1. DifficultConversationseffectiveless andmoreMaking

2. Leadershipis exhibitedthroughCONVERSATIONSI have beenavoiding thisfor a long time.I dont think shellever change.What if hegets mad?I have toresolve this.GETCLEARON YOU 3. 3What is the issue?Why is it bothering you?What are your assumptions?What emotions are present?What is your purpose?What is the ideal outcome?What will happen?CONSIDER 4. Dont blurt,converseI have a list of problems todiscuss with you.Lets go.Develop yourskillsVisualize youroutcome 5. Make it SafeShow respectListen sincerelyThank you formeetingwith me today.Be sincere.Be real.open and engaged 6. questionsASKOPEN-ENDEDTell me moreI dont fullyunderstandSo, what I hearyou saying isI understand itsdifficult for you 7. Yes, ANDValidateUnderstandExpressListenyour point of viewto the others point of viewRESOLVE TOGETHER 8. Youre right. Ihadnt really thoughtof it like that.What are youtelling yourself?He wontwant to talkto me.I wont beable toexplain whatI want.RECOGNIZEFOCUSonOUTCOMERESPECT 9. I believeI sawIm concernedthatI understand itsdifficult for you 10. Im sorry Imade such a bigdeal out ofsomething sounimportant.It wasthoughtless forme to assumeyou didnt care.TakeforAVOID BLAMEresponsibilityyour actionsbe aware and open 11. POWERDIFFERENTIALShave thedifficultconversationwhen theneed arisesDont letsituations festerPracticeand developyour skillI can do this.Itll be OK. 12. Youre notseeing my point.What do you haveto say about this?May I offer you adifferentperspective?Id like to hearyour thinking onthis.Everyone says youdominate everyconversation youre in.Ive noticed that somepeople stop talking whenyou are in theconversation.You seem quiteadamant.This sounds reallyimportant to you.Abetterway This video features the song Si Tu Savais by Arsen, availableunder a Creative Commons Attribution-Share Alike licenseHuman Resources