh mengesani atau menganggu seseorang.

Mengetahui punca konflik, menyedari akibat konflik dan mengetahui cara-caramenangani konflik adalah sangat penting kepada para peserta. Kursus ini akan membantu

para peserta memperolehi beberapa manfaat dan mencapai objektif berikut

2. Objektif Diantara objektif kursus ini ialah :

1. Memahami apa itu konflik dan mengapa ia berlaku;2. Mampu bekerjasama dengan orang-orang bermasalah dalam situasi kerja yang

menyulitkan;

3. Memastikan faktor-faktor yang menyebabkan konflik ditempat kerja;4. Memahami tingkahlaku seseorang dan bagaimana ianya memberi kesan kepadaorang lain;dan

5. Menggunakan kemahiran komunikasi spesifik yang boleh mengawal keadaan.

3. KandunganDiantara intisari pelajaran yang didedahkan kepada peserta dalam kursus ini ialah :

1. Definasi, kesan negatif dan jenis-jenis konflik;2. Peringkat/tahaf konflik,faktor dalaman dan luaran yang menyumbang kepada adanya

konflik;3. Cara menangani konflik melalui keikhlasan dan kemufakatan dan mengubah

pertengkaran menjadi perbincangan;4. Mencari jalan penyelesaian kepada masalah dan teknik untuk mengurangkan konflik;5. Peranan komunikasi dalam mencari penyelesaian,penggunaaan empati , dan6. Mendengar dengan aktif dan memberi timbal- balas serta penggunaan ”body

language”.

4. Metodologi1. Interaktif

2. Kajian kes

3. Dinamika kumpulan

4. Penyampaian

5. Kuiz

6. Pembelajaran Experiential

7. Simulasi

8. Fokus pelajar


17/43

M/S 16

9. Synopsis of Mindsetting Course

1. IntroductionThis training program is designed for delivery to participants who are facing the

challenges to become a professional.

This program is designed to introduce some of the key concepts and skills to prepare the participants to be more professional at work. This program highlight many important

areas of application of the concepts, principles and skills to help to refine and reinforce participants’ practice.

2. ObjectivesAt the end of this module, participants should be able to:

1. Believe strongly and convincingly the self-confidence of achieving personal success.2. Explain the expectations of most employers from professionals3. Identify and describe the self-efficacy attributes and the need to develop them to be

more professional;

4. Identify and internalize the profiles, attributes and core values of professionals;5. Conduct Self- Evaluation and assess own self-efficacy in the context of the CoreValues of a professional;

6. Prepare own Individual Personal Development Plan to be implemented to professionalism.

3. Contents1. Introduction

2. How to Be Professional at Work

3. The Need to Develop Your Self-Efficacy3. Core Values of a Professional

4. Achieving Excellence5. Self-Discipline6. Be an Active Learner7. Be More Innovative8. Work Better As A Team9. Developing Personal Integrity

4. Methodologies

0. Interactive Lectures1. Case Studies2. Group Dynamics3. Presentations4. Quizzes5. Experiential Learning6. Simulations7. Learner’s Centred


18/43

M/S 17

10. Synopsis of Blue Ocean Strategy Course1. Introduction Blue ocean strategy challenges companies to break out of the red ocean of bloody

competition by creating uncontested market space that makes the competition irrelevant.

Instead of dividing up existing — and often shrinking — demand and benchmarkingcompetitors, blue ocean strategy is about growing demand and breaking away from the

competition. This course not only challenges companies but also shows them how toachieve this.

2. Objectives1. Introducing a set of analytical tools and frameworks.2. Elaborate the principles that define and separate blue ocean strategy from

competition-

3. based strategic thought. 4. Learn how to apply BOS tools, framework and principles in your organization

5. Work on real cases for strategic improvements

3. Contents1. Introduction BOS What is BOS, Differences between BOS vs ROS, the simultaneous

pursuit of differentiation and low cost, Integrated approach to strategy at the system level

2. The three key conceptual building blocks value innovation, tipping point leadership,and , fair process.

3. BOS frameworks and tools Strategy canvas, value curve, four actions framework, six

paths, buyer experience cycle, buyer utility map, and blue ocean idea index

4. Developing and aligning the three strategy propositions Value proposition, profit proposition and people proposition

5. Workshop6. Presentations7. Closing

4. Methodology:1. Adult learning methodologies2. Multisensory learners approach3. Lecturette4. Case studies5. Applications6. Simulations7. Experiential


19/43

M/S 18

11. Sinopsis Kursus Pemikiran Positif1. PengenalanKursus ini merupakan satu program Motivasi dan Penjelajahan Diri untuk meningkatkan

pemikiran dan sikap kerja positif bagi membina semangat individu.

