direction générale de laviation civile centre en route de la navigation aérienne sud-ouest...

direction générale de l’Aviation civile

December 12th 2005

Centre en route de la Navigation aérienne sud-ouest

Direction des services de la Navigation aérienne Mrs Patricia TROISFONTAINE

and MrJean-Michel BOIVIN

Presented by

Certification

of the French

Air Navigation Services

Provider

• Presentation of French ANSP and Bordeaux ACC.

• European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements.

• Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.

• Reorganisation of French DGAC:

Regulator, Surveillance Authority and ANSP.

• ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA

• Benefits of the Certification Process for Bordeaux ACC.

Summary of the presentation


• European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.







DSNA Main MissionsDSNA Main Missions

• To provide Air Navigations Services with the highest level of safety.

• To plan operational evolutions and appropriate means to cope with the increase of traffic, as well as relevant studies.

• To carry out all studies to assess needs in airspace.

• To acquire, install, operate and maintain equipment and CNS systems.

• To ensure collection, production and publication of meteorological information.

• To cooperate with military organisations concerned with air navigation and foreign ANSP.

• To lend support to the Regulation Authority in order to define norms, procedures and regulations related to Air Navigation.

• To participate in international studies with regard to Air Navigation.

Direction de laTechnique

et de l ’Innovation

Jean-Marc Faysse

OperationalSystemsDaniel Azéma

Research &Development

Philippe Merlo

DSNASafety-Quality

SecurityAnne Frisch

FinancesHervé Toro

Planification & Strategy

Raymond Rosso

Human ResourcesJean-Michel

Boivin

EnvironmentPierre-Yves

Huerre

Direction des Opérations

Françoise Deygout

Brest ACC

Bordeaux ACC

Reims ACC

Marseille ACC

Paris ACC

Central Systems

AIM

Deputy APP / TWRPascal Planchon

SNA/N

SNA/O

SNA/SO

SNA/S

SNA/SSE

SNA/RP

SNA/SE

SNA/CE

SNA/NE

SNA/AG

SNA/OI

Deputy en-routeJean-Claude Coulardot

TECHNICAL(Toulouse exceptpart of R&D - in Athis-Mons)

OPERATIONS(Headquaters in Athis-Mons,

south of Paris)

HEADQUATERS(Paris – Except HR in Athis-Mons)

International adviser Maurice Georges

Communication Cell Jean-Marie Piduch

Scientic AdviserDominiqueColin de Verdière

11 regional units (« SNA »)APP/TWR + 1 ACC overseas

5 ACC

8000 people

Operations Directorate

ACC Deputy SNA Deputy

SQMS Advisor General Secretary

Brest ACC

Bordeaux ACC

Marseilles ACC

Reims ACC

Paris ACC

SNA-SE SNA-CE

SNA-N

SNA-O

SNA-S SNA-SO SNA-SSE

SNA-NE

Safety &Performance

Division

Airspace Division

AdministrativeDivision

SIAAeronautical Information

Centre

CESNACSystems Operation

Centre

TechnicalDivision

Paris SNA

Operations Directorate Organisation Operations Directorate Organisation ChartChart

Inter-ACCs Yearly FlowsInter-ACCs Yearly Flows

f ro m 5 0 0 0 to 5 0 0 0 0 Vo ls

f ro m 5 0 0 0 0 to 1 0 0 0 0 0 Vo ls

f ro m 1 0 0 0 0 0 to 1 5 0 0 0 0 Vo ls

> 2 5 0 0 0 0 Vo ls

f ro m 1 5 0 0 0 0 to 2 5 0 0 0 0 Vo ls

F / K / S

B r u x e l le s

G e n è v e

B re s t

P a r i s R e i m s

M aa s tr ic h t

M a d r i d

B a rc elo ne

P a l m a

ITA L IE

L o n d r e s

B o r d e a u xA i x

S h a n n o n

S h a n w ic k

A lg e r

Z u r i c h

France Traffic EvolutionFrance Traffic Evolution

35 000

45 000

55 000

65 000

75 000

85 000

95 000

105 000

115 000

125 000

JAN FEV VEN AVR MAI JUN JUL AOU SEP OCT NOV DEC JAN FEV SAM AVR MAI JUN JUL AOU SEP OCT NOV DEC

2 003 2 004

nb

vo

ls

SURVOLS

INTERNATIONAUX

DOMESTIQUES

0%

20%

40%

60%

80%

100%

SURVOLS DOMESTIQUES INTERNATIONAL

International : +4,86%

Domestic : -5,54%

Overflights : +4,76%

France Traffic ForecastsFrance Traffic Forecasts

Évolution annuelle du nombre de vols IFR FRANCE

Low scenario2010 v 2004 : 1,6%

Baseline scenario2010 v 2004 : 2,9 %

04/03 : +2,77%

High scenarioaverage growth

2010 v 2004 : 4 %

1 500 0001 600 0001 700 0001 800 0001 900 0002 000 0002 100 0002 200 0002 300 0002 400 0002 500 0002 600 0002 700 0002 800 0002 900 0003 000 0003 100 0003 200 0003 300 0003 400 000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Années

