df13 topics and apex
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Enhancing the Feed with Chatter Topics and Apex Peter Chittum, salesforce.com, Developer Evangelist @pchittum Jon Pappas, salesforce.com, Product Manager @sfdcjp
Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Jon Pappas Product Manager @sfdcjp
Peter Chittum Developer Evangelist
@pchittum
Companies are turning to us to solve 3 key problems Disconnected Customers
and Partners Expertise and
Ideas are Buried Content, Conversation
Separate from Business
Employees
Customers Partners
We answer with Social Intelligence technologies
Influence & Expertise Topics and Trends Recommendations
System of Topics – GA in Summer ‘13
ü Reinvented for the enterprise ü Semantic Topic suggestions to assist
ü Knowledge curated into Topic Pages
ü People and groups talking about topics identified
ü Trending topics upgraded and related topics introduced
ü Suite of 23 features to create an ecosystem
Past 3 Releases: Topics and Expertise Focus Nov ’14 June ‘13 Feb’14
` Spring
Summer Winter
Coming
Soon
System of Topics GA
Platform & Enhancements
Next Generation Knowledge Discovery
• Topics for Communities • Topic Pages • Topic Page- Publisher • Topic Page- Talking About • Topic Page- Favorites • Topic Page- Recent Files • Topic Page- Related Topics • Topic Page- Groups Talking • Topics Listview • Profiles- Recently Talked About • Groups- Recently Talked About • Topics Reporting • Trending Topics Algorithm Upgrade • Semantic Topic Suggestions • Multi-word Hashtags • Topic Editor on Posts • Topics in Search Results
• Topic Permission Sets • Topic Triggers • Topics Connect for Apex • Follow Topics • Topic Page- Multidimensional
Publisher • Topic Influence Pilot • Topics on Records Pilot • Topics for Objects • Topics Editor VF Component
• Knowledgeable People GA • Endorsements GA • Topics in Global Search GA • Topics for Objects GA • Topics as List View Criteria • Knowledgeable for Objects Pilot
Coming in Spring ’14
Topics for Objects Knowledgeable People & Endorsements Topics in Global Search
Social Intelligence Extends Across Apps & Devices
Mobile Apps
Custom & 3rd Party Business Apps Chatter Connect API Access to topics and other sources: recommendations, experts, feeds, profiles, groups, messaging, data and more Reporting Run custom reports and create dashboards to see what people are talking about. AppExchange Extend Topics to 3rd Party Partners in the AppExchange
Intranets & Portals
Topic Developer Landscape: Data and Triggers
Topic Topic Assignment
FeedItem
trigger TopicTrigger on Topic
trigger TopicAssignmentTrigger on TopicAssignment
??? SPR14
Topic Developer Landscape: Apex and API
SELECT Id, EntityId, TopicId FROM TopicAssignmentSOQL:
https://eu2.salesforce.com/services/data/v29.0/connect/topics/trendingREST:
ConnectApi.Topics.getRecentlyTalkingAboutTopicsForUser(null,u.Id).topicsChatter Connect API Namespace:
Topics
Topic Developer Landscape: UI
<topics:widget entity="{!itemId}" />
Topics Use Cases Topic Auto Curation with Triggers Topic Analytics and Visualization with Visualforce
Topic Actions with Triggers
Topics Administration with Visualforce and Apex
Topic Auto Curation
DevZone DF13
Dreamforce 13
Dreamforce 2013
Heathcare
GirlyGeeks
GirlGeeks
GirlyGeek
Dreamforce
Healthcare
Housing
Healtcare
Developer
Hotel
Demo
Lessons Learned Administration-Enabled Code with Custom Setting
Standard Reporting: Who is Talking About?
What Am I Talking About?
Custom JS Libraries Visualforce Charting
Compare My Topics with All Topics
Enhanced Chatter Profile with Sub-Tab
Demo
Lessons Learned Subtabs for exposing information about users Visualforce Charting = Easy
Visualforce Charting Data = Case Sensitive
Lot’s of JS libs for custom presentation
Mashup of Aggregate SOQL and ConnectApi = Powerful!
Old Story, New Twist
FeedItem Trigger vs TopicAssignment Trigger
Topic Assignment
Topic is first class entity Case/space insensitive
ConnectApi
Feed Item
Hashtag Requires text parsing
Topic Topic Assignment
FeedItem
Demo
DF13 DevZone
Developers
Succes
Salesforce Topics
Jon Pappas
Product Manager, @sfdcjp
Peter Chittum
Developer Evangelist, @pchittum