Kursus ini direka khas terutamanya untuk menambah kesedaran supaya bersedia untukmemberi perkhidmatan yang terbaik sebagai imej pendahuluan dan untuk membantu

para pekerja mencapai piawaian dan piagam perkhidmatan di tempat kerja amnya dankhususnya organisasi/jabatan itu sendiri

2. ObjektifDi akhir kursus ini peserta-peserta akan dapat:

1. Mengenali ,menyedari dan memahami diri dan organisasi;2. Menambahkan kesedaran dan kefahaman mengenai teknik menggerakkan diri ke arah

kecemerlangan;3. Memahami dan menghayati etika dan nilai-nilai murni dalam bekerja;

4. Memperbaiki sikap , amalan dan mempertingkatkan disiplin dan dedikasi ke arah bekerja yang cemerlang; dan5. Memahami dan mengamalkan teknik berkomunikasi dan hubungan kemanusiaan

yang cemerlang

3. Kandungan1. Faktor-faktor yang mempengaruhi kecemerlangan diri dan minda yang positif2. Pengurusan minda diri dan minda yang cemerlang3. Teknik mengikis kesombongan dan komunikasi yang efektif4. Teknik pengurusan emosi , persepsi dan komunikasi5. Teknik pengurusan konflik dan bagaimana untuk membuat penyelesaian

6. Menguji personaliti diri dan mengubah diri sendiri kapada yang lebih positif7. Membentuk pasukan kerja cemerlang

4. Metodologi1. Ceramah interaktif2. Perbincangan3. Demonstrasi4. Kajian-Kes5. Kuiz6. Tumpuan Peserta


20/43

M/S 19

12. Sinopsis Kursus Bina Pasukan1. Pengenalan Kursus ini bermatlamat mewujudkan ahli pasukan yang mempunyai nilai jati diri yang

tinggi, berakhlak mulia serta penyayang, penerapan nilai-nilai murni dan pengurusan diri

amat perlu bagi melahirkan individu yang bermoral dan beretika serta mampu berdikari.Peranan individu yang bermotivasi tinggi di dalam sesebuah pasukan memainkan peranan

yang penting dalam sesebuah organisasi / syarikat. Ini adalah kerana pasukan mempunyai banyak kelebihan daripada individu secara perseorangan. Kelebihan begitu ketara dari

segi pengalaman, kemahiran, perolehan maklumat, pembahagian kerja dan

pengembelingan kerja.

2. Objektif1. Meningkatkan ketahanan diri dari segi mental, kerohanian, fizikal dan emosi2. Menghayati nilai-nilai jati diri dan membangunkan potensi diri3. Bekerja di dalam pasukan yang kuat dan mantap serta dapat mengatur strategi untuk

berjaya di dalam kerja.4. Menjelaskan ciri kerja berpasukan yang berjaya5. Memahami proses motivasi dan bimbingan secara berkesan.6. Mengetahui kepentingan motivasi pekerja melalui prestasi dan pembangunan kerjaya

3. Kandungan 1. Taaruf dan satu entiti2. Komunikasi berkesan3. Penilaian diri dan pasukan4. Kualiti kerja berpasukan5. Transformasi diri dan pasukan

6. Budaya Kerja Berpasukan Cemerlang7. Pengukuhan Pasukan8. Motivasi Kumpulan Terhebat

4. Metodologi1. Method Pembelajaran Dewasa2. Kaedah Multisensori3. Perbincangan4. Demonstrasi5. Ceramah6. Kes Senario7. Pertandingan Aplikasi8. Simulasi9. Experimental


21/43

M/S 20

13. Synopsis Customer Service Course1. IntroductionCustomer service is very important to all organisations, an organisation exist to serve

customers, customers are the life line on an organisation.

Your frontline will face customers in many moments of truth situations, it is imperativethat they have the knowledge, skills and attitude required to effectively and efficiently

serve your customers.

2. ObjectivesTo enhance the participants understanding towards the importance of customer service toachieve customer needs.