nb

vo

ls

Scenario STATFOR

UAC PARISUAC PARIS

UAC REIMSUAC REIMS

UAC AIXUAC AIX

France UIRFrance UIR

UAC MADRIDUAC MADRIDUAC BARCELONEUAC BARCELONE

UAC BORDEAUXUAC BORDEAUX

UAC BRESTUAC BREST

Bordeaux ACC Organisation ChartBordeaux ACC Organisation Chart

C é c ile M O U T O NP ro jec t L ea d er

P a tric ia T R O IS F O N T A IN EH e a d o f S Q M S P rog ram

C h ris t ia n e M IR A N D A C o m m u n ica tion

L a u ren t M O R IL L O NT ra in ing

Je a n -P a u l M IC A R DW o rkin g C o n d itio n s S a fe ty

R e n é P LA N C A D ES e cu rity

A la in D E B A IR ED e p u ty

O p e ra tio n D p t4 0 0 p e rso ns

Christian GUERERHead of OPS Dpt

A d m in is tra t ion D p t2 5 pe rso ns

Sylvie PLACIERHead of ADM Dpt

Y ve s A U S S A N TD e p u ty

T e c h n ica l D p t1 0 0 p e rso ns

Jean-Louis EBRADHead of TEC Dpt

Jean-M ichel BOIVINHead of ACC

Main Overflight TracksMain Overflight Tracks Bordeaux UIR Bordeaux UIR

CanaryIslands

BalearicIslands

Bordeaux UIR Routes and SectorisationBordeaux UIR Routes and Sectorisation

ROA

PPN

NEVNTS

ANG

POILCA MOU

CFALMG THR

SAU

AGN GAI

TOUTBO

BTZ

PPG

MEN

FJR

BDX

CGC

CDN

MTL

R

L

P

T

Z

X

NH

3 layers

Ill355315195

FIR sectorsFIR sectors

NLNL

SLSLBNBN

BSBS

TATA TGTG

LFBE

LFBLLFBL

LFBDLFBD

LFBOLFBO

LFBH

LFBG LFBX

LFBM

LFBZ

LFBPLFBT

LFBA LFCR

0

100000

200000

300000

400000

500000

600000

700000

Bordeaux ACC Traffic Evolution Bordeaux ACC Traffic Evolution From 1948 to 2004From 1948 to 2004

The European Safety Regulatory Requirements

ESARR1: Safety Oversight in ATM (11.2007)

ESARR3: Use of Safety Management System by ATM service providers (07.2003) ESARR2: Reporting and Assessment of Safety occurrences in ATM (3 phases

01.2002) ESARR4: Risk assessment and mitigation in ATM (04.2004) ESARR5: ATM Services’ Personnel (11.2003 Controllers – 04.2005 Technicians)

ESARR6: Softwares in ATM Systems (11.2006)

ESARR7: GNSS (Satellite navigation)

http://www.eurocontrol.int/src/public/standard_page/src_deliverables.html















ICAOICAO

National RegulatorNational Regulator

Service ProviderService Provider

SMS INTERNAL VERIFICATIONSMS INTERNAL VERIFICATION(Safety Surveys/Audits/Reviews)(Safety Surveys/Audits/Reviews)

SAFETYSAFETYOVERSIGHTOVERSIGHT

ICAOICAOUNIVERSALUNIVERSALSAFETYSAFETYOVERSIGHTOVERSIGHTPROGRAMMEPROGRAMME

HOW IUSOAP WORKS?

How an Accident Could How an Accident Could HappenHappen The The

Reason Reason ModelModel

Latent Unsafe Conditions and Acts

ResultWindow of

Opportunity

Accident Shields

ACCIDENTACCIDENT

Line Management Fails to Line Management Fails to CorrectCorrect

Management Team Unsafe Management Team Unsafe DecisionDecision

Unsafe or Untested ProceduresUnsafe or Untested Procedures

Controller or Engineers ErrorController or Engineers Error

A Safety Management System acts at each level

A Safety Mangement System : Why ?

