digital BUSINESSimprove efficiency INCREASE PROFITS

With Calvin Jones and Alfie Keary

Using C&C in your Business

• Case Studies

• Workshop #1 Part A & part B

• C&C/Smart Working Strategy

• Workshop #2

• C&C Training & Support

Case Study : Fleetmatics

Case Studies : Various

• Virtual Sales Meetings– http://www.pgi.com/us/en/video/yourstories-all/1834286447/Conferencing--Sales-Meeting

• Velux 5 Oceans– http://www.pgi.com/us/en/video/yourstories-all/1785267214/Mobile-Conferencing-Around-the-

Globe

• Law Firm– http://www.pgi.com/us/en/video/yourstories-all/1785277198/Conferencing--Client-Meetings

• Customer Training– http://www.pgi.com/us/en/video/yourstories-all/1785277195/Conferencing--Customer-Training

Using C&C in your Business

• Workshop #1 - Part A

• Discuss current/possible applications of C&C in your business

• Discuss possible future applications of C&C in your business

• Working in groups

• Present and explain one app per business

• Present the best app of C&C from your group

Using C&C in your Business

• Workshop #1 - Part B

• Discuss the direct benefits of C&C for your business

• Identify and quantify the formal benefits :

– Cost savings

– Productivity

– Customer Service

– Faster Business

• Present your group feedback

Smart Working

• Smart Working is a comprehensive and strategic approach to implementing :

• Range of flexible working options

• Environments that enable working flexibility

• Technologies that support and manage flexible working

• New forms of collaboration

• Culture change to enable greater organisational agility and innovation.

Working Trends - UK 2011

• 3.7 million people – 12.8% of the workforce – now work mainly from home

• 27% of the workforce now work part-time

• 41% of all businesses are home-based

• 60% of new businesses start up from home

• 3 out of every 5 new jobs created are not fixed hours, full-time permanent jobs

• Over 90% of employers say they offer some kind of flexible working practices

C&C Strategic Approach

• Gathering evidence & Consultation

• Analysing the work people do

• Calculation of costs and savings (business case)

• Establishing key metrics

• Planning and delivering the changes to IT, communications, premises, HR policies, etc.

• Training

• Evaluation

C&C Strategy for your Business

• Workshop #2

• Discuss strategic issues in relation to C&C/Smart Working proposed projects

• How do you intend to manage these strategic issues

• What parties are likely to be impacted

• Provide some general feedback

C&C Training & Support

• OnLine Services : Webinars

• Operator Assist - Audio & Web

• Adobe TV

• WebEx University

• Real-Time Assist : GlobalMeet

• Production Services : WebEx

• OnLine/OnSite Training : Scheduled/OnDemand

WebEx University

Adobe TV

Using C&C in your Business

• Case Studies

• Workshop #1 Part A & part B

• C&C/Smart Working Strategy

• Workshop #2

• C&C Training & Support