3. Contents1. Professional values in customer service2. The importance of communication in customer service

3. Interpersonal skills4. Listening skills5. Professional presentations6. Attitude in customer service

4. Methodology1. Interactive lecture2. Experiential learning3. Case studies4. Games5. Workshop

6. Video7. Group discussion


22/43

M/S 21

14. Synopsis of Enhancing Ethics & Accountability at The Workplace

1. OverviewIncreasing demands for public accountability ensures this course, which addresses ethics

and accountability issues from a government perspective, will be highly relevant to themodern manager. The course will help to develop key competencies in applying public

service values and ethnics to personal work practices.

2. ObjectivesAs a result of this program, participants should be able to:1. Apply appropriate ethical standards in a range of situations and relationships2. Successfully deal with and resolve ethical problems at work

3. Contents1. Personal work practices and public sector ethics standards and policy.

2. Integrity.3. Verbal and written reporting in compliance with public sector standards.4. Resource use and ethical standards.5. Conflict of interest.6. Business relationships and dealing with the public.7. Decision making and organizational policy and procedures.8. Prevention and reporting of unethical behavior and conduct

4. Methodology1. Lecture2. Discussion

3. Workshop4. Case Study5. Role Play6. Demonstration7. Group Work8. Interaction


23/43

M/S 22

15. Sinopsis Kursus Mindmapping

1. PengenalanProgram ini adalah untuk memberi peluang kepada peserta untuk meningkatkan

produktiviti dan teknik untuk berfikir dengan lebih cepat, dan memproses maklumatdalam masa yang singkat dan dengan kurang tekanan.Program ini juga dapat menambahkan pengetahuan peserta mengenai keadah

menghasilkan peta minda yang efektif sepanjang pekerjaan mereka

Impak daripada program ini adalah untuk membantu peserta dalam proses pekikiran

kreatif lebih cepat dan mantap serta meningkatkan kemahiran ingatan.

2. ObjektifTerdapat 3 objektif aktiviti ini :-

1. Meningkatkan pemikiran peserta, perancangan, dan kemahiran menyelesaikanmasalah

2. Meningkatkan keupayaan peserta untuk menjana idea dan menyusun idea denganlebih efektif menggunakan peta minda3. Memberi cara yang baru untuk mengambil dan membuat nota, membuat persembahan

yang lebih baik dan mewujudkan sessi penyampaian yang lebih berkesan.

3. Kandungan1. Why Mindmap2. Seven Steps of Mindmapping3. Practise and mastery4. Mindmapping using softwares5. Conclusion

4. Metodologi1. Ceramah interaktif2. Latihan3. Perbincangan kumpulan4. Penyampaian5. Simulasi


24/43

M/S 23

16. Synopsis of Leadership Course

1. IntroductionThere are many definitions of leadership as well as many proponents of different

leadership models. We believe that leadership is more than just a set of behaviors,leadership is made up of the right belief system of values leading to a set of mindsets.Leadership therefore is attainable by identification, adoption and implementation of the

behaviors resulting from these system of beliefs and mindsets.

2. Objectives1. To assit participants identify correct leadership attributes2. To identify leadership belief systems, mindsets and values3. To assist participants identify leadership behaiours and implement them at the work

place

4. To assit participants acquire role models, to help develop internalization of leadership

qualities

3. Contents1. Identifying belief systems, mindsets and values of leaders

2. Types of leaders3. Acquiring leadership behaviours

4. Implementing leadership

5. Emulating leaders6. Conclusion

4. Methodologies

1. Lecture2. Discussion3. Workshop4. Case Study5. Role Play6. Demonstration7. Group Work8. Interaction


25/43

M/S 24

17. Synopsis of Change Management Course

1. IntroductionOrganisations today is forced to always change due to the ever changing competitive

forces of its environment.Leaders are forced to continuously adapt and trickle down strategies to its people on theground. It is imperative that organisations prepare its managers, executives and

supervisors to effectively change when it is required. This course provide the knowledge,

skills and attitude reuired for effective change to happen within an organization when it is

required to change.

