digital strategies for international markets | niall mckeown | ionology

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Niall McKeown @niallmckeown Digital Strategy For International Markets

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Page 1: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Niall McKeown @niallmckeown

Digital Strategy For International Markets

Page 2: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

What is strategy?

Page 3: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Strategy creates competitive advantage

People and a culture of innovation sustains it

Technology & Communications is the means by which it is delivered

Page 4: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

how come…

Page 5: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Double Business in 18 Months

Page 6: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Zero to €4,000,000 in one year 50,000 co-collaborating

Page 7: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

how come…?

Page 8: Digital Strategies for International Markets | Niall McKeown | iONOLOGY
Page 9: Digital Strategies for International Markets | Niall McKeown | iONOLOGY
Page 10: Digital Strategies for International Markets | Niall McKeown | iONOLOGY
Page 11: Digital Strategies for International Markets | Niall McKeown | iONOLOGY
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Page 13: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

4

5 6 7

3

$

1

?

2

7 PRINCIPLES Knowyourself

ResourcesMarketplaceCustomers

Marketposition

Engine of growth Tactics

THERE IS A FRAMEWORK FOR PLANNING ACTIONABLE STRATEGIES

FOR INTERNATIONAL DIGITAL

Page 14: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

CULTURAL HIERARCHY OF NEEDS

Page 15: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

The Principle Disciplines Leading Digital Transformation

DigitalTransformation

Communications Technology

Lead

ersh

ip

Technology Support

RapidSolutionBuilders

Marketing Tactics

Communications Leadership

Short Term Management

Leading StepChange

Page 16: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Crying baby Kitchen fire Some calls

Interruptions Distractions Most calls

Trivia Busy Work Browsing

Planning Strategy Exercise Change

Urgent Not Urgent

Impo

rtant

Not

Impo

rtant

Put First Things First

Page 17: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

7 Principles of Digital Business Strategy

Resources4

Marketposition

5 Engineof growth

6 Tactics7

Marketplace3

$

Knowyourself

17 principles

?

Customers2

Page 18: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Page 19: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

0

25

50

75

100

M1 M2 M3 M4 M5 M6

Advocacy Attention Authority Prime

© All Rights Reserved

Page 20: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

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Customer Volume

How Customer Perceives Your Business

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [Ireland GAA]

Ionology Digital Strategy Quadrant

Page 21: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

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5 7

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2 4

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [UK]

Ionology Digital Strategy Quadrant

Page 22: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

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5 7

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2 4

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ Vertical or Geographic]

Ionology Digital Strategy Quadrant

Start Here >

< Destination

Page 23: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Page 24: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Builder

Story Teller Strategiest

Scientist

Page 25: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

People

Opinion StrategiestServicing Demand

Price/Product

Page 26: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

Yourself

Customer

Market

Resources

Diagnosis

Strategic Ambition

Competitors

Proposition

Force=ma

Volume Time

Talent

Cash

1 3

2 4

Task

Intent

Unique Value Proposition

Page 27: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

Yourself

Diagnosis

Strategic Ambition

1

Unique Value Proposition“We are the _______ in ______ for _____ because

we do _______ better than anyone else”Only/Fastest Ireland Service/Product

CONCREATE

Page 28: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

Yourself

Customer

Market

Resources

Diagnosis

Strategic Ambition

Competitors

Proposition

Force=ma

Volume Time

Talent

Cash

1 3

2 4

Task

Intent

Unique Value Proposition

Page 29: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Resources

Resources

Time

Talent

Cash

4

Page 30: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

Yourself

Customer

Market

Resources

Diagnosis

Strategic Ambition

Competitors

Proposition

Force=ma

Volume Time

Talent

Cash

1 3

2 4

Task

Intent

Unique Value Proposition

Page 31: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Ionology Digital Strategy Quadrant

Market

Competitors

Proposition

Force=ma

3Customer

Volume

2

Task

Intent

Page 32: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Page 33: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Page 34: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Page 35: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

The Firefly Story

Page 36: Digital Strategies for International Markets | Niall McKeown | iONOLOGY
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http://www.dailymail.co.uk/news/article-2604663/Flower-girl-4-took-steps-thanks-harness-attached-dad.html

Page 46: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Transform from “doing digital”

Digital Innovators

Page 47: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Digital Innovator

Characteristics

Digital Innovators Doing Digital

Set destinations Set targets

Create action based strategy and guiding policy

Manage people against targets

Sell the productSell the innovation

Bolt it on to ‘business as usual’

Create capacity, capability and fund transformation

Subjective decision makingOutcomes based data driven

decision making

Articulate outcomes in terms of technology

Constantly articulate the ‘human changed state’

Page 48: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

Niall McKeown @niallmckeown

Digital Strategy in International Markets

Page 49: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

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PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

Ionology Digital Strategy Quadrant

Inno

vatio

n

Page 50: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

Ionology Digital Strategy Quadrant

Page 51: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

Ionology Digital Strategy Quadrant

Page 52: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

Ionology Digital Strategy Quadrant

Page 53: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

Ionology Digital Strategy Quadrant

Page 54: Digital Strategies for International Markets | Niall McKeown | iONOLOGY

ExclusiveNiche

or limited Audience Mass MarketMainstream

Warm(Comforted)

Mild(Informed)

Cold (Rational)

Customer Volume

How Customer Perceives Your Business

6

5 7

31

2 4

8

PrimeAuthority

AttentionAdvocacy

All Media

Bought MediaOwned Media

Earned Media

Hot(Passionate)

LENS LOCK [ ]

Ionology Digital Strategy Quadrant

Apple (AAPL) and Samsung continue to soak up all the industry's profits, McCourt says. Apple claimed 87.4% of phone earnings before interest and taxes in the fourth quarter, he said. Samsung took in 32.2% of industry profits. Because their combined earnings were higher than the industry's total earnings as a result of many vendors losing money in Q4, Apple and Samsung mathematically accounted for more than 100% of the industry's earnings.

A year ago, Apple accounted for 77.8% of mobile phone industry profits, followed by Samsung with 26.1%, McCourt said.

http://www.slate.com/blogs/moneybox/2014/02/12/smartphone_profits_apple_and_samsung_drink_all_your_milkshake.html