The European Safety Regulatory Requirements

Requirements approved by the Safety Regulation Unit and by the Safety Regulation Commission

Applicability : to all providers of ATM services in Eurocontrol member states – ECAC states who are not members are encouraged to use the requirements (the SMS has to cover also all supporting services under the managerial control of the organisation)

Requirements effective within three years from the date of adoption by the Eurocontrol Commission

Each state will have to ensure through appropriate safety regulation that ATM service providers meet these requirements

To ensure appropriate organisational performance with minimum safety standards set up in the public interest

For harmonisation across the ECAC area

Contributors to incidents

75%

21%

4%

Humanelements

Procedureselements

Equipmentelements

SYSTEM

Safety Management Systems

Maintenance

People Equipment

Procedures

Support

ATCOs

Engineers

ATC Operating

Surveillance

Communication

Navaids

Information

SMS = A total system approach

TO ACHIEVE SAFETY MEANS FOR ACHIEVING HIGH SAFETY

STANDARDS

TO ENSURE SAFETY

MEANS FOR PROVIDING ASSURANCE THAT RISKS ARE BEING PROPERLY MANAGED

AN APPROPRIATE ORGANISATION

SYSTEMATIC ACTIONS

TO PROMOTE SAFETY

MEANS TO BUILD A SAFETY IMPROVEMENT CULTURE WITHIN

THE ORGANISATION

LESSON DISSEMINATIONDISSEMINATING PAST LESSONS WITHIN THE ORGANISATION

SAFETY IMPROVEMENTINVOLVING ALL STAFF AND IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A CONTINUOUS PROCESS

SMS DOCUMENTATION THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A SAFETY POLICY

COMPETENCY STAFF TRAINED, MOTIVATED AND COMPETENT

SAFETY MANAGEMENT RESPONSIBILITY A SAFETY MANAGEMENT FUNCTION WITHIN THE ORGANISATION

EXTERNAL SERVICES DEALING WITH EXTERNALLY PROVIDED SERVICES

QUANTITATIVE SAFETY LEVELS DERIVING QUANTITATIVE LEVELS WHEREVER PRACTICABLE

SYSTEMATIC ACTIONSCONCERNING THE STEADY STATE

DOCUMENTING SYSTEMATIC ACTIONS AND CHANGES

SAFETY SURVEYS SAFETY HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLY

SAFETY OCCURRENCES ATM OPERATIONAL OR TECHNICAL OCCURRENCES ARE INVESTIGATED INTERNALLY

SAFETY MONITORING CONTINUOUS MONITORING AND ANALYSIS OF SAFETY INDICATORS

RISK ASSESSMENT AND MITIGATION THE SAFETY OF NEW SYSTEMS AND CHANGES IS TO BE DEMONSTRATED USING A RISK BASED APPROACH. RISK IS ASSESSED AND MITIGATED.

RISK ASSESSMENT AND MITIGATION DOCUMENTATION THE RESULTS OF RISK ASSESSMENT AND MITIGATION PROCESSES ARE DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLE

SAFETY POLICY LEVEL

Schematic Representation of SMS Requirements in accordance to ESARR 3Schematic Representation of SMS Requirements in accordance to ESARR 3

SAFETY RECORDS RECORDS ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS OPERATION

SAFETY MANAGEMENTTO IMPLEMENT A FORMAL AND EXPLICIT SAFETY MANAGEMENT APPROACH

SAFETY RESPONSIBILITYEVERYBODY HAS ANINDIVIDUAL SAFETYRESPONSIBILITY FORHIS/HER OWN ACTIONS

SAFETY PRIORITYOVER COMMERCIAL, OPERATIONAL, ENVIRONMENTAL OR SOCIAL PRESSURES

SAFETY OBJECTIVETO MINIMISE THE ATM CONTRIBUTION TO THE RISK OF AN AIRCRAFT ACCIDENT

REQUIREMENTS FORSAFETY MANAGEMENT

SYSTEMS

May 2001 - EUROCONTROL SRC

ESARR2 requirements

To ensure that formal means exist to assess safety performance

ATM personnel are encouraged to systematically report safety occurrences, to improve visibility on safety occurrences

(a non punitive culture is necessary) Investigating and assessing the ATM system contribution to the cause of

safety occurrences to take corrective measures and preventive measures

The severity of each occurrence has to be determined Safety recommandations and corrective actions are developped, and their

implementation is monitored Each state ensures that appropriate safety data are collated and reported

to Eurocontrol In Bordeaux ACC, there are people in charge of collecting and

investigating all safety occurrences ; corrective and preventive actions are then determined and implemented : In technical systems By feedback when causes are human factors (briefings to 12 controlers

teams – 3 times a year) : events are presented to all controlers

ESARR4 requirements

Use of risk assessment and mitigation including hazard identification in ATM when introducing/planning changes

• A quantitative and qualitative risk-based approach

• The requirement covers human, procedural and equipment elements

• Evidence from risk assessment and mitigation studies must be collated and documented; safety requirements related to the implementation of a change has to be traceable