2. ObjectivesThe course is designed to prepare managers, executives and supervisors:

1. Manage change when it is required2. Understand the change process within the organization to better prepare them to

manage when it happens3. To understand the scale, magnitude, duration and strategic importance of a particularchange

3. Contents1. Being human and systematic

2. Start with the management

3. Involving all within the organisation4. Official and formal change

5. Internalizing change

6. Communicating the change

7. Understanding and handling cultural impact9. Being ready for contingencies

10. Being personal

4. Methodologies1. Lecture2. Discussion3. Workshop4. Case Study5. Role Play6. Demonstration

7. Group Work8. Interaction


26/43

M/S 25

18. Sinopsis Kursus Kemahiran Berfikir & Penyelesaian Masalah

1. PengenalanKemahiran berfikir dan menyelesaikan masalah merupakan perkara yang diperlukan oleh

pekerja yang sentiasa berhadapan dengan pebagai cabaran dan sumber yang terhad didalam menjalankan tugas mereka.Kursus ini membantu peserta untuk mengetahui cara, kemahiran berfikir dan

menyelesaikan masalah serta sikap yang diperlukan walaupun sumber terhad dan terdapat

pelbagai cabaran yang dihadapi.

2. ObjektifProgram in bertujuan mencapai matlamat berikut:

1. Meningkatkan pengetahuan pegawai dengan pelbagai jenis kemahiran berfikir2. Mendedahkan pegawai kepada kaedah/teknik pemikiran kreatif, kritikal, analitikal,

deduktif, strategik dan lateral

3. Mendedahkan pegawai kepada pelbagai kaedah/teknik penyelesaian masalah agar pegawai lebih cekap dan berkesan dalam menangani pelbagai isu dan cabaran yangdihadapi

3. Kandungan1. Taaruf, Pembentukan Pasukan dan Pengenalan Kursus2. Pelbagai jenis kemahiran berfikir3. Kaedah Pemikiran Kreatif dan Lateral4. Kaedah Pemikiran Kritikal5. Kaedah Pemikiran Analitikal6. Kaedah Pemikiran Deduktif

7. Kaedah Pemikiran Strategik8. Menangani Isu dan Cabaran9. Kaedah Penyelesaian Masalah10. Pelan Tindakan, Evaluasi dan Penutup

4. MetodologiENGAGE Model yang “melibatkan”, elemen “menarik minat’ dan “menyegarkan”

1. Ceramah interaktif yang padat, berkesan dan melibatkan multimedia2. Perbincangan kumpulan3. Menimbulkan semangat kerjasama dan kerja berpasukan4. Role Play

5. Melakonkan untuk memudahkan dilaksanakan di tempat kerja6. Experiential Learning dan latihan permainan pengurusan7. Pembelajaran intensif melalui pengalaman dan contoh8. Aktiviti senaman menghasilkan badan yang sihat untuk minda yang sihat


27/43

M/S 26

19. Synopsis of Supervisory Development Program

1. IntroductionA supervisor requires knowledge, skills and attitude that will help them in the effective

execution of their responsibilities.This course will help participants acquire the necessary knowledge, skills and attitudethat an effective supervisor must have.

2. Objectives1. Participants will learn management roles ; understanding yourself as a Supervisory

and your organization

2. Participants will learn managing subordinate ; teamwork for peak performance3. Participants will be aware and plan for performance management ; managing difficult

people and poor performance

4. Participants will learn and be able to apply time management in daily work and life

5. Participants will be reminded and learn about effective communication & delegationskill6. Participants will learn effective leadership styles and apply situational leadership

principles7. Participants will be learn how to effectively manage stress in the work environment8. Participants will be reminded of importance to undertake continuous self-

development

3. Contents1. Management Roles; understanding yourself as a Supervisory and your organization2. Managing Subordinate; teamwork for peak performance

3. Performance Management; managing difficult people and poor performance4. Time Management; managing time, prioritizing and effective time management tips5. Effective Communication & Delegation Skill; communicating up, down and across6. Introduction to Leadership; leadership styles, situational leadership7. Stress management; Coping with stress at the workplace and in life8. Continuous self-development; Continuous learning importance and tips

4. Methodologies1. Lecture2. Discussion3. Workshop

4. Case Study5. Role Play6. Demonstration7. Group Work8. Interaction


28/43

M/S 27

20. Synopsis of Time Management Course1. IntroductionTime management is among the most important of all knowledge, skill and attitude. Timeis not only “gold” but also “life”. It is very important that the participants be able to

understand the importance of and value time.This course will provide participants with the skills and tools to organise their life and bemore resourceful and productive.

