DINA HASSAN 159 Tah Area – Hadayek ElAhram

Cairo, EgyptMobile :( 01004553815)

E-mail: Dina.Hassan20@yahoo.comE-mail: Dina.Hassan@eg.nestle-waters.com

OBJACTIVE : Seeking for challenger career at a reputable company can provide me with experience & professional growing environment where my background and experience can be utilized.

EDUCATION: 2000-2004 Cairo University Cairo, Egypt

Faculty of law Grade: fair

SKILLS:

Computer skills:Excellent Knowledge of Windows, wordExcellent Knowledge of Excel, PowerPoint Excellent Knowledge of Internet& outlook

Language skills:Native language Arabic Very Good command of both written and spoken English

EXPERIENCEJun 014 – until now Nestle Waters S.A.E Cairo, EgyptHR & Admin Specialist:

Ensure complete administration of training requirements and organizing training programs.

Responsible for updating company job descriptions & Job Success Profiles. Ensure implementation of the training plan. Implement and control the time management system in all sites. Keeping all required documents and files for employees time management. Prepare and update the monthly leaves balance for all sites Maintaining an accurate record of employees annual leaves balance. Send timely reports and statistics relevant to employees attendance and annual leaves

balance. Provide necessary support for solving issues related to time management system. Provide the Payroll with IN employees monthly deductions and OUT employees

remaining leaves balance. Generate required periodical statistical report.

HR Project Manager:

Responsible for implementing HR software & upgrade the accuracy level of software development.

HR's Champion in NGA project (Nestle Gap Audit). Ensure apply Nestle standard in Hr. Continuous tracking with HR section the execution of Nestle policies & procedures.

Oct 012 – May014 Nestle Waters S.A.E Cairo, Egypt Personal Administration Specialist:

Issue employment contracts and ensure signature of company employees to employment terms.

Prepare social insurance custodian employment documentation for dispatch to social insurance office.

Maintain and update of data base employee profile with all relevant data. Submit Headcount statistics on monthly basis. Submit contract renewal dates for every department head prior to expiry date by two

months. Issue and dispatch termination letter for employees with expired contracts. Generate required periodical statistical report.

Jun 09 – Sep 012 Nestle Waters S.A.E Cairo, Egypt Sales Coordinator:

Coordinate all administration work between channels. Daily Sales, Volume and Value targets. Coordinate and follow up with counter parts, customer service and national sales

accounting the data cleansing process. Modern Trade Sales Analysis. Maintain Outside Cairo Visi Coolers Data. Direct need actions to solve customer complaints. Daily & Monthly Sales Analysis reports.

Oct 07 – May 09 Nestle Waters S.A.E Cairo, Egypt Specialist customer service:

As being the first contact to the customer, represent Nestle Waters Egypt S.A.E. Respond to all non – commercial customer queries. Capture, enter and monitor the sales orders coming either from the customer or sales team

SCALA. In case of stock – out situation, inform the customer and try to capture the order with

substitution. Communicate special campaigns, promotions to customers. Validate the customer information in the system with the customer regularly. In case of commercial queries, transfer the customer to sales department. Aug 07 – sept07 Nestle Waters S.A.E Cairo, Egypt Data entry:

Enter all database & information. Review data according to global standard. Revise missing data with Salesmen accurately.

Feb06-Jan07 Eye Subspecialty Center Cairo, Egypt

Receptionist:Organize the schedule of clinicsMake a reservation for the patientsOrganize the schedule of operationsHandling the requires of dealing companies

Training Courses:

Sep10-Sep11 Advanced English courses Cairo, EgyptSponsored by Amideast Center.

Feb 08 – until end of Feb 08 "Key of successful service program" Cairo, Egypt

Sponsored by Xceed Center

May07-Jun07 practical Human Resource program-Basic (PHRP) Cairo, EgyptSponsored by Graduate Resource Program (GRP) Training:

Introduction to HRJob Analysis, Description & SpecificationsManpower Planning &RecruitmentSelection Compensation & BenefitsAppraising &Improving performanceTraining & DevelopmentMotivation & RetentionPersonnel AdministrationIntroduction to Egyptian Labor Low& social InsurancePerformance Management

May07-May07 Dale Carnegie Seminar (DCS) Cairo, Egypt

Provided by Dale Carnegie Training:Build greater self-confidenceStrengthen people skillsEnhance communication skillsDevelop greater flexibilityDevelop leadership skills.

Jan07-Apr07 Basic Business Skills Acquisition (BBSA) Cairo, Egypt

Sponsored by the Future Generation Foundation (FGF) Training:

Developed Language &Computer SkillsEnhanced Presentation & project development skillsAcquired basic business skills including: Marketing, Sales, Banking,

Accounting, Business correspondence and report writing. Make a reservation for the operations.

Personal skills:Hard-workerPunctual - perseverancePragmatic - Conscientious

INTERESTS: Swimming, Jogging and traveling

PERSONAL INFORMATION:

Date of Birth: 20/7/1983 Marital Status: Single