(The depth and scope analysis depends on the types of functions performed, the severity of the effects of the hazards, the complexity of the part of the system,…)

• For existing parts of the ATM System, an analysis can take into account historical data

• Hazards are classified with a Severity classification scheme

ESARR5 requirements

Defines requirements for all ATM services’ personnel responsible for safety related tasks

• A designated authority shall ensure that organisations and personnel responsible for tasks related to the safety of air trafic are competent to carry out those tasks

• Personnel are subject to appropriate measures to ensure ongoing competence and that they meet medical requirements

• There are special requirements for on-the-job training instructors

• There must be a process by which controllers can be assessed

• Technical and engineering personnel must have and maintain sufficient knowledge about the services they are supporting and the potentiel effects of their work on the safety of those services

Single Sky Regulations – Common RequirementsSingle Sky Regulations – Common Requirements

EC will publish at the end of 2005 a regulation laying down EC will publish at the end of 2005 a regulation laying down « Common Requirements for the provision of Air Navigation Services »« Common Requirements for the provision of Air Navigation Services »

This regulation covers all types of Air Navigation Services: This regulation covers all types of Air Navigation Services: Air Traffic Services, CNS Services, Aeronautical Information Services and Air Traffic Services, CNS Services, Aeronautical Information Services and Meteorological Services.Meteorological Services.

The Common Requirements will become effective on the day of their The Common Requirements will become effective on the day of their publication. publication.

This means that end 06/early 07, Member states will need to organise This means that end 06/early 07, Member states will need to organise certification of ANSPs. certification of ANSPs. Certificates will be valid for the whole EU. Certificates will be valid for the whole EU.

Technical and operational competence and suitability

Systems and processes for safety and quality management

Reporting systems

Financial strength

Ownership and organisational structure

Human resources

Security

Single Sky regulation on service provision

Liability and insurance cover

Single Sky regulation

on interoperability

Single European Sky – Common Requirements Single European Sky – Common Requirements

NATIONAL REGULATIONS

FOR : Security and sovereignty,

Finance & accounting,Legal liabilities,

Social rights,…..

OACI SARP’s

ISO 9000

ESSAR 3 & 4

ESSAR 2

ESSAR 5

OACI Annexes

Information disclosure

Specifications :

Business plansAnnual plans

Annual reports

NSA

USERs

other ANSPs

PRC

Quality of services

ISO 9001 requirements

ISO 9001 requirements are to establish, document and maintain a Quality Management System and continuously improve its effectiveness

- processes have to be defined and managed

- It requires the focus to be on the customer with the aim of enhancing customer satisfaction

- Main other items :- Control of documents, Control of records- Quality policy, Planning : quality objectives- Responsibility, authorities and communication- Management review- Provision of resources, Human resources- Infrastructure, environment- Planning of product realisation, review of the requirements related to the product- Design and development- Purchasing- Control of production , control of non-conforming product- Measurement, analysis and improvement

P DA C

PlanDo Check Act

Deming wheel

ServiceOutputOutputdatadata

5. DirectionResponsibility

6. ResourcesManagement

7. SERVICE PROVISION

8. Measures, AnalysisImprovement

Input Input

datadata

SATISFACTION

REQUIREMENTS

QMS continuous improvement

ISO 9001 and ESARR3

• ISO 9001 requires a Quality Management System

• ESARR3 requires a Safety Management System

• Eurocontrol has made a mapping of ESARR-ISO and of ISO-ESARR

• In France, the development of a QMS based on ISO 9001 approach has been used to implement in the ACCs the National Safety Management System : ACCs have Safety and Quality Management Systems

• ESARR3 : is similar to ISO 9001 but includes more detailed requirements for safety in ATM and a risk-based approach for main changes

ISO 9001 and ESARR3

• Both require :• One person in charge of the system• Quality policy – Safety policy• Incident reporting and analysis – feedback• Corrective and preventive actions• Documentation on significant changes• Transverse approach• Updating of documentation• Records

• The main differences :• ISO requires the focus to be on the customer focus (to increase customer

satisfaction)• ESARR requires risk assessment and mitigation processes

Bordeaux ACC ISO 9001 Certification

April 2002 Jan. 2005Oct. 2004Sept. 2004

Certification Audit

ISO 9001Pre audit

ESARR audit by the DNA

23.02.05.