2. ObjectivesParticipants will be able to:

1. Understand importance & value of time.2. Define and identify important issues and goals.3. Establish priorities of the goals and have the will to carry them out.4. Review & assess utilization of time.5. Organize yourself and plan your time.

6. Recognize that not all things can be controlled and completed.7. However a number of issues can be controlled and successfully completed.8. Work on the items / issues that can be done and do not run around the impossible

tasks.9. Make your life meaningful and controllable rather than just go by the wind.10. Control your own time & eliminate the time waster activities.11. Develop the habits and approaches to utilize the time in a better way.12. Teach others how to utilize their time efficiently. This activity is important because

other people will then not waste your time.

3. Contents

1. Value of time and importance of time management2. Identifying own issues and goals.

3. Prioritization4. Time utilization assessment

5. Organizing life

6. Being realistic

7. Making your life meaningful8. Controlling time & eliminating time wasters

9. Develop good time habits

10. Teaching others time management

4. Methodologies1. Interactive lecture2. Experiential learning3. Case studies4. Games5. Workshop6. Video7. Group discussion


29/43

M/S 28

21. Synopsis of Essential Life Intelligences

1. IntroductionThis workshop advances very powerful ideas. The knowledge you will gain and the skillsyou obtain may transform you. How do you improve your intelligences to move ahead in

life? Learn life intelligences that are pivotal to individual and collective survival andsuccess, and to prosperity. The intelligences covered holds implications for you and forthe world around you.

We have delved into wisdom from our own experiences, major works of gurus in the

business world, astounding thoughts of philosophers, vision of leaders, wit of politicians,

profound insights of religions in our quest to bring you the best for Essential LifeIntelligences. More than a hundred sources of references were used in preparing the

materials. What is more important is that we have contextualized the works to make them

relevant to our unique Sabah environment.

2. Objectives

At the end of this module, the participants should be able to:1. Know and understand the intelligences necessary to be successful in this era;

2. Identify and explain the self-efficacy attributes and how to develop them;

3. Identify and internalize the important core values in life;4. Understand how to develop capability to innovate, achieve Alignment,

continuously learn, have integrity, have self discipline and work in teams;

5. Develop own Development Plan to be implemented in life;6. Develop new networks of friends across other departments

3. Contents20 Stories of efficacious leaders

20 Essential attitudes of professionalism and excellence20 Ways to boost your productivity

22 Types of thinking16 habits of the mind

15 Ways a winner is different from a loser

10 Most effective mindsets

8 Ways for developing emotional maturity8 Ways to physical success

8 Ways for developing spiritual intelligence

20 Life changing questions

10 Areas of innovation10 Ways to Innovativeness

6 steps of continuous learning ACTIVE acronym

4 Essential areas of integrity5 Steps to Self Discipline BUILD Acronym

4 Major areas for effective team work TEAM Acronym

4. MethodologiesOur sessions may include but are not limited to:


30/43

M/S 29

1. Slide Presentations

2. Audio video Presentations

3. Group Discussions

4. Management and Leadership Games

5. Case studies6. Role plays

7. Experiential learning8. Quizzes, questions creations

9. Multisensory multi intelligences

10. And others


31/43

M/S 30

22. Synopsis of Interpersonal Communication Course

1. IntroductionSkills in interpersonal communication is very important to successfully perform one’sresponsibilities.

This course will enable participants to understand important aspects of interpersonalcommunications that will help in building positive relationships with co workers and people important in one’s life.

2. ObjectivesAt the end of this module, participants should be able to:

1. Identify and recognize factors that affect the effectiveness of communication.

2. Prevent communication from breaking down by achievement of the first objective.

3. Identify and recognize the different levels of the person/people with whom thecommunication is taking place so as to adopt the correct mode of communication.

4. Apply assertive communication skills – differentiating assertiveness from aggression

5. Express their inner-selves more honestly and openly to enable others to betterunderstand them.

6. Resolve conflicts through proper communication skills.

3. Contents1. Introduction and expectation check2. Communication definition, importance and barriers3. Factors affecting communication effectiveness4. Assertive communication and resolving conflicts5. Human psychology6. Communication principles/process/rules

