digital audio catalog 2014 f

...YOUR DIGITAL AUDIO SOLUTIONS PARTNER

+ Message On Hold for Business Telephone Systems

+ Message On Hold with After Hours Announcement

+ Message On Hold for Single Telephone Lines

+ Interactive Audio and Talking Displays

+ Background Music and Messaging

+ Telephone Line Announcements

+ Messages On Demand

Digital Audio Solutions for all businesses

YOUR DIGITAL AUDIO SOLUTIONS PARTNER2

Dear CustomersWe are pleased to provide you with this copy of our 2014 Digital Audio Catalogue.

MESSAGE ON HOLD For 2014, we have detailed our 3rd Generation DMC Message On Hold devices. There are now 6 models of DMC, providing you with an unmatched choice of options and facilities.

We have also released our new range of DMD devices, which are identical to DMC, except that they all operate with a USB Stick instead of SD Card for Message Storage.

In addition for 2014 we are introducing the ability to automatically change messages and other content in our On Hold and Background Music players using the Internet and also a revolutionary new technology, where updates for our Message On Hold and Background Music products can be sent by the ‘Wireless’ Cellular Network. Our extensive range of Message On Hold solutions now include :

• Standard Message On Hold players, using SD Card or USB Stick• Message Updates via Dial Up Modem• Message Updates via the Internet• Message Updates via Cellular Update technology• Message On Hold with After Hours Announcement• Complete Single Line Message On Hold solutions, with or without Automatic Call Attendant and After Hours

Announcement options

BACKGROUND MUSIC AND MESSAGING Our 2014, model BMS Background Music and Messaging product incorporates a number of powerful new features as standard.

• LCD Display of Time/Date and Current File Information.• Time Programmable Start/Stop, Folder Play and Message Play.• Daylight Savings capability where our units can automatically adjust their time 1 hour forward for the beginning

of Daylight Savings and 1 hour back when it ends.

We are pleased to advise that National Communications has also reached an agreement with a major Australian Music Content provider so that we can provide you direct with a library of over 15,000 commercial songs, covering many Genre’s, which are all ARIA and AMCOS Royalty Paid.

OTHER PRODUCTS AND FEATURES This catalogue also highlights our popular Encryption Technology and Intelligent Time Programming facilities, which are available on all of our Digital Audio products.

We have also included details on a number of other innovative Digital Audio Devices, designed to allow you to provide quality solutions for your customers.

Thank you for supporting our Australian Made Products.

Digital Audio

YOUR DIGITAL AUDIO SOLUTIONS PARTNER 3DESIGNED AND MANUFACTURED IN AUSTRALIA • TWO YEAR FACTORY WARRANTY

OPTIONS FOR ALL DEVICES

Encryption Technology Page 4

Intelligent Time Programming Facility Page 5

MESSAGE ON HOLD PLAYERS

DMC Digital Message Centre : Message On Hold for any PABX (SD Card) Page 6

DMD Digital Message Centre : Message On Hold for any PABX (USB Stick) Page 7

DME Digital Message Centre, with Internet Message Update Page 8

DMG Digital Message Centre, with Cellular Message Update Page 10

DMS Digital Message Centre, with After Hours Announcement Page 12

DMX Digital Message Centre, with Dial In Modem Message update Page 14

SINGLE LINE SOLUTIONS

MOH Message on Hold Switch, for Single Telephone Lines Page 16

SLS Complete Single Line Message on Hold solutions Page 18

OTHER DIGITAL AUDIO SOLUTIONS

BMP Background Music Player Page 20

BMS Background Music and Message System Page 22

TMP Timed Message Player Page 24

TDU Talking Display Unit Page 26

AAD Automatic Announcement Device Page 28

TDS Messages on Demand System 0

NATCOMM Accessories Page 32

INDEX

Digital Audio Australian Innovation


Encryption Facility

ENCRYPTION FACILITYOur unique Encryption facility is designed to protect your valuable productions from unauthorised use, editing or copying. Also, if you are involved in the Background Music industry, it is now a regulatory requirement that all commercial music MUST be ENCRYPTED.

Encryption is a NO CHARGE option on all Natcomm Digital Audio devices, with the exception of our very low cost DMC and DMD devices, where the additional circuitry has a cost of $20 per unit (excl GST).

Using Encryption is quick and easy. All you need to do is encrypt your MP3 files using our supplied Encryption program, which takes just a few seconds. You can Encrypt a single file, or a complete folder of files with a single action. Once your file is encrypted, it cannot be opened, altered or used in any device other than a Natcomm unit which is configured for Encryption.

Similarly, our Encryption devices cannot play standard MP3 files or any file other than those encrypted with our program.

The same Encryption program is used for ALL of our products ensuring standardisation of the process.

EMAIL FILE TRANSFER PROGRAMAn Email Message Update Program has been developed for use with our Encryption facility. This program simplifies the process of transferring Message update files from your PC to your customers SD Card or USB Stick. It is ideal for those customers that are not PC experts.

When a user recieves an email with a message attached, they normally need to:1) Identify the PC drive letter of the SD Card programmer or USB Stick2) Delete the old message on the SD Card or USB Stick3) Manually transfer the new message to theSD Card or USB Stick

Our program performs all of these steps automatically, by simply double clicking the message attachment in the email. It also encrypts the file at the same time it saves it to the card.

This Email program is suitable for use with ALL Natcomm Digital Audio products which are fitted with the encryption facility (except BMS and BMP). The program is supplied at NO CHARGE.

Option : The Message Encryption Facility option is available on all products


Encryption Facility Time Programmable Message Play

TIME PROGRAMMABLE MESSAGE PLAY FACILITY

Our unique Time Programmable Message play facility is designed to automatically change the Message or Music that our device is set to play, at any future time or date. This option consists of a battery backed internal real time clock circuit, which can be supplied with ANY Natcomm Digital Audio device.

The large capacity of the media supplied with our devices allows for multiple files to be loaded onto a single SD card or USB Stick. Up to 100 individual Messages or Music Folders can then be programmed with specific time and date play information, using our supplied Dealer Control program. This facility can also be used to START play and STOP play at specified times or dates, or simply STOP play altogether at the expiry of a contract period.