ISO 9001Certification

• No exclusion :– neither in Bordeaux ACC activities– nor in ISO 9001 requirements

• ISO 9001 used to implement ESARR :– Process development included ESARR requirements– ESARR implementation leads to « strong points » for ISO compliance

• What existed before Safety and Quality approach:– Safety events notification and analysis – experience feedback (1)– Operational procedures and manuals– Coordinations between technical staff and control staff to organize changes

in ATM systems and procedures

(1) existed in the french ACCs before ESARR2

Simultaneous implementation of a safety management system and a quality

management system

What had to be done

• To describe our processes and to pilot them with indicators

• To give evidence of customer satisfaction – to collect their expectations by annual meeting with Airlines and other airspace users

• To define quantitative safety levels and safety objectives (coming from national safety objectives)

• To define methods to guarantee the updating of documentation

• To collect corrective and preventive actions data – to monitor their implementation

• To implement risk assessment and mitigation methods : – MISO– EPIS

• To implement internal auditing

• To implement management review meetings

• To assess external services from a safety point of view

Planification

• The development of the Quality and Safety Management System needs planning (Project Management Method) :– To identify all the tasks

– To ensure that each person knows what he has to do

– To monitor the advancement

– To transmit information

The Bordeaux ACC schedule for ISO certification in 2004


December 12th 2005


Direction des services de la Navigation aérienne

2005 A New Organisation

2005 : French CAA (DGAC) has restructured and modernised its organisation in an effort to

increase customer satisfaction and improve efficiency.


December 12th 2005



2005A New Organisation

New organisation copes with European regulations and with French state

modernisation.

DGAC MissionsDGAC Missions

The main mission is to ensure a high level of safety in• Air Navigation Services• Surveillance and Certification of aircraft manufacturers and maintenance workshops, airlines, flying

crews, etc.• Airports Certification

To guarantee a high level of protection of environment (noise, air quality…)

To exercise economic regulation over airlines and airports

To provide support to aircraft manufacturers

To guarantee a high level of security to passengers and freight operations


December 12th 2005



NATIONALSUPERVISORYAUTHORITY(DCS)

STRATEGY& REGULATION(DAST and DRE)

2005DGAC New Organisation

PROVIDERS

Three fields

of activity

Supervisory authority is independant of ANSP

AIR NAVIGATION SERVICES PROVIDER (DSNA)

AERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA)

Strategic and Technical AffairsEconomic Regulation

direction

générale

de l’Avtion

civile

DAST STRATEGY & REGULATIONGovernment Representative

DSNAAir Navigation

Services Provider

Regulation

Participation to international meetings

DCSNATIONAL SUPERVISORY AUTHORITYANSP Certification and Supervision

Certificates, audits

Procedures, Safety analysis…

Directorate General Of Civil AviationDirectorate General Of Civil Aviation2005 New organisation2005 New organisation

Air Navigation Services Providers

Defense AFIS

OACI

EC / EASA

Eurocontrol

Foreign

Providers(CH, G, Jersey)

DSNAANSP

Over SeasPolynésie Française Nouvelle Calédonie

St Pierre et Miquelon

DASTDirection des Affaires

Stratégiques et TechniquesStrategy + Regulation

DCSDirection du Contrôle de la Sécurité

Checks compliance with european regulation

Regulator

DGAC

Meteo France

DAST MissionsDAST Missions

To determine strategic orientations Air Navigation Aircraft Safety Etc.

To elaborate technical regulations

To deal with Security & Defense Affairs

To ensure coordination between DGAC and European and International Institutions.

DCS MissionDCS Mission

To make sure that laws and regulations are respected

As regards:

safety, security, environment

aircraft design, industry and maintenance

flight crew licensing

air navigation operations

airport operations


December 12th 2005



2005 A New Organisation

To know more about it, see

www.dgac.fr

Certification : a Twofold ProcessCertification : a Twofold Process

• A process from the top down : DCS will deliver a certificate to DSNA.

• A process from the bottom up : each ATC unit will get an ISO certification.

DSNA-HQ

DO-HQ DTI-HQ

SIACESNAC11 SNA5 ACC

ISOfrom 2002

R&DOps Sys

ISO end 2006

ISO end 2006

ISO 2005-2006

ISO Certification ScheduleISO Certification Schedule

Integrated Safety Quality Security EnvironmentManagement System

ISOfrom 2002

ISOfrom 2003

ACC/SO : ISO 23 february 2005ACC/SE : ISO 20 march 2005ACC/E : certification audit Dec. 2005ACC/N : ISO draft audit end 2005

The ANSP certification: Why ?The ANSP certification: Why ?

• To implement an integrated surveillance system (DCS + DAC) able to meet European regulations and ICAO requirements.

Integrated = Safety–Quality–Security-(Environment)

• To check that the ANSP meets the single sky regulations.

• To improve safety and security levels through formal procedures and improved working methods such as formalized internal and external audits.

Certification : o the ANSP demonstrates it has implemented all measures to meet requirements, and that these measures will continue to be in force. o the ANSP will be increasingly supported by safety management systems.