7. Non-verbal communications and body language8. Building relationships9. Johari window10. Level of relationships

4. MethodologiesOur sessions may include but are not limited to:

1. Slide Presentations

2. Audio video Presentations3. Group Discussions

4. Management and Leadership Games

5. Case studies6. Role plays7. Experiential learning

8. Quizzes, questions creations

9. Multisensory multi intelligences10. And others


32/43

M/S 31

3. Senarai Jurulatih


33/43

M/S 32

HJ NICHOLAS SYLVESTERPg Dip CIM (UK), MBA Univ of Hull (UK), MCIM (UK)

Email: [email protected]/Whatsapp/Telegram/Wechat: +60193335549 and +60199300458Recipient of Tokoh Maulid Rasul Award for State of Sabah 2009 1430HRecipient of Tokoh Maal Hijrah Award for State of Wilayah Persekutuan 20131435H

Education

1. Post Graduate Diploma, Chartered Institute of Marketing (UK)2. Masters in Business Administration, University of Hull (UK)3. Member of Chartered Institute of Marketing (UK)

4. Certified Professional Trainer JPSM (Malaysia)5. Certified Professional Trainer IPA (Brunei)6. Certified Mediator Accord Group (Australia)7. Certificate in Organisational Behaviour, Herriot Watt (UK)8. Certificate in Islamic Banking and Finance CERT (Malaysia)9. Labuan Offshore Centre Seminars – Labuan10. Labuan Offshore Centre Seminars - Hong Kong11. Labuan Offshore Centre Seminars – Dubai12. Labuan Offshore Centre Seminars - Bahrain13. Tax Minimization Through Offshore Centers (Mentor, Kuala Lumpur)14. Entrepreneurship Development Course (Permodalan National Berhad,

Malaysia)15. Contract Procedures Course (Institut Usahawan Bumiputera, Malaysia)16. Training The Trainers Course (TPSM, Kuala Lumpur)17. Training The Trainers Course (Irshad Consulting, Kuala Lumpur)18. Coaching Power Tools Seminar (Business Coach, Kuala Lumpur)19. ESQ 165 Seminar (ESQ Leadership Training, Kuala Lumpur)


34/43

M/S 33

Other Involvement

1. Adjunct Lecturer for Universiti Technology Petronas2. Information Panel Member for Amanah Raya Berhad

3. Panel Member of JK Mempromosi Keharmonian Antara Penganut AgamaMalaysia, under the Prime Ministers Department4. Delivered motivational talks on “Thought for the Day” TV2, 9 series5. Host for the programme “Tell Me More: Moral and Manners in Islam” at IKIM.fm6. Panel for a series on "Forum Dialog Harmoni" TV Hijrah7. Panel for "Anjakan Paradigma" slot on Astro Oasis8. Interviewed on the TV1 program “Hikmah”9. Interviewed and featured on the program “Akademi Al Quran” TV310. Interviewed and featured on the program "Hidayah" on TV211. Featured and interviewed in mainstream media such as Berita Harian,

Utusan Malaysia, Sinar etc.

Experience

1. 10 Years in Corporate Sector in the USA, Labuan IOFC and Kuala Lumpur2. Positions held: From front line non executive to junior, middle and seniormanagement positions3. Sectors involvement: ICT, Financial, F&B, O&G, Construction, Properties,Telecommunications, Trading

4. Directorship in 9 companies5. Board of Trustees Chairman of a Welfare Foundation in Malaysia6. 25 Years in HR Training and Development

Corporate Training Track Record

1. Owner of a training, consulting and event management company, SuccessExcellence Center Sdn Bhd2. Consulted, Trained and developed course materials for Digital Consulting SdnBhd, a management consultancy company engaged by government and otherorganisations. Specialized in the areas of Balanced Scorecard methodology,

Strategic Planning, Strategic Management, Strategic Marketing, ChangeManagament, Creative Thinking, Problem Solving and other areas.3. Trained and developed course materials for Bright Future Training, a trainingcompany engaged by PERMATA and other organisations. Trained in the areas ofMind-set Change, Strategic Planning, Strategic Management, StrategicMarketing, Supervisory courses, Resource Management, Human CapitalManagement, Communications Management, Marketing skills, Customer


35/43

M/S 34

Satisfaction, Resource Management, HRM/HRD, Effective Supervision, CreativeThinking and Problem Solving and other areas.4. Trained more than 2600 staff of Petronas between 2003-2008 from all over theworld including Sudan, Egypt, Kazakhstan, Vietnam etc

