digital excellence - rainfocus...digital excellence inventer de nouveaux services et nouveaux usages...
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Digital ExcellenceInventer de nouveaux services et nouveaux usagesTémoignage de la ville de Marseille
Fabienne MartyDirecteur Architecture et Management de la Donnée, Ville de Marseille
Eric DelfosseAll Data Sales Director, Oracle
Jean-Marc Hui Bon HoaBusiness Development Manager, Oracle
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
63% des entreprises pensent que l’openinnovation accélère la transformation digitale
Chatbots
Citizen Mobile Dev.
Hackathons
Digital Mission
Internet of ThingsBlockchain
Source: https://business.lesechos.fr/directions-numeriques/digital/transformation-digitale/021450570757-s-adapter-ou-se-transformer-les-hesitations-des-entreprises-pre-numeriques-204380.php
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
78% des entreprises se sentiraient directementmenacées par la montée en puissance des startups
https://www.delltechnologies.com/en-us/perspectives/digital-transformation-index.htm
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Programme Oracle #WeLoveStartups
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Maintenance connectée du bâtiment
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Service Requests
IoT Platform BIData Analytics
NetworkDevices
IoTCloud Service
Service Cloud
Data Flow
Oracle Internet of Things Cloud Service
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Integrated Cloud Platform Services - PaaS
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ORACLE CLOUDPLATFORM
CONTENT & COLLABORATION
BUSINESS ANALYTICS
MOBILE
Documents Process SitesSocial
Big Data Discovery
DataVisualization
Internet of Things
Business Intelligence
Mobile DocumentsIntegration SitesInternet of Things
INTEGRATION
Internet of Things
GoldenGate SOAIntegration API Manager
APPLICATION DEVELOPMENT
DATA MANAGEMENT
IT OPERATIONS MANAGEMENT
ITAnalytics
LogAnalytics
ApplicationPerformance Monitoring
Database Exadata Big DataBig DataSQL
Big DataPreparation
Database Backup
NoSQLDatabase
ApplicationContainer
Mobile Java ApplicationBuilder
Developer
Oracle Confidential
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Ville de Marseille
Caroline PozmentierAdj. au maire
Sécurité Publiqueet Prévention de la délinquance
Ville de Marseille
Fabienne MartyDirectrice de l’architecture et
management de la donnéeVille de Marseille
Eric DelfosseSales Director
Oracle
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 12
Confidential – Oracle Internal/Restricted/Highly Restricted 13
Ville de Marseille
Fabienne MartyDirectrice de l’architecture et
management de la donnéeVille de Marseille
Eric DelfosseSales Director
Oracle
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
– Backed by intelligence
The Next Killer Apps Will be Bots
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Bots will start replacing mobile apps. No more looking for an app, downloading an app, updating an app ormanaging an app
Source: Gartner 2016
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Copyright © 2016, Oracle and/or its affiliates. All rights reserved.
Communication Evolution (esp. Digital Natives)
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THEN NOW
spam…
meh…
buh-bye
which?
email?
website?
phone?
hey
What up?
@Philz
+1my app?
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Copyright © 2016, Oracle and/or its affiliates. All rights reserved.
What is a Chatbot?
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Un chatbot est un robot logiciel pouvant dialogueravec un individu ou consommateur par le biais d’un service de conversations automatisées effectuéesen grande partie en langage naturel.
Source: http://www.definitions-marketing.com/definition/chatbot/
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Video ChatBotDuration 3-4’
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Chatbot Industry Momentum
Travel• Boarding Pass• Seats• Notifications• Travel change
Financial Svcs• Account Info• New Loan• Notifications• Insurance Claims
Customer Service• Self Service
Retail• Product Stock• Returns• New designs• Group sharing
Government• Citizen Service• Notifications• Taxes• Licenses
HR• On Boarding• Self Service• Recruitment
Sales• Pipeline Mgmt• Sales KPI• Collaboration
Finance• Expense• Procurement• KPI
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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 19
ChatBots Scale
Chatbots can handle many incoming questions, but…
…staff experts can focus on complex questions
Cannot compute…
handoff to human
Bring it on humans!
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
Oracle Intelligent ChatBot Service: Key Components
Channel Configurator
DialogFlow
Execution
CustomComponents
in Dialog Flow
AI Engine
• Unified cross-channel chat interface between bots & humans
• Declarative bot builder UI for bot flow
• State machine that executes context driven workflows with scoped variables
• Active machine learning algorithms that identify relationships and extract insights from unstructured data
• SDK to consume backend API’s that satisfy human requests via the bot
Custom
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Confidential – Oracle Internal/Restricted/Highly Restricted 21
5 startups à sélectionner sur le marché français
• Crédits Oracle Cloud
• Mentorat
• Espace de co-working
• Clients et partenaires Oracle
• Co-Working
• Ecosytème d’investisseurs
Candidatures < 30/04