Continuous Surveillance : o the Surveillance Authority (DCS) checks that ANSP (DSNA) operations are at all times fully compliant with the regulations. o main methods of surveillance: continuous surveillance, change management, incident analysis, follow up of safety indicators.

Surveillance PrinciplesSurveillance Principles

Authority ANSP

RegulatesRegulates

ChecksChecksApproves Approves

Grants Grants

Checks Checks AnalysesAnalysesCorrectsCorrects

DemonstratesDemonstrates

DetectsDetects Assesses Assesses CorrectsCorrects

AgreesAgrees

DAST

EC

DCSDACs

DCS…. BEA

External FeedbackInternal Feedback

Surveillance PrinciplesSurveillance Principles

Surveillance PrincipleSurveillance Principle

DSNAdemonstrates it meets

requirements

DCSagrees (or not)

- Organised structure- 5-year Business plan- Safety management System (ESARR/3, ESARR/4)- Quality management System (Applicable mean of conformity = ISO 9001)- Security management system- Operating manuals- Human resources : ESARR/5- Financial strength- Risk insurance coverage- Customers enquiries about quality of service provided. - Contingency plans- Annual reports - Compliance with ICAO Annexes (2, 3, 4, 10, 11, 14, 15)

European Regulation Applicable to ANSPsEuropean Regulation Applicable to ANSPs« Single European Sky »« Single European Sky »

Surveillance OrganisationSurveillance Organisation

DCS(NSA)

HR Finances StrategyPlanning

DSNA

5 ACC

11 SNA

AIM

Systems

OPS Sys

R & D

OPS TEC

ExternalSurveillance

InternalSurveillance

Environment Safety QualitySafety QualitySecurity MngtSecurity Mngt

ANSPCertificat

DeputyDeputy Deputy in charge of Deputy in charge of Flight CrewFlight Crew

DCSDCS

AircraftAircraftAir NavigationAir Navigation

AirportsAirportsSecurity Security

Flight CrewFlight CrewMethods Methods and Qualityand Quality

Civil AviationCivil AviationTechnical DepartmentTechnical Department

DirectionsDirectionsOf Of

Civil AviationCivil Aviation(7+ OS)(7+ OS)

GSACGSAC

DCS : Overall SurveillanceDCS : Overall Surveillance

ANSP certification Audits and inspections

DCSDCS

METHODS & QUALITY METHODS & QUALITY AIRWORTHINESSAIRWORTHINESSOPERATIONSOPERATIONS

FLYING CREWFLYING CREW

DeputyDeputy Deputy in charge of Deputy in charge of Flight CrewFlight Crew

Quality ProgramQuality Program

Legal studiesLegal studies

Human resourcesHuman resources

FinancesFinances

Air TransportAir Transport

General AviationGeneral Aviation

HélicoptersHélicopters

MotorsMotors

Agreements Agreements Conception, Conception, Production, Production,

MaintenanceMaintenance

Helico OpsHelico Ops

InternationalInternational

SimulatorsSimulators

AircraftAircraftOperationsOperations

ANSP CertificationANSP Certification

MedicalMedical

LicencesLicences

ExamsExams

SchoolsSchools

SecuritySecurity

AirportsAirports

AN SystemsAN Systems

AIR NAVIGATION AIR NAVIGATION StaffStaff

StaffStaff

AIR NAVIGATIONAIR NAVIGATIONAIRPORTS & SECURITYAIRPORTS & SECURITY

Technical SystemsTechnical Systems

SoftwaresSoftwares

DCS : Detailed Organisation ChartDCS : Detailed Organisation Chart

DCS : 300 people45 people

Direction des Opérations

Françoise Deygout

5 ACC

11 regional units :

APP/ TWR+ 1 overseas ACC

AeronauticalInformation

Management

Central Systems

Direction de laTechnique et de l ’Innovation

Jean-Marc Faysse

SDSOOperational Systems

Daniel Azema

SDERResearch & Development

Philippe Merlo

DSNA

FinancesHervé Toro

StrategyPlanification

Raymond Rosso

HumanResources

JM Boivin

EnvironmentPierre-Yves

Huerre

Safety, QualitySecurity Mngt

Anne Frisch

SafetyOccurrenceHandling

AirspaceManagement

Systèmes Specifications

5 SQM

SQM

SQM

12 SQM

SQM

DSNA

SQS-Manager

Safety Quality Security Management Safety Quality Security Management NetworkNetwork

SQM

21 relays forSafety-Quality-Security

Management

Safety Quality Security ManagementSafety Quality Security Management

• To elaborate DSNA policy in terms of Safety, Security and Quality, and to follow its implementation.