5. Conducted more than 30 strategic planning sessions for organisations6. Developed and implemented the training module “Coaching for Success” forexecutives with INSTEP a training provider subsidiary of Petronas7. Delivered around 20 motivation sessions in the “Soaring the EagleProgramme” for over1000 Petronas scholars8. Delivered around 20 motivation sessions in the “Petronas Executive Inductionprogramme” for over 1000 young new Petronas staff from Sudan, Egypt,Kazakhstan, Vietnam etc9. Conducted the “Pre retirement programme” for PERMATA10. Delivered motivational talks at Petronas Methanol Labuan11. Delivered trainings to more than 5000 participants in “Employability

programs” to reskill graduates for employment in the areas of Mind-set Change,Leadership, Teamwork, Time Management, Presentation skills, Problem Solvingand Decision Making skills, Attitude Change, Life Balance etc. all across thecountry.12. Annually deliver up to 200 motivational and other talks from the year 2000 uptill today13. Deliver trainings and talks at gover nment departments, ’GLC’ andorganisations such as Petronas, PNMB, UEM, UMW, CCM, Technip, Sapura,Kumpulan Utusan, Interior Ministry and etc14. Delivered talks for the Chief Minister of Sabah, TYT of Sabah and Sultan ofKelantan.


36/43

M/S 35

Trainer’s Profile

M. Eddy LimbangB.Sc. in Geology minor in Mathematics, University of Texas at Arlington, USA

Contact Details

Address : Z-2, Tmn Ganang Villa, Jln Lintas, Kepayan, Kota Kinabalu, 88200, Sabah.

Mobile No. : 0178100127

Email : [email protected]

Personal Particulars

Age : 43 years

Date of Birth : 2 June 1968

Nationality : Malaysia

Gender : Male

Marital Status : Married


37/43

M/S 36

IC No. : 680602-12-6025

Qualification

Qualification : B.Sc. in Geology minor in Mathematics

Institute/University : University of Texas at Arlington, United States

CGPA : 2.68/4

Graduation Date : 1990

Qualification : Diploma in Electrical Engineering Institute/University : College of Preparatory Studies(TIEC/ITM), Malaysia

CGPA : 3.22/4

Graduation Date : 1987

Experience

Experience Level : Total 20 Year(s) of working experience

Employment History

1. Company Name : Kraft (M) S/B

Position Title : Head Of Sales – East Malaysia Brunei

Duration : 2008 - Present

Work Description :

- Manages a team of Kraft SEs/SMs in Sabah, Sarawak & Brunei, who in turn manages distributors, and reports directly to the

Sales Director.

- Develop short and long-term business and organization strategies to deliver sustainable top and bottom line numbers.

- Ensure implementation of the strategies through directing/coaching/supporting/delegation as appropriate.

- Accelerated business growth to achieve national highs of +30% growth 2 years consecutively, via step-change

improvements in trade availability and visibility.


38/43

M/S 37

- Successfully led two distributor consolidation exercise (Danone/Kraft & Kraft/Cadbury).

- Developed a strong and dynamic team to ensure a sustainable business.

2. Company Name : Maxis Mobile Sdn Bhd

Position Title : Head of Sales - Sabah

Duration : May 2007 - March 2008

Work Description :

- Head of Sales dept. Develop the company's prepaid and postpaid business in Sabah, via trade development, as well as

direct to users sales ground activities.

- Achieved highest growth in prepaid market share in Malaysia.

3. Company Name : Procter & Gamble (M) S/B

Position Title : Key Account Manager - East Malaysia

Duration : Aug 2004 - May 2007

RESPONSIBILITIES :

- Take the lead role in selling P&G's products in East Malaysia. - Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through

contract negotiations and execution. Meet/exceed minimum quarterly and annual sales objectives. - Facilitate distributors partners' resources to assist in the sales process. - Engage, equip, and lead all sales channels (including distribution partners) with appropriate training, tools, and strategy

development.

ACCOMPLISHMENT:

- Received special award for extraordinary effort and contribution in East Malaysia network consolidation. Lead EM to thehighest regional growth in Malaysia for FY0405.

- Quadrupled Sabah's volume in 2 years, through improvements in organization structure/processes, in-market salesfundamentals and integrations.

4. Company Name : Harrisons Trading (S) S/B

Position Title : Area Sales & Marketing Executive - Sabah

Duration : July 2002 - Aug 2004

RESPONSIBILITIES:

- Managed overall sales/marketing and related activities of Reckitt Benckiser's house-hold products, and other smaller

agencies in Sabah/Labuan; reporting to the sales director.

