Customer Relation Skills

Dialogue session with (oral test)Title: Scammer and the Poor Victim

Scene 1Location : at street of night market

(Mic) Good evening everybody, I’m here to bring you all to the

rich path of your life. It’s not difficult to participate in this

contest.

The only the thing you have to do is, scratch this fortune card

until the grey colored paint disappear. Then you may see the

prize that you won. Easy isn’t. (terms and condition apply)

(with polite voice) Hello gentleman in white shirt, hello..

(took a look and ignore the invitation)

(approach victim) hello sir, I’m Jason seems you’re interested to this scratch

and in contest, do you?

Hmm, actually I’m not, but if you would like to explain more about it.

Scammer :

Scammer :

Victim :

Scammer :

Victim :

As I described just, this is a ‘scratch and win contest’ here’s the

card, now you have to scratch the grey paint. Then you view the

prize that you won. For this fortune card you have to pay only

RM50.00 .

Mmm, that sound’s better. Afterwards can I get those prize

immediately?

Sorry you wont receive as soon, we will get you on an

appointment, according to the appointment you may fetch those

prize there.

is this a scam? I feel something fishy.

OH, no it is not as you think. (shows the fake legal documents)

for sure here’s my company identity card and registration copy.

(have a look on those fake documents).

Here RM 50.00, get me a fortune card. (once receive the card

start’s scratch the card) ‘krik,krik,krik’.

(after view the prize amount on the card) what? It’s unbelievable.

I just won RM 50,000.00 amazing.

See as I told you it’s not a scam.

(Excited voice and behavior)Stop explaining about shit, when is

my appointment and where’s it? I can’t wait more to receive the

prize amount.

But for the appointment, you have to pay only RM 500.00.

It’s not a matter, here’s. RM500.00. (pay cash)

Scammer :

Victim :

Scammer :

Victim :

Victim :

Victim :

Scammer :

Victim :

Scammer :

Victim :

Scammer :

Victim :

Scammer :

Thank you very much, so tomorrow morning, meet up me at this address.

(pass the contact card).

See you there tomorrow, bye(leave from there)

Okay, nice, see you there(leave from there with happy)

Scene 2Location : at the office of scammer

What am I at the right place? (the office looks empty)

(sudden attack the victim from behind and rob victims belonging).

(Cry) and went to police station to lodge a report.

May I help for you?

Scene 3Location : at the office of scammer

Scammer :

Victim :

Victim :

Scammer :

Victim :

Police :

What am I at the right place? (the office looks empty)

(sudden attack the victim from behind and rob victims belonging).

(Cry) and went to police station to lodge a report.

May I help for you?

I’m afraid I have to make a serious complaint. Look , I’m sorry to

trouble you

Well , what is you complain about ?

I get scammed and robbed just now

When did this happened ?

This morning

What was taken ?

My wallet, cash, smartphone and jewels.

Did you get a good look at the person who robbed you ?

I saw him perfectly

Could you pick him out of a line up ?

That shouldn’t be a problem.

Victim :

Police :

Victim :

Police :

Victim :

Police :

Victim :

Police :

Victim :

Police :

Victim :

Victim :

Scammer :

Victim :

Victim :

Scammer :

Victim :

Police :