• To guarantee that the conditions of delivery of the ANSP certificate are still in force.

• To coordinate, to lead and to assess the DSNA Safety-Quality-Security Management System.

• To ensure proactive safety management.

• To perform internal audits.

• To report to DSNA in terms of safety performances (through indicators and incidents follow up).

• To study, develop and promote safety study methods.

• To follow the elaboration and to validate safety studies.

• To develop a Security Plan and to coordinate DSNA security measures, including information systems security.

BuildsSQS Mngt Reference

Advises & Assists for the SQS reference

application

Controls / Monitors:Is the SQS reference well

applied and efficient ?

DSNA

ANSP Certificat

DSNA

Alerts & Makes proposals

(by anticipation or in reaction)

Safety Quality Security ManagementSafety Quality Security Management

Systems Security Division

Internal audit and Certification

Division

PerformancesDivision

Safety Quality Security Management UnitSafety Quality Security Management Unit

- DSNA integrated Management System Implementation

- DSNA Manual

- DSNA Certification Coordination

- DSNA internal audits

- Security Training Management

- Safety Follow up

- Objectives and recommandations

- Indicators

- Security

- Regulation expertise

- Safety studies

- International WG

- Support to DO and DTI

15 people

Working Organisation and MethodsWorking Organisation and Methods

• Target date for ANSP certification: end 2006.

• Certificate delivered by DCS, National Surveillance Authority.

• This is a new process, from new regulations.

• It will need– a common understanding of applicable rules.

– good cooperation between DCS and DSNA.

For DCS, the representative of DSNA is MSQS

• Organisation– Certification Steering Committee

– Certification Working Group

Certification Steering CommitteeCertification Steering Committee

To follow up the certification process.

• To present the organisation of surveillance

• To exchange information about the problems

• To follow the planning of audits

• To set up a common understanding of the applicable referential

• To define the process of DSNA certification as an AIS and CNS services provider

• To define how to check compliance with ICAO requirements

• To ensure full coherence with the methods of certification elaborated at a european level

• To identify the risks that the objective is not met (DSNA certification at the end 2006)– Delays in delivery of conformity documentation– Delays in the implementation of a security management system– Possible non-conformity and discovered late, if its correction is a preliminary condition for

certification.

Certification Steering CommitteeCertification Steering Committee

• Chaired by DCS Director

• Members:– DCS Managing Staff– DAST Managing Staff– STAC Director– DAC Directors– DSNA Director– MSQS– DSNA DO Director– DSNA DTI Director– Experts

Certification Working GroupCertification Working Group

To ensure coordination between DCS and DSNA with regards to the certification process

• To follow the planning of the certification process.

• To work on and validate ANSP documentation: DSNA manual.

• To examine the findings of the audits.

• To analyse difficulties and propose solutions.

Certification Working GroupCertification Working Group

• Chaired by DCS Head of Certification Board

• Members:– DCS Air Navigation Dpt Staff– DCS Flying Crew Dpt Staff– DCS Methods & Quality Dpt Staff– DAST Staff– STAC Staff– DAC representative– MSQS– Experts

Certification Audits ScheduleCertification Audits Schedule

• Audits performed by DCS with STAC and DAC support.

• Audits coordinated with MSQS.

• 11 audits scheduled, from November 2005 until September 2006:– 3 ACC : Reims, Bordeaux and Brest

– 6 SNA : NE, SO, Paris (CDG), S, West Indies, SE

– DSNA and DO headquarters

– DTI

• 2 or 3 additional audits of small aerodromes

Documentation of reference for the audits:- ESARR2, ESARR3, ESARR4, ESARR5- DSNA manual

DSNA ManualDSNA Manual

DSNA M

anual

To demonstrate compliance with the regulation

To describe the modes of implementation of the requirements

DSNA Manual Table of Contents (Draft)DSNA Manual Table of Contents (Draft)

• 0. Manual management (review…)

• 1. Organisation: context, regulatory requirements, cartography…

• 2. General: SQS policy, responsibilities, SQSMS organisation…

• 3. Adequate levels of SQS: resources, manual and records management, external providers, risk assessment and mitigation, capacity planification, control of deviations from objectives.

• 4. Insurance and promotion of SQS: audits, surveillance, corrective and preventive actions, feedback, collection of improvement propositions, management system updating.