Applications include : • Scheduling different messages to play within specified times/dates • Having different messages in the morning, afternoon and evening • Having different messages for the weekends • Having different messages for specific days of the week • Automatic time programmed change to and from a Christmas On Hold message

Step 1 Install : Open your Dealer Control ProgramThis program is suppled at No Charge to all Natcomm Dealers. It is self loading and will install direct onto your PC Desktop ready for use.

Step 2 Enter : Set Play Dates & TimesFrom the Main Menu, Enter Set Play Date & Times. All Messages loaded onto your card will be displayed in loaded order, or numbered order on the left hand side of the programming screen.

Step 3 : Program first MessageClick on the First Message to Highlight it. a) Enter the Start and End Dates for the period you wish it to play, otherwise leave them set to Every. b) Enter the Start and End Times that apply. If there are no specific time periods, leave them set to All. c) To play on particular days of the week, de-select Every Day and then select the required days.

Step 4 : Program remaining MessagesRepeat this same sequence for All Loaded Messages. Note - If any Messages are to play at all times and days you can leave settings UNCHANGED, as this is the default setting for each Message.

Step 5 : Save Timetable to SD Card or USB StickWhen programming is complete, Click on the Save Icon. A file containing this complete timetable (called Set.tbl) and a Name File (called Set.nam) are now saved to your SD Card or USB Stick.

Option : Time Programmable Message play option is available on all products


DMC Digital Message on Hold playerOur Australian Made DMC Digital Message Centre has been Australia’s best selling On Hold player since 1999. Over the past 14 years, our DMC’s have established a reputation for extreme performance and reliability.

DMC’s use a standard SD card, loaded with one or more MP3 files to provide exceptional Audio Quality. They can play MP3 files of any sampling rate right up to 320kbps, which is broadcast quality Audio.

DMC’s are available with a number of options to ensure that they can meet a very wide range of requirements.

Internal Memory : For greatest reliability, DMC’s can be loaded with 8MB (optional up to 32MB) of ultra reliable Internal Flash Memory. Once an SD Card with 1 or more MP3 files is loaded into DMC, it will immediately copy the Message(s) to the Internal Memory and play the On Hold Message(s) from this source. The SD Card can be left inserted or removed.

Message Encryption : DMC’s can be supplied with our popular Natcomm Encryption technology. This technology will prevent unauthorised use of On Hold productions, as copied files cannot be played in a normal MP3 device.

Time Programmable Message Changes : DMC’s can also be supplied with our Intelligent Time Programming facility, which allows for up to 20 Messages to be loaded onto an SD card and each Message can be programmed to play during specific times, days, or play periods. This option is ideal for starting and stopping Christmas or other seasonal Messages on specific days.

DMC MODEL TABLE

All Model DMC’s are also available with Two other important options :

Message Change Switch : This inexpensive option can be fitted to any DMC. Each press of the recessed micro-switch will instruct DMC to stop looping on the current message and start looping on the next Message loaded into Internal Memory or loaded on the SD Card. This option is ideal for those users that want to manually change to and from a Christmas or other Seasonal Message.

Playback Check Speaker : This inexpensive facility will play the On Hold Message via an internally fitted micro speaker whenever an LIU (or Audio connection cable) is not connected to the Audio output port of DMC. It will allow a user to check that DMC is playing a Message by simply pulling out the LIU connection to the DMC. The Message will be switched from the Internal Speaker and re-connected to the LIU (or Audio connection cable) as soon as it is refitted to the DMC.

Message On Hold devices for message on hold

DMC


DMD Digital Message on Hold playerOur new DMD range of Message on Hold players use a standard USB Stick instead of an SD Card as the source of the MP3 Message On Hold files.

Like DMC, one or more MP3 files can be loaded onto a standard USB Stick, to provide exceptional Audio Quality. They can play MP3 files of any sampling rate right up to 320kbps, which is broadcast quality Audio.

DMD uses the same amplifier and other componentry of DMC, ensuring that it will provide the same level of performance and reliability. DMDs are also available with a number of options to ensure that they can meet a very wide range of requirements.

Internal Memory : For greatest reliability, DMD can be loaded with 8MB (optional up to 32MB) of ultra reliable Internal Flash Memory. Once a USB Stick with 1 or more MP3 files is loaded into DMD, it will immediately copy the Message(s) to the Internal Memory and play the On Hold Message(s) from this source. The USB Stick can be left inserted or removed.

Message Encryption : DMD’s can be supplied with our popular Natcomm Encryption technology. This technology prevents unauthorised use of On Hold productions, as copied files cannot be played in a normal MP3 device. Message Encryption software is provided and is very quick and easy to use. See page 4 for further information.

Time Programmable Message Changes : DMD’s can also be provided with our Intelligent Time Programming facility, which allows for up to 100 Messages to be loaded onto a USB Stick and each Message can be programmed to play during specific times, days, or play periods. This option is ideal for starting and stopping Christmas or other seasonal Messages on specific days. See page 5 for further information.

DMD MODEL TABLE

All Model DMD’s are also available with our Playback Check Speaker option :

This inexpensive facility will play the On Hold Message via an internally fitted micro speaker whenever an LIU (or Audio connection cable) is not connected to the Audio output port of DMD. It will allow a user to check that DMD is playing a Message by simply pulling out the LIU connection to the DMD. The Message will be switched from the Internal Speaker and re-connected to the LIU (or Audio connection cable) as soon as it is refitted to the DMD. Note : The internal micro speaker used has a low volume and is not designed to be used for full time Audio output. It is designed for troubleshooting to confirm if Audio is being provided by DMD.

Message On Hold devices for any Business Telephone System


DME Message On Holdwith Internet Message Update

DME Digital Message On Hold player with Internet Update FacilityOur new DME Digital Message on Hold player, is designed to connect to a customers Network, so that Message Updates can be recieved by the DME units in the field, using the Internet. Once connected, DME will connect to an external FTP server, at programmed intervals, to check for Message updates and download them when they are available.

DME is ideal for use at sites that require regular Message Updates, where delivery is completely Automatic and no user intervention is required. DME connects to the Internet via the customers Network. Where this is not possible, DME can connect direct to a dedicated broadband modem (ADSL or CABLE) installed separately at a site. Alternatively, we recommend use of our alternative DMG device, where the same capability is provided using Cell Phone technology.

