dfw minority business council presentation
TRANSCRIPT
Business Continuity:How Prepared is Your Business?
Presented by The North Texas Chapter of the Association of Contingency Planners (ACP)
and the Institute for Business & Home Safety (IBHS)
TAKING THE LEAD IN PROPERTY LOSS REDUCTION SM
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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Agenda Topics
Business Continuity defined
Reasons for implementing a Business
Continuity Program
10 Self-assessment questions
Many free resources are available
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
3
What is Business Continuity?
Business Continuity is a best practices methodology that details the hierarchal order in which staff, business processes, applications and systems are recovered in the event of an emergency, crisis or business disruption.
What Business Continuity Is? …and what it is NOT
Business Continuity focuses on Crisis Communications and Resource Management Crisis communications is used to
communicate with Employees, Clients, Visitors, Vendors, Local Authorities and others before, during and after a crisis.
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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What Business Continuity Is? (cont). …and what it is NOT
Predetermined processes to respond quickly, efficiently and effectively in the event of an emergency.
Ensures a rapid and coordinated response to inform the public of a wide range of incidents
Well thought out Eliminates lag time in responses Honest Clear and Concise
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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What Business Continuity Is?(cont). …and what it is NOT
Resource Management is a process used to identify available resources and to enable timely and unimpeded access to resources needed to recover from an incident.
Resources are defined as personnel, teams, equipment, supplies and facilities available or potentially available for assignment or allocation in support of incident management and emergency response activities.
Manufacturing supply chain Hospital medical staff
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
6
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
7
What Business Continuity Is Not
Business Continuity is not a stand alone process, but rather processes and procedures that work hand-in-hand with the organization’s documented crisis management, communications management, disaster recovery and recovery management plans.
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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What Business Continuity Is Not
Business Continuity is not a “Project”, but a “Program” Projects have begin and end date
May impact only specific departments May have only limited corporate support
Programs are supported Corporate-wide Business Continuity is as dynamic as the business and requires constant
care and feeding from both a technology and a business perspective Does not have an end date
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
9
Protect your business, employees and assets
Reduce ‘downtime’ in the event of a disaster
Reduce your recovery costs in a disaster
Help reduce insurance costs
Why You Need Business Continuity
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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Business discontinuance statistics 80% of companies that do not recover from a disaster
within one month are likely to go out of business
75% of companies without business continuity plans
fail within three years of a disaster
Why You Need Business Continuity
** Various sources, including Small Business Computing.com
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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More Stats Companies that are unable to resume operations
within 10 days are like not to survive
Of those businesses that experience a disaster and do
not have an emergency plan, 43% never reopen and
those that do, only 29% are still operating two years
later
Why You Need Business Continuity
** Various sources, including Small Business Computing.com
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
12
Elements of Business Continuity
Regardless of the size of your business:
Prepare for any business interruption Plan for the “worst case scenario” Include a crisis management process Provide for emergency communications Designate required recovery teams Perform regular testing and maintenance
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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Types of Disasters
Some Typical Disasters Fires, tornadoes, Ice storms, floods Earthquakes, hurricanes Hazardous material spills, road closures Utility losses: telephone, electricity, gas, or water Extended loss of Internet Service Provider or HVAC Loss of supplies or shipment
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
14
Reasons/Causes for Disasters
Disasters do not have to be exotic! Only 1 person knows your critical
processes and is out for an extended period of time A hard drive crashes every 15 seconds 2,000 laptops are stolen or last every day 32% of data loss is caused by human error 40-% of Small and Medium Sized Businesses do not back up
their data at all 60% of all data is held on PC Desktops and laptops
**Various sources, including Small Business Computing.com
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
15
Use Existing Components
No need to reinvent the wheel: Utilize emergency contact lists of home, cell & pager data Review data backup and rotation methods Develop or revisit “workaround” processes Leverage existing facilities for crisis management and
recovery, if possible Identify key partners for recovery:
Property Management and/or Facilities Manager Vendors and Service Providers
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
16
Disaster Planning Considerations
It doesn’t take a major event to interrupt your business
People are your most valuable resources in a disaster
Checklists for supplies work for business and home
Evaluate your emergency business needs
Knowing what you don’t have is important, too
Help your employees with emergency home preparations
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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10 Self-Assessment Questions
1. Concerned about interruptions to normal business operations? List your concerns, look at existing plans.
2. What are your business priorities? They can’t all be #1.
3. Do you have plans in place? Are they accessible?
4. Can you communicate with employees and key business partners? Don’t just store them on your cell phone.
5. Is your facility insured and can it sustain a natural disaster? Talk with your landlord about disaster planning.
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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10 Self-Assessment Questions (cont.)
6. Are your vital records protected? Store copies in an alternate, off-site storage location.
7. Can you operate without vital services or vendor products in your location? Determine how long you can for each.
8. Can you operate without your facilities? Use an alternate location (like a home or hotel) nearby and for how long.
9. Have you worked with community services or others to prepare and plan? Talk with your fire department. Find out if any nearby businesses have hazardous materials.
10. Have you met with your insurance agent? Determine what’s covered and what’s not covered.
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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Planning Priorities
Life Safety
Communication
Asset Protection
Coordination
Restoration
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
20
Take Advantage of Free Resources
There are many no-cost resources available: Start with the Institute of Business & Home Safety’s free
planning package, “Open for Business,” at:
http://www.ibhs.org , along with other related forms that can be downloaded from their website.
Use Homeland Security’s website: www.ready.gov
Access Texas Emergency Preparedness Portal:
http://www.texas.gov/emergency/eng/index.html
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
21
Free Resources (continued)
The North Texas Association of Contingency Planners has
resource links at: www.acp-international.com/northtx/
American Red Cross resources at: www.redcross.org
You may contact me at: [email protected]
DFW Minority Business Council February 18, 2009
Courtesy of the North Texas Chapter of the ACP & Institute of Business and Home Safety
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Thanks for your time!
Any Questions?