The DSNA manual will be a short high level manual, with links to relevant documents and procedures

DSNA Manual

Organisation charts

Employment description

Business plan

Letters of agreement

Lists of documents

Lists of records

Annual reports

Contingency plans

DSNA Manual Relevant DocumentsDSNA Manual Relevant Documents

DSNA Manual

Documentation Management

Records Management

Expertise Management

Safety Assessment Studies

Incident Analysis

Internal Audits

Corrective Actions Follow up

Security Procedures

DSNA Manual Relevant ProceduresDSNA Manual Relevant Procedures

Continuous SurveillanceContinuous Surveillance

Through Safety Occurences by DCS and MSQS input data : safety occurences, BEA recommandations, Eurocontrol,…

Through Safety Studies DCS (ESARR1)

- major changes To get DCS agreement- minor changes To inform DCS- DSNA procedures « safety studies »

To get DCS approbation

MSQS Letter of agreement DCS-DSNA

Through audits DCS external audits (to check compliance with regulation) MSQS internal audits

ESARR2 :

Safety occurrences are reported or detected(1) are entered into a national data bank; are analysed and classified :

- In Local Safety Commissions (technical or operational) for the more significant occurrences, with the controllers concerned and together with the management

- In local Safety meetings every month

- In a national Safety Commission (CNSCA) for the more significant operational occurrences

Causes are identified Corrective and preventive actions are decided The list of actions to be taken is monitored and updated every month 3 times a year, the head of people in charge of safety occurrence analysis

presents the more significant events to all the controllers (the situation which has been recorded is « re-played »)

(1) Spacing < 5 NM and < 1000ft are automatically detected

Main improvements provided by the SQMS implementation

ESARR3 and ISO 9001:

• A Safety and Quality Policy

• Objectives & performance indicators - Everyone can consult them

• New quality and safety quantitative levels

• All the documentation has been updated :– All the operational manuals (for controllers, for supervisors, for technical

supervisor, for people in charge of alert service or information service,…)– All the documentation on the control positions– All the documentation in technical supervision– Some « actions to take cards » are easy to find for urgency procedures

• Tracing has been improved

• Internal auditing has been implemented

• Internal and external communication has been improved


ESARR4 :

• Using a Method for Interventions on Operational Systems for risk assessment and mitigation for each planned intervention on technical systems supporting ATC services

(MISO : Méthode d’Intervention sur Système Opérationnel)- To identify the worst risk define procedures to mitigate the risk- To give information to all the people involved

• Using a method to support the decision process when evaluating if a change deserves a full safety assessment process or not : EPIS

• Using a Project Management Method for significant changes to the ATM system :

– One person in charge of planning– Very short meetings every week with everybody involved, to identify all risks,

problems, delayed tasks, and to update the scheduleanticipation improvement


EPIS global process

Identification of the change

Identification of severity of Worst Credible Case (WCC)

Justification of risk acceptability

No need for further assessment Regular Safety Assessment

Regular Safety Assessment ?YesNo

Contribution to a known hazard characterization of the size

Contribution to a support service characterization of the risk

EPIS for equipment EPIS for airspace designand procedures

Simplified temporal scale for a project

Example : case of new system

EPIS

Beginning of the Projet

Put in operation after formal

decision

Safety Plan and Safety Case

End of the Project

Mentor (Project Management Tool)

T- x months T- x weeks T

Safety Assurance

MISO

ESARR 5 :

• Controllers– All the different types of training have been defined (initial and continuous

training)– Everyone involved in safety has to follow the required training– The controllers have to pass an exam every three year to maintain their

qualification– Everyone must have an updated medical certificate ; this certificate needs

special requipements for the controllers

• Technical staff:– organisation of training has been done – will be improved in 2006.– a procedure to qualify technical for maintenance is in the process of

being finalized.


ESARR 3 :

• A special national organisation for safety management has been set up, to overview the level safety, and to follow problems which requires a national solution.

• There is a national feedback organisation for occurrences which happen in one ACC and could happen in others ACC


DO Direction

DO SafetyCoordination

Technical Safety National Group

OperationsCommission

D1 D2 D3

OperationsSafety meeting

ACC Safety Management Review meeting

Safety coordination

Technical Safety meeting

LSC Ops LSC T

Technical Safety meeting

OperationsSafety meeting

Airport Safety ManagementReview meeting

Safety Coordination

LSC Ops LSC T

National Safety Management Review meeting « en-route » + Safety Coordination

National Safety Management Review meeting « Approach » + Safety Coordination

National organisation

for Safety Management

Intranet site

To collect all the documentation about the Safety and Quality Management System, an Intranet site has been developed, including:– The european and national requirements

– Safety policy and objectives

– Description of responsibilities

– All documents describing the system : processes, procedures, …

– Information on audits (planning and results)

– Indicators

– Records : • Safety Management Review meetings reports,…

Intranet site : CRNA/SO Safety and Quality Manual

Thank you for your attentionThank you for your attention

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Documents

presentation slide

bordeaux acc traffic

dsnaansp certification

presentation of french

safety oversight

integrated iso process

bordeaux uir routes

atm systems