• Completely Automatic Message updates via the Internet• Connects to a Customer Network or to a separate Broadband Modem• Uses an FTP ‘Dial Out’ principle to reduce Firewall issues• Uses DHCP technology to simplify Installation• Alternative Cellular Update method also available

The Internet connection allows Messages and other Instructions (such as message timetables) stored on an SD Card, to be updated automatically at programmed intervals.

DME uses a ‘Dial Out’ principle, where it connects to an external FTP server at a specified time each day. Once connected, it will compare all Message files and settings present on it’s SD card with those saved at the remote server. All new files and settings will be downloaded and old files and settings will be deleted.

DME is the most economical solution for providing regular Message Updates for your customers. The small additional cost over a standard Message on Hold player can be quickly recovered, particularly when the considerable time savings associated with greatly reduced Message handling are factored in.

An Easy to Use PC based ‘Dealer Control Program’ is provided to make this whole process quick and easy. The program remembers all messages and settings of all sites and allows for messages and settings to be quickly Added, Deleted or Changed, ready for DME units in the field to connect and then synchronise.

DME is available with our Encryption technology at no additional charge (Model DME/E). This technology prevents unauthorised use of your On Hold productions. Our Message Encryption utility is accessed from the same Dealer Control Program. See page 4 for further information.

DME units are fitted (as standard) with our Intelligent Time Programming facility, which allows for up to 100 Messages to be loaded onto an SD card and each Message can be programmed to play during specific times, days, or play periods. This facility is ideal for starting and stopping Christmas or other seasonal Messages on specific days. Time Programming using our Dealer Control Program is quick and easy. See page 5 for further information.


Installation

12VPWR

MESSAGE

EASY USER INSTALLATION

DME is designed for User Installation, where DHCP is supported on the Network that it is connected to. Where DHCP is not available or where unusual Firewall settings are used, DME may require installation by experienced personnel.

1) Connect the existing LIU of the Phone System to the AUDIO OUT (LIU) port of DME. (DME uses a standard 3.5mm Audio Output socket)

2) Insert the SD Card with the On Hold Message into the slot labeled MESSAGE. (DME uses a spring loaded SD Card socket, requiring only a gentle push of the card to load and unload)

3) Connect the Network port of DME to the Customers Network using the supplied Cat5 Network cable. DME can be connected direct to the Network Switch/Router or any remotely wired Network point.

4) Connect the supplied 12V Power Adaptor to the 12V PWR port of DME. 5) On initial Power Up, DME will connect to your FTP Server to check for Message changes. (Messages and Time Programming settings will be added or deleted to mirror your FTP server)

6) Adjust message volume when DME has completed it’s remote check.

Note: The new customer site details for each Field Unit should be entered into our Dealer Control Program prior to each installation.

NETWORK

Network Router/Switch


Message On Hold with Cellular Message Update

DMG Digital Message On Hold player with Cellular Update FacilityOur Unique new DMG Digital Message on Hold player, is designed to operate with our CUA Cellular Update Accessory, so that Message Updates can be recieved by DMG units in the field, using wireless Cellular Technology. DMG connects to an external FTP server, at programmed intervals via a Cellular Network (Telstra, Optus or Vodaphone).

The big advantage of this new technology, is that DMG does not need to connect to a customers Internet Network, which often requires Technical Installation and can present ongoing IP Address or Firewall issues. DMG is also ideal for those customers that do not have an Internet facility, or do not allow connection of 3rd party devices.

• No Technical Installation Required• No Network Connection• No Network, IP Address or Firewall Issues• No Need to use Customers Internet

The Cellular connection allows Messages and other Instructions (such as playlist timetables) stored on an SD Card, to be updated completely automatically at regular intervals.

DMG uses a ‘Dial Out’ principle, where it connects to an external FTP server at a specified time each day. Once connected, it will compare all Message files and settings present on it’s SD card with those saved at the remote server. All new files and settings will be downloaded and old files and settings will be deleted.

Inexpensive month to month plans are available from Telstra, Optus and Vodaphone, starting at under $3 per month.

An Easy to Use PC based ‘Dealer Control Program’ is provided to make this whole process quick and easy. The program remembers all messages and settings of all sites and allows for messages and settings to be quickly Added, Deleted or Changed, ready for DMG units in the field to connect and then synchronise.

DMG is available with our Encryption technology at no additional charge (Model DMG/E). This technology prevents unauthorised use of your On Hold productions. Our Message Encryption utility is accessed from the same Dealer Control Program. See page 4 for further information.

DMG units are fitted (as standard) with our Intelligent Time Programming facility, which allows for up to 100 Messages to be loaded onto an SD card and each Message can be programmed to play during specific times, days, or play periods. This facility is ideal for starting and stopping Christmas or other seasonal Messages on specific days. Time Programming using our Dealer Control Program is quick and easy. See page 5 for further information.

11DESIGNED AND MANUFACTURED IN AUSTRALIA • TWO YEAR FACTORY WARRANTYYOUR DIGITAL AUDIO SOLUTIONS PARTNER

Installation

12VPWR

MESSAGE


DMG is designed for easy User Installation, where a connection to the internet is not available.

1) Connect the existing LIU of the Phone System to the AUDIO OUT (LIU) port of DMG. (DMG uses a standard 3.5mm Audio Output socket)

2) Insert the SD Card with the On Hold Message into the slot labeled MESSAGE. (DMG uses a spring loaded SD Card socket, requiring only a gentle push of the card to load and unload)

3) Adjust the Aerial of DMG straight up, to maximize Cellular signal. 4) Connect the supplied 12V Power Adaptor to the 12V PWR port of DMG.

5) On initial Power Up, DMG will connect to your FTP Server to check for Message changes. (Messages and Time Programming settings will be added or deleted to mirror your FTP server)

6) Adjust message volume when DMG has completed it’s remote check.

Note: The new customer site details for each Field Unit should be entered into our Dealer Control Program prior to each installation.


Message On Hold with After Hours Announcement

DMS Digital Message On Hold player with After Hours AnnouncementOur unique DMS Digital Message Centre has been designed to provide your customers with a combined After Hours Announcement and Message On Hold solution.