- Main key performance indicators would be principal's sales targets, company's budgets, and other subjective criterias, such

as PR with principal's management and trade.

- Team consist of exclusive sales execs in KK/TWU/SDK/LDU and non-exclusive business managers in LBN/KGU/BFT/KDT.

They in turn collectively handle 7 exclusive , 5 specialized and 8 general salespersons for the agencies in my portfolio. Also


39/43

M/S 38

included in the team are 11 promoters and other support personnel.

5. Company Name : Cyberville

Position Title : Manager

Duration : Apr 2001 - June 2002

Duties:

- Managed overall operations of internet access outlet, and PC sales and services.

6. Company Name : Sara Lee (M) Sdn Bhd

Position Title : Area Sales Executive - Sabah

Duration : Feb 2000 - March 2001

Duties:

- Managed overall sales/marketing and all related operations for Sabah. Products handled includes Brylcreem, Ridsect,Kiwi household products, Kiwi shoeshine, Ambipure etc.

Accomplishment:

- Managed to hit sales target consistently.

7. Company Name : Harrisons Trading (S) S/B

Position Title : Product Group Executive – Kota Kinabalu

Duration : 1997 - Feb 2000

Duties:

- Managed overall sales and marketing of Nestle products for Kota Kinabalu and Beaufort branches. Accomplishment:

- Consistently achieved sales budget, and the only branch in Malaysia to be awarded Nestle's Grand Award (Europe Tour) for 1998.

8. Company Name : SM La Salle

Position Title : Temporary Teacher

Duration : 1993 - Dec 1996

Work Description :

- Subjects taught are science, physics, mathematics and physical education for form I to V. Also a form and disciplineteacher.

Accomplishment:


40/43

M/S 39

- Managed to increase percentage of passes in PMR and SPM of subjects taught.

9. Company Name : Petronas Carigali S/B Position Title : Exploration Geologist/A. Drilling Supervisor

Duration : March 1991 - May 1992

Work Description :

- 1st six months - Exploration Geologist with Petronas Carigali Overseas S/B; Analysis of geological data for exploration ofVietnam offshore areas.

- After six months - Seconded to Shell as Assistant Drilling Supervisor (based in Miri); management of well-site explorationdrilling operations.


41/43

M/S 40

Trainer’sProfile

Marsus Bin JabarMSc. Computer Science Western Illinois Univ, USA, BSc. Computer Science, Western

Illinois Univ, USA

Marsus Jabar House phone: 088-438327

No. 9 Lorong Raja Udang 17 Mobile phone: 019-8622914

Taman Kingfisher 2

88450 Kota Kinabalu, Sabah

EDUCATION Obtained a MSc. in Computer Science from Western

Illinois

University at Macomb, Illinois, USA in 1988 and a BSc. in

the

same field from the same university in 1986.

EXPERIENCE

2004 – PRESENT Coordinator, iLQaM, Universiti Teknologi MARA (UiTM)

Sabah

Develop training plan for academic staff based ontraining needs analysis and identification.


42/43

M/S 41

Manage and monitor the execution of training foracademic staff based on annual training calendar.

Manage and supervise the operation and maintenanceof audio visual equipments.

1998 – 2004 Head, School of Computing and IT, INTI College Sabah

Lead the planning and execution of academicprogrammes in computing and IT for the collegebranch.

1992 – 1998 Head, IT, Petronas Carigali Sdn Bhd, Sabah Operations

Manage and supervise the operation, maintenance,and support of the branch computing,telecommunication, and network facilities.

Local liaison for the design and development ofcompany wide information systems.

1989 – 1992 Lecturer, Institut Teknologi MARA (ITM), Sabah Branch

Member of academic staff.

TRAINER/FACILITATOR

Institut Tadbir Awam Negara (INTAN) Sabah. Conduct training modules on creative thinking, thinking

skills, and conflict management.

Pusat Latihan Kecemerlangan Koperasi (PULAKOP)Sabah. Conduct training modules on creative thinking.

Hospital Ranau Conduct training modules on creative thinking.

UiTM Sabah


43/43

Conduct training modules on student development

which include critical thinking, public speaking, group

dynamics, and team building.

direktori latihan 2016 (success excellence center sdn bhd)

Documents