PUBLIC

Stephan Gatien

September 12th 2017

Digital Futures 2017Becoming a digital service provider Perspectives from the frontline

2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Digital Disruption

DISRUPTION RESPONSE INNOVATION

Merger with Vodafone

India to drive

economies of scale

Jio reaches

100M subscribers

in 6 months

Accelerated focus

on granular

customer behavior

4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Becoming a Digital Service Provider

Customer

Experience

Retail

Excellence

Connected

Supply Chain

Digital Lifestyle

Provider

Data Broker

Internet of Things

Business Enabler

Process Digitization New Business Models

5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

“If you have a shit process and digitize it, then you have a shit-digital process.

The difficult thing is not the digitization itself. The difficulty is the simplification of structures and processes.”Thorsten Dirks, former CEO of E-Plus / Telefónica Deutschland

Process Digitization

6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Customer Experience & Retail Excellence

Omnichannel Retail Supply Chain

7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Customer Experience & Retail Excellence

Omnichannel Retail Supply Chain

On-demand delivery in

partnership with

UberRUSH

Real time visibility

Same day shipping

In-Store pick up

Tier 1

US Operator

8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Digitizing for GrowthAverage Revenue per User (ARPU)

€

9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Digitizing for Profitable Growth Average Margin per User (AMPU)

€

Margin

10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Developing New Business Models

Cloud platform

for connected things

in construction industry

Connected

Transportation Safety

with smart wearable

Self-driving

vehicle

business unit

11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Digital Lifestyle Provider

Smart Parking and Connected Fueling

12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The Digital Service Provider Journey

Customer

Experience

Retail

Excellence

Connected

Supply Chain

Digital Lifestyle

Provider

Data Broker

Internet of Things

Business Enabler

Process Digitization New Business Models

13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