Traditional Answering Machines only allow for short after hours announcements and their audio quality is very ordinary. Some Phone Systems allow for after hours announcements, but they cannot match the high quality provided by an On Hold player and they can be complex to set up and change.

DMS allows you to provide this additional value added service for your customers. With DMS you can prepare your customers After Hours Announcement as well as their On Hold production and load both messages onto the same SD Card.

DMS incorporates our popular DMC Digital Message Centre facility, which provides the high quality Audio Output to which an LIU is connected.

DMS uses an SD Card to store its message, so messages can also be changed by simple SD Card replacement.

DMS also has a telephone line answering facility which when activated will answer all After Hours calls and then play the Announcement Message direct into the telephone line. At the end of the Message, DMS can either Hang Up or ring an attached Answering Machine if your customers want to recieve messages from their callers.

Installation

If an Answering Machine is already in use and it is close to the LIU (which is connected to the Phone System controller), then it is just a matter of moving the telephone ‘Line In’ connection from the Answering Machine to the ‘Line In’ port of DMS.

If there is no Answering Machine in place or it is remote from the LIU, then a technician can quickly and inexpensively set up an ‘answering machine’ connection next to it.

DMS has a ‘Touch Switch’ ON/OFF facility. To enable/disable After Hours Announcements, the user just touches the ‘touch switch’, the LED will turn ON and DMS will begin answering calls.

To disable After Hours Announcements, the user just touches the ‘touch switch’, the LED will turn OFF and DMS will stop answering calls.

Alternatively DMS can be connected to an existing night switch facility and in this situation the ‘Touch Switch’ can be left on at all times.


Message On Hold with After Hours Announcement

Installation Options

AnsweringMachine

DMS Standard Installation

DMS Standard Installation when an answering machine is used

Existing Answering Machine Connection

Existing Answering Machine Connection

DMS can ring an aswering machine as soon as it finishes playing its announcement so that callers can leave messages.

after hours announcementDMS


Message On Hold with Indial Message Update facility

DMX Digital Message On Hold player with Dial In ModemOur DMX Digital Message Centre has been designed to allow you to Dial In by Modem, at any time, and update its MP3 On Hold Messages. This capability is ideal for customers that require frequent or rapid Message Updates, which can be done completely automatically from a remote location.

Modem update technology has several benefits : 1) It does not require connection to the customer’s Internet Network 2) It does not have to deal with firewalls or other internet access issues 3) It is simple, extremely reliable and very cost effective

DMX incorporates our popular DMC Digital Message Centre facility, which provides the high quality Audio Output to which an LIU is connected. DMX also has an internal Modem, which connects to a telephone line or analogue telephone extension of a Phone System. This facility allows dial in update of one or more MP3 messages whenever needed.

DMX uses an SD Card to store its message, so messages can also be changed by simple SD Card replacement.

To allow for Dial In access, DMX can be connected to an existing telephone line in a number of manners :• To an analogue extension of a PABX type Phone System, which has a Direct In Dial facility• To an EFTPOS or ADSL telephone line if this line is not already used to receive incoming calls• To a Fax Line if FaxStream Duet service is enabled on this line. DMX can specifically answer calls to a Fax

Stream Duet number and ignore calls to the Fax. This telephone service costs $6 per month from your carrier

Model DMX2 with integrated Modem SwitchIf one of the above Line Sharing options is not suitable, then you can use our DMX2 model and connect to: • A Fax line without the need for the FaxStream Duet Service• An individual incoming analogue PSTN telephone line of a multiline telephone system

This model has an integrated Modem Switch facility which will answer all incoming calls, determine if the call is a Modem call (by briefly listening for a Modem calling tone) and connect the call to the DMX Modem. If the call is a Fax call or a Voice call, then DMX2 will forward the call to the Fax Machine or Phone system, after a short delay.


Message On Hold with Indial Message Update facility

Model DMX1 fitted direct to a telephone line or telephone system extension

Model DMX2 when sharing a Fax line

INSTALLATION DIAGRAM

NATIONAL COMMUNICATIONS

DMS-5DMS-5

CONNECT DMS-5 TO THE LAST LINE OF YOUR TELEPHONE SYSTEM TO ALLOW DIAL IN MESSAGE UPDATE BY MODEM

• DMS5 should be connected to the LAST LINE (Last Choice Line) entering the PABX Multi-Line Telephone System. • The Incoming Line connects to the LINE IN port of DMS5. • The LINE OUT port of DMS5 connects through to the PABX System Controller as normal.• This line MUST BE a standard Analogue Telephone Line (Called a PSTN Line). A Digital ISDN line is NOT SUITABLE.• The last line will have it’s own individual dial in number which will be used for dial in message updates.• This line can also be used for incoming voice calls as normal.

Units 11-12/39-47 Lawrence Drive Nerang Queensland 4211 Phone (07) 5596 5128 Fax (07) 5596 5121 www.natcomm.com.au

12V/1APower Supply

MOH InputPort

The last line of your phone system routes through DMS-5

SOURCE

SYSTEMLIU

PABX System Controller

Incoming analogue telephone lines

Line

1

Line

2

Line

3

Line

4

Nex

t Li

ne

Last

Lin

e

When used with aPABX System

VolLIUSD

Card

LINEIN 12V

LINEOUT

Model DMX2 fitted direct to a PABX system

• The last line of the Phone System routes through DMX2• The dial in number is the direct number of the last line of the Telephone System

Telephone Line or

PABX Telephone Extension

modem message updateDMX


Message On Hold Switchfor Single Telephone Lines

MOH Single Line Switch

Our unique MOH Switch will allow ANY single telephone line to have a Music or Message On Hold facility, just like a normal PABX.

Incoming and Outgoing Calls can be placed On Hold at any time, from ANY Telephone on the line (including Cordless Phones), by pressing 2 and then hanging up.

Calls placed On Hold can be retrieved from Any Telephone on the line (including Cordless Phones), by simply picking up ANY receiver (or selecting the line).

MOH Switch can be used with ANY Audio/Message source, including a Digital Message Centre, CD Player, Radio or even a PC, using the supplied LIU.

Model MOH2 will even output a brief ‘Reminder Ring’ to all connected Telephones, once a call has been On Hold for 30 seconds and then every 15 seconds thereafter until the call is retrieved from On Hold.

EASY USER OPERATION

1) To place any call ON HOLD, simply press 2 on any telephone and then hang up

2) Your caller will then be immediately connected direct to your MUSIC or MESSAGE ON HOLD source

3) To resume the call, simply pick up the same telephone or any other telephone on the line

Incoming or Outgoing Calls can be placed ON HOLD as often as necessary

MODEL MOH1Once this unit is connected to ANY telephone socket on you normal single telephone line, it will allow you to place incoming or outgoing calls on hold from any telephone, including cordless telephones. You can release the call from hold by simply picking up any telephone on your line.

MODEL MOH2Incorporates all the facilities of the MOH1 and also povides a RING BACK REMINDER facility. This facility generates a brief ring to any telephone connected to MOH2 every 15 seconds, while a call is ON HOLD, to remind you that a caller is waiting.


Message On Hold Switchfor Single Telephone Lines

Installation


Our MOH Line Sharers are designed to be user installed in minutes

1) Connect your MOH Switch direct to ANY telephone socket on your line, using the supplied cable

2) Connect the audio outlet of your RADIO, CD PLAYER, DIGITAL MESSAGE CENTRE or even your PC to your MOH Switch using the supplied LIU connection cable

3) Connect your telephone or telephones direct to our MOH unit using the supplied cable

4) Connect the supplied 12V Power adaptor and switch the unit on


Message On Hold for Single Telephone Lines

SLS Message On Hold Single Line System Our SLS Digital Message Centre is a completely unique Message On Hold solution, designed specifically for Single Line Users. It utilises all of the features incorporated in our best selling DMC Digital Message Centre device, together with an intelligent telephone line switching system. SLS provides the BEST solution that is available for Single Telephone Line Users !

SLS incorporates a High Quality MP3 based Digital Message Centre that can play MP3 files of any sampling Rate. SLS connects to ANY Telephone Socket and will work with ALL telephones connected to the same line. A) To Place any call ON HOLD - simply press 2 on your telephone and then Hang Up B) SLS will provide a short splash ring to your handset to remind you that you have a call on hold C) To Retrieve any call ON HOLD - simply pick up any telephone connected to the same line

SLS is designed for easy user installation. All you need to do is plug it into any telephone socket on the line.

Model SLS1 Full Single Line Message On Hold solution

Multiple MP3 based Message Files can be loaded onto the supplied SD Card. If more than 1 MP3 Message is loaded onto the SD Card, Model SLS1 will play each of them, one after the other, until the last message is played. It will then start the complete process over again from the first message.

Model SLS2 On Hold with Automatic Call Attendant

Our Model SLS2 device provides all of the features of the SLS1 and in addition incorporates an AUTOMATIC CALL ATTENDANT facility. This means that SLS2 can answer calls while you are busy, play a specific Greeting Message to your callers and then place them On Hold until you are ready to take the call.

When more than 1 On Hold Message is loaded onto the SD Card, SLS2 will play the greeting followed by a different On Hold Message to callers whenever it Auto Answers and they are placed On Hold. This ensures that frequent callers always hear different messages whenever they call in.


Message On Hold for Single Telephone Lines

Model SLS3 On Hold with Automatic Call Attendant and After Hours Announcement

Our Model SLS3 device provides all of the features of Model SLS2 and in addition incorporates an AFTER HOURS MESSAGE facility, which means that a High Quality Announcement can be played to After Hours callers.

Traditional Answering Machines provide very limited message Quality and Duration. SLS3 provides an extremely high quality announcement of any duration.

Many businesses prefer to provide an ANNOUNCE ONLY message with comprehensive information to their after hours callers. SLS3 provides an ideal solution for this requirement. An Answering Machine can also be connected to SLS3 so that callers can leave a message if this is required.

SLS connects to any telephone socket on your telephone line

Any Telephone Socket

single line systemSLS


Background Music Player

BMP Background Music Player Our new BMP Background Music Player is a Low Cost, Ultra Reliable solid state Background Music Player. It is ideal for sites that want to play Music without Timed Message Announcements.

BMP uses minimal power and is designed for ultra reliable 24/7 operation over many years. In the event of a power cut BMP will automatically restart when power resumes.

BMP can play continuous Music only or a combination of Music and Messages if One Folder on the supplied SD-HC card is devoted to Messages. When Messages need to be played in a specific order, at specific times or days, or at increased volumes to songs, our alternative BMS device should be used.

BMP is supplied with an 8GB SD-HC card, where up to 8 separate Folders of up to 250 songs in each folder can be loaded. This allows for a total Music capacity of up to 2000 songs. All loaded songs are played Randomly, without any song being repeated until all songs have played. BMP plays a randomly selected song from each folder before moving to the next folder to do the same. Once the last Folder is reached, it starts again in the first Folder selecting from songs that have not yet been played.

BMP has a Line Level output and is designed to be used with a separate Amplifier, using the supplied Stereo 3.5mm to RCA cable. If you only have a small number of speakers at your site and do not wish to use an amplifier, you should use our alternative BMS device, which has an inbuilt amplifier capable of driving up to 10 speakers direct.

As with all Natcomm Background Music players, BMP is designed to play Encrypted Music, as per regulatory requirements. To Encrypt your own MP3 Music a quick and easy to use Encryption program is provided. If required, BMP can be supplied without the Encryption facility, so that it can also play standard MP3 files.

BMP1 is our Standard Model.

BMP2 provides all capabilities of BMP1, together with an Automatic Time Programmable Start Play / Stop Play facility. With this facility, BMP2 can be programmed to Automatically Start Playing and Stop Playing at preset times for each day of the week. BMP2 can also set to only play between selected dates, including Stop playing at the end of a contract period.

A Switch Option can be fitted to the front face of both BMP Models. When the Switch is pressed briefly, it will automatically cause BMP to stop playing the current song and move immediately to another randomly selected song. When pressed for a min of 5 seconds, it will cause BMP to stop playing the current song and Remove it from the play list, which means that it will not play again.


Background Music Player

BMP Connects direct to an amplifier

Installation Option

background music systemBMP

3.5mm Audio Socket

Royalty Paid Music (ARIA and AMCOS Royalty Paid)

For our Dealers, we can supply an extensive library of over 15,000 Royalty Paid (ARIA and AMCOS paid) songs, comprising the best selection of commercial hits and songs from the 1950’s right through to current hits.

Our Music has been Professionally prepared and carefully sorted into 13 separate Music Genres (see below), comprising nearly 100 separate Music folders ready for use in our BMP and BMS players. Each folder contains 150-200 songs, Encrypted as per Regulatory Requirements, ready to copy to an SD-HC card. ARIA and AMCOS royalties are covered in our low Monthly Rental Fee. The only additional Royalty Fees that are payable are the site based APRA and PPCA Royalties which are usually small and paid direct by the end user.

All you have to do is select Music folders to meet your customer’s needs from our descriptive spreadsheet sorted by Genre and then Sub Genre / Tempo sections. A minimum of 3 folders, selected from any Genre, is supplied for a fixed low monthly rental fee; with a small additional fee should additional folders be required. Each folder has a unique ID to facilitate easy selection and ordering. A small handling fee is applicable for the initial supply Music and customer updates when required.

GENRE SELECTIONS (each with Sub Genre and/or Tempo choices)• Top 40 and Chart• Easy Listening & Easy Rock• Solid Gold Classics from 60’s, 70’s, 80’s• Rock Hits (Modern, British, Australian & Alternative)

• Jazz & Instrumental• Country• Funk & Groove• World Music (Music by Latin, French, Irish artists etc)

• Christmas• Dance Music• Café & Chill Out• Classic 50’s & 60’s• Children’s Music


Background Music and Messaging

BMS Background Music and Message System Our BMS Background Music and Message Systems have been specifically designed to provide high quality background audio in a compact and cost effective package.

BMS uses minimal power and is designed for ultra reliable 24/7 operation over many years. In the event of a power cut BMS will automatically restart when power resumes. BMS can play continuous Music only or a combination of Music and Messages. Messages can be played after a preset number of Music files (01 - 250 music files).

Music is played in true RANDOM fashion so that every song is played once before any song is repeated. If required, Messages can be played at higher volumes to that of the Music files in 12 separate 1.5dB volume increase steps. BMS can also play up to 250 High Rotation Songs at a programmable frequency.

To ensure compliance with new regulatory requirements, our BMS systems will only play MP3 files that have been Encrypted. An Encryption program is supplied which can Encrypt either a single file or a complete folder in one action, with each file taking just a few seconds. Encrypted files can then only be played in BMS devices, which prevents unauthorised use.

Our BMS systems provide BOTH a line level output (stereo) and an amplified 10W speaker output (mono). Our amplified output will allow it to drive up to TEN speakers direct, without the need for a separate amplifier. This will provide background level music for areas of up to 150-200 square meters. The Line Level output and a separate amplifier should be used for larger areas.

BMS stores its Music and Messages on removable SD-HC Cards. Up to 250 Messages and up to 2000 songs can be loaded on to the supplied Cards. Higher capacity SD-HC cards that can hold up to 4000 songs are optionally available. This system allows for a complete change of Music or Message content in seconds, by simple SD-HD Card exchange. You can even do this without switching off the power first.

BMS has a TIME PROGRAMMABLE Music and Message play facility which will allow individual Music Folders and Messages to be set to play within specified time periods each day, days of the week or even specific start and stop dates. This facility will also allow BMS to automatically START and STOP at specific times for each day of the week.

Model BMS/N has an integrated IP Network facility which will allow BMS to be connected to a Network (or dedicated router) so that message changes, setting changes and high rotation files can be updated automatically via the internet.

Model BMS/G can be fitted with our unique Cellular Update Accessory to provide for completely automatic Message changes, Settings changes and High Rotation file changes via the Cellular Network.


OPTIONALNetwork Router/Switch

OPTIONALCellular Update

Accessory

OPTIONALNetwork Router/Switch

OPTIONALCellular Update

Accessory

Background Music and Messaging

BMS Connection when used with separate amplifier

BMS Connection when using it’s own internal amplifier

Connect the amplifier direct to the Line Level Audio Out socket

Connect your speakers direct to the 100V Audio Out socket

Installation Options

MUSIC LIBRARY

A Music Library of over 15,000 royalty paid commercial songs is available to all BMS dealers, at a very attractive monthly rate. See details on page 21.

background music systemBMS

NETWORK


Timed Message Player

TMP Timed Message Player Our TMP Timed Message Player is an extremely powerful device which is designed to play specific Messages at preset Times and Dates.

TMP is perfect for any establishment that requires Messages or Tones to be played at set times. For Example :

Schools, Clubs, Pubs and other Entertainment VenuesAirports, Offices, Building Sites, Shopping CentersBusiness Promotions and Business Information.Any site that requires Accurate, Clear Audio Announcements or Tones at fixed times.

Up to 100 MP3 based Messages can be loaded onto the supplied SD Card and each can be given a specific, Time, Day and Date Range to play. You can set pick which days of the week it should play.

Each Message can be programmed with up to 10 separate Play Time/Date events and each Message can be given a Start Date and a Stop Date range, which is ideal for Christmas or other Seasonal Messages.

Up to 100 MP3 based Messages can be programmed to play as requiredEach Message can be set to play at a specific Time, Day and DateEach Message can be given a Start Date and Stop Date rangeEach Message can be given up to 10 different programmed events

TMP incorporates a High Quality MP3 player, so that Messages can be prepared in Mono or Stereo and with any Bit Rate up to 320kbps. You can even use Variable Bit MP3 files. TMP has a Line Level (Stereo) output, designed for connection to an external Amplifier using the supplied cable.

TMP can also be provided with our Message Encryption technology at no additional charge. Using Encryption is quick and easy and it prevents unauthorised used of your valuable productions.

A Windows PC program is provided to make Message Programming of the SD Card quick and easy. The program will allow you to :

• Transfer MP3 Files to the SD Flash Card• Set the Play Times and Dates for each Message• Set the TMP Date and Time • Enable or Disable Automatic Daylight Savings Time Changes • Encrypt MP3 Files, if Model TMP/E is used


timed message playerTMP

Programming Details Each Message is programmed with :

• Time to Play• Days of Week to Play• Start Date for this Message use • Stop Date for this Message use

Each Message loaded onto the SD Card or USB Stick can be assigned to play up to 10 times each day.

Up to 100 Individual Messages can be loaded onto an SD Card or USB Stickand programmed to play as required.

TMP Connects direct to an amplifier

Installation Details

3.5mm Audio Socket


Interactive Audio and Talking Displays

TDU Talking Display Unit Our TDU Talking Display Unit is a High Quality MP3 player which is designed to play an MP3 based Message when triggered by a Remote Switch or Sensor. TDU can also be set to play One or More Messages at a fixed time interval of 1-250 minutes.

• Up to 250 MP3 based Messages can be loaded onto the supplied SD Card• If only One Message is used, it will play each time TDU is triggered• If more than One Message is loaded, it will play the Next Message for each triggering, before starting again

at the first message when all have played• Up to 12 Switches or Sensors can be connected with the MIU Accessory. Each Switch or Sensor can then play

its own Message when triggered• Up to 12 Speakers can be connected with the MIU and SSU Accessory. Each Switch or Sensor when triggered

can then play its own Message in its own zone

Model TDU/E incorporates our Message Encryption technology at no additional charge Using Encryption prevents unauthorised use of your valuable productions. Model TDU/T incorporates our Intelligent Time Programming facility which will allow different messages to play at different trigger times or dates, or when using the fixed time interval facility, will play different messages at different times or dates. A Windows PC program is provided to make Time Programming quick and easy.

TDU Messages can be prepared in Mono or Stereo with any Bit Rate up to 320kbps. You can even use Variable Bit MP3 files.

TDU is available with either a powerful 8W (Mono) output or a Line Level (Stereo) output, when an external Amplifier is to be used.

TDU has also been designed to provide you with a wide range of Message Update options, including ‘Plug In’ SD Card Replacement, Dial In Modem Update or even Message Update by Email.

SD CARD

TDU uses a 2GB SD card to store its Message(s). This means that message updates can be posted, allowing for quick and easy message changes. The supplied SD card can hold 2000 minutes of CD quality messages or music.


Interactive Audio and Talking Displays

TDU can be supplied with an optional USB programmer that will allow message updates sent by email to be quickly and easily transferred to the SD card. TDU is available with an optional internal high speed Modem which can be connected to your telephone line, allowing for automatic DIAL IN Message Updates.

AccessoriesAUDIO SWITCHING UNIT

Allows TDU operation with an existing Amplified Speaker System. On triggering it will automatically remove or reduce the primary Audio feed and connect the TDU Audio feed. At the end of the message, it will then automatically disconnect the TDU and reconnect the primary Audio feed.

MULTIPLE INPUT UNIT

Allows up to 12 switches, sensors or PIR detectors to be connected to TDU. Each switch, sensor or PIR detector will trigger its own unique message output. While the TDU is playing a message, the MIU will continue to detect further triggering by the attached sensors and can hold in buffer up to 10 separate further triggers. Then when each message is complete, the MIU will instruct the TDU to play the message corresponding to the next triggering action. The TDU can only play one message at one time.

SPEAKER SWITCHING UNIT

Allows up to 12 speakers to be connected to the audio output of TDU, when used in conjunction with the Multiple Input Unit. This complete system then provides for 12 independent and separate “zones” each with its own message and local speaker.


PABX Call Attendant / Call Processor / Call Announcer

Our AAD Automatic Announcement Devices are designed to answer incoming telephone calls and play a High Quality Message Announcement to callers. After playing a Message, these devices can then :

• Hang Up• Re-Ring the Telephone Line so that you can take the call• Hook Flash and Dial a user programmed number (Model AAD2 only)• Respond to a DTMF input and transfer the call accordingly (Model AAD2 only)

These devices are ideal for applications such as:

• Providing telephone line information services• Advising callers that their call may be recorded before their call is connected• Advising callers of a new telephone number before their call is connected• Providing after hours announcements and information• Automatic Call Attendant for Multi-line telephone systems (Model AAD2 only)• Automatic Call Processor, sending calls to appropriate extensions (Model AAD2 only)

There are 2 models in our range :

Both AAD models incorporate our popular MP3 based Digital Message Centre technology, which provides for exceptional quality Message Announcements.

They also use an SD Flash Card to store messages, allowing for quick and easy Message change.

Model AAD1 Is designed to connect to an Analogue telephone line before the PABX, for applications such as :

• Advising callers that their call may be recorded, before connecting to the PABX • Advising callers of a new telephone number, before connecting to the PABX• Providing after hours announcements and information (when connected to an analogue extension)

Model AAD2 Is the ideal solution for Multi Line businesses that require a device to answer an incoming call when they are unable to. It is designed to connect to an Analogue extension and will :

• Answer incoming calls that are sent to the extension• Play a Greeting Announcement to the caller• Hook Flash to place the call On Hold• Send the call to a Telephone Extension or Extension Group to be answered• Send calls to specific Extensions or Extension Groups on detection of a callers DTMF entry

Automatic Announcement Device


AAD2 is extremely powerful and offers the following operational modes :

Mode 1 Play Message and then Hang UpMode 2 Play Message and then Ring the attached TelephoneMode 3 Play Message, Hook Flash and then Hang UpMode 4 Play Message, Hook Flash, Dial a preset number and Hang Up. This is the Default ModeMode 5 Play Message and then listen for a DTMF entry after Message If No DTMF is detected, Hang Up. If DTMF is detected, Ring the attached TelephoneMode 6 Play Message and then listen for a DTMF entry after Message If No DTMF is detected – Hook Flash and Dial pre-programmed Number 0 If DTMF 1 is detected – Hook Flash and Dial pre-programmed Number 1 If DTMF 2 is detected – Hook Flash and Dial pre-programmed Number 2 If DTMF 3 is detected – Hook Flash and Dial pre-programmed Number 3 If DTMF 4 is detected – Hook Flash and Dial pre-programmed Number 4 If DTMF 5 is detected – Hook Flash and Dial pre-programmed Number 5 If DTMF 6 is detected – Hook Flash and Dial pre-programmed Number 6 If DTMF 7 is detected – Hook Flash and Dial pre-programmed Number 7 If DTMF 8 is detected – Hook Flash and Dial pre-programmed Number 8 If DTMF 9 is detected – Hook Flash and Dial pre-programmed Number 9

Installation Diagram

AAD1 Can be fitted direct to an incoming line of a PABX system

12V/1APower Supply

PABX System Controller

Incoming analogue telephone lines

VolLIUSD

Card

LINEIN 12V

LINEOUT

• The required line of the Phone System routes through AAD• An AAD can be fitted to as many lines as required

Incomming Analogue Telephone Lines

AAD1 and AAD2 can be fitted to an analogue telephone system extension

automatic announcement deviceAAD


Messages On Demand

TDS Messages On Demand System Our TDS device is designed to provide High Quality, MP3 based Audio Announcements ON DEMAND. It can be connected to an existing PA Public Address system, a Background Music System, or you can connect up to 10 speakers direct to it.

TDS stores its Messages on a removable SD Flash card, which is supplied with each unit. This system allows for quick and easy Message updates by simple Flash Card exchange. You can even do this without switching off the power first. Up to 250 separate MP3 based Announcements can be stored on a single SD card and played as required. This method also allows for quick and easy announcement changes.

To play a Specific Message, you need only enter the Message Number (from 1 to 250) and then press E (Enter). A Touch Sensitive keypad and a Digital Display facilitate easy Message selection. A Next Message key and a Previous Message key are also provided to allow quick and easy play of Messages in a sequential fashion.

Our TDS system provides BOTH a line level output (stereo) and an amplified10W speaker output (mono). Our amplified output will allow it to drive up to TEN 1W speakers direct, without the need for a separate amplifier. This will be suitable for announcements within areas up to 150-200 square meters. The Line Level output and a separate amplifier should be used for larger areas.

TDS can also be supplied with our unique Message Encryption facility at no extra cost, to ensure that your messages cannot be copied and used without your control.

Features• TDS uses the latest MP3 technology to provide High Audio Quality• TDS has a powerful internal amplifier to provide Message Output for areas up to 200sqm• TDS has no moving parts to wear out or that require maintenance• TDS is designed to automatically restart after any power interruption• TDS uses an SD Flash Card to provide for quick and easy announcement updates

Typical Applications Include• Club, Pubs and other entertainment venues• Buses, Ferries, Trains and other Public Transport systems• Airports, Offices, Building Sites, Shopping Centres• Any site or business that requires Accurate, Clear, Flexible Audio Announcements on Demand


Installation OptionsTDS Connection when used with separate amplifier

TDS Connection when using its own internal amplifier

Connect the amplifier direct to the Line Level Audio Out socket

Connect your speakers direct to the 100V Audio Out socket

Messages On Demand

TDS can be shared with a public address or background music system if used

message on demandTDS

AccessoriesSD CARDS / USB STICK Fully Backward Compatible Flash Card Early Model DMC players dating back to 2001 require use of an MMC card. Our Fully Backward Compatible Flash cards are designed to operate in ANY DMC manufactured since 2001. We recommend that Dealers with DMC units manufactured in 2006 or earlier use these cards instead of SD cards. The memory capacity of the Fully Backward Compatible Flash cards is more than enough for most Message On Hold applications. Natcomm cards are supplied in a strong plastic transport case.

2GB SD Card 2GB SD cards are the current entry level SD card capacity and can be used in all Natcomm Digital Audio products supplied since 2007. If you use Natcomm products manufactured before 2007, you should use the Fully Backward Compatible Flash cards referred to above. Natcomm cards are supplied with a strong plastic transport case.

8GB SD Card SD-HC cards are used with our BMP & BMS Background Music and Message products. Natcomm cards are supplied with a strong plastic transport case.

4GB USB Stick 4GB USB Sticks are the current entry level USB Stick capacity. They are designed for use in Natcomm DMD Message On Hold players. All Natcomm USB Sticks are supplied with a strong plastic transport case.

SD Card ReaderA High Quality SSK brand SD/SD-HC card reader is held in stock at all times. This Accessory connects to a USB port of a PC and will allow MMC, SD or SD-HC Cards to have files written to it or read from it. This compact and inexpensive unit is ideal for supply to your customers so that they can receive Message Updates by Email.

LINE ISOLATIONS UNITS (LIU)LIU1 is our Standard issue LIU. It has both an RJ11 and ’clip on’ Male 605 Telstra connectors for connecting to a PABX system. The ‘Source’ end of this LIU has a 3.5mm Mono Audio plug which connects to DMC and all other Natcomm Audio devices.

LIU2 is a Special Version LIU, which has TWO 3.5mm Audio Plugs. The ‘System’ 3.5mm Audio Plug connects to a PABX system that requires a 3.5mm Audio Plug input. The ‘Source” end of this LIU has a 3.5mm Mono Audio plug which connects to DMC and all other Natcomm Audio devices.

LIU3 is a Special Version LIU which has an RCA Plug as well as a 3.5mm Audio Plug. The ‘System’ RCA Audio Plug connects to a PABX system that requires an RCA Plug input. The ‘Source” end of this LIU has a 3.5mm Mono Audio plug which connects to DMC and all other Natcomm Audio devices.

LIU4 is a Special Version LIU used with ALCATEL PABX systems. The ‘System’ port has a specially wired 8P8C plug to connect to an Alcatel PABX. The ‘Source” end of this LIU has a 3.5mm Mono Audio plug which connects to DMC and all other Natcomm Audio devices.

MUSIC SUPPLY (ARIA and AMCOS Royalty Paid)For our Dealers, we can supply an extensive library of over 15,000 Royalty Paid songs, covering 13 Genres, fully Encrypted as per Regulatory Requirements. Music is supplied in pre-configured Genre Folders of 150-200 songs. Over 100 separate Music folders are available to choose from. ARIA and AMCOS royalties are covered in our Monthly Rental Fee. The only additional Royalty Fees that are payable are the site based APRA and PPCA Royalties which are usually small and paid direct by the end user. Charges consist of small one off Music supply charge, followed by a low monthly rental. See page 21 for further details.

Phone (07) 5596 5128 Fax (07) 5596 5121 Email [email protected] Web www.natcomm.com.au

AUSTRALIAN